Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort

Choose dates to view prices

Where to?

Dates

March 2026

April 2026

Private beach, white sand, beach umbrellas, beach massages

Overview
Rooms
Location
Policies

Good

Popular amenities

All inclusive
Free WiFi

$339 nightly

$409 total

Total with taxes and fees

Feb 24 - Feb 25

Explore the area

Carretera a Punta Sam SM6 MZA 2 Lot 7-8, Costa Mujeres, QROO, 23028

Place, Playa Mujeres Golf Club
‪7 min drive‬
Place, Mujeres Beach
‪9 min drive‬
Place, Punta Sam Ferry Terminal
‪11 min drive‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪48 min drive‬

Room options

STAR Class Producers Three Bedroom Suite

Garden view
4187 sq ft
3 bedrooms
Sleeps 12
2 King Beds, 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed, 4 Queen Beds and 1 Double Sofa Bed

Premium bedding, down comforters, minibar, in-room safe

STAR Class Directors Suite Two Bedroom

Garden view
1808 sq ft
1 bedroom
Sleeps 8
2 Queen Beds, 1 King Bed and 1 Double Sofa Bed

STAR Class Producers Two Bedroom Suite Swim Out

3606 sq ft
2 bedrooms
Sleeps 8
2 Queen Beds, 1 King Bed and 1 Double Sofa Bed

Directors Suite Two Bedroom

Very good

Garden view
1808 sq ft
2 bedrooms
Sleeps 8
1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

STAR Class Entourage Suite

Garden view
689 sq ft
1 bedroom
Sleeps 4
1 King Bed and 1 Double Sofa Bed

STAR Class Junior Suite Ocean View

Good

Ocean view
581 sq ft
1 bedroom
Sleeps 4
1 Double Sofa Bed and 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

STAR Class Junior Suite

Excellent

Garden view
581 sq ft
1 bedroom
Sleeps 4
2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

STAR Class Directors Suite One Bedroom

Exceptional

Garden view
1227 sq ft
1 bedroom
Sleeps 4
1 Double Sofa Bed and 1 King Bed

Junior Suite Swim Out

Wonderful

581 sq ft
1 bedroom
Sleeps 4
1 Double Sofa Bed and 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

STAR Class Directors Suite One Bedroom Swim Out

1227 sq ft
1 bedroom
Sleeps 4
1 Double Sofa Bed and 1 King Bed

Junior Suite

Very good

Garden view
581 sq ft
1 bedroom
Sleeps 4
2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

Directors Suite One Bedroom

Good

Garden view
1227 sq ft
1 bedroom
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Entourage Suite

Good

Garden view
689 sq ft
1 bedroom
Sleeps 4
1 Double Sofa Bed and 1 King Bed

STAR Class Junior Suite Swim Out

Good

581 sq ft
1 bedroom
Sleeps 4
2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

STAR Class Producers Two Bedrooms Suite

Exceptional

Garden view
3606 sq ft
2 bedrooms
Sleeps 8
2 Queen Beds, 1 King Bed and 1 Double Sofa Bed

Junior Suite Ocean View

Very good

Ocean view
581 sq ft
1 bedroom
Sleeps 4
1 Double Sofa Bed and 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

Similar properties

Pool
Breakfast included
All inclusive
Spa

$374 nightly

Feb 27 - Feb 28

Total with taxes and fees

Pool
Hot tub
Breakfast included
All inclusive

$324 nightly

Mar 22 - Mar 23

Total with taxes and fees

About the neighborhood

Costa Mujeres

Located in Costa Mujeres, Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort is within a 10-minute drive of Playa Mujeres Golf Club and Punta Sam Ferry Terminal. .This all-inclusive property is 9.7 mi (15.6 km) from North Beach and 8.3 mi (13.3 km) from Ultramar Ferry Puerto Juárez.

What's nearby

Playa Mujeres Golf Club - 7 min drive - 3.0 miles
Mujeres Beach - 9 min drive - 3.9 miles
Punta Sam Ferry Terminal - 11 min drive - 5.8 miles
Punta Sam Beach - 11 min drive - 5.8 miles
El Meco Archaeological Site - 13 min drive - 7.4 miles

Getting around

Cancun Intl. Airport (CUN) - 41 min drive

Restaurants

‪So Cal Gourmet Food Emporium - ‬1 min walk
‪Grand Caribe - ‬8 min walk
‪Kulinarium Riu Latino - ‬3 min drive
‪The Shores Restaurant - ‬1 min walk
‪Velvet - ‬3 min drive

About this property

Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort

Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort offers 648 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Rooms open to balconies. Accommodations have separate sitting areas and are furnished with double sofa beds. Beds feature down comforters and premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Costa Mujeres property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

A private beach and a health club are featured at the property. 4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages.

Make yourself at home in one of the 648 air-conditioned rooms featuring minibars and flat-screen televisions. Your bed comes with down comforters and premium bedding, and all rooms are furnished with double sofa beds. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads and designer toiletries.

Relax at the full-service spa, where you can enjoy massages and facials. After dipping into one of the 4 outdoor pools, you can spend some time at the private beach. Additional features at this property include complimentary wireless internet access, concierge services, and gift shops/newsstands.

For lunch or dinner, stop by So Cal Gourmet Emporium, a restaurant that specializes in international cuisine. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Relax with your favorite drink at the bar/lounge or the poolside bar. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk.

A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.

So Cal Gourmet Emporium - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

East Sushi & Teppanyaki - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.

Sunset Strip Steakhouse - This steakhouse serves dinner only. Open daily.

La Cocina Mexican Cuisine - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.

Gusto Italian Trattoria - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.

24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

No onsite parking available

Food and drink

Free buffet breakfast available daily 7:00 AM to 11:00 AM
A bar/lounge
A coffee shop/cafe
A poolside bar
A restaurant
A swim-up bar
Coffee and tea in common areas
Snack bar/deli

Restaurants on site

East Sushi & Teppanyaki
Gusto Italian Trattoria
La Cocina Mexican Cuisine
So Cal Gourmet Emporium
Sunset Strip Steakhouse

Things to do

4 outdoor pools
Children's pool
Designer stores
Fitness classes
Free children's club
Full-service spa
Health club
Pilates classes
Playground
Yoga classes

Family friendly

4 outdoor pools
Children's games
Children's pool
Free children's club
Free rollaway/extra bed
Grocery/convenience store
In-room crib
In-room sofa bed
Playground
Snack bar/deli

Conveniences

24-hour front desk
Gift shop/newsstand
Grocery/convenience store
Guidebooks
Hair salon
Luggage storage

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Tour and ticket assistance
Turndown service
Wedding services

Business services

Business center
Conference center

Outdoors

Beach umbrellas
Garden
On a private beach
Pool loungers
Pool umbrellas
Terrace

Full-service spa

Deep-tissue massages
Facials
Hot stone massages
Manicures/pedicures
Prenatal massages
Sports massages
Swedish massages
Thai massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Wheelchair accessibility
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible path of travel
Wheelchair-accessible registration desk

Built in 2019
Smoking not allowed

Room amenities

Bedroom

Blackout drapes
Double sofa bed
Down comforter
Free crib
Free rollaway/extra bed
Premium bedding

Bathroom

Bathrobes
Designer toiletries
Hair dryer
Rainfall showerhead
Shampoo
Shower
Slippers
Soap
Toilet paper
Towels provided

Entertainment

Flat-screen TV with premium cable channels

Food and drink

24-hour room service
Coffee/tea maker
Free bottled water
Minibar

Access via exterior corridors
Air conditioning
Ceiling fan
Desk
Iron/ironing board
Laptop workspace
Laptop-compatible safe
Phone
Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Contactless check-in available

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

1 child, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room

Free rollaway/extra beds

Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

Sanitation services: MXN 33.94 per night

We have included all charges provided to us by the property.

Optional extras

Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher and a smoke detector

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Property Registration Number 003-007-003963/2025

We should mention

Pool access available from 7:00 AM to 8:00 PM

Only registered guests are allowed in the guestrooms

Property is also known as

Planet Hollywood Beach Resort Cancun - All Inclusive Hotel

Planet Hollywood Beach Resort Cancun

Planet Hollywood Beach Resort Cancun All Inclusive

Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort Reviews

7.8

Good

8.4/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

4/10 Poor

Vue

Traveled with family and small children

Nov 24, 2025

Disliked: Property conditions & facilities

The overall experience was disappointing for what is supposed to be a 5-star resort. It certainly did not feel like 5 stars at all. The rooms and overall facilities were very rundown (broken old drawers in the rooms) and everything was just very outdated. Service is extremely slow. Getting coffee from the coffee shop took forever considering there is usually only one barista taking and making orders for the entire resort. Room service takes about 2 hours (30 min to process an order and another 1.5hours to deliver). Food was mediocre considering that the best meal I had was at the airport during my entire trip. It was also not the easiest to secure restaurant reservations with there being very little availability. Staff were all very kind and welcoming, and the shows were great to watch. The lazy river was enjoyable, but was usually quite busy and took some time to secure a donut. The overall resort did not meet my expectations especially not for a 5-star hotel. I've stayed at 4-star hotels that were better than this one. Amenities were pretty good for kids, but I probably would not recommend this to anyone looking for a luxury 5-star hotel experience.

Stayed 4 nights in Nov 2025

4/10 Poor

jitesh

Traveled with family

Nov 23, 2025

Disliked: Cleanliness, property conditions & facilities

I checked in on 16th of November and when I went to room one queen bed is broken and we cannot sleep. I requested to fix that bed as I went with my two of kids, but three days nobody fixed that raised multiple complaints as well as the lady come to clean the rooms. She already did complaints multiple time but nobody fixed after three days. They fix the bed and I’m sleeping with one of my kid on the couch for three days. really bad experience I had.

10/10 Excellent

adam

Traveled with family

Nov 22, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Shout out to Super Javi and Mafer! Best star class Staff! Francisco at the pool was boss status great!. The trip was fantastic and we couldnt ask for more. Been the cancun once a year or more for 30 years and this stay was the best!

Stayed 8 nights in Nov 2025

6/10 Okay

ADAM C

Traveled with family

Nov 22, 2025

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

By far the best part about this resort was the staff. Maurice, our concierge, started and WhatsApp group with our party and took care of us the entire trip. The only reason I’d go back is because of him!!

Stayed 7 nights in Nov 2025

6/10 Okay

bridget

Nov 20, 2025

Liked: Cleanliness

Everyone was very nice. The pools, and grounds were beautiful. Restaurant food was decent, although I really wanted to get into the Mexican place bc I had been there before- but they never had space for us. The one bd thing about the resort, was the room. Every door was hanging off the hinge, just dangling from the frame. Our bathroom sliding door would only open about 24inches so we had to shimmy through to use the bathroom and had limited privacy.

Stayed 3 nights in Nov 2025

2/10 Terrible

Wilson

Nov 17, 2025

Stayed 5 nights in Nov 2025

10/10 Excellent

Shubham

Nov 16, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Clean Room Excellent service

Stayed 5 nights in Oct 2025

2/10 Terrible

Mari

Traveled with family

Nov 14, 2025

Disliked: Cleanliness, amenities, property conditions & facilities

20 family members joined this yearly trip. My husband, teen child, and myself had reserved a 2-bed junior suite. At arrival I was given a 1 king bed with a pullout sofa bed and was told the following day they would switch me out to a 2-bed suite, which didn't happen. When I pulled out the sofa bed, the sponge mattress was so old and full of hair, particles, and yellow stains. There were no bedding items, which usually they are in the closet. When I called to get the bedding, I was brought 2 sheets. I asked for pillows the lady told me they didn't have any. She later brought me one pillow and said that's all they had. I was so apprehensive of even laying on this sponge even with sheets on it, that I had our teen sleep with us on the bed. It was a very uncomfortable night. That same night we asked for waters in our room, they knocked on our door once and let themselves in when we were walking towards the door to open it. we also had the "Do Not disturb sign one the door". Now who does that!! That was a violation of our privacy! The room was dirty with stains on the floor, dead bugs by the bed, and the toilet was not thoroughly cleaned. One of the "clean" bath towels had stains. The filtration system is not good, the shower water smelled bad. It had a sewer water smell. This was a complaint from all our family. We all had room issues. It was windy and the wind was whistling through the cracks on the door all night. I could add more, but I'm only allowed an amount of characters.

Stayed 3 nights in Nov 2025

2/10 Terrible

Jacob Anthony

Traveled with family

Nov 13, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Disliked: Staff & service

Bars and food selections are great, staff at the front desk is super unprofessional, we upgraded to star class and I paid. The money came out of my account and they said it didn’t go thru yet it wasn’t there, called my bank in the us and they said the vendor was holding my funds on the Mexico side and I couldn’t despite the transaction until they process the payment, then the people up front said they “can’t” call the merchant from our side which is totally ridiculous, stayed for a few days and still haven’t received my 650$ back

Stayed 3 nights in Nov 2025

10/10 Excellent

Karen

Traveled with family

Nov 10, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Everything was excellent

Stayed 7 nights in Nov 2025

10/10 Excellent

Navin K

Nov 10, 2025

Stayed 4 nights in Oct 2025

6/10 Okay

Rosa

Nov 9, 2025

Liked: Cleanliness, amenities

Disliked: Property conditions & facilities

Overall the stay was average. Good- The resort was beautiful and the staff were amazing. The pools were great! Lots of options for sitting and cabanas (for additional cost). Nice area for kids if traveling with families. Not good - Some of the food was very mid. Could have been better. But there were a lot of options. The sofa bed was terrible. The closets had lights in them and ours wouldn’t close so we had to keep suitcase in front of them at night to block the light.

Stayed 4 nights in Nov 2025

10/10 Excellent

Sylvester

Nov 7, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Yes courteous service

Stayed 7 nights in Oct 2025

2/10 Terrible

Asim

Traveled with group, Traveled with partner, Traveled with family

Nov 7, 2025

Disliked: Amenities, property conditions & facilities

Bad service from front counter attendants bad restaurant services

Stayed 5 nights in Nov 2025

10/10 Excellent

Jarvie

Traveled with family

Nov 6, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The spa was spectacular.

Stayed 8 nights in Oct 2025

6/10 Okay

Angelo Justin

Nov 3, 2025

Stayed 5 nights in Oct 2025

8/10 Good

Rudy, Haddon Township

Traveled with family

Oct 31, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great made-to-order omelettes

Stayed 3 nights in Jul 2025

10/10 Excellent

Ashley, Philadelphia

Traveled with group, Traveled with family

Oct 28, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I loved everything, If I could I would give more stars. Great customer service, Good food and drinks. I loved it

Stayed 3 nights in Oct 2025

6/10 Okay

Sean

Traveled with family

Oct 26, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Rooms need updating badly. Property was nice as were the amenities. Check-in and out was a disaster. No reason it needs to take an hour ! Staff were accommodating when needed.

Stayed 1 night in Oct 2025

6/10 Okay

Sean

Traveled with family

Oct 25, 2025

Liked: Amenities

Disliked: Property conditions & facilities

Took almost an hour to get checked in. And a similar time to check out. Not the greatest service. Rooms badly need maintenance

Stayed 3 nights in Oct 2025

6/10 Okay

James

Traveled with partner

Oct 24, 2025

Liked: Cleanliness, amenities, property conditions & facilities

We stayed 5 nights just my wife and I. It was a fun hotel for sure with a lot of different options for food and activities. The staff when arriving was awesome but disappointed in the staff when we were leaving. Water in the showers smelled and the rust like water came out every morning from the shower head etc. The beach was amazing and the staff for the cabanas were excellent. We enjoyed the lazy River and the downside for food options is you have to book in advance or you won’t have a reservation to eat until 9:00 PM. The buffet is always an option.

Stayed 4 nights in Oct 2025

10/10 Excellent

Jennifer, Port Moody

Traveled with family and small children

Oct 19, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Incredible resort for families. Amazing staff and plenty for the kids to do.

Stayed 7 nights in Oct 2025

6/10 Okay

Cheryl

Oct 14, 2025

Stayed 6 nights in Oct 2025

6/10 Okay

Nadra

Oct 10, 2025

Stayed 2 nights in Oct 2025

6/10 Okay

Kedron

Traveled with family and small children

Oct 10, 2025

Liked: Cleanliness, amenities

Water from sinks and bathtubs came out yellow/brown. Mosquito control inexistent. Average Stay.

Stayed 5 nights in Oct 2025

Top picks

Hotels

Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort

Choose dates to view prices

Photo gallery for Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort

Reviews

Popular amenities

Explore the area

Room options

View all photos for STAR Class Producers Three Bedroom Suite

STAR Class Producers Three Bedroom Suite

View all photos for STAR Class Directors Suite Two Bedroom

STAR Class Directors Suite Two Bedroom

View all photos for STAR Class Producers Two Bedroom Suite Swim Out

STAR Class Producers Two Bedroom Suite Swim Out

View all photos for Directors Suite Two Bedroom

Directors Suite Two Bedroom

View all photos for STAR Class Entourage Suite

STAR Class Entourage Suite

View all photos for STAR Class Junior Suite Ocean View

STAR Class Junior Suite Ocean View

View all photos for STAR Class Junior Suite

STAR Class Junior Suite

View all photos for STAR Class Directors Suite One Bedroom

STAR Class Directors Suite One Bedroom

View all photos for Junior Suite Swim Out

Junior Suite Swim Out

View all photos for STAR Class Directors Suite One Bedroom Swim Out

STAR Class Directors Suite One Bedroom Swim Out

View all photos for Junior Suite

Junior Suite

View all photos for Directors Suite One Bedroom

Directors Suite One Bedroom

View all photos for Entourage Suite

Entourage Suite

View all photos for STAR Class Junior Suite Swim Out

STAR Class Junior Suite Swim Out

View all photos for STAR Class Producers Two Bedrooms Suite

STAR Class Producers Two Bedrooms Suite

View all photos for Junior Suite Ocean View

Junior Suite Ocean View

Similar properties

Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only

About the neighborhood

Costa Mujeres

What's nearby

Getting around

Restaurants

About this property

Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort

All inclusive details

Property amenities

Internet

Parking and transportation

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Property payment types

Important information

Fees

Optional extras