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Melia Caribe Beach Resort - All Inclusive

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Melia Caribe Beach Resort - All Inclusive

4 outdoor pools, open 8:00 AM to 6:00 PM, pool umbrellas, sun loungers
Free minibar items, in-room safe, desk, laptop workspace
Private beach, white sand, free beach shuttle, sun loungers
Casino
Children's play area - indoor

Reviews

7.6 out of 10

Good

Popular amenities

  • All inclusive
    All inclusive
  • Bar
    Bar
  • On private beach
    On private beach
  • Pet friendly
    Pet friendly
  • Breakfast included
    Breakfast included
  • Room service
    Room service

Explore the area

Map
Playas de Bavaro, Punta Cana, La Altagracia, 23000
  • Cocotal Golf and Country Club
    4 min drive
  • Dolphin Island
    8 min drive
  • Los Corales Beach
    14 min drive
  • Punta Cana (PUJ-Punta Cana Intl.)
    31 min drive

Room options

View all photos for Family Room, Beachside

Free minibar items, in-room safe, desk, laptop workspace

Family Room, Beachside

  • 452 sq ft
  • Sleeps 5
  • 1 King Bed and 2 Twin Trundle Beds OR 2 Double Beds and 2 Twin Trundle Beds

View all photos for Two Bedroom Suite Beach Side

Free minibar items, in-room safe, desk, laptop workspace

Two Bedroom Suite Beach Side

  • 904 sq ft
  • Sleeps 6
  • 2 King Beds and 2 Twin Trundle Beds OR 2 Double Beds and 2 Twin Trundle Beds

View all photos for The Level, Suite, Beachside

Free minibar items, in-room safe, desk, laptop workspace

The Level, Suite, Beachside

  • 452 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room

Free minibar items, in-room safe, desk, laptop workspace

Deluxe Room

  • 452 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Surprise my Stay

Free minibar items, in-room safe, desk, laptop workspace

Surprise my Stay

  • 452 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for The Level, Grand Suite, Non Smoking

Free minibar items, in-room safe, desk, laptop workspace

The Level, Grand Suite, Non Smoking

  • 818 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for The Level, Junior Suite, Non Smoking

Free minibar items, in-room safe, desk, laptop workspace

The Level, Junior Suite, Non Smoking

  • 517 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for The Level, Suite, 2 Bedrooms

32-inch LCD TV with satellite channels

The Level, Suite, 2 Bedrooms

  • 1335 sq ft
  • Sleeps 7
  • 2 King Beds and 2 Double Sofa Beds

View all photos for Suite, 2 Bedrooms

Suite, 2 Bedrooms | Free minibar items, in-room safe, desk, laptop workspace

Suite, 2 Bedrooms

  • 904 sq ft
  • Sleeps 7
  • 2 King Beds OR 1 King Bed and 2 Double Beds

View all photos for The Level Junior Suite Garden View

The Level Junior Suite Garden View | Free minibar items, in-room safe, desk, laptop workspace

The Level Junior Suite Garden View

  • 452 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

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About the neighborhood

Punta Cana

A stay at Melia Caribe Beach Resort - All Inclusive places you in the heart of Punta Cana, a 4-minute drive from Cocotal Golf and Country Club and 9 minutes from Downtown Punta Cana. .This all-inclusive property is 2.4 mi (3.9 km) from Los Corales Beach and 2.8 mi (4.6 km) from Cortecito Beach.

What's nearby

  • Cocotal Golf and Country Club - 4 min drive - 0.8 miles
  • Downtown Punta Cana - 9 min drive - 3.4 miles
  • Los Corales Beach - 14 min drive - 2.5 miles
  • Cortecito Beach - 15 min drive - 2.9 miles
  • Bavaro Beach - 20 min drive - 3.5 miles

Getting around

  • Punta Cana Intl. Airport (PUJ) - 31 min drive

Restaurants

  • ‪Bávaro Coffee - ‬7 min drive
  • ‪Nova Beach Club - ‬7 min drive
  • ‪The Valley American Restaurant - ‬7 min drive
  • ‪Jellyfish Beach Restaurant - ‬3 min walk
  • ‪Lobby Bar - ‬12 min walk

About this property

Melia Caribe Beach Resort - All Inclusive

Property with private beach, full-service spa
Melia Caribe Beach Resort - All Inclusive offers 768 air-conditioned accommodations with minibars (stocked with some free items) and safes. Rooms open to furnished balconies. Accommodations offer separate sitting areas. 32-inch LCD televisions come with satellite channels. Bathrooms include complimentary toiletries and hair dryers.

This Punta Cana property provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

A private beach, 4 outdoor tennis courts, and a complimentary water park with waterslides are featured at the property. 4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

YHI Spa has 12 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include hot stone massages, sports massages, and facials. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.
Make yourself at home in one of the 768 air-conditioned rooms featuring minibars (stocked with some free items) and LCD televisions. Rooms have private furnished balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 4 outdoor swimming pools, you can spend some time at the private beach. Additional features at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge). Getting to the surf and sand is a breeze with the complimentary beach shuttle.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at Rumba, one of the property's 10 restaurants, or stay in and take advantage of the room service (during limited hours). When you are in need of a refreshing drink, visit the beach bar or one of 6 bars/lounges, or 3 poolside bars. A complimentary buffet breakfast is served daily from 7:00 AM to 10:30 AM.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Punta Cana? This property has 27911 square feet (2593 square meters) of space consisting of a conference center and 7 meeting rooms. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 10:30 AM.
Rumba - This beachfront buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Merkado - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
Tauro - This steakhouse serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Rosso - This restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Riviera - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
Room service (during limited hours) is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
Basic alcoholic beverages included
Room service during certain hours (limited menu)
In-room minibar (all beverages included)

Land activities

Fitness facilities
Tennis
Volleyball
Kids club
Access to 18-hole golf course
2 rounds of golf during stay for guests ages 18 years old and older
Transportation to golf course

Lessons/classes/games

Aerobics
Dancing
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free beach shuttle
  • Free uncovered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 10 restaurants
  • 3 poolside bars
  • 6 bars/lounges
  • A beach bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Merkado
  • Riviera
  • Rosso
  • Rumba
  • Tauro

Things to do

  • 27-hole adjacent golf course
  • 28 slot machines
  • 4 outdoor pools
  • 4 outdoor tennis courts
  • 6 gaming tables
  • Beach volleyball
  • Beach yoga
  • Bicycles
  • Bingo
  • Casino (2,745 square feet of space)
  • Children's pool
  • Concerts/live shows
  • Designer stores
  • Evening entertainment
  • Farming classes
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Games
  • Golf carts
  • Golf clubhouse
  • Gym
  • Pilates classes
  • Playground
  • Tennis lessons
  • Waterslide

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Free children's club
  • Free crib
  • Free water park access
  • In-room babysitting (surcharge)
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 7 meeting rooms
  • Business center
  • Conference center (27,911 square feet of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Tile flooring in public areas
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible restaurant

More

  • 2 floors
  • 29 buildings
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1999
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Lifeguards
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Reusable cups
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of DOP 3000.00 per pet, per day
Welcoming dogs only
Pets cannot be left unattended
Food and water bowls and an off-leash area are available

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: DOP 3000.00 per pet, per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher and outdoor lighting
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 6:00 PM
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Meliá Caribe Beach Resort All Inclusive Punta Cana
Meliá Caribe Beach Resort All Inclusive
Meliá Caribe Beach All Inclusive Punta Cana
Meliá Caribe Beach Resort All Inclusive Punta Cana
Meliá Caribe Beach All Inclusive Punta Cana
Melia Caribe Beach Resort - All Inclusive Punta Cana
Melia Caribe Beach Resort - All Inclusive All-inclusive property
All-inclusive property Meliá Caribe Beach Resort - All Inclusive
Meliá Caribe Beach Resort - All Inclusive Punta Cana
Meliá Caribe Beach Resort All Inclusive
Meliá Caribe Beach All Inclusive
Melia Caribe All Inclusive

Melia Caribe Beach Resort - All Inclusive Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 898 out of 2158 reviews" "
Rating 8 - Good. 477 out of 2158 reviews" "
Rating 6 - Okay. 311 out of 2158 reviews" "
Rating 4 - Poor. 222 out of 2158 reviews" "
Rating 2 - Terrible. 250 out of 2158 reviews" "

8.4/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Raymundo Berrios

Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Oct 2024

10/10 Excellent

Katy, New York

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were amazing at the resort. Everyone is super friendly and engaging. We had exceptional service from the cabbie driver, wait staff, entertainers, concierge and cleaning staff.
Stayed 8 nights in Aug 2024

6/10 Okay

John, Walden

Stayed 3 nights in Aug 2024

4/10 Poor

Sileni

Traveled with group, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The first room I was given had broken desk drawers and broken door to mini bar which was empty. Upgraded to new room for a few of $165.00 dollars; in that room the air conditioner never got cooler than 26.5 degrees Celsius. Staff attempted 5 times to fix and were unable. The food selection was mediocre. I would not recommend this resort to anyone.
Stayed 3 nights in Aug 2024

2/10 Terrible

Karissa

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very terrible stay! Took 3 hour to check in up charged for the room we booked in the first place. Room was dirty ants and spiders everywhere. Upcharged to stay on the level side due to the supposed convenience and location which was a LIE! and as a pregnant women walking around the resort this was not only a health concern but wasn’t what I paid 1200 for! Couldn’t get clean towel the entire stay nor my butler during my stay at which was we paid for. Room was disgusting and so was the resort. Called several times and was hung up on! Very disappointed and requesting refund ASAP!
Stayed 3 nights in Aug 2024

8/10 Good

Grace

Traveled with family
Liked: Cleanliness, property conditions & facilities
It was a rough start since the room we got was not clean . The mini bar had left over food from previous guest. The sink was clogged and the room had a mildew odor. But they accommodated us to a new room the next day and it was much better. The resort was pretty and beach was beautiful. The pool was nice as well. Although the jacuzzi was not hot. The drinks were okay. I suggest the coconut Margaritas . The buffet food was good. The restaurant food was just okay. What i didn’t like was that certain staff members were rude when asked for drinks or for your order. Overall the resort was relaxing and beautiful.
Stayed 4 nights in Aug 2024

10/10 Excellent

Iredys

Disliked: Cleanliness, staff & service
.
Stayed 3 nights in Aug 2024

8/10 Good

Iliana

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No hubo mucha animación como en otros hoteles que he visitado y la comida en el restaurante mexicano no estuvo buena
Stayed 6 nights in Aug 2024

4/10 Poor

Janis

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities
I was very disappointed with our stay. I was double charged when payment was initially due on property and I have to wait 15-20 days for a refund. We had to change rooms twice because of bathroom issues and then we had extensive ants all over the room and encountered some other insects. Rooms are not modern looking. Room service was mediocre and took forever to deliver meals and they were also limited. The staff barely cleaned our room or provided towels unless you requested it. The pool and restaurants were not in close proximity to the room and the transportation trolleys were always full. Certain areas of the pool were dirty. There was no courtesy service at pool or beach as I have seen at other hotels. The drinks served were not premium and if you wanted specific ones you had to pay extra which is ridiculous being that it’s all inclusive and that was not stated before. The Japanese restaurant was also not included in the list of restaurants to dine at. You had to pay extra for that as well. The food at buffet was often cold. The only saving grace we had was our conceirge representative Kilvania Valerio. She was wonderful and tried to rectify any problem we encountered and took care of our restaurant reservations. I was grateful for her service. The waterpark was good and it entertained the kids which I was happy about but unfortunately it was the only good thing about our stay. This was an expensive vacation and it didn’t meet my expectations.
Stayed 5 nights in Aug 2024

2/10 Terrible

MARGARITA

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
No , utensils
Stayed 2 nights in Aug 2024

6/10 Okay

Gabrielle

Traveled with family and small children, Traveled with group
Liked: Cleanliness
The beach and swimming pools at this property were beautiful and well maintained. We paid for The Level, but didn't really see any benefit to it. The property was huge - largest resort we'd ever been to. We really appreciated the golf cart & "trains" that transported us around the property. The food was average at best. The drinks were delicious. The hibachi restaurant service and food was AWESOME. We wouldn't come here again, but for an unseasoned traveler this is a nice starter resort.
Stayed 6 nights in Aug 2024

10/10 Excellent

Mary

Stayed 3 nights in Aug 2024

10/10 Excellent

Henry, Brooklyn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at Meliá Caribe. Our experience was great with the help of our concierge: Kilvania Valerio and Isamar Pulinario who made our stay amazing! The staff are behind helpful and super friendly! The pools and beach are also super clean. They host events in the main lobby until 12 am allowing guest to mingle and connect with ours.
Stayed 7 nights in Aug 2024

4/10 Poor

Dafney

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I stayed at Meliá Caribe Beach. Check in was okay, after a long flight and drive it took about 30 minutes to check in and get to my room. Throughout my stay, I was not pleased with room service at all, it took about 2hrs or longer to finally get my order and by the time my food arrived it was very cold. I requested for house keeping service once and when I left the room and came back later that day I still didn’t receive any house keeping service. The resort doesn’t allow certain transportation on property to do drop offs/pick ups but when you ask a bellman to take you to the main gate they refuse or just ignore you. I had an excursion booked one morning and requested for the bellman to take me to the main entrance since they don’t allow all transportations on the property and I never got attended to; it was so frustrating that I decided to just walk and it was about a 10-15 minute walk. The service was really poor.
Stayed 4 nights in Jul 2024

8/10 Good

Naudelin Vivero

Liked: Cleanliness, staff & service
Stayed 5 nights in Aug 2024

10/10 Excellent

Christhie

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mi estadía en el hotel Melia fue estupenda, todo el staff super agradable y siempre muy amables. Kilvania Valerio fue mi concierge durante mi estancia y fue super atenta, nos ayudó muchísimo, nos hizo reservaciones para cenar, y estuvo siempre muy pendiente por si necesitábamos algo. Le recomendaría este lugar a todas mis amistades y familiares, y cuando vuelva a Punta Cana (que será pronto) me volveré a quedar en el Melia Caribe.
Stayed 7 nights in Aug 2024

10/10 Excellent

Wandle, MIAMI

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Everything was just perfectly fine I will visit his location again
Stayed 3 nights in Aug 2024

10/10 Excellent

Natalia

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most beautiful hotel I have stayed in DR. The food, drinks and ambiance were excellent. Definitely recommend.
Stayed 3 nights in Aug 2024

10/10 Excellent

Santos Enrique Villanueva, Winthrop

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience and beautiful resort
Stayed 6 nights in Aug 2024

10/10 Excellent

JOSE ARTURO

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent food and beach
Stayed 6 nights in Aug 2024

4/10 Poor

Vaishali

Disliked: Cleanliness, staff & service, property conditions & facilities
They claim to be all inclusive, but not really since up charge for everything. The food is horrible, cold ,taste less and the same everyday in all of the buffet restaurants at least for the 3 days we were there. The few restaurants that we asked for reservations they claim were full and had to fight to get reservations and only to discover they were empty so very poor customer services. We had 7 rooms and some had water leaks, bugs, the sheets were stained etc. This left such a horrible experience for our family that will never go to a Melia resort again.
Stayed 3 nights in Aug 2024

6/10 Okay

neil phillip

Traveled with family
Liked: Amenities
Disliked: Staff & service
Service worse than last year, looks tired and rundown
Stayed 7 nights in Aug 2024

6/10 Okay

Thelma, New York

Liked: Staff & service
Disliked: Cleanliness
Out dated pool not well look after not what i expected for the price very dessapointed
Stayed 2 nights in Aug 2024

6/10 Okay

Gurmeet Singh

Liked: Cleanliness
Disliked: Staff & service
Stayed 6 nights in Aug 2024

6/10 Okay

Vanessa

Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
I will start by saying that I have been to many all inclusive resorts. This is one that I would not go back to. The resort staff did not speak English and showed favoritism to those who spoke Spanish. I was assigned an Expedia rep in the beginning, who was somewhat helpful, but really difficult to communicate with because of this. You need reservations to all restaurants other than the buffet, which is annoying and difficult to get. The food was mediocre at best. Most places were understaffed. The app for the resort was terrible. So, the map and the activities for the hotel were not easy to stay up to date on. The activities were lacking for sure. We had a huge party of 35 with 12 rooms. One of our guests had to switch rooms two times because of the condition of the room. My children's room overflowed with water in the bathroom and water was invading the room through the front door and ceiling as well. Our room was warm all the time. We asked for a fan to help with the heat and the AC not going any lower and they would not allow it. Check-in took over an hour. Golf carts and the train was extremely limited. My group was there for 5 nights and I road the train once. There is NO CLUB - nightlife is nonexistent! The sister property is an adult only which has a club, but they wanted to charge $75 per person to get into an empty club. All in all, I was excited to try this brand, but disappointed. I will not be returning.
Stayed 5 nights in Aug 2024