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Best Western Plus Hanes Mall Hotel

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Best Western Plus Hanes Mall Hotel

Exterior
Standard Room, 1 King Bed, Non Smoking, Jetted Tub | Premium bedding, desk, laptop workspace, soundproofing
Lobby
Outdoor pool
Standard Room, 1 King Bed, Non Smoking, Jetted Tub | Premium bedding, desk, laptop workspace, soundproofing

Reviews

7.8 out of 10

Good

Popular amenities

  • Pool
  • Gym
  • Laundry
  • Parking included
  • Housekeeping

Explore the area

Map
3330 Silas Creek Pkwy, Winston-Salem, NC, 27103
  • Hanes Mall
    3 min walk
  • Novant Health Medical Park Hospital
    11 min walk
  • Novant Health Forsyth Medical Center
    12 min walk
  • Winston-Salem, NC (INT-Smith Reynolds)
    12 min drive

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, desk, laptop workspace, soundproofing

Standard Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Premium bedding, desk, laptop workspace, soundproofing

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Premium bedding, desk, laptop workspace, soundproofing

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Premium bedding, desk, laptop workspace, soundproofing

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Premium bedding, desk, laptop workspace, soundproofing

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

  • Sleeps 2
  • 1 King Bed

About the neighborhood

Winston-Salem

With a stay at Best Western Plus Hanes Mall Hotel in Winston-Salem, you'll be a 1-minute drive from Hanes Mall and 10 minutes from Wake Forest University. .This hotel is 0.6 mi (1 km) from Novant Health Medical Park Hospital and 0.7 mi (1.1 km) from Novant Health Forsyth Medical Center.

What's nearby

  • Hanes Mall - 3 min walk
  • Novant Health Forsyth Medical Center - 12 min walk
  • Wake Forest University Baptist Medical Center - 4 min drive
  • Benton Convention Center - 6 min drive
  • Wake Forest University - 10 min drive

Getting around

  • High Point Station - 25 min drive
  • Piedmont Triad Intl. Airport (GSO) - 31 min drive

Restaurants

  • ‪McDonald's - ‬6 min walk
  • ‪Chipotle Mexican Grill - ‬9 min walk
  • ‪Texas Roadhouse - ‬9 min walk
  • ‪Golden Corral - ‬11 min walk
  • ‪Dave & Buster's - ‬5 min walk

About this property

Best Western Plus Hanes Mall Hotel

Hotel with free breakfast, a short walk to Hanes Mall
Best Western Plus Hanes Mall Hotel offers 130 air-conditioned accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas. Beds feature premium bedding. LED televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Make yourself at home in one of the 130 air-conditioned rooms featuring refrigerators and LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and separate sitting areas, and housekeeping is provided daily.
Don't miss out on recreational opportunities including an outdoor pool and a fitness center. This hotel also features complimentary wireless internet access, a banquet hall, and a vending machine.
Grab a bite from the grocery/convenience store serving guests of Best Western Plus Hanes Mall Hotel. A complimentary full breakfast is included.
Featured amenities include a 24-hour business center, a 24-hour front desk, and multilingual staff. Event facilities at this hotel consist of conference space and meeting rooms. Free self parking is available onsite.
Guests are offered a complimentary full breakfast.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free full breakfast

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center
  • Computer station
  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible van parking

More

  • 5 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LED TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western Hanes Mall
Best Western Mall
Best Western Plus Hanes Mall
Best Western Plus Hanes Mall Winston-Salem
Best Western Plus Hanes Mall Hotel Hotel
Best Western Plus Hanes Mall Hotel Winston-Salem
Hanes Hotel
Hanes Mall Hotel
Best Western Plus Hanes Mall Hotel Hotel Winston-Salem

Best Western Plus Hanes Mall Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 392 out of 1001 reviews" "
Rating 8 - Good. 291 out of 1001 reviews" "
Rating 6 - Okay. 146 out of 1001 reviews" "
Rating 4 - Poor. 86 out of 1001 reviews" "
Rating 2 - Terrible. 86 out of 1001 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Valerie

Traveled with group
Liked: Cleanliness, staff & service
This is an older property but it is near a mall that has seen better days. It has a free breakfast buffet. The entrees were the same every day. The last day we were there the faucet in the bathroom tub got stuck or something. We couldn't turn the water off. We alerted management and apparently we were not the only room.
Stayed 3 nights in Jul 2024

2/10 Terrible

Cathy

Traveled with pets, Traveled with family
I failed to see their No Pets policy. We had stayed at the Best Western Plus in Beckley on 9-12-24 with my 2 small dogs and made the mistake of thinking that they too accepted pets like Beckley and the other BW in Winston Salem. I was wrong and lost the cost of the room. I will not make that mistake again and will not ever stay at Best Western Plus.
Stayed 1 night in Sep 2024

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was one of the best i ever had at a hotel
Stayed 1 night in Sep 2024

6/10 Okay

Liza

Quite hotel
Stayed 2 nights in Sep 2024

10/10 Excellent

Felix

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

4/10 Poor

Charles, Oxford

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities
The first room we were given had the hot water running out of the bathtub faucet. We told front desk about this. He told us there was about 20 or so rooms that had a leak like this and that it could not be fixed until they were able to cut the water off. Next morning, we did not have any hot water. The bathroom also appeared to not be clean. However, the next day, we were given a better room. All of the rooms appeared to be really small.
Stayed 2 nights in Sep 2024

6/10 Okay

Craig, barrington

Traveled with group, Traveled with family
Disliked: Property conditions & facilities
This place is average at best. Chipped paint, small bathrooms, closet, ripped lamp shade, lack of security, etc. They gave us a room with wet carpeting from a leak (audible squish sound from amount of water). New room had very small bathroom, trash on floor next to bed. Bathroom appeared to be clean. Towels are very thin and abrasive. (Think old school gym towels). No security for exit doors - All unlocked at all times. Good location to stores, restaurants and access to Wake Forest. Very little competition for hotels, so no incentive to make it better. Pool was drained, no hot tub. Will likely stay here again, as other option in area are terrible.
Stayed 2 nights in Sep 2024

8/10 Good

Clarence

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 1 night in Sep 2024

4/10 Poor

Tammy

Liked: Staff & service
Disliked: Property conditions & facilities
The toilet didn’t work and we had to use the lobby bathroom. The shower had a fast leak after use and wouldn’t shut off.
Stayed 1 night in Sep 2024

8/10 Good

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay
The hotel is very nice the rooms are clean and employees are very nice. The parking lot was a bit sketchy. There seemed to be homeless people occupying the parking lot at night. The swimming pool entrance which enters the side of the hotel on the 2nd floor was never locked. Main hallways once you exited your rooms had a prominent odor of marijuana.
Stayed 3 nights in Sep 2024

10/10 Excellent

Elven

Stayed 1 night in Aug 2024

2/10 Terrible

Tawarri

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place need Many upgrades to the property and rooms! Wouldn’t recommend!
Stayed 3 nights in Aug 2024

4/10 Poor

Sharon

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I'd reported to the front desk clerk, there were 2 filled plastic bags at the bottom of the stairwell the evening I checked in. I was truly shicked, the bags were still there the next morning. It's totally unacceptable. What if there was an emergency and guesys had to leave the property.
Stayed 1 night in Aug 2024

10/10 Excellent

Elven

Liked: Cleanliness, amenities, property conditions & facilities
Great food and service
Stayed 1 night in Aug 2024

10/10 Excellent

Rychard

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 6 nights in Jul 2024

10/10 Excellent

ernest, palisades park

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect at this pocation, everytime when I visit, thank you.
Stayed 1 night in Aug 2024

6/10 Okay

David

Traveled with family
Disliked: Staff & service, property conditions & facilities
Called directly to hotel before booking and asked about their pool. They said yes they had one and all was good with it. Checked in the said couldn’t use the pool that day because they were treating. Come to find out it had not been useable for over two weeks and would not be fixed during our stay. Would not stay there again.
Stayed 4 nights in Aug 2024

8/10 Good

Elizabeth G.

Liked: Cleanliness
Nice hotel with a good breakfast. I stayed two nights. I left the sign on my door for maid service after the first night but my room had not been touched when I returned at the end of the day. I only needed a new towel and that was easy enough to get, so I didn’t mind.
Stayed 2 nights in Jul 2024

10/10 Excellent

Erika

Traveled with group
Liked: Staff & service
Not up to par as per my last stays
Stayed 1 night in Jul 2024

10/10 Excellent

Elven

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff/great breakfast
Stayed 1 night in Jul 2024

10/10 Excellent

Elven

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities
Friendly staff / good breakfast
Stayed 1 night in Jul 2024

4/10 Poor

Diana

Traveled with partner
Disliked: Amenities
The hallways were filthy, dirty Q tips , garbage etc , looked like vacuuming didn’t happen , our room refrigerator had been unplugged water from freezer area all over , only light that worked in the bathroom was the heat lamp , our floors hadn’t been mopped totally disappointed, will not stay there again
Stayed 1 night in Jul 2024

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities
It was in a good location. The room we were in needs a lot of upgrades. The faucet in the tub was leaking and the walls were half painted and the plaster was coming of the ceiling. The floors where not very clean the hall by the elevator was sticky and parking for a handicap person there was not enough spaces and one car took tow spaces and didn’t even have a handicap plate. Also didn’t use the pool it water was a little green
Stayed 2 nights in Jul 2024

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

4/10 Poor

AMY, Columbus

Stayed 1 night in Jul 2024