4/10 Poor
Erica
Feb 20, 2025
Disliked: Staff & service, property conditions & facilities
I was really looking forward to my stay at Catalonia Resort, but unfortunately, my experience was far from satisfactory. From the moment I arrived, the service was disappointing. The check-in staff did a poor job—there was no welcome drink, no explanation of resort amenities, and I wasn’t given a card for towel service. I also wasn’t informed about how room service worked, how to make dinner reservations, or how to find out about daily activities.
To make matters worse, my room had a broken phone, and I wasn’t given the Premium Junior Suite I originally booked. When I brought this to the receptionist’s attention, I was told I would be moved to the correct room the next day—but only after 3 PM, which was inconvenient and frustrating.
As for the food, it was very underwhelming. The selection was basic—pizza, burgers, salmon—nothing special or memorable. The only redeeming aspect of my stay was the drinks, which were well-made.
Overall, I expected much better service and hospitality. I would not recommend this resort based on my experience, and I hope they make significant improvements for future guests.
Erica
Stayed 3 nights in Feb 2025