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Ocean Maya Royale - Adults Only - All Inclusive

5.0 star property

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Photo gallery for Ocean Maya Royale - Adults Only - All Inclusive

Sundeck
View from property
Indoor wedding
Poolside bar
Lobby sitting area

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
$452
$371 nightly
$452 total
Total with taxes and fees
Mar 12 - Mar 13

Explore the area

View in a map
Carretera Federal Chetumal, km. 299, Playa del Carmen, QROO, 77710
  • Place, El Camaleón Mayakoba Golf Course
    ‪6 min drive‬
  • Place, Gran Coyote Golf
    ‪8 min drive‬
  • Place, Tres Rios Ecopark
    ‪9 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪38 min drive‬

Room options

View all photos for Privilege Junior Suite Adults Only

Privilege Junior Suite Adults Only | Garden view

Privilege Junior Suite Adults Only

8.8 out of 10
Excellent
(10 reviews)
  • Garden view
  • 409 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Privilege Romance Suite

Privilege Romance Suite | Minibar, in-room safe, desk, blackout drapes

Privilege Romance Suite

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Privilege Honeymoon Junior Suite

Privilege Honeymoon Junior Suite | Minibar, in-room safe, desk, blackout drapes

Privilege Honeymoon Junior Suite

8.6 out of 10
Excellent
(4 reviews)
  • Garden view
  • 409 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Privilege Honeymoon Maya Deluxe

Privilege Honeymoon Maya Deluxe | View from room

Privilege Honeymoon Maya Deluxe

9.0 out of 10
Wonderful
(8 reviews)
  • Garden view
  • 409 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Maya Superior Deluxe

Minibar, in-room safe, desk, blackout drapes

Maya Superior Deluxe

9.2 out of 10
Wonderful
(128 reviews)
  • Garden view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed OR 2 Double Beds

View all photos for Maya Superior Deluxe Sea View

Maya Superior Deluxe Sea View | Minibar, in-room safe, desk, blackout drapes

Maya Superior Deluxe Sea View

8.4 out of 10
Very good
(7 reviews)
  • Ocean view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed OR 2 Double Beds

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About the neighborhood

Playa del Carmen

With a stay at Ocean Maya Royale - Adults Only - All Inclusive in Playa del Carmen (Riviera Maya), you'll be within a 10-minute drive of El Camaleón Mayakoba Golf Course and Tres Rios Ecopark. .This all-inclusive property is 5.3 mi (8.5 km) from Maroma Beach and 7.9 mi (12.8 km) from Playa del Carmen Main Beach.

What's nearby

  • El Camaleón Mayakoba Golf Course - 6 min drive - 1.8 miles
  • Gran Coyote Golf - 8 min drive - 4.0 miles
  • Tres Rios Ecopark - 9 min drive - 2.2 miles
  • 28 de Julio Square - 11 min drive - 5.5 miles
  • Playa Xcalacoco - 12 min drive - 4.8 miles

Getting around

  • Cancun Intl. Airport (CUN) - 43 min drive

Restaurants

  • ‪Black & White - ‬7 min drive
  • ‪Festival - ‬7 min drive
  • ‪El Charro - ‬2 min walk
  • ‪Jaal-Ha - ‬8 min drive
  • ‪Beach Bar - ‬8 min drive

About this property

Ocean Maya Royale - Adults Only - All Inclusive

Ocean Maya Royale - Adults Only - All Inclusive offers 320 air-conditioned accommodations with minibars and safes. Rooms open to furnished balconies. 32-inch LCD televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with an outdoor tennis court and a sauna. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Despacio Spa Centre has 4 treatment rooms. Massages are available on the beach and in the spa; other services include sports massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
Make yourself at home in one of the 320 air-conditioned rooms featuring minibars and LCD televisions. Rooms have private furnished balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor pools, an outdoor tennis court, and a sauna. Additional amenities at this property include complimentary wireless internet access, concierge services, and an arcade/game room.
Enjoy international cuisine at La Hacienda, one of the property's 5 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at one of the 4 bars/lounges.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in Playa del Carmen? This property has 2013 square feet (187 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.
La Hacienda - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
El Charro - This poolside restaurant specializes in Mexican cuisine and serves lunch and dinner. Open daily.
La Dolce Vita - Overlooking the ocean, this restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Yookoso - This restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open daily.
Blue Moon - This restaurant specializes in Fusion cuisine and serves dinner only. Open daily.
Room service (during limited hours) is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
Room service during certain hours
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Dancing

Entertainment

Onsite entertainment and activities
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • 4 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Blue Moon
  • El Charro
  • La Dolce Vita
  • La Hacienda
  • Yookoso

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor tennis court
  • Sauna
  • Shopping
  • Volleyball

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,013 square feet of conference space
  • Meeting room

Outdoors

  • Garden
  • On the beach
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sports massages
  • Swedish massages

Accessibility

  • Elevator

More

  • 2 floors
  • 32 buildings
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Comprehensive food waste policy
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Mosquito nets
  • No plastic coffee stirrers
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • LED lighting
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Children 18 years old and younger are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

All Inclusive Ocean Maya Royale
Maya Ocean
Maya Ocean Royale
Ocean Maya
Ocean Maya Royale
Ocean Maya Royale All Inclusive Adults All-inclusive property
Ocean Maya Royale All Inclusive Playa del Carmen
Ocean Maya Royale Playa del Carmen
Ocean Royale
Ocean Royale Maya
Ocean Maya Hotel
Ocean Maya Playa Del Carmen
Ocean Maya Royale Hotel Playa Del Carmen
Ocean Maya Royale Riviera Maya/Playa Del Carmen, Mexico
Ocean Maya Royale All Inclusive Adults Playa del Carmen
Ocean Maya Royale Inclusive A

Ocean Maya Royale - Adults Only - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1720 out of 2788 reviews
Rating 8 - Good. 630 out of 2788 reviews
Rating 6 - Okay. 259 out of 2788 reviews
Rating 4 - Poor. 88 out of 2788 reviews
Rating 2 - Terrible. 91 out of 2788 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Donald S

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is good. You are pretty much ignored unless you buy into privileged.
Stayed 21 nights in Nov 2025

10/10 Excellent

Madeleine

Stayed 7 nights in Nov 2025

10/10 Excellent

Melody Ann

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The food was very good. The staff was great.
Stayed 7 nights in Nov 2025

4/10 Poor

Tammy

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
First 5 nights dealt w noisy girls Screaming, yelling and slamming doors. Also had to listen to our toilet run constantly and make a noise. Woke up one morning and we had no running water or working toilet.
Stayed 9 nights in Nov 2025

10/10 Excellent

Sylvia

Stayed 4 nights in Oct 2025

8/10 Good

Lori

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great balcony view, warm, kind staff. Food was hit and miss, but could always find something good. Mike's coffee shop was our favorite. Great service and a wonderful vacation at Ocean Maya Royale.
Stayed 7 nights in Nov 2025

10/10 Excellent

Hayden

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2025

10/10 Excellent

Claudel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Nov 2025

6/10 Okay

HILDA

Traveled with family
Liked: Cleanliness
The restaurant staff. Kendall was great with us! Andres, always willing to help. We are Mexicana and kind off felt out. Felt like we were not wanted.
Stayed 7 nights in Nov 2025

8/10 Good

Ashley

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Staff was very nice! For the price, the room was spacious and clean. The resort overall was very clean and had very pretty beach and pool areas. The restaurants were also pretty but the food was just okay and the service was slow. We wished that there was more to do at the resort. They had nightly things but none of them caught our interest.
Stayed 4 nights in Nov 2025

10/10 Excellent

Nichelle Solita

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We had a great stay at the hotel. The hotel was exceptionally clean and the rooms were very spacious. Their entertainment options were top-notch, with great live music and talented musicians, especially the guitarists. The food was delicious, and the customer service was attentive and friendly. We're definitely coming back.☺️
Stayed 5 nights in Nov 2025

10/10 Excellent

Robert Craig

Stayed 2 nights in Nov 2025

10/10 Excellent

Danielle

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entertainment staff are fantastic!! Overall, a very great experience
Stayed 7 nights in Nov 2025

10/10 Excellent

Alissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything felt very clean, staff was really nice, the water in our room didnt go very warm so showering wasnt as great, ended up getting a hairdryer a couple days in as one wasnt originally provided. Otherwise the stay was really nice, thank you
Stayed 7 nights in Nov 2025

6/10 Okay

Koby

Stayed 7 nights in Nov 2025

10/10 Excellent

Dana Michelle

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful!
Stayed 7 nights in Nov 2025

10/10 Excellent

Tanya

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Oct 2025

10/10 Excellent

Robert

Stayed 6 nights in Oct 2025

10/10 Excellent

Lindsey Samantha

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our room was always clean and cleaned every day. The staff were very nice. Our favorite bartender was Jorge! It was neat all of the activities they had available to do throughout the day and evenings. Food was great and drinks were too. The breakfast was our favorite at La Hacienda and the dinner at Blue Moon was exquisite. The beach was okay. Lots of seaweed.
Stayed 6 nights in Nov 2025

6/10 Okay

Joan

Traveled with family
Liked: Cleanliness
The room was clean and the staff were friendly. The resort needs some serious updates and maintenance for it to be a 4 or 5 star resort. Our check in process was terrible. Kevin was the Expedia rep and we arrived at around 9am and we knew that check in was at 3. At most places the resort will work to try to get your room ready as early as possible. There were only about 8 of us that arrived at that time. Kevin was very cold and uninterested in helping us naviagate the resort website. We stopped back at 2:40 to see if the room was ready and he coldly stated that check in was at 3. Other people arrived by bus at 2:55 and they were checked in and shown to their room. It was 3:30 by the time Kevin called us over to his desk and said our room was ready. When we booked we did not understand that if you booked as Privilege you would be treated far better. Booking reservations at the restaurants was difficult, the beach areas for us had no drink attendants. I very much felt like a second class citizen. On Monday we stopped by the desk and Roberto was working. He was very kind and understanding and advised that he could help us with dinner reservatons and that was lovely. He also arranged for us to have a taxi pick us up. Roberto saved the vacation. The room was clean but the shower design meant that water leaked out onto the floor. One day we did not get our room cleaned. We called and did have fresh towels delivered. The restaurants were all ok. Nothing great
Stayed 8 nights in Nov 2025

8/10 Good

Janice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Nov 2025

6/10 Okay

Monica, El Paso

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Los cuartos estan bien lo unico es que se estan muy separados de la playa y para una persona con poca movilidad es dificil. La comida es limitada en varidad. Los show terminan muy temprano apesar de que se supone que es un lugar para adultos y uno va a divertirse. Todos los empleados fueron muy atentos.
Stayed 3 nights in Sep 2025

10/10 Excellent

Livia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As always, great stay.
Stayed 15 nights in Oct 2025

10/10 Excellent

Ericka

Stayed 6 nights in Nov 2025

10/10 Excellent

Dustin

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My wife and I celebrated our 10 year anniversary here and cant begin to thank the staff that made our stay incredible! Special thanks to Kendell, Benji, Susana, and Viridiana on the entertainment staff and to Jorge and Miguel on the bartending staff. You guys made such an effort to connect with us as guests and we had so much fun celebrating with you all!
Stayed 6 nights in Nov 2025