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The Reef Coco Beach Resort & Spa- Optional All Inclusive

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Reef Coco Beach Resort & Spa- Optional All Inclusive

Outdoor pool, pool umbrellas, sun loungers
On the beach, sun loungers, beach umbrellas, beach towels
On the beach, sun loungers, beach umbrellas, beach towels
In-room safe, blackout drapes, iron/ironing board, bed sheets
Exterior

Reviews

7.8 out of 10

Good

Popular amenities

  • All inclusive
  • Bar
  • Hot Tub
  • 24/7 front desk
  • Housekeeping
  • Spa

Explore the area

Map
Región 6, Calle Flamingo Lt 1 Mz 7, Luis Donaldo Colosio, Playa del Carmen, QROO, 77710
  • Mamitas Beach
    4 min walk
  • Restaurante Mexicano
    1 min walk
  • ADO Terminal Alterna Playa del Carmen
    4 min drive
  • Playa Del Carmen, Quintana Roo (PCM)
    13 min drive

Room options

View all photos for Fragata Beach Club Premium Room

In-room safe, blackout drapes, iron/ironing board, bed sheets

Fragata Beach Club Premium Room

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Partial Ocean View

Premium Room, Partial Ocean View | View from room

Premium Room, Partial Ocean View

  • 312 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Superior Room, Garden View

In-room safe, blackout drapes, iron/ironing board, bed sheets

Superior Room, Garden View

  • 312 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Fragata Beach Club Superior Room

In-room safe, blackout drapes, iron/ironing board, bed sheets

Fragata Beach Club Superior Room

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Superior Room, Pool View

In-room safe, blackout drapes, iron/ironing board, bed sheets

Superior Room, Pool View

  • 312 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Garden View

In-room safe, blackout drapes, iron/ironing board, bed sheets

Premium Room, Garden View

  • 312 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Room Superior With Garden View

In-room safe, blackout drapes, iron/ironing board, bed sheets

Room Superior With Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Room Premium With Partial Sea View

In-room safe, blackout drapes, iron/ironing board, bed sheets

Room Premium With Partial Sea View

  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Premium With Garden View

In-room safe, blackout drapes, iron/ironing board, bed sheets

Room Premium With Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Room Superior With Pool View

In-room safe, blackout drapes, iron/ironing board, bed sheets

Room Superior With Pool View

  • Sleeps 4
  • 2 Double Beds

About the neighborhood

Playa del Carmen

Located in Playa del Carmen (Luis Donaldo Colosio), The Reef Coco Beach Resort & Spa- Optional All Inclusive is a 4-minute walk from Mamitas Beach and 8 minutes by foot from Playa del Carmen Main Beach. .This beach resort is 1.1 mi (1.8 km) from Quinta Avenida and 2.4 mi (3.9 km) from Playa del Carmen Maritime Terminal.
View more Resorts in Playa del CarmenOpens in a new window

What's nearby

  • Mamitas Beach - 4 min walk
  • Playa del Carmen Main Beach - 8 min walk
  • Quinta Avenida - 13 min walk
  • Playa del Carmen Maritime Terminal - 5 min drive
  • Gran Coyote Golf - 6 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪La Vagabunda de la 38 - ‬6 min walk
  • ‪Encanto Beach Club - ‬6 min walk
  • ‪Colectivo Mexicano Cervecero - ‬8 min walk
  • ‪Martina Beach Club - ‬4 min walk
  • ‪Salento - ‬3 min walk

About this property

The Reef Coco Beach Resort & Spa- Optional All Inclusive

Family fun on the beach, with outdoor pool, near Mamitas Beach
The Reef Coco Beach Resort & Spa- Optional All Inclusive offers 196 accommodations with safes and hair dryers. Rooms open to furnished balconies. 32-inch LED televisions come with cable channels. Bathrooms include showers and complimentary toiletries. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.
An outdoor tennis court, a marina, and complimentary bicycles are featured at the resort. An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna. A variety of treatment therapies are provided, including reflexology. The spa is open daily.
Stay in one of 196 guestrooms featuring LED televisions. Rooms have private furnished balconies. Cable television is provided for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool, a spa tub, and an outdoor tennis court. This resort also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
All-inclusive rates are available at this resort. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Satisfy your appetite with Japanese cuisine at Samurai - premium only, one of the resort's 5 restaurants. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 5 bars/lounges.

Featured amenities include a business center, a 24-hour front desk, and multilingual staff. Planning an event in Playa del Carmen? This resort has facilities measuring 8762 square feet (814 square meters), including conference space. Free self parking is available onsite.
Samurai - premium only - This fine-dining restaurant specializes in Japanese cuisine. Guests can enjoy drinks at the bar. Reservations are required.
Rosinella - This fine-dining restaurant specializes in Italian cuisine. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Miramar - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
Sabor Latino - This fine-dining restaurant specializes in Mexican cuisine. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Snack Bar - Onsite bar. Open daily.

All inclusive details

All-inclusive room rates at The Reef Coco Beach Resort & Spa- Optional All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Snorkeling

Land activities

Bicycling
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing
Language

Entertainment

Onsite entertainment and activities
Onsite live performances

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 5 bars/lounges
  • 5 restaurants
  • A beach bar
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Miramar
  • Rosinella
  • Sabor Latino
  • Samurai - premium only
  • Snack Bar

Things to do

  • Beach volleyball
  • Bicycle storage
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Fishing
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Karaoke
  • Kayaking
  • Mini golf
  • Outdoor pool
  • Outdoor tennis court
  • Parasailing
  • Personal motorized watercraft
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Spa tub
  • Surfing/bodyboarding
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Mini golf
  • Mini-fridge
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 8,762 square feet of conference space
  • Business center
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Marina
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator (43 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible spa

More

  • 1 building
  • 100% renewable energy
  • 3 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2003
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Local artist showcase
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 1.61 per accommodation, per night
  • Destination fee: USD 2.10 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses eco-friendly cleaning products

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Coco Reef Beach
Coco Reef Beach Resort
Reef Coco Beach
Reef Coco Beach All Inclusive
Reef Coco Beach Playa del Carmen
Reef Coco Beach Resort
Reef Coco Beach Resort All Inclusive
Reef Coco Beach Resort All Inclusive Playa del Carmen
The Reef Coco Beach Resort All Inclusive
Reef Coco Beach All Inclusive Playa del Carmen
Reef Coco Resort Inclusive

The Reef Coco Beach Resort & Spa- Optional All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 436 out of 1006 reviews" "
Rating 8 - Good. 247 out of 1006 reviews" "
Rating 6 - Okay. 166 out of 1006 reviews" "
Rating 4 - Poor. 73 out of 1006 reviews" "
Rating 2 - Terrible. 84 out of 1006 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Ray

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2024

8/10 Good

Danny

Stayed 4 nights in Sep 2024

4/10 Poor

Heather

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time with family despite the hotel. The best feature of this hotel is the proximity to town. We walked into town to get food every day even tho we had the All Inclusive option. There were very few areas to gather, limited seating in the lobby or anywhere on the property (which might only be an issue in the rain and with a big group, as was our case). The pool food was terrible, as was the service. Much of the staff seemed put out to have to interact with guests. I watched them ignore people waiting at the bar or food counter. We had to tip the bartender frequently and excessively if we wanted to get served. The floors are dangerously slippery and we saw many people fall.
Stayed 6 nights in Jun 2024

10/10 Excellent

Simeon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Sep 2024

10/10 Excellent

Carl Nikko

Stayed 2 nights in Aug 2024

10/10 Excellent

Cristina Solis, Socorro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2024

10/10 Excellent

HEIDI

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was beautiful, clean and had everything we really needed. The staff was friendly, professional and very helpful! Especially Demetri and Pedro!
Stayed 4 nights in Sep 2024

8/10 Good

luz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Blanca, San diego

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Manager Irving is way to far for being helpful and lock of customer service skill. He only interesdin money for the comosny he represent. He left us stranded in tbe other chain hotel company in a rainy day with no place to put ourselves dry . He stood wet for more than 3 hours until their transportstion was going to available instead to paid for us a taxi cab . We called them adming to get us back to our hotel room and we got only an um rella borrowed unti we got their van transportation. He only said that it was not their responsability to provide but their were very pushy sinceto offer us togo to that property since tgey want us tu have a presentation to buy tbir package like timeshare. But we were not interested and we were no lo ger treated the same. That was very lo k of any ethical and respect as gursts that paid for 5 nights . How desaapointed and. We not planni g going back.
Stayed 5 nights in Feb 2024

4/10 Poor

Herlindo

Traveled with partner, Traveled with family
The room had a stinky sewer smell in the bathroom. Every time you use the shower or the sink the odor was awful. We reported this to front desk and they said it was going to be away quickly overnight and it didn't. They didn't even offered a room change saying that the smell was everywhere. My experience was very bad due to this and I'm not planning getting back there.
Stayed 4 nights in Aug 2024

8/10 Good

Aganetha

Liked: Cleanliness, staff & service, property conditions & facilities
Good vacation getaway
Stayed 7 nights in Aug 2024

10/10 Excellent

Anne Rafaela Campos

Stayed 7 nights in Aug 2024

6/10 Okay

Quentessa H

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The stay was great however, the food was not so good.
Stayed 3 nights in Jul 2024

10/10 Excellent

Juan

Stayed 4 nights in Aug 2024

8/10 Good

Zhezhu, Bayside

Liked: Staff & service
Good
Stayed 2 nights in Aug 2024

10/10 Excellent

SERGE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotels for family and kids
Stayed 4 nights in Aug 2024

10/10 Excellent

Hope

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay. The property was clean and welcoming. We had an issue with the shower drain and it was fixed immediately. The staff greeted us by name when seeing us, the property was not overly noisy and was relaxing. 3 reservation required restaurants (Mexican, Italian, and Japanese) on site and was able to visit all 3. Buffet had plenty of options. Walk to a 7-11 or main street for shopping was very close and walkable.
Stayed 3 nights in Aug 2024

2/10 Terrible

Shara

Disliked: Cleanliness, property conditions & facilities
They had no room available for me upon arrival, I was sent to another hotel for the night and the next day , which was my birthday I had to check out and go back to the hotel Coco reef . Upon arrival a room was still not available and I was given a presentation under false pretense, the presentation was basically to try to get me to buy a time share and on my birthday when I just wanted to get settled in my room. My room was on the ground floor and had a lot of ants , there was foot prints on the floor , I asked if someone could come and clean it and it was never taken care of , the worst part was that the shower water was cold and smelled like sewer , when I asked to get a room change because of this I was told that there was a issue being fixed with the plumbing and that it should be fixed soon . I asked another guest if they had the same shower issue and they did . The room was also freezing cold and I was not able to change the temperature. Thank goodness I met a nice guy because he let me stay at his hotel for the remainder of my trip . His hotel was amazing .
Stayed 3 nights in Aug 2024

6/10 Okay

Alexis

Stayed 3 nights in Aug 2024

6/10 Okay

Carlos, Maywood

Traveled with partner
The buffet food was terrible. If you don’t make reservations by 5pm for the other 2 restaurants you’re stuck eating the terrible buffet. There is no nightly entertainment no music in the vestibule. The beds are hard the pillows are like rocks. The water in the sink smells like sewer. The pool area is the only nice thing about this resort. The worst all inclusive experience I’ve had. I guess you get what you pay for.
Stayed 3 nights in Aug 2024

10/10 Excellent

Sonia Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

6/10 Okay

Bonnie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Aug 2024

10/10 Excellent

Nilson

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For everyone doing so much research like I was doing stop looking around & book ! I was so nervous considering all of the reviews speaking negatively about the place. First of all this resort is catered to everyone, families with little ones, older adults & young adults alike. If you're looking for a party/club scene this isn't the place for that however there is a bar with a wonderful bartender that stays open until 2am after that you can go get some delicious tacos or burgers from the poolside snack bar which is also open late. My 19 & 15 year old sons were super entertained as was my husband & I. This resort was a wonderful experience! The staff is amazing!! The entertainment team is awesome they engage and encourage you to try day events by the pool & the night events are also fun. One tip would be for them to promote the night events more, so more people attend Our AC & fan worked marvelously. The beds were a bit on the smaller side & pillows were a little hard but a good nights rest is had. Shower pressure was no issue either. We were able to make reservations to all of the restaurants that we wanted too with no problem. Dress code is enforced at the restaurants but they're pretty lenient so long as men have closed toe shoes and a dressy shirt. The samurai Japanese restaurant was our favorite! We also had no problem finding a pool chair or beach chair. The beach is so beautiful and the barrier they have to keep the beach clean of seaweed is great. Will be returning!!!!
Stayed 4 nights in Aug 2024

8/10 Good

Rajiv

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

8/10 Good

Karryn

Stayed 7 nights in Aug 2024