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The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

5.0 star property

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Luxurious Grand Master Suite, Partial Ocean View | Beach/ocean view
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Luxurious Grand Master Suite, Partial Ocean View | Beach/ocean view
Daily buffet breakfast (USD 10 per person)
Indoor pool, outdoor pool, open 8:00 AM to 10:00 PM, pool umbrellas

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot tub
  • Parking included
  • Free WiFi
$259
$211 nightly
$259 total
Total with taxes and fees
Mar 24 - Mar 25

Explore the area

View in a map
1 Ave. Norte y Calle 28 Norte, Gonzalo Guerrero, Playa del Carmen, QROO, 77720
  • Place, Quinta Avenida
    ‪2 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪3 min walk‬
  • Place, Mamitas Beach
    ‪3 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪49 min drive‬

Room options

View all photos for Deluxe Junior Suite, 2 Queen Beds

1 bedroom, in-room safe, blackout drapes, iron/ironing board

Deluxe Junior Suite, 2 Queen Beds

9.0 out of 10
Wonderful
(122 reviews)
  • 482 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxurious Master Suite

1 bedroom, in-room safe, blackout drapes, iron/ironing board

Luxurious Master Suite

9.6 out of 10
Exceptional
(12 reviews)
  • 1079 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite, 1 King Bed

Deluxe Junior Suite, 1 King Bed | 1 bedroom, in-room safe, blackout drapes, iron/ironing board

Deluxe Junior Suite, 1 King Bed

8.4 out of 10
Very good
(23 reviews)
  • 482 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxurious Grand Master Suite, Partial Ocean View

Luxurious Grand Master Suite, Partial Ocean View | Beach/ocean view

Luxurious Grand Master Suite, Partial Ocean View

  • Partial ocean view
  • 1479 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite, Partial Ocean View

Deluxe Junior Suite, Partial Ocean View | Beach/ocean view

Deluxe Junior Suite, Partial Ocean View

9.4 out of 10
Exceptional
(3 reviews)
  • Partial ocean view
  • 482 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite, City View

Deluxe Junior Suite, City View | 1 bedroom, in-room safe, blackout drapes, iron/ironing board

Deluxe Junior Suite, City View

  • City view
  • 482 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite, Work & Play

Deluxe Junior Suite, Work & Play | 1 bedroom, in-room safe, blackout drapes, iron/ironing board

Deluxe Junior Suite, Work & Play

  • 482 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxurious Grand Master Suite

1 bedroom, in-room safe, blackout drapes, iron/ironing board

Luxurious Grand Master Suite

10.0 out of 10
Exceptional
(1 review)
  • 1479 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Elite Junior Suite

Elite Junior Suite | 1 bedroom, in-room safe, blackout drapes, iron/ironing board

Elite Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

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About the neighborhood

Playa del Carmen

With a stay at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites, you'll be centrally located in Playa del Carmen, steps from Quinta Avenida and 3 minutes by foot from Playa del Carmen Main Beach. .This golf hotel is 0.2 mi (0.2 km) from Mamitas Beach and 6.2 mi (10 km) from Xplor Theme Park.

What's nearby

  • Quinta Avenida - 2 min walk - 0.1 miles
  • Playa del Carmen Main Beach - 3 min walk - 0.2 miles
  • Mamitas Beach - 3 min walk - 0.2 miles
  • Quinta Alegría Shopping Mall - 5 min walk - 0.3 miles
  • Central Square - 13 min walk - 0.7 miles

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • ‪Amorino - ‬1 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Ah Cacao Chocolate Café - ‬2 min walk
  • ‪El Diez, Parrilla Argentina - ‬2 min walk
  • ‪Las Helodias - ‬1 min walk

About this property

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites offers 120 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to furnished balconies. Accommodations offer separate sitting areas. 50-inch flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers.

This Playa del Carmen hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

2 hot tubs are on site along with an indoor pool and an outdoor pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Okom has 4 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 120 air-conditioned rooms featuring microwaves and flat-screen televisions. Rooms have private furnished balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads and complimentary toiletries.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 hot tubs, a sauna, and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Satisfy your appetite at 28, one of the hotel's 3 restaurants. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free valet parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
28 - Onsite buffet restaurant.
Asiatico - Onsite fine-dining restaurant. Open select days.
Cachito - Onsite fine-dining restaurant. Open select days.
Lobby bar - Onsite bar. Open daily.
Roof 28 - Onsite rooftop bar. Open daily.

All inclusive details

All-inclusive room rates at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Land activities

Fitness facilities

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site
  • Free covered valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 10 per person
  • 2 bars/lounges
  • 3 restaurants
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • 28
  • Asiatico
  • Cachito
  • Lobby bar
  • Roof 28

Things to do

  • 18-hole adjacent golf course
  • 2 hot tubs
  • Bicycle storage
  • Billiards/pool table
  • Full-service spa
  • Gym
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Steam room
  • Yoga classes

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Beach towels
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Accessible shuttle
  • Elevator (48 inch wide door)
  • Front entrance ramp
  • Handrails in stairways
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (35 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 4 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2018
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels
  • iPod dock

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Microwave

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 3.42 per accommodation, per night
  • Destination fee: USD 1.24 per accommodation, per night
  • Resort fee: USD 10 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 10 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 8:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

Reef 28 All Inclusive Adults All-inclusive property
Reef 28 All Inclusive Adults Playa del Carmen
Reef 28 All Inclusive Adults
Reef 28 All Inclusive Adults All-inclusive property
Reef 28 All Inclusive Adults Playa del Carmen
Reef 28 All Suites Gourmet All Inclusive Adults Playa del Carmen
All-inclusive property The Reef 28 All Inclusive - Adults Only
The Reef 28 All Inclusive - Adults Only Playa del Carmen
The Reef 28 All Inclusive Adults Only
Reef 28 All Suites Gourmet All Inclusive Adults
The Reef 28 All Inclusive Adults Only
The Reef 28 Inclusive

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 769 out of 1238 reviews
Rating 8 - Good. 250 out of 1238 reviews
Rating 6 - Okay. 111 out of 1238 reviews
Rating 4 - Poor. 57 out of 1238 reviews
Rating 2 - Terrible. 51 out of 1238 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Julhierme

Nice
Stayed 5 nights in Oct 2025

10/10 Excellent

Marshall

Liked: Cleanliness, amenities, property conditions & facilities
Amazing staff!!
Stayed 5 nights in Nov 2025

10/10 Excellent

Kayleigh

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
We realky enjoyed our stay here all the staff were wonderful. Ricardo the bar tender and Eli stuck out to us the most but everyone was great. Great place in town to check everything out and enjoy the night life. Will definitely be back anoyher time.
Stayed 7 nights in Nov 2025

10/10 Excellent

lizbeth

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
I loved the all-inclusive. The food was amazing. The rooms were beautiful. The price was on point. Had an amazing time.
Stayed 3 nights in Sep 2025

6/10 Okay

Samantha

Traveled with group, Traveled with partner
Liked: Cleanliness
Disliked: Amenities
The rooms smell horribly of mildew. The Mexican restaurant was some of the worst foot we have ever eaten. There are 8 pool chairs total and the other seats are saved for people from the outside who buy day passes. The staff was wonderful.
Stayed 4 nights in Nov 2025

2/10 Terrible

Noni

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don't know where to start. Ill start by saying Brenda,manager tried her best to help me but it was too much to overlook. Alejandro, Antonio (bellman, and Bruno at the bar were very hospitable! Manager Malo was very nonchalant and unsympathetic. Staff never smiles or says hello. -Even though this is listed as a adults only property I saw kids. I asked staff for cllarity and they said "Oh they just walked in from the street." Thats a safety issue for me. -They dont have butlers/daily room service but have multiple signs warning they're not responsible or missing items left in room. Concerning because your room key dbls as a key for your safe -Nothing is open late -Deceiving room view/very noisy at night. All you hear is sirens and screeching tires "All inclusive" but they make you pay for the good food like steaks or sides Low water pressure Tripped over big wet towel on floor right when you get out of the elevator Felt discriminated for being young and black Breakfast is ok just not alot
Stayed 5 nights in Oct 2025

8/10 Good

Ta'Tiana

Stayed 3 nights in Nov 2025

10/10 Excellent

Michael Riley

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great friendly service. The bartender Angel on the rooftop was great! No complaints would recommend
Stayed 7 nights in Nov 2025

10/10 Excellent

Katlin Marie

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The room was beautiful, staff was amazing and very friendly. Breakfast, roof top bar/restaurant, Asian and Italian food was incredible. The hotel was walking distance to 5th Ave with adorable shops!
Stayed 4 nights in Nov 2025

4/10 Poor

Ashley

Liked: Cleanliness
Disliked: Staff & service
⭐️⭐️ (2/5) – Disappointing Experience Despite Great Staff and Location I stayed at this hotel for 10 days with the all inclusive package, and while there were a few positives, overall, the experience fell short of expectations. The Good: Gabriel, one of the servers, was fantastic, friendly, attentive, and always went above and beyond. The location is great, and the rooftop area is definitely a highlight with beautiful views. The Not-So-Good: The hot tub was cold the entire stay, which was really disappointing given how often it’s advertised. The pool water was dirty and it didn’t look properly maintained. The “all-inclusive” package isn’t truly all-inclusive, several items and amenities have extra charges, or time limits which wasn’t clearly communicated. The staff overall didn’t seem happy, which unfortunately reflected in the general service atmosphere. Service times were very slow, with wait times of up to 40 minutes just to get a drink. The sauna and spa pool are not included in the all-inclusive package, and to make things worse, the spa pool was also cold. Overall, while there were some bright spots, the poor maintenance, inconsistent service, and misleading “all-inclusive” offering made this stay disappointing. With a few improvements in management and guest experience, this hotel could be much better.
Stayed 10 nights in Nov 2025

10/10 Excellent

Sean

Traveled with partner
Liked: Cleanliness, staff & service
Breakfast was excellent. Views from the rooftop were good. Staff were helpful and friendly.
Stayed 10 nights in Oct 2025

10/10 Excellent

Rosa

Stayed 2 nights in Oct 2025

6/10 Okay

Dorrin

Liked: Cleanliness, amenities, property conditions & facilities
The room was nice, comfortable and clean. The staff was friendly and welcoming. It does feel a bit like everyone wants a tip and that gets annoying because this is where you rest and spend "quiet" time. The food was good, the all-inclusive was basic but fair. If you like something specific it is not included, well drinks and the like are.
Stayed 4 nights in Jul 2025

8/10 Good

Khalil, Red Deer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were big and spacious. Noise from the streets were a bit loud, but didn’t ruin the experience. Beach access was pretty close, very short walk. Food was pretty good! Breakfast buffet was great! Wish they had a lunch buffet but Rooftop food was our fav! Only downside was they only had 3 restaurants to choose from for dinner. More options would’ve been nice but not a deal breaker. Staff were friendly. The spa was amazing!
Stayed 7 nights in Nov 2025

10/10 Excellent

Christin

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room. Great location!! Roof top was awesome. Friendly staff and good breakfast buffet. Definitely would stay again.
Stayed 1 night in Nov 2025

8/10 Good

Brittney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay!!
Stayed 3 nights in Oct 2025

8/10 Good

Brandon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good enjoyed myself
Stayed 5 nights in Oct 2025

6/10 Okay

Harold

Traveled with partner
Liked: Amenities
Rooms were clean , staff very friendly, good location and close to the beach
Stayed 6 nights in Oct 2025

10/10 Excellent

Selena

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean resort, all staff was amazing, I can’t wait to go back!!
Stayed 4 nights in Oct 2025

10/10 Excellent

Rita

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very good experience. Clean room, nice staff and delicious food.
Stayed 6 nights in Oct 2025

10/10 Excellent

Oluwadara

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Me and my girlfriend had a wonderful time all the workers made our stay very enjoyable and the place was very neat and clean
Stayed 5 nights in Oct 2025

10/10 Excellent

Piawoh

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing staff!!
Stayed 5 nights in Oct 2025

8/10 Good

Kevin

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Rooms were clean but both showers were out of shampoo and soap. Staff could have been friendlier, many times walking into the lobby we weren’t welcomed because the entire staff was on their phones, not helping people, standing and on their phones. We stay in Mexico at least once or twice a year and it’s usually odd to walk by any staff and not be created. Food at rooftop was better than the food in the restaurants. When checking out, no one offered to help with luggage and that has never happened any where we’ve been. Think that all goes back to the lack of friendliness.
Stayed 4 nights in Oct 2025

8/10 Good

Kaylee

The room was great! Just wish the bar and poll was open later than 10:00 or 11:00
Stayed 3 nights in Oct 2025

10/10 Excellent

Suzannah

Stayed 2 nights in Oct 2025