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Wyndham Alltra Playa del Carmen Adults Only All Inclusive

4.5 star property

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Exterior detail
Terrace/patio
Couples treatment rooms, body treatments, hot stone massages
3 bars/lounges, 2 poolside bars, swim-up bar, beach bar
Premium Suite, 1 Bedroom, Oceanfront (Master) | Minibar, in-room safe, desk, blackout drapes

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
$324
$265 nightly
$324 total
Total with taxes and fees
Mar 2 - Mar 3

Explore the area

View in a map
Constituyentes Number 1, Playa del Carmen, QROO, 77710
  • Place, Mamitas Beach
    ‪2 min walk‬
  • Place, Quinta Avenida
    ‪3 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪3 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | Minibar, in-room safe, desk, blackout drapes

Standard Room, 2 Double Beds

8.2 out of 10
Very good
(60 reviews)
  • 263 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Minibar, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(20 reviews)
  • 263 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Queen Beds

Junior Suite, 2 Queen Beds | Minibar, in-room safe, desk, blackout drapes

Junior Suite, 2 Queen Beds

8.2 out of 10
Very good
(10 reviews)
  • 425 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Minibar, in-room safe, desk, blackout drapes

Junior Suite, 1 King Bed

9.0 out of 10
Wonderful
(72 reviews)
  • 425 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 2 Queen Beds, Ocean View

Junior Suite, 2 Queen Beds, Ocean View | Minibar, in-room safe, desk, blackout drapes

Junior Suite, 2 Queen Beds, Ocean View

9.0 out of 10
Wonderful
(11 reviews)
  • Partial ocean view
  • 425 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Ocean View

Minibar, in-room safe, desk, blackout drapes

Junior Suite, 1 King Bed, Ocean View

8.2 out of 10
Very good
(54 reviews)
  • Partial ocean view
  • 425 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Oceanfront

Junior Suite, 1 King Bed, Oceanfront | Minibar, in-room safe, desk, blackout drapes

Junior Suite, 1 King Bed, Oceanfront

8.8 out of 10
Excellent
(84 reviews)
  • Ocean view
  • 520 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Beachfront Walk-Out)

Junior Suite, 1 King Bed (Beachfront Walk-Out) | View from room

Junior Suite, 1 King Bed (Beachfront Walk-Out)

9.4 out of 10
Exceptional
(12 reviews)
  • Ocean view
  • 562 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Oceanfront (Master)

Suite, 1 Bedroom, Oceanfront (Master) | Minibar, in-room safe, desk, blackout drapes

Suite, 1 Bedroom, Oceanfront (Master)

  • Ocean view
  • 1021 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 Bedroom, Oceanfront (Master)

Premium Suite, 1 Bedroom, Oceanfront (Master) | Minibar, in-room safe, desk, blackout drapes

Premium Suite, 1 Bedroom, Oceanfront (Master)

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 1057 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

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About the neighborhood

Playa del Carmen

With a stay at Wyndham Alltra Playa del Carmen Adults Only All Inclusive in Playa del Carmen (Downtown Playa del Carmen), you'll be steps from Playa del Carmen Main Beach and Mamitas Beach. .This all-inclusive property is 0.1 mi (0.2 km) from Quinta Avenida and 6.1 mi (9.8 km) from Xplor Theme Park.

What's nearby

  • Mamitas Beach - 2 min walk - 0.1 miles
  • Quinta Avenida - 3 min walk - 0.2 miles
  • Quinta Alegría Shopping Mall - 3 min walk - 0.2 miles
  • Playa del Carmen Main Beach - 3 min walk - 0.2 miles
  • Central Square - 9 min walk - 0.5 miles

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Lobby Bar - ‬1 min walk
  • ‪Los Aguachiles - ‬2 min walk
  • ‪Il Pescatore Restorante Italiano - ‬2 min walk
  • ‪Ventanas - ‬1 min walk
  • ‪Pelicano's - ‬2 min walk

About this property

Wyndham Alltra Playa del Carmen Adults Only All Inclusive


Property Location
With a stay at Wyndham Alltra Playa del Carmen Adults Only All Inclusive, you'll be steps from Quinta Avenida and 3 minutes by foot from Mamitas Beach Club. This 4-star property is 0.2 mi (0.4 km) from Playa del Carmen Main Beach and 1.2 mi (1.9 km) from Playa del Carmen Maritime Terminal.

Rooms
Make yourself at home in one of the 287 air-conditioned rooms featuring minibars and LCD televisions. Complimentary wireless Internet access is available to keep you connected. Bathrooms with separate bathtubs and showers are provided. Conveniences include phones and coffee/tea makers, and housekeeping is provided daily.

Amenities
Take time to pamper yourself with a visit to the full-service spa. You can take advantage of recreational amenities such as a complimentary water park, an outdoor pool, and a sauna. Additional features at this property include complimentary wireless Internet access, gift shops/newsstands, and a banquet hall.

Dining
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.
Grab a bite to eat at one of the property's 6 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/café. Mingle with other guests at the complimentary reception, held daily. Relax with a refreshing drink from the beach bar or one of the 4 bars/lounges.


Business, Other Amenities
Featured amenities include a business center, a 24-hour front desk, and ATM/banking services.
Make yourself at home in one of the 287 air-conditioned rooms featuring minibars and LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include laptop-compatible safes and desks, as well as phones with free local calls.
Relax at the full-service spa, where you can enjoy body treatments and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor pools, a steam room, and a fitness center. Additional amenities at this property include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Enjoy international cuisine at Ventanas, one of the property's 6 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. When you are in need of a refreshing drink, visit the beach bar or one of 3 bars/lounges, or 2 poolside bars.
Featured amenities include a business center, a 24-hour front desk, and luggage storage. Event facilities at this property consist of a conference center and 2 meeting rooms.
A complimentary manager's reception is offered each day.
Ventanas - This buffet restaurant specializes in international cuisine.
Zarape - This theme restaurant specializes in Mexican cuisine. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Bella - This theme restaurant specializes in Italian cuisine. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Brasas - Onsite restaurant. Reservations are required. Open select days.
Off The Hook - Onsite sushi bar. Guests can enjoy drinks at the bar. Open select days.
Room service (during limited hours) is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All land activities and use of recreational facilities and equipment are included.

Land activities

Fitness facilities

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • 2 poolside bars
  • 3 bars/lounges
  • 6 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Bella
  • Brasas
  • Off The Hook
  • Ventanas
  • Zarape

Things to do

  • 2 outdoor pools
  • Full-service spa
  • Gym
  • Rooftop pool
  • Shopping
  • Steam room
  • Wine tasting room
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • Business center
  • Computer station
  • Conference center

Outdoors

  • Beach cabanas (surcharge)
  • Beach towels
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • 4 buildings
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1999
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 8:00 AM to 8:00 PM
Guests under 18 years old are not permitted at this adults-only property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Panama Jack Resorts Playa del Carmen All Inclusive
Panama Jack Resorts Playa del Carmen All Inclusive Adults Only
Wyndham Alltra Playa del Carmen Adults Only All Inclusive Hotel

Wyndham Alltra Playa del Carmen Adults Only All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1657 out of 2871 reviews
Rating 8 - Good. 680 out of 2871 reviews
Rating 6 - Okay. 303 out of 2871 reviews
Rating 4 - Poor. 110 out of 2871 reviews
Rating 2 - Terrible. 121 out of 2871 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Donnie

Stayed 3 nights in Dec 2025

10/10 Excellent

Andrea

Stayed 5 nights in Nov 2025

6/10 Okay

Nafiz

Stayed 2 nights in Nov 2025

8/10 Good

Donna

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Our stay was great but when we arrived we were told that I didn't have the same room booked so we upgraded which cost us a $100 a night. Apparently there is a sale in place and the data was lost so many people didn't have their reservation when they arrived. I felt sorry for the people working there because they were doing there best. Beautiful hotel and the staff was amazing. Felt like to much of my vacation was spent on checking to see where everything stood.
Stayed 3 nights in Nov 2025

8/10 Good

Peggy

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room fantastic Amenities great Staff solid However no hot water.
Stayed 8 nights in Nov 2025

2/10 Terrible

Yi

Traveled with partner
Disliked: Amenities
First of all, the booking went wrong on Expedia, we kind of accidentally booked for only 1 person, the booking process was just broken that we never noticed that there is only one person on the reservation. Later at the hotel check in, the hotel charges $140 per night in order to add another person to the room, but while we check on the Expedia website the price difference is only $30 per night, but the hotel definitely think this is good meat to have and insists on $140 per night to add one more person. Later on the second night the property had issue with hot water, the whole hotel is out of hot water and there isn’t any solution to that and there isn’t anyone can provide any details about the hot water issue. The hot water issue continues into the third day and we have to check out early. From one person working in the hotel, the hot water issue has been there for more than a week comes and goes, but wasn’t property fixed neither even communicated to guests.
Stayed 3 nights in Nov 2025

8/10 Good

Jonathan Levi

Stayed 7 nights in Nov 2025

4/10 Poor

amanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room wasn't oceanfront. No hot water in room the whole time. Multiple people complained and are still complaining. If you call, they will say it's fixed. Join Facebook page to see other guests response. To get oceanfront they wanted us to pay a few 100 more. Even though this listing clearly says oceanfront. Tried to get a partial refund but hotel said no and I don't have time to keep calling Expedia as well. The staff was very friendly. Food was decent. I do wish they would have posted more about the activities and not just by the front desk. We missed some things because we wasn't told about the activity board. That is on us though for also not asking. Afternoon party at 2pm we're awesome. I do wish they would have lasted longer or let the DJ keep going longer cause it was good. Also, the main dining restaurant, it would be nice if they could start posting upcoming meal items that they will be featuring. We also didn't realize until the last night we could have ordered extras, again that is on us. I would stay here again if there wasn't other options that I want to try. But no hot water the whole trip was a major let down.
Stayed 3 nights in Nov 2025

6/10 Okay

Bernard

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Property and staff were great. We heard of issues with a lack of hot water before we arrived and called ahead to see if they had been fixed. They lied to us on the phone and at check in. The hot water was still not working.
Stayed 1 night in Nov 2025

2/10 Terrible

paul

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
terrible service,no hot water in my room, i booked a ocean view and it was aveneu view instead, the beach sucks big time etc,etc etc
Stayed 1 night in Nov 2025

2/10 Terrible

Jonathan

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
There was no hot for the entire hotel. Very unsanitary
Stayed 4 nights in Nov 2025

10/10 Excellent

Dawn, phila

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location excellent staff can't wait to come backlivedevery moment
Stayed 5 nights in Nov 2025

2/10 Terrible

Marina Shahedi

Disliked: Amenities, property conditions & facilities
My stay at this property was unbelievably bad. The hotel had no hot water for our entire stay, meaning we couldn’t take a normal shower or even wash up without getting severe headaches from the freezing water. Hot water is a basic requirement for any hotel, let alone one that advertises itself as a luxury adults-only property. The worst part wasn’t even the lack of hot water — it was the management’s attitude. I dealt with two on-site managers, José and Juan, and both were rude, unprofessional, and completely dismissive. Instead of offering solutions or taking responsibility, they actually made comments like: - “Cold water is good for your skin.” - “You should try showering with cold water! it’s healthier.” - “We’re giving you food and a nice pool, so maybe give us a little slack.” - “We can’t do anything else. You just have to wait.” These were their real responses to a hotel failing to provide basic hygiene necessities. No empathy, no professionalism, and no attempt to offer accommodations or compensation. As if that weren’t enough, the property claims to be adults only, yet the beach area was full of kids every day. It honestly seemed like staff were letting friends and family in through the beach access, completely undermining what guests are paying for. Overall, this was one of the worst and most mismanaged hotel experiences I’ve ever had. No hot water, staff who mock your concerns, false advertising, and zero accountability.
Stayed 4 nights in Nov 2025

2/10 Terrible

Maria

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I canceled my reservation after check in. I try to get a shower after arrival and not found hot water. The staff said they have no hot water for more than 5 days
Stayed 2 nights in Nov 2025

10/10 Excellent

Spencer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing property was really nice and everything and everyone at the property was great. Staff went above and beyond in almost every way
Stayed 4 nights in Nov 2025

8/10 Good

Stephanie J, Mandan

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The hotel was clean and nice. However, we only had hot water 2 of the 6 days we were there. The food was some of the best I've had at an all-inclusive.
Stayed 5 nights in Nov 2025

10/10 Excellent

Javier

Traveled with partner
Liked: Cleanliness
Great locations steps from Quinta Avenida. Friendliest staff! Great food options!! Overall will definitely come back!
Stayed 1 night in Nov 2025

2/10 Terrible

Stuart, Colorado Springs

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Didn't have hot water for entire stay and this is completely unacceptable. The front desk personnel weren't helpful and we were only told "maintenance is working it." Looking at other current reviews, this seems to be an ongoing issue that we could have been warned about. This is a shame as the hotel service staff (waiters, entertainers, etc.) were exceptional. They really went all out to take care of you. In addition, the property is conventionally located in Playa. Our only other caution is that there really isn't a beach at the property, only a very small patch of sand. I wouldn't book a stay here until they address the hot water issues.
Stayed 4 nights in Nov 2025

4/10 Poor

Matthew

Liked: Cleanliness
no hot water for 2.5 days for the entire hotel. crazy.
Stayed 2 nights in Nov 2025

2/10 Terrible

Kraig

Liked: Cleanliness
Never had a hot shower or even a warm shower and one day we couldn't even take a cold shower as the water was down to a trickle.
Stayed 3 nights in Nov 2025

6/10 Okay

Nathaniel

Liked: Cleanliness
The place looked just like the photos which I appreciated. It was also conveniently located with all the action about 1-2 blocks away. The food was good for an all inclusive. Here are the cons and why I rated a 3: - There was no hot water at all. They said it was a boiler issue but imagine taking cold showers for a few days. - You hear everything. The hallways are loud at night with people passing by, I even heard someone snoring in the next room. For two to three days it’s a good value IF they have hot water.
Stayed 2 nights in Nov 2025

2/10 Terrible

Allen

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2025

10/10 Excellent

Adriene

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Our room was a little bit dated, pillows were terrible and no replacements available. Everything else was great!
Stayed 4 nights in Oct 2025

8/10 Good

Laura Lynn

Stayed 4 nights in Nov 2025

10/10 Excellent

Sharae Sade

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So I loved this resort. The staff were so kind. The room was clean with a nice balcony view. The food I did have was wonderful. The buffet chefs were hands down the best though. The only thing I can say was kid was the fact the hot water was in & out. I feel like it was more so room temp after night 1. The beach was intimate I just wished I was able to get in the water. The shore line had too many rocks. I ended up walking g down to another resorts beach to enjoy a day. However everything else I did enjoy.
Stayed 3 nights in Nov 2025