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Burrstone Inn, Ascend Hotel Collection

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Burrstone Inn, Ascend Hotel Collection

Dinner served
Lobby
Standard Room, 1 King Bed, Non Smoking | Premium bedding, in-room safe, desk, blackout drapes
Premium bedding, in-room safe, desk, blackout drapes
Lobby

Reviews

8.4 out of 10

Very good

Popular amenities

  • Room service
  • Bar
  • Gym

Explore the area

Map
1777 Burrstone Rd, New Hartford, NY, 13413
  • Utica College
    8 min walk
  • Burrstone Ice Cream Parlor
    5 min walk
  • Utica Station
    6 min drive
  • Utica, NY (UCA-Oneida County)
    15 min drive

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking

  • 312 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

Room, 1 Queen Bed with Sofa bed, Accessible, Non Smoking | Premium bedding, in-room safe, desk, blackout drapes

Room, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

  • 312 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking | Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed, Accessible, Non Smoking

  • 312 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed with Sofa bed, Non Smoking

Standard Room, 1 King Bed with Sofa bed, Non Smoking | Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed with Sofa bed, Non Smoking

  • 312 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed, Non Smoking

  • 312 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

Room, 1 Queen Bed with Sofa bed, Accessible, Non Smoking | Premium bedding, in-room safe, desk, blackout drapes

Room, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

  • 312 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Similar properties

Exterior

Hampton Inn and Suites New Hartford/Utica

Pool
Breakfast included
Pet friendly
Parking included
4.6 out of 5, Wonderful, (905)
The price is $146
per night
$166 total
includes taxes & fees
Jan 5 - Jan 6
Hampton Inn and Suites New Hartford/Utica

About the neighborhood

New Hartford

Located in New Hartford, Burrstone Inn, Ascend Hotel Collection is in the business district, within a 5-minute drive of Utica College and Mohawk Valley Health System - Marketing & Communications. .This hotel is 1.2 mi (2 km) from New Hartford Recreation Center and 1.4 mi (2.2 km) from Charles A Gaetano Stadium.

What's nearby

  • Utica College - 8 min walk
  • Saranac Brewery - 5 min drive
  • Stanley Theater - 5 min drive
  • Utica Memorial Auditorium - 6 min drive
  • Mohawk Valley Community College - 8 min drive

Getting around

  • Utica Station - 6 min drive
  • Hancock Intl. Airport (SYR) - 57 min drive

Restaurants

  • ‪Subway - ‬4 min drive
  • ‪Panera Bread - ‬3 min drive
  • ‪Chipotle Mexican Grill - ‬3 min drive
  • ‪Pizza Boys - ‬14 min walk
  • ‪Applebee's Grill + Bar - ‬3 min drive

About this property

Burrstone Inn, Ascend Hotel Collection

Hotel in New Hartford with free breakfast and a fitness center
Burrstone Inn, Ascend Hotel Collection offers 100 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.
Make yourself at home in one of the 100 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Be sure to enjoy recreational amenities including a fitness center and a seasonal outdoor pool. This hotel also features complimentary wireless internet access, gift shops/newsstands, and a ballroom.
Grab a bite to eat at Beer Garden, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). A complimentary buffet breakfast is served on weekdays from 6:00 AM to 9:00 AM.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in New Hartford? This hotel has 3792 square feet (341 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.
A complimentary buffet breakfast is served between 6:00 AM and 9:00 AM on weekdays.
Beer Garden - This restaurant serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Beer Garden

Things to do

  • Billiards/pool table
  • Gym
  • Outdoor pool (guest access)
  • Seasonal outdoor pool

Family friendly

  • Free crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Pool toys
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 24-hour business center
  • 3,792 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar in shower
  • Hand-held showerhead
  • In-room roll-in shower
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 2 floors
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1990
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2 AM
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities are closed on Sunday:
  • Bar/lounge
  • Dining venue(s)

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 35 per pet, per night, plus a one-time cleaning fee of USD 50
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 35 per pet, per night plus USD 50 one-time cleaning fee
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May to September
Pool access available from 9:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Holiday Inn Utica
Holiday Inn Utica Hotel
Holiday Inn Utica Hotel New Hartford
Holiday Inn Utica New Hartford
Utica Holiday Inn
New Hartford Holiday Inn
Holiday Inn New Hartford Hotel New Hartford
Holiday Inn Utica
Burrstone Inn, Ascend Hotel Collection Hotel
Burrstone Inn, Ascend Hotel Collection New Hartford
Burrstone Inn, Ascend Hotel Collection Hotel New Hartford

Burrstone Inn, Ascend Hotel Collection Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 467 out of 1001 reviews" "
Rating 8 - Good. 318 out of 1001 reviews" "
Rating 6 - Okay. 124 out of 1001 reviews" "
Rating 4 - Poor. 53 out of 1001 reviews" "
Rating 2 - Terrible. 39 out of 1001 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Antonio

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was nonexistent. Felt like they didn't even acknowledge I was there. An imaginary bed would've been more comfortable.
Stayed 2 nights in Jul 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Tracy, New Port Richey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet stay
Stayed 3 nights in Sep 2024

10/10 Excellent

Lawrence

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some areas are starting to look a little worn. Could use some updating or replacement.
Stayed 1 night in Sep 2024

10/10 Excellent

David

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pub-style restaurant, great hamburgers. It was karaoke night in a college town, so festive atmosphere Friday night.
Stayed 1 night in Sep 2024

8/10 Good

Robert

Stayed 1 night in May 2024

4/10 Poor

Kimberly

Disliked: Cleanliness, property conditions & facilities
I checked into hotel and headed down to the restaurant for dinner. Food and atmosphere was great. Got back to room and noticed mold and moisture around an outlet. I called the front desk and they came up to look at it. Everything on the wall (tv, fridge, microwave ect.) was plugged into this outlet with a power strip. I was moved to another room which was a slight inconvenience but ok. Took a shower the next morning and there was very little pressure due to half of the water still coming out of the spigot. Tub also did not drain well. I stopped at the front desk at check out to ask them to have the manager call me about the issues and never received a call. The staff that was working was very nice and apologetic.
Stayed 1 night in Aug 2024

10/10 Excellent

Edward

Stayed 1 night in Aug 2024

8/10 Good

Tricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we had a good stay. The staff was helpful and present. The hotel is in a business park so not a ton of close food options, however there is an on-site restaurant/bar (which is closed on Sundays). The rooms could use a few more accessible usb/outlets. In room TV options limited due to DirecTV/Disney dispute, perhaps change providers. Also, I had messaged the hotel prior to our stay through Expedia about a special request (my husband’s birthday was the day we checked in) and I did not receive any response/communication back from them. These are just noticed suggestions. As stated we did enjoy our stay overall.
Stayed 3 nights in Sep 2024

10/10 Excellent

Katherine

Stayed 5 nights in Aug 2024

8/10 Good

Lynne

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Met our needs for our stay. Friendly staff. Good breakfast.
Stayed 2 nights in Sep 2024

10/10 Excellent

Tae

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bar
Stayed 1 night in Sep 2024

10/10 Excellent

Jinghan

Stayed 1 night in Aug 2024

10/10 Excellent

Charles Hutchinson

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

joanne

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean easy check in ok foof and free breakfast
Stayed 1 night in Aug 2024

8/10 Good

ZARAH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay. I stayed 3 days, 2 nights. It was a weekend. Nice pool area. Clean room. There was a random wet spot in the middle of the room on the carpet. Couldn’t figure out where it was coming from. It did dry up eventually though. Also the phone was not working for some reason. So I could not call down using the room phone to front desk, I had to use my own personal cell phone.
Stayed 2 nights in Aug 2024

2/10 Terrible

Daniel

Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The waffle maker. The pool was filthy and the restaurant was not in full service with no wait staff and only a bartender. After waiting 25 minutes we were told "I am all alone so I do not know when I will get to you,"
Stayed 3 nights in Aug 2024

8/10 Good

Glen

Business traveler
Good overall Value and Location.
This was a nice location. Definitely a nice change from the corporate chain type hotel. The Pub/Bar was good! with Kareoke and $.50 wings ( which were dry and obviously prepared well in advance, but hey what do expect for $.50!) Otherwise a good value! I drive a Tractor trailer so accessibility is key for me. I did have to run over a few curbs to get around the building to park but nothing crazy. There were other truckers there so this seems to be a good choice for my industry. Will keep this in mind for future trips in the area.
Stayed 1 night in Jul 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2024

6/10 Okay

Verified traveler

Traveled with family
Disliked: Property conditions & facilities
Not the best this time around
This time around was not the best. My Keurig machine is broken. There was a huge spider in the bathroom. There’s hair from previous people in the bathtub. Didn’t seem very clean this time around and the floor is completely wet so it was damp the whole time and my socks were wet.
Stayed 1 night in Aug 2024

10/10 Excellent

Tae

Liked: Cleanliness, amenities
Great staff
Stayed 2 nights in Aug 2024

10/10 Excellent

Christiana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and well maintained beautiful
Stayed 1 night in Aug 2024

10/10 Excellent

Timothy, Hopewell Junction

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, quiet location. Liked the breakfast and the restaurant.
Stayed 1 night in Aug 2024

8/10 Good

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was great from front desk to restaurant, bathrooms dated need new showerheads —would stay again for a quick weekend getaway
Stayed 1 night in Aug 2024