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Best Western Plus Hanes Mall Hotel

2.5 star property

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Exterior
Standard Room, 1 King Bed, Non Smoking, Jetted Tub | Premium bedding, desk, laptop workspace, soundproofing
Business center
Free full breakfast
Standard Room, 1 King Bed, Non Smoking, Jetted Tub | Premium bedding, desk, laptop workspace, soundproofing

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym
$85
$75 nightly
$85 total
Total with taxes and fees
Feb 22 - Feb 23

Explore the area

View in a map
3330 Silas Creek Pkwy, Winston-Salem, NC, 27103
  • Place, Hanes Mall
    ‪3 min walk‬
  • Place, Novant Health Medical Park Hospital
    ‪9 min walk‬
  • Place, Novant Health Forsyth Medical Center
    ‪9 min walk‬
  • Airport, Greensboro, NC (GSO-Piedmont Triad Intl.)
    ‪28 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Premium bedding, desk, laptop workspace, soundproofing

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.2 out of 10
Very good
(20 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, desk, laptop workspace, soundproofing

Standard Room, 1 King Bed, Accessible, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Premium bedding, desk, laptop workspace, soundproofing

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

7.2 out of 10
Good
(15 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Premium bedding, desk, laptop workspace, soundproofing

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Premium bedding, desk, laptop workspace, soundproofing

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 King Bed

Similar properties

Pillowtop beds, desk, laptop workspace, blackout drapes
Comfort Suites Hanes Mall
  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
4.4 out of 5, Excellent, 1,002 reviews
$95 nightly
The price is $107
Mar 1 - Mar 2
Total with taxes and fees
Comfort Suites Hanes Mall

About the neighborhood

Winston-Salem

With a stay at Best Western Plus Hanes Mall Hotel in Winston-Salem, you'll be within a 10-minute drive of Wake Forest University and Hanes Mall. .This hotel is 0.5 mi (0.8 km) from Adventure Landing Winston-Salem and 0.6 mi (1 km) from Novant Health Medical Park Hospital.

What's nearby

  • Hanes Mall - 3 min walk - 0.2 miles
  • Adventure Landing Winston-Salem - 8 min walk - 0.4 miles
  • Novant Health Medical Park Hospital - 9 min walk - 0.5 miles
  • Novant Health Forsyth Medical Center - 9 min walk - 0.5 miles
  • Wilkes Regional - 3 min drive - 1.7 miles

Getting around

  • High Point Station - 25 min drive
  • Piedmont Triad Intl. Airport (GSO) - 31 min drive

Restaurants

  • ‪McDonald's - ‬6 min walk
  • ‪The Cookie House - ‬9 min walk
  • ‪Texas Roadhouse - ‬10 min walk
  • ‪Golden Corral - ‬11 min walk
  • ‪Hero House - ‬17 min walk

About this property

Best Western Plus Hanes Mall Hotel

Best Western Plus Hanes Mall Hotel offers 130 air-conditioned accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas. Beds feature premium bedding. LED televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Make yourself at home in one of the 130 air-conditioned rooms featuring refrigerators and LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and separate sitting areas, and housekeeping is provided daily.
Don't miss out on recreational opportunities including an outdoor pool and a fitness center. This hotel also features complimentary wireless internet access, a banquet hall, and a vending machine.
Grab a bite from the grocery/convenience store serving guests of Best Western Plus Hanes Mall Hotel. A complimentary full breakfast is included.
Featured amenities include a 24-hour business center, a 24-hour front desk, and multilingual staff. Event facilities at this hotel consist of conference space and meeting rooms. Free self parking is available onsite.
Guests are offered a complimentary full breakfast.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free full breakfast

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center
  • Computer station
  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible van parking

More

  • 5 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LED TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western Hanes Mall
Best Western Mall
Best Western Plus Hanes Mall
Best Western Plus Hanes Mall Winston-Salem
Best Western Plus Hanes Mall Hotel Hotel
Best Western Plus Hanes Mall Hotel Winston-Salem
Hanes Hotel
Hanes Mall Hotel
Best Western Plus Hanes Mall Hotel Hotel Winston-Salem

Best Western Plus Hanes Mall Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 384 out of 1003 reviews
Rating 8 - Good. 281 out of 1003 reviews
Rating 6 - Okay. 148 out of 1003 reviews
Rating 4 - Poor. 92 out of 1003 reviews
Rating 2 - Terrible. 98 out of 1003 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Joyce

Stayed 1 night in Nov 2025

8/10 Good

Peter

Stayed 2 nights in Nov 2025

10/10 Excellent

Luis

Stayed 2 nights in Nov 2025

6/10 Okay

Chante

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The overall look of the hotel was clean and orderly, but the staff could use a lesson on customer service.
Stayed 1 night in Nov 2025

6/10 Okay

Chantese

Liked: Cleanliness, staff & service
When you walk through the lobby , there is a horrible smell and the elevator were shaky when riding.
Stayed 2 nights in Nov 2025

8/10 Good

Rebecca

Liked: Staff & service
The negatives: The room was very clean, but the hallways and elevators were not. One of the elevators was scary, making bumping noises and swaying. The outside drapes didn't close, so I only had sheers between me and the outside. I ordered room service and my order was wrong. When I called about paying nearly $8 for a 12 oz. cup of tea rather than the half-gallon on the menu; they said they were out of half-gallons and only offered me a gift card that I can only use at another hotel that uses OrderInn. The positives: The staff is very nice, the room was clean, the area is convenient and breakfast was phenominal. I would stay here again for those reasons.
Stayed 1 night in Nov 2025

4/10 Poor

Betina

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities
The breakfast area has an awful smell. It was really unpleasant to have breakfast while smelling that odor. The room has worn furniture but was clean. The carpet on the hallways to the rooms were dumped with water (it was raining at that time) which created big creases. Looked like the rug wasn’t attached to the floor. I tripped once. Nothing serious but look reallr bad
Stayed 3 nights in Oct 2025

10/10 Excellent

jeremy

Kn
Stayed 2 nights in Oct 2025

8/10 Good

Annette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small parking lot but not a deal breaker as there was a small convention. One of the elevators was down but was fixed few days later. My room had a jet tub which wouldn't plug Rm#527, so was not able to use function. Overall staff was friendly, room was clean and comfortable. I would book again.
Stayed 8 nights in Oct 2025

2/10 Terrible

Marie

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The floors were sticky everything seemed like it needed to be repaired
Stayed 3 nights in Oct 2025

6/10 Okay

Larry

Carpet was a little stained. Couch had undercover ripped off and hanging
Stayed 2 nights in Oct 2025

6/10 Okay

Mary Ellen

Traveled with group, Business traveler
Disliked: Amenities, property conditions & facilities
The positive the room was clean and beds very comfortable. The negative, the lobby was dirty, smelled of someone who has not bathed in a month or throw up. The woman at the desk said it was bing addressed. However on our last day I spoke to a worker who said it is constant. I would not return someone needs to make this smell a priority. My friend had to hold a tea bag to her nose so she didn’t gag each morning as we waited for the high point bus.
Stayed 2 nights in Oct 2025

2/10 Terrible

Andre

I will not return. Stay was unpleasant.
Stayed 2 nights in Oct 2025

6/10 Okay

dante

Stayed 2 nights in Oct 2025

10/10 Excellent

Anna

Stayed 1 night in Oct 2025

10/10 Excellent

Elaine

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good breakfast. Not to happy I was put into handicap room but overall the room was clean
Stayed 1 night in Oct 2025

6/10 Okay

Alexandra

Disliked: Amenities, property conditions & facilities
The lobby had a strange/unpleasant odor. Only 1 elevator was working. Front desk staff was not always available. Poor insulation from hallway to room door; could hear a lot of sounds/noise. Vending machine only took $1 bills which limited what I could purchase.
Stayed 2 nights in Oct 2025

6/10 Okay

William

Traveled with group
Disliked: Cleanliness, property conditions & facilities
Cold eggs, smell of throw-up all over first floor the whole stay, one elevator (of two) out of order.
Stayed 2 nights in Oct 2025

8/10 Good

Timothy

Stayed 2 nights in Oct 2025

6/10 Okay

Tiffany

Traveled with partner
Liked: Cleanliness
Not the greatest. Lobby had bad smell throughout our visit. Maid knocked on our door to clean one hour before checkout even though we had the do not disturb sign out. Rooms need refurbishing.
Stayed 1 night in Oct 2025

10/10 Excellent

Greg

Stayed 2 nights in Sep 2025

4/10 Poor

Steven

Disliked: Cleanliness, property conditions & facilities
It smelled really bad in the lobby. There was water damage in the hallway of our floor.
Stayed 1 night in Oct 2025

10/10 Excellent

Kenneth

Stayed 1 night in Oct 2025

10/10 Excellent

Kevin

Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Breakfast ends at 10am, the breakfast attendant started breaking down and turning off everything at 9:35. She got an attitude when guest asked her for stuff.
Stayed 3 nights in Oct 2025

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was spacious and clean. Front desk personnel was friendly. Need more handicapped parking spaces. There are lots of eating restaurants and shopping stores nearby. I have stayed here several times and would recommend this hotel.
Stayed 3 nights in Oct 2025