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Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma

5.0 star property

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Photo gallery for Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma

Aerial view
Sauna, hot tub, steam room, body treatments, aromatherapy
9 restaurants, breakfast, lunch, dinner served; Mediterranean cuisine
On the beach, white sand, beach cabanas, sun loungers
Room (THE PINEAPPLE) | Living room | 42-inch flat-screen TV with digital channels, TV, MP3 dock

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • Hot Tub
  • All inclusive
  • Laundry

Explore the area

Map
Uvero Alto, Punta Cana, 23000
  • Sirenis Aquagames Water Park
    ‪6 min drive‬
  • Macao Beach
    ‪11 min drive‬
  • Cana Bay Golf Club
    ‪17 min drive‬
  • Punta Cana (PUJ-Punta Cana Intl.)
    ‪34 min drive‬

Room options

View all photos for Suite (NEST SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (NEST SUITE)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite (NEST SWIM UP SUITE)

Suite (NEST SWIM UP SUITE) | Premium bedding, free minibar, in-room safe, individually decorated

Suite (NEST SWIM UP SUITE)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Ocean View (SWANK)

Premium bedding, free minibar, in-room safe, individually decorated

Suite, Ocean View (SWANK)

  • Ocean view
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite (SWANK SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (SWANK SUITE)

  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Pool Super Villa

Pool Super Villa | View from room

Pool Super Villa

  • Sleeps 6
  • 1 Double Sofa Bed, 1 King Bed and 2 Twin Beds

View all photos for Suite (SWANK WRAPAROUND SWIM UP SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (SWANK WRAPAROUND SWIM UP SUITE)

  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room (THE PINEAPPLE)

Room (THE PINEAPPLE) | View from room

Room (THE PINEAPPLE)

  • Sleeps 6
  • 1 King Bed, 1 Double Sofa Bed and 2 Twin Beds

View all photos for Suite (PAD SWIM UP SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (PAD SWIM UP SUITE)

  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite (FLAT SWIM UP SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (FLAT SWIM UP SUITE)

  • Sleeps 5
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite (SWANK PLUNGE POOL SUITE)

Exterior

Suite (SWANK PLUNGE POOL SUITE)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite (PAD SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (PAD SUITE)

  • Sleeps 5
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite (FLAT SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (FLAT SUITE)

  • Sleeps 5
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite Standard With Garden View

Premium bedding, free minibar, in-room safe, individually decorated

Suite Standard With Garden View

  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Room Superior With Pool View

Premium bedding, free minibar, in-room safe, individually decorated

Room Superior With Pool View

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Premium With Pool View

Premium bedding, free minibar, in-room safe, individually decorated

Suite Premium With Pool View

  • Sleeps 4

View all photos for Family Suite -6 Guests- With Sea View

Premium bedding, free minibar, in-room safe, individually decorated

Family Suite -6 Guests- With Sea View

  • Sea view
  • Sleeps 6
  • 1 Double Sofa Bed, 2 Twin Beds and 1 Queen Bed

View all photos for Family Suite -5 Guests- Superior With Pool View

Premium bedding, free minibar, in-room safe, individually decorated

Family Suite -5 Guests- Superior With Pool View

  • Sleeps 5

View all photos for Suite Junior

Premium bedding, free minibar, in-room safe, individually decorated

Suite Junior

  • Sleeps 5

View all photos for Suite Super With Pool View

Premium bedding, free minibar, in-room safe, individually decorated

Suite Super With Pool View

  • Sleeps 5

View all photos for Suite Superior With Garden View

Premium bedding, free minibar, in-room safe, individually decorated

Suite Superior With Garden View

  • Sleeps 5

View all photos for Quadruple Suite Deluxe With Sea View

Premium bedding, free minibar, in-room safe, individually decorated

Quadruple Suite Deluxe With Sea View

  • Sea view
  • Sleeps 4
  • 1 Double Sofa Bed and 1 Queen Bed

View all photos for Suite With Garden View

Premium bedding, free minibar, in-room safe, individually decorated

Suite With Garden View

  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite With Ocean View

Premium bedding, free minibar, in-room safe, individually decorated

Suite With Ocean View

  • Ocean view
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

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About the neighborhood

Punta Cana

With a stay at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma in Punta Cana (Uvero Alto), you'll be within a 15-minute drive of Macao Beach and Sirenis Aquagames Water Park. .This all-inclusive property is 11.3 mi (18.2 km) from Arena Gorda Beach and 18.2 mi (29.4 km) from Bavaro Beach.

What's nearby

  • Sirenis Aquagames Water Park - 6 min drive - 1.7 miles
  • Macao Beach - 11 min drive - 5.3 miles
  • Cana Bay Golf Club - 17 min drive - 9.1 miles
  • Iberostar Golf Course - 22 min drive - 12.4 miles
  • Arena Gorda Beach - 22 min drive - 11.3 miles

Getting around

  • Punta Cana Intl. Airport (PUJ) - 34 min drive

Restaurants

  • ‪Lobby Bar - ‬5 min drive
  • ‪Carnival - ‬11 min walk
  • ‪Spoon - ‬17 min walk
  • ‪Wink - ‬17 min walk
  • ‪Mike's Coffee & Tea By Ocean Hotels - ‬6 min drive

About this property

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma

Luxury property on the beach, with 9 outdoor pools
Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma offers 460 air-conditioned accommodations with MP3 docking stations and free minibar items. Rooms open to balconies or patios. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 42-inch flat-screen televisions come with digital channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include coffee/tea makers and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

9 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, a lazy river, a hot tub, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Make yourself at home in one of the 460 individually decorated guestrooms, featuring MP3 docking stations and flat-screen televisions. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 9 outdoor swimming pools, a complimentary water park, and a lazy river. Additional features at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy Mediterranean cuisine at Zest, one of the property's 9 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Zest - This restaurant specializes in Mediterranean cuisine and serves breakfast and lunch. A children's menu is available.
Zest Character Breakfast - This theme restaurant serves breakfast only. A children's menu is available. Open select days.
Fresco Bar & Grill - This poolside restaurant serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Kitchen 23 by Le Chic - This fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. Open select days.
BRGRS.PH - This theme restaurant serves dinner only. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Soccer
Tennis
Volleyball
Tennis rackets
Kids club

Lessons/classes/games

Language

Entertainment

Onsite entertainment and activities
Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 9 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • BRGRS.PH
  • Fresco Bar & Grill
  • Kitchen 23 by Le Chic
  • Zest
  • Zest Character Breakfast

Things to do

  • 9 outdoor pools
  • Archery
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Lazy river
  • Playground
  • Sauna
  • Shopping
  • Snorkeling
  • Steam room
  • Waterslide

Family friendly

  • 9 outdoor pools
  • Changing table
  • Children's dinnerware
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Free water park access
  • Highchair
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Lazy river
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

More

  • Banquet hall
  • Built in 2016
  • Smoke-free property

Room amenities

Bedroom

  • Free crib
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with digital channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free stocked minibar

More

  • Air conditioning
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 80 per person (one way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher

Property is also known as

Nickelodeon Hotels Resorts Punta Cana Hotel
Nickelodeon Hotels Resorts Hotel
Nickelodeon Hotels Resorts Punta Cana
Nickelodeon Hotels Resorts Gourmet All Inclusive Karisma Hotel
Nickelodeon Hotels Resorts Gourmet Inclusive Karisma Hotel
Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive Karisma
Nickelodeon Hotels Resorts Punta Cana All Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet All Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive
Nickelodeon Hotels Resorts Punta Cana
Nickelodeon Hotels Resorts Punta Cana All Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet All Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet All Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive
Nickelodeon Hotels Resorts Punta Cana
Nickelodeon Hotels Resorts Punta Cana All Inclusive

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 827 out of 2152 reviews
Rating 8 - Good. 433 out of 2152 reviews
Rating 6 - Okay. 372 out of 2152 reviews
Rating 4 - Poor. 242 out of 2152 reviews
Rating 2 - Terrible. 278 out of 2152 reviews

8.4/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

isabel cristina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar muy variado y conveniente para la familia
Stayed 3 nights in Dec 2024

2/10 Terrible

Christian

Disliked: Staff & service
Stayed 9 nights in Dec 2024

2/10 Terrible

Mohak

Traveled with family
Disliked: Staff & service, amenities
Stayed 7 nights in Dec 2024

6/10 Okay

Jasmin

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It’s boring for kids over 7. No entertainment, food isn’t good. Better to go to a family resort with adult entertainment and kids combined
Stayed 3 nights in Dec 2024

10/10 Excellent

SALEEM

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent time with my family
Stayed 5 nights in Dec 2024

10/10 Excellent

Jacques Michel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a really nice time with our young children at this resort! The staff are very friendly and genuinely show that they care! The grounds are clean and well cared for. The water park is great attraction! Our rooms were good size and well cleaned daily! We enjoyed the kid focused evening entertainment and really appreciated the level of engagement the kids had every night. However, we found that the resort lacks dining options and could use a revamp in the food department and was our only issue during our stay. This is not to say that we didn't eat well, their were several fun and flavorful meals but we would have appreciated more variety in restaurant options as well as healthier choices! The beach could have been cleaner - we founds cups, straws, and other sorts of small pieces of garbage in and on the sand everyday during our 7 day trip/ this bothered us because we spent our days at the beach! Also, the non affiliated vendors are obnoxious and honestly we felt constantly disturb by someone every 10 minutes to buy something. Overall, we had a great time and we're glad we went!!
Stayed 7 nights in Dec 2024

2/10 Terrible

Jonathan saldivar

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
It was the worst place i have ever stay the food was low quality all the staff was rude in all of the restaurants they where always missing dishes i try ordering a cheese cake and they where out i show up the next day and they told me the same thing i would never go back to this place or recommend it to anybody you get bad service and low quality food for the amount of money that i paid for
Stayed 5 nights in Dec 2024

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Good all around, need to improve in food and beverage services.
Stayed 3 nights in Nov 2024

8/10 Good

Jeneson Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2024

8/10 Good

Samira

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very nice hotel, the cleaning staffs assigned to our building were nice and professional but unfortunately most staff including waiters didn't speak or understand English. The doors of the rooms in our building needed force to be closed therefore there were constantly loud banging noise. Sometimes we couldn't find bed in the water park and not enough hotel big floaties for the lazy river but there was always lots of beds at the main pool by the beach. The food was either over cooked or under and under seasoned but at least in the buffet we could find one or two things we liked. The buffet breakfast was excellent. Everything was in close distance and the entertainment was exceptional. Very kind & family friendly.
Stayed 7 nights in Nov 2024

10/10 Excellent

Lauryn

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 3 nights in Dec 2024

2/10 Terrible

Ben

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our worst experience in the Dominican Republic and we have traveled annually for 20 years. Stay away from this resort. They ran out of liquor for several days. We experienced flooding in our room. Restaurant options were limited and many items on the menu weren't available. Waits for towels went from 40 minutes to just never getting towels. Many workers didn't really want to work and seem to be frustrated with management. We are still fighting with the resort to try and make things right. Special note, if you decide not to listen to the review and book the resort anyway. At least book directly with the resort. Expedia is completely useless is trying to assist in any resolution. They just keep telling you they need time, but it's a delay tactic until you just give up and accept defeat. I will not use Expedia going forward because they don't look out for their members.
Stayed 8 nights in Nov 2024

8/10 Good

SINUHE, Bergenfield

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The combination of the location and the weather created an ideal setting for our stay. The staff were wonderful, demonstrating a caring attitude and working diligently to accommodate all our requests. However, it seemed that they could benefit from additional support. Regarding the dining options, we found that the buffet was the best choice overall. Not all of the restaurants met our expectations and some could use a bit more attention and care. Overall, if you can find a good deal, this place is worth visiting, especially for families with children, as they are likely to have a great time. Jery was particularly helpful in ensuring we had the best experience possible during our stay. He went above and beyond by providing exemplary service, assisting us with our room setup, and making reservations at the restaurants. While there were a few aspects of the room that required better maintenance, the hospitality we received more than made up for these issues. We were also very appreciative of Ms. Ana P. she and the rest of the staff work hard and serve us with care. Our daughter had a wonderful time, and we plan to return in the future.
Stayed 5 nights in Nov 2024

6/10 Okay

priscila

Traveled with family and small children
Disliked: Staff & service
Stayed 5 nights in Nov 2024

10/10 Excellent

Natasha

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort
Stayed 7 nights in Nov 2024

10/10 Excellent

MARK WATTON

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dec 2024 Just got back. Read ALOT of reviews before going and was really concerned(been to over 100 destinations with work) Ignore the reviews and just go. Its was all great. We went for some sun, beach but mainly an entertaining place for our young kids and it checked all the boxes! Great job Nickelodeon
Stayed 8 nights in Nov 2024

10/10 Excellent

Jessica, Hialeah

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 5 nights in Nov 2024

4/10 Poor

Carmelo

Disliked: Cleanliness, property conditions & facilities
The staff were pretty good. The room were good too. But the hotel, organization and activity for kids. It wasn’t good at all. The shows were cheaply made always running after the characters the buffet wasn’t made for kids if you’re looking for a hotel for your kids go somewhere else had 100 times better experience in for my kid Royalton Mexico than this place. Not worth the money
Stayed 7 nights in Nov 2024

10/10 Excellent

Mafia

Liked: Cleanliness, staff & service, property conditions & facilities
Great resort
Stayed 7 nights in Nov 2024

10/10 Excellent

ana

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
mejor hotel para visitar con niños
Stayed 2 nights in Nov 2024

2/10 Terrible

Xhovan

Traveled with family and small children
Liked: Cleanliness
There is no good food and service. I stayed for 1 week and there is no cheese at all . Also no yogurt for kids. ( supposed to be resort for kids)
Stayed 7 nights in Nov 2024

10/10 Excellent

Iwona

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
very kid friendly, pleasant service, beautiful property
Stayed 4 nights in Nov 2024

2/10 Terrible

Daniel

Traveled with family and small children, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No resevations for a la carte was BS never have i been all inclusive where this was a thing, no towels ever, ac leaking in our room all over our stuff, rude staff, inconsistent food at restaurants daily, room service was non existent took 3-4 hrs to get food for our child, no birthday celebrations for my child when other chikdren/families got theirs, bad service food was inedible which was not consistent of a 5 star resort at all. WILL NEVER COME BACK HERE!!!!
Stayed 7 nights in Nov 2024

2/10 Terrible

Farshad Ghazaei

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I would rate this resort a disappointing 2 out of 10, especially when compared to our last five trips to Punta Cana. The service is severely lacking—not due to the staff themselves, but because of clear cost-cutting measures by management. There are simply not enough staff in key areas such as restaurants, bars, entertainment, and sports. It feels like the resort is focused on profiting from the Nickelodeon brand rather than providing a quality guest experience. The lines for activities, like taking photos with cartoon characters or face painting, are always long. Restaurants have limited seating, forcing most guests to rely on the buffet. Unfortunately, the buffet food was so poor that we skipped lunch three times during our stay. We even encountered worms in the broccoli and meats so tough they were impossible to cut. Shockingly, the omelet station ran out of eggs, and bars often ran out of beer. Adding to the disappointment, there’s only one large pool for the entire resort, making it overcrowded and far from relaxing. Overall, this was a complete waste of money. I read the negative reviews before booking but hoped our experience would be different. Sadly, the issues seem deeply ingrained. The staffing shortages and lack of quality are evident in every aspect of this resort. I wouldn’t recommend it to anyone.
Stayed 7 nights in Nov 2024

4/10 Poor

Sonja

Traveled with family and small children
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
The people here are rude and they do not accommodate people that speak English
Stayed 4 nights in Nov 2024