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Moon Palace The Grand Cancun - All-inclusive

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Moon Palace The Grand Cancun - All-inclusive

9 outdoor pools, pool umbrellas, sun loungers
Aerial view
12 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Children's play area - indoor
Grand Presidential Suite | Premium bedding, free minibar, in-room safe, desk

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • On private beach
    On private beach
  • All inclusive
    All inclusive
  • Pool
    Pool
  • Breakfast included
    Breakfast included
  • Spa
    Spa

Explore the area

Map
Carretera Cancun-Chetumal Km. 36.5, Riviera Maya, Cancun, QROO, 77500
  • Moon Palace Golf Club
    3 min drive
  • Xoximilco
    6 min drive
  • El Tinto Golf Course
    6 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    15 min drive

Room options

View all photos for Grand Swim Up Suite Garden View

Grand Swim Up Suite Garden View | Premium bedding, free minibar, in-room safe, desk

Grand Swim Up Suite Garden View

  • 850 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Grand Deluxe Garden View

Grand Deluxe Garden View | Premium bedding, free minibar, in-room safe, desk

Grand Deluxe Garden View

  • 828 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Grand Family Suite Garden View

Grand Family Suite Garden View | Premium bedding, free minibar, in-room safe, desk

Grand Family Suite Garden View

  • 1658 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Grand Presidential Suite

Grand Presidential Suite | Premium bedding, free minibar, in-room safe, desk

Grand Presidential Suite

  • 2497 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Grand Honeymoon Suite - King Size Bed

Grand Honeymoon Suite - King Size Bed | Premium bedding, free minibar, in-room safe, desk

Grand Honeymoon Suite - King Size Bed

  • 829 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Governor Suite - King Size Bed

Grand Governor Suite - King Size Bed | Premium bedding, free minibar, in-room safe, desk

Grand Governor Suite - King Size Bed

  • 1625 sq ft
  • Sleeps 4
  • 1 King Bed

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Aerial view

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$615 total
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Dec 8 - Dec 9
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About the neighborhood

Cancun

With a stay at Moon Palace The Grand Cancun - All-inclusive in Cancun, you'll be within a 5-minute drive of Moon Palace Golf Club and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. .This all-inclusive property is 11.8 mi (19.1 km) from Delfines Beach and 15.5 mi (24.9 km) from La Isla Shopping Mall.

What's nearby

  • Moon Palace Golf Club - 3 min drive - 1.3 miles
  • Xoximilco - 6 min drive - 3.1 miles
  • El Tinto Golf Course - 6 min drive - 3.4 miles
  • Ventura Park Cancun - 12 min drive - 7.5 miles
  • Riviera Cancun Golf Resort - 18 min drive - 8.7 miles

Getting around

  • Cancun Intl. Airport (CUN) - 15 min drive

Restaurants

  • ‪Lobby Bar - ‬18 min walk
  • Grand Lobby Bar
  • ‪Grand Central Buffet - ‬8 min walk
  • ‪Momo teppanyaki Resturant - ‬4 min drive
  • ‪The Grill - ‬11 min walk

About this property

Moon Palace The Grand Cancun - All-inclusive

Luxury property on the beach, with 9 outdoor swimming pools
Moon Palace The Grand Cancun - All-inclusive offers 1304 air-conditioned accommodations with indoor private spa tubs and MP3 docking stations. Rooms open to furnished balconies. Beds feature premium bedding. A pillow menu is available. 42-inch Smart televisions come with premium cable channels. Guests can make use of the in-room espresso makers and free minibar items. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; local, long-distance, and international calls are all complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

Guests can play rounds at the 27-hole golf course and enjoy the facilities at the waterpark with a lazy river and waterslides. 9 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, outdoor tennis courts, a steam room, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
Make yourself at home in one of the 1304 air-conditioned rooms featuring indoor private spa tubs and Smart televisions. Rooms have private furnished balconies. Cable programming and MP3 docking stations are provided for your entertainment, while complimentary wireless internet access keeps you connected. Conveniences include laptop-compatible safes and desks, as well as phones with free international calls.
Pamper yourself with onsite massages, body treatments, and facials. You can get some exercise with a round of golf or enjoy a lazy day at the private beach. This Art Deco property also features complimentary wireless internet access, concierge services, and an arcade/game room.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite at Caribeño, one of the property's 12 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the beach bar or one of 9 bars/lounges, or 5 swim-up bars. A complimentary full breakfast is included.

Featured amenities include a computer station, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Cancun? This property has 32630 square feet (3031 square meters) of space consisting of conference space and 10 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Guests are offered a complimentary full breakfast.
Caribeño - Overlooking the pool, this family restaurant serves breakfast and dinner.
Casa Mia - This family restaurant specializes in Mexican cuisine and serves lunch and dinner. Open daily.
Cusco - Overlooking the ocean and pool, this family restaurant serves dinner only. Reservations are required. Open select days.
Habibi- Lebanese Cuisine - This family restaurant serves lunch and dinner. Open select days.
Jade - This diner specializes in Asian cuisine and serves dinner only. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free full breakfast
  • 12 restaurants
  • 5 swim-up bars
  • 9 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Caribeño
  • Casa Mia
  • Cusco
  • Habibi- Lebanese Cuisine
  • Jade

Things to do

  • 27-hole golf course
  • 4 outdoor tennis courts
  • 9 outdoor pools
  • Air hockey
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Bowling alley
  • Children's pool
  • Ecotours
  • Evening entertainment
  • Fitness classes
  • Free beach club
  • Free children's club
  • Free water park
  • Gym
  • Hiking/biking trails
  • Lazy river
  • Mini golf
  • Nightclub
  • Pilates classes
  • Playground
  • Shopping
  • Steam room
  • Waterslide
  • Yoga classes

Family friendly

  • 9 outdoor pools
  • Arcade/game room
  • Baby toys
  • Bowling alley
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Lazy river
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Trampoline
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 10 meeting rooms
  • 32,630 square feet of conference space
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • Marina
  • On a private beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • 3 floors
  • 9 buildings
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Built in 2017
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch smart TV with premium cable channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 26 per person (roundtrip)
  • Airport shuttle fee per child: USD 26 (roundtrip), (up to 17 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a security system and window guards

We should mention

Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Moon Palace Grand All Inclusive Cancun
Grand Moon Palace All Inclusive All-inclusive property Cancun
Grand Moon Palace All Inclusive Hotel Cancun
Grand Moon Palace All Inclusive Hotel
Grand Moon Palace All Inclusive Cancun
Grand Moon Palace All Inclusive
Hotel The Grand at Moon Palace - All Inclusive
The Grand at Moon Palace - All Inclusive Cancun
Moon Palace Grand All Inclusive
Hotel The Grand at Moon Palace - All Inclusive Cancun
Cancun The Grand at Moon Palace - All Inclusive Hotel
The Grand at Moon Palace – All Inclusive
The Grand at Moon Palace All Inclusive
Grand Moon Inclusive Cancun

Moon Palace The Grand Cancun - All-inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 776 out of 1313 reviews" "
Rating 8 - Good. 244 out of 1313 reviews" "
Rating 6 - Okay. 123 out of 1313 reviews" "
Rating 4 - Poor. 74 out of 1313 reviews" "
Rating 2 - Terrible. 96 out of 1313 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ahmad

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent experience, service is top notch and very very friendly staff.
Stayed 6 nights in Aug 2024

10/10 Excellent

RACHID

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Takuya

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for family’s
Stayed 4 nights in Aug 2024

8/10 Good

ji yon

Traveled with family
Liked: Cleanliness
Disliked: Amenities
Pool good room good, but when i use there wifi, i cannot search any travel site even the expedia site.
Stayed 4 nights in Aug 2024

6/10 Okay

Anisa, Lubbock

Liked: Staff & service
Stayed 4 nights in Aug 2024

6/10 Okay

Atilla

Traveled with family
Liked: Cleanliness, staff & service, amenities
The staff was amazing. Everyone was very helpful and nice. The rooms were spacious. Concerns: “Waterpark” The chlorine in the waterpark was insufficient. The water in the wave pool and lazy river was murky. The ride height restrictions for the slides were too strict. Having kids, this was not ideal. “Restaurants” Both arcades had multiple games that were out of order or broken. The arcade themselves were very small. There seemed to always be lines to play any game. “Food” All restaurants overall were clean. Except the cloth seats almost always had bits of food on them. The Gand buffet did not have the food variety that one would expect. Little to no seafood. The nicer restaurants like the seafood restaurant and the Japanese did not have the multiple items available to order. “Room service” The room service food like the pizza were very disappointing. We tried room service once and that was that. “Golf carts and in resort transportation” The drivers were very helpful and pleasant. During busier times around lunch time we found it difficult to find transportation to our rooms. Many times we had to take the golf cart to the lobby then wait for another to get back. Overall, this was a great property with many pools and a variety of entertainment. I would rate this resort 3.8 stars out of 5.
Stayed 6 nights in Aug 2024

10/10 Excellent

Lisi

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2024

8/10 Good

Lillian

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time with my kids.
Stayed 3 nights in Aug 2024

4/10 Poor

Bich

Traveled with family
Liked: Amenities
Disliked: Staff & service
There’s always a wait at the restaurants no matter if you have reservations or at the buffet. What’s worst is the restaurants has a lots of empty tables most of the time so there’s no reason to wait. It takes a long time before wait staff come and ask what you want for drinks and almost no service at all at every pool except the 18 pool.
Stayed 6 nights in Aug 2024

6/10 Okay

jeelan

Traveled with family and small children
The resort itself is very nice. But the pools were so dirty to the point were i was disgusted to swim in them. I wish if they assign someone to take care of the pools cleaning
Stayed 6 nights in Jul 2024

10/10 Excellent

Dor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing to improve the cars inside that pick you up from place to place, waitkng time is too long
Stayed 5 nights in Aug 2024

10/10 Excellent

Elham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2024

4/10 Poor

Andrea

Disliked: Cleanliness, staff & service, property conditions & facilities
Long line for breakfast Peolpe front desk lied about breakfast
Stayed 4 nights in Aug 2024

4/10 Poor

Javier

Would not recommend
Stayed 7 nights in Jun 2024

8/10 Good

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property, tons of activities for all ages of children and adults. Very nice people who work there. I was disappointed that when I called 3 times to ask about memberships with them no one ever called me back.
Stayed 4 nights in Aug 2024

10/10 Excellent

KATHLYN HANG

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
NA
Stayed 6 nights in Aug 2024

10/10 Excellent

Luis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Grat, come back again son...
Stayed 4 nights in Aug 2024

6/10 Okay

Tanner

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Between Expedia and the reservation desk, a miscommunication happened and cost me a lot of money once I was at the resort..
Stayed 5 nights in Jul 2024

8/10 Good

Namheon

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, friendly service
Stayed 4 nights in Jul 2024

10/10 Excellent

Hector

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Resort Experience Ever!
Stayed 4 nights in Jul 2024

6/10 Okay

Muhammad Sultan Ali

Not worth it
Stayed 4 nights in Aug 2024

10/10 Excellent

Rodney

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the property is outstanding. The only thing that I would say do not order room service because it will take 2 hours to get anything. Even thing like cereal.
Stayed 4 nights in Aug 2024

10/10 Excellent

Reinny

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Romys

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food and service
Stayed 5 nights in Aug 2024

10/10 Excellent

Jacquelin

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the grand moon palace was very good but thanks to our concierge Cecilia from Expedia it was even better, she made everything easier for us and she was always there to help us no matter the time of day... Thank you very much Cecilia for your attention❤️
Stayed 7 nights in Aug 2024