See all properties

Marival Emotions Resort & Suites Riviera Nayarit by Mercure

4.0 star property

Choose dates to view prices

Photo gallery for Marival Emotions Resort & Suites Riviera Nayarit by Mercure

4 outdoor pools, sun loungers
Lobby sitting area
Aerial view
Hallway
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Hot Tub
  • All inclusive
  • Bar
  • Pool
  • Spa
  • Room service

Explore the area

Map
Blvd. Paseo Cocoteros, S/N, Nuevo Vallarta, Nayarit, 63732
  • Nuevo Vallarta Beach
    ‪8 min walk‬
  • Nuevo Vallarta Rivera Farmer's Market
    ‪3 min drive‬
  • Paradise Plaza Shopping Center
    ‪3 min drive‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪18 min drive‬

Room options

View all photos for Suite, 2 Bedrooms, 2 Bathrooms (Ocean Front)

Free minibar, in-room safe, iron/ironing board, free cribs/infant beds

Suite, 2 Bedrooms, 2 Bathrooms (Ocean Front)

  • Ocean view
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 2 Bedrooms, Balcony

Free minibar, in-room safe, iron/ironing board, free cribs/infant beds

Suite, 2 Bedrooms, Balcony

  • Sleeps 6
  • 2 Double Beds

View all photos for Grand Room, 1 King Bed, Balcony

Free minibar, in-room safe, iron/ironing board, free cribs/infant beds

Grand Room, 1 King Bed, Balcony

  • Sleeps 4
  • 1 King Bed

View all photos for Grand Room, 2 Double Beds, Balcony

Free minibar, in-room safe, iron/ironing board, free cribs/infant beds

Grand Room, 2 Double Beds, Balcony

  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 2 Double Beds, Balcony

Free minibar, in-room safe, iron/ironing board, free cribs/infant beds

Club Room, 2 Double Beds, Balcony

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 2 Double Beds, Balcony (1 Bedroom. Balcony or Terrace)

Free minibar, in-room safe, iron/ironing board, free cribs/infant beds

Suite, 2 Double Beds, Balcony (1 Bedroom. Balcony or Terrace)

  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, Balcony

Free minibar, in-room safe, iron/ironing board, free cribs/infant beds

Club Room, 1 King Bed, Balcony

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, 2 Bathrooms (Ocean front. Balcony or Terrace)

Free minibar, in-room safe, iron/ironing board, free cribs/infant beds

Suite, 1 Bedroom, 2 Bathrooms (Ocean front. Balcony or Terrace)

  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Balcony (1 Bedroom. Balcony or Terrace)

Free minibar, in-room safe, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed, Balcony (1 Bedroom. Balcony or Terrace)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Balcony (Ocean front. Balcony or Terrace)

Free minibar, in-room safe, iron/ironing board, free cribs/infant beds

Suite, 2 Bedrooms, Balcony (Ocean front. Balcony or Terrace)

  • Ocean view
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, 2 Bathrooms (Ocean front. Balcony)

Free minibar, in-room safe, iron/ironing board, free cribs/infant beds

Suite, 1 Bedroom, 2 Bathrooms (Ocean front. Balcony)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 3 Bedrooms, Balcony (Ocean Front)

Free minibar, in-room safe, iron/ironing board, free cribs/infant beds

Suite, 3 Bedrooms, Balcony (Ocean Front)

  • Ocean view
  • Sleeps 8
  • 3 Queen Beds

Similar properties

Aerial view

Wyndham Alltra Vallarta, All-Inclusive Resort

  • Pool
  • Hot Tub
  • All inclusive
  • Spa
3.7 out of 5, Good, (877)
The price is $338
per night
$338 total
includes taxes & fees
Mar 2 - Mar 3
Wyndham Alltra Vallarta, All-Inclusive Resort

About the neighborhood

Nuevo Vallarta

With a stay at Marival Emotions Resort & Suites Riviera Nayarit by Mercure in Nuevo Vallarta, you'll be on the beach, a 4-minute walk from Bay of Banderas and 8 minutes by foot from Nuevo Vallarta Beach. .This beach property is 9.4 mi (15.1 km) from Cruise Ship Terminal and 12.3 mi (19.7 km) from Malecon.

What's nearby

  • Nuevo Vallarta Beach - 8 min walk
  • Vallarta Adventures - 4 min drive
  • El Tigre Golf Club - 4 min drive
  • Nayar Vidanta Golf - 5 min drive
  • Mayan Palace Nuevo Vallarta Golf Course - 5 min drive

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 18 min drive

Restaurants

  • ‪Mozza Mare - ‬16 min walk
  • ‪Grand Velas Riviera Nayarit - ‬6 min walk
  • ‪Al Fresco Grill - ‬11 min walk
  • ‪Casa Bella - ‬2 min walk
  • ‪La Dolce Vita Nuevo Vallarta - ‬12 min walk

About this property

Marival Emotions Resort & Suites Riviera Nayarit by Mercure

Family fun on the beach, with 4 outdoor pools, near Nuevo Vallarta Beach
Marival Emotions Resort & Suites Riviera Nayarit by Mercure offers 495 air-conditioned accommodations with free minibar items and safes. 32-inch LED televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a hot tub, a steam room, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has massage/treatment rooms. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is open daily.
Make yourself at home in one of the 495 air-conditioned rooms featuring free minibar items and LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and hair dryers. Conveniences include phones, as well as safes and ceiling fans.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor swimming pools, a nightclub, and a waterslide. Additional amenities at this property include complimentary wireless internet access, concierge services, and an arcade/game room.
All-inclusive rates are available at this property. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite at Casa Bella, one of the property's 5 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 3 bars/lounges.

Featured amenities include a business center, dry cleaning/laundry services, and luggage storage. Event facilities at this property consist of a conference center and 2 meeting rooms. Free valet parking is available onsite.
Casa Bella - This buffet restaurant serves breakfast, lunch, and dinner.
La Pergola - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Reservations are required. Open daily.
Amalfi - This theme restaurant specializes in Italian cuisine. Reservations are required. Open daily.
La Paloma - This theme restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
La Bamba - This steakhouse specializes in American cuisine and serves brunch only. Open daily.
Room service (during limited hours) is available.

All inclusive details

All-inclusive room rates at Marival Emotions Resort & Suites Riviera Nayarit by Mercure are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All à la carte meals, snacks, and select beverages included

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Sailing
Snorkeling
Surfing/body boarding
Windsurfing

Land activities

Bicycling
Fitness facilities
Miniature golf
Soccer
Tennis
Volleyball
Transportation to golf course

Lessons/classes/games

Pilates
Yoga

Entertainment

Onsite entertainment and activities

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 3 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Amalfi
  • Casa Bella
  • La Bamba
  • La Paloma
  • La Pergola

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach club
  • Bicycle rentals
  • Books
  • Children's pool
  • Evening entertainment
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Kayaking
  • Mini golf
  • Nightclub
  • Parasailing
  • Playground
  • Sailing
  • Spa tub
  • Steam room
  • Surfing/bodyboarding
  • Tennis
  • Tennis lessons
  • Volleyball
  • Waterslide
  • Windsurfing

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Free children's club
  • Free crib
  • Free rollaway/extra bed
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • ATM
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • Business center
  • Conference center

Outdoors

  • Beach towels
  • Garden
  • On the beach
  • On the boardwalk/promenade
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Spa treatment rooms
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Note from host: Non Smoking in Room
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • Free stocked minibar
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Eco-friendly toiletries
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

There is no front desk at this property
Guests can access their accommodation through a private entrance

Access methods

Private entrance

Pets

Pets not allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Marival
Marival All Inclusive
Marival Nuevo Vallarta
Marival Nuevo Vallarta All Inclusive
Marival Resort
Marival Resort Nuevo Vallarta
Marival Resort Nuevo Vallarta All Inclusive
Marival Resort Vallarta Inclusive
Marival Vallarta Inclusive
Nuevo Vallarta Marival
Marival Resort All Inclusive
Marival Hotel Nuevo Vallarta
Marival Resort And Suites
Marival Emotion Resort All Inclusive Nuevo Vallarta
Marival Emotion Resort All Inclusive
Marival Emotion All Inclusive Nuevo Vallarta
Marival Emotion All Inclusive
Marival Emotions All Inclusive Nuevo Vallarta
Marival Emotions Resort All Inclusive Nuevo Vallarta
Hotel Marival Emotion Resort & Suites All Inclusive
Marival Emotion Resort & Suites All Inclusive Nuevo Vallarta
Marival Resort Suites Nuevo Vallarta All Inclusive
Marival Emotions Resort All Inclusive
Marival Emotions All Inclusive
Hotel Marival Emotions Resort & Suites All Inclusive
Marival Emotions Resort & Suites All Inclusive Nuevo Vallarta
Marival Emotion Resort Suites All Inclusive
Marival Resort Suites Nuevo Vallarta All Inclusive
Marival Emotions All Inclusive
Marival Emotions Resort Suites All Inclusive
Marival Emotions Resort All Inclusive Future Mercure

Marival Emotions Resort & Suites Riviera Nayarit by Mercure Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 458 out of 1125 reviews
Rating 8 - Good. 329 out of 1125 reviews
Rating 6 - Okay. 175 out of 1125 reviews
Rating 4 - Poor. 90 out of 1125 reviews
Rating 2 - Terrible. 73 out of 1125 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Brett

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time! Amazing place for the price.
Stayed 3 nights in Nov 2024

8/10 Good

Allan

Traveled with family
Liked: Cleanliness, staff & service, amenities
Was not told by the hotel or Expedia that two out of the 7 restaurants were closed for renovation and a further two restaurants were only open to members (time share holders). So this limited us to the Buffett restaurant (lovely food) and the remaining two restaurants we had to queue from 7am in order to make a reservation. The 3 we were able to use in total were fantastic. Renovation work on the property did come with some noise up until 9pm and on 1 day due to cutting concrete it came with a lot of dust.
Stayed 7 nights in Nov 2024

8/10 Good

Lakshmi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything in this resort was wonderful. Selection of food and restaurants was a bonus. Toiletries were lacking. The lack of shampoo/conditioner or soap was a bit disappointing. Overall it is a 4**** and was disappointed. Great place for families with children. Lots of activities for children.
Stayed 4 nights in Nov 2024

2/10 Terrible

Sasa

Disliked: Cleanliness, staff & service
Will never ever stay here again. Worst vacation ever
Stayed 7 nights in Nov 2024

10/10 Excellent

Jessica

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time at this hotel. We got a suite this time and it was incredible! The room was perfect for our family. The hotel itself was beautiful as always. There are some renovations happening so our restaurants were a little limited but I'm sure things will be great when the renovations are complete. The entire staff are super friendly and helpful. The gym was amazing, it had everything you could want. We did our laundry here before leaving & the machines worked very well. Will definitely return for another visit!
Stayed 6 nights in Oct 2024

10/10 Excellent

Jayme

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Marival emotions was a perfect get away for our family! Very family friendly resort with a lot of options. Activities and options for most. Food was average, but great for what I’d expect when they’re feeding hundreds of people at once. Staff are very friendly. Resort is beautiful. Ocean front room is definitely worth it, except when you see a wedding being set up as it goes very loudly to 11pm, but we appreciated the sharp 11pm quiet. Kids pool area was amazing and the quieter pool options were great too. Kids buffet is a very nice touch (dinner only) and kids activities/shows (although 8:30pm was very late for us). Special restaurants had great food, service and options. Beach club was worth every extra penny to have amazing service, views and a different food options. Negatives were there was mega construction going on at the time with almost constant work often starting early and going late into the night (jack hammering and very loud working). With construction there was only one special restaurant operating and rotating types nightly.there also seemed to be a lot of day passes at the pool which made for weird experiences as these people often were careless about the rules or overall well-being of others/ the resort as they were just in and out. Overall, would stay here again and recommend to families.
Stayed 7 nights in Oct 2024

2/10 Terrible

Arturo

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is under renovations. Its loud and only one restaurant is open. Staff is full of excuses
Stayed 7 nights in Oct 2024

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kid friendly resort, lots of fun
Stayed 7 nights in Oct 2024

6/10 Okay

Nury

Stayed 6 nights in Oct 2024

10/10 Excellent

Rocio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place for me.
Stayed 3 nights in Oct 2024

10/10 Excellent

maria

Stayed 5 nights in Aug 2024

6/10 Okay

Alma Belem

Liked: Cleanliness, staff & service
Disliked: Amenities
The majority of the restaurants were closed. And the one next to the beach (snacks) that was open last year, this time was exclusively for members only. Or they were asking you to pay a pass of $3,000 pesos ($150 dollars) per person to use these exclusive facilities. Also, the kid’s pool was closed due to renovation and for this reason parents were bringing their kids to the jacuzzi, creating a chaos and security didn’t enforce the “only for adults” or over 18 years policy. So, we had a bad experience every time we wanted to relax on the jacuzzi. I was highly disappointed. And to make matters worse, the check out desk moved to another building without informing the guests causing long lines, and a lot of confusion. The worst vacation ever since I started visiting this hotel 5 years ago.
Stayed 3 nights in Sep 2024

10/10 Excellent

Ulises

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly, everything was great no complaints. There were a few little things like certain conditions of the buildings and room but it's literally right by the ocean. Things are going to have a little rust or erode. I saw a few times they had people cleaning up the stairs rails which was cool. The employees seems hard working and sort of understaffed which is unfortunate. Shout out to the bar tenders at the pizza area (I'm terrible with names) they were always nice. Their night is cool but sucks it's only on the weekends. Something that did suck is their introduction of the club is way too long. Totally personal preference and understandable, they do have a lot of American/ Caucasian folks but if they played more Mexican/Latin music that would have been cool. Didn't try any of the restaurants you had to reserve. Food overall was good. I usually found something that I liked. Breakfast was meh for me. Overall, I would come back here
Stayed 7 nights in Aug 2024

8/10 Good

Rymon

Good
Stayed 3 nights in Jul 2024

10/10 Excellent

Yazmin

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
We come to this resort almost every year. Its great for families with children. Kids pool was the highlight. Food is really good. Its clean and staff are very nice, not everyone speaks english. Only small things to be aware of. Lots of mosquitoes in the club lounge and no elevator for rooms located on the club area.
Stayed 7 nights in Aug 2024

4/10 Poor

Raul Gauna

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 6 nights in Jul 2024

10/10 Excellent

juan

Stayed 7 nights in Jul 2024

10/10 Excellent

francisco

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was in a beautiful and safe area!
Stayed 5 nights in Jul 2024

6/10 Okay

Jocelyne

Traveled with family and small children, Traveled with family
The front desk service is horrible they need more staff the lines are so long and take forever to check in and out. The rooms are very outdated. The food is good, could have more variety for breakfast.
Stayed 5 nights in Jul 2024

4/10 Poor

Edin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2024

8/10 Good

Emerson

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The employees are great especially in the restaurants. They were very attentive and friendly. The food was also really good. The only thing that we didn’t like was the check in/out process and the personnel. At the check in, they pressure you into a time share sales pitch, and then when we needed help with our rooms, they weren’t very kind at all. We booked two rooms, and the rooms they gave us were far from each other. When I asked for closer rooms, as we wanted to be closer to our kids, we were told there were none. After speaking with a couple of attendants, someone was able to make the changes. They had closer rooms all along, we just had to beg for them. All in all, the experience was great. The beach was somewhat limited because of a migration of poisonous stingrays :)! We still had fun watching them.
Stayed 5 nights in Jul 2024

10/10 Excellent

Irelan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food options and great amenities!
Stayed 4 nights in Jul 2024

2/10 Terrible

Cecibell

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stairs everywhere. Not toddler friendly. Super packed. Food was nasty. We planed a family/friends trip and when our family got there they didn’t have a room for them. They moved them to a different hotel. They booked a 2 bedroom suite and got moved to a different hotel that only offered them 2 separate room. They have 3 kids. The parents had to sleep separate. We didn’t get to hang out as much with our family because of the hole situation. Horrible!!
Stayed 5 nights in Jul 2024

6/10 Okay

Gabriel

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Experience at the hotel beginning till end
Our stay started by being greeted by a super great bellman Tino, however it all went down hill after that. We were given the wrong room after waiting 6 hours after check in. Once speaking to a front desk manager who could care less if you stayed or not we finally had to go to concierge manager and we’re finally placed in a room. We were planning on a big family trip and had several other rooms coming. Reservations to there specialty restaurants were ridiculous to get and reservation lady who did them was rude. The buffet was less than desirable. If you go to this hotel, expect to eat at the buffet every day because restaurant reservations is not going to happen unless you get up at 8am to make one with the lady that does them and even then you might not get lucky. Though there were several staff who did go above and beyond the front desk check in was not doing anything to make you feel welcomed or relaxed! The room was cleanish but definitely needed updated and the bed was not comfy The only people who made this vacation feel like vacation and cared about the guest were concierge Christina, Enrique, Octavio, Angelica and Israel and a dining staff Dashelle and all the staff in the Italian restaurant.
Stayed 5 nights in Jul 2024

4/10 Poor

julie

Traveled with family
We arrived at the hotel to find tons of people sitting on the curb. I then stood in line at the front desk for over an hour. Two to three people were all that seemed to be working the desk. When it was finally my turn, I was told we would not like the resort-too many kids and overbooked. We were offered the adult-only hotel-35 minutes away. We declined. We were told they were full. Of course, we had received no notification, and the trip was fully paid for. We were finally offered a similar room at the Hard Rock 5 minutes away. We accepted under the condition that they were prepared for us when we arrived and would receive the same room type. Moving hotels was the best thing we did. Although they did not give us the room type we were promised at the new hotel, and I ended up on a roll away bed, the atmosphere upon entering the Hard Rock made us much more comfortable. I would definitely steer clear of Marival due to this mess in the future.
Stayed 4 nights in Jul 2024