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Era Hotel & SPA Tulum

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Era Hotel & SPA Tulum

Outdoor pool, sun loungers
Exterior
Front of property
Studio Suite | Private kitchen
Terrace/patio

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Pool
  • Spa
  • Housekeeping
  • Laundry
  • Parking included
  • Free WiFi

Explore the area

Map
Calle 6 Sur, entre 7 sur & 5 Sur, La Veleta, Tulum, QROO, 77760
  • Hospital de Tulum
    20 min walk
  • La Taqueria Pinches Tacos Shop
    1 min walk
  • Tulum Bus Terminal
    2 min drive
  • Tulum, Quintana Roo (TUY)
    16 min drive

Room options

View all photos for Standard Double Room, 1 King Bed, Pool View

Standard Double Room, 1 King Bed, Pool View | Premium bedding, minibar, in-room safe, desk

Standard Double Room, 1 King Bed, Pool View

  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Family Double Room, 1 King Bed, Pool View

View from room

Family Double Room, 1 King Bed, Pool View

  • 269 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room, 1 King Bed, Pool View

Premium bedding, minibar, in-room safe, desk

Deluxe Double Room, 1 King Bed, Pool View

  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room, 1 King Bed, Pool View

Superior Double Room, 1 King Bed, Pool View | Premium bedding, minibar, in-room safe, desk

Superior Double Room, 1 King Bed, Pool View

  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite

Studio Suite | Premium bedding, minibar, in-room safe, desk

Studio Suite

  • 538 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Twin Sofa Beds

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$186 total
includes taxes & fees
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About the neighborhood

Tulum

Located in Tulum (La Veleta), Era Hotel & SPA Tulum is within a 10-minute drive of Tulum National Park and Gran Cenote. .This spa hotel is 3.7 mi (6 km) from Tulum Mayan Ruins and 4.2 mi (6.8 km) from Las Palmas Public Beach.

What's nearby

  • Tulum National Park - 5 min drive
  • Gran Cenote - 7 min drive
  • Tulum Mayan Ruins - 10 min drive
  • Las Palmas Public Beach - 17 min drive
  • Playa Paraiso - 19 min drive

Getting around

  • Tulum Intl. Airport (TQO) - 42 min drive

Restaurants

  • ‪Sukhothai - ‬14 min walk
  • ‪El Camello Jr - ‬14 min walk
  • ‪La Taqueria Pinches Tacos Shop - ‬1 min walk
  • ‪Vaivén - ‬2 min walk
  • ‪La Consentida - ‬8 min walk

About this property

Era Hotel & SPA Tulum

Hotel with a full-service spa, in the vicinity of Tulum National Park
Era Hotel & SPA Tulum offers 9 accommodations with minibars and safes. Beds feature premium bedding. This Tulum hotel provides complimentary wireless Internet access. Bathrooms include showers with rainfall showerheads, and hair dryers. Housekeeping is offered daily and in-room massages can be requested.
Recreational amenities at the hotel include an outdoor pool and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has couples treatment room(s). Services include deep-tissue massages and hot stone massages. The spa is equipped with a sauna. The spa is open daily.
Make yourself at home in one of the 9 guestrooms featuring minibars. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature rainfall showerheads and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Relax at the full-service spa, where you can enjoy massages. If you're looking for recreational opportunities, you'll find an outdoor pool, a sauna, and bicycles to rent. Additional features at this hotel include complimentary wireless internet access and concierge services.
Featured amenities include dry cleaning/laundry services, luggage storage, and laundry facilities. Free self parking is available onsite.

Languages

English, French, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Things to do

  • Bicycle rentals
  • Full-service spa
  • Outdoor pool
  • Sauna

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • Couples treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • In-room massages
  • Prenatal massages
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Stair-free path to entrance

More

  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Food and drink

  • Minibar

More

  • Desk
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:30 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms

Property is also known as

Era Hotel Tulum
Era Tulum
Hotel Era Hotel & SPA Tulum Tulum
Tulum Era Hotel & SPA Tulum Hotel
Hotel Era Hotel & SPA Tulum
Era Hotel & SPA Tulum Tulum
Era Hotel
Era
Era Hotel & SPA Tulum Hotel
Era Hotel & SPA Tulum Tulum
Era Hotel & SPA Tulum Hotel Tulum

Era Hotel & SPA Tulum Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 62 out of 87 reviews" "
Rating 8 - Good. 13 out of 87 reviews" "
Rating 6 - Okay. 5 out of 87 reviews" "
Rating 4 - Poor. 2 out of 87 reviews" "
Rating 2 - Terrible. 5 out of 87 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

4/10 Poor

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
The water came out mostly cold in the shower and the drain was closed so the water went down slowly. Was only there for one night place was clean the lady that was at the reception at night was friendly.
Stayed 1 night in Apr 2024

6/10 Okay

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fun stay. Hotel staff excellent. The hotel itself is okay, but nothing special. The setup of the room is a little odd, with the shower beside the bed, seperate from the toilet. Convenient for local bars and restaurants.
Stayed 2 nights in Feb 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Tasha L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can honestly say I enjoyed my stay at Era Hotel. The hosts were a beautiful couple who welcomed me warmly. They were so willing to help me find dining options, car service and even offered to make me breakfast for my birthday. I absolutely loved my stay! Highly recommend 10 out of 10! Thank you guys for helping my first solo trip a memorable one. And the traditional Mexican Breakfast was delicious!!!
Stayed 4 nights in Sep 2023

10/10 Excellent

Manuel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito lugar. Excelente amenidades y un personal muy amable.
Stayed 1 night in Sep 2023

10/10 Excellent

Evalerie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amabilidad
Stayed 2 nights in Jun 2023

2/10 Terrible

Stephen

Stayed 1 night in May 2023

6/10 Okay

Santa, Linden

Traveled with family
Liked: Staff & service
Disliked: Amenities
Location very close to main avenue, walking distance. Bikes available to guest. Staff very courteous, friendly and helpful. In the room.. No TV, No phone. Hotel is 2 level, no elevator. Restaurant is currently closed, continental breakfast is available, but later in the morning. It is a very safe and secure facility. Front door locked and monitored 24 hrs. Iron must be requested at front office. Very small fridge in the room. The pool is very well maintained, clean and relaxing atmosphere. We were in and out, therefore it was ok for having a place to sleep. The neighborhood is a bit shabby but safe to walk around, small businesses around corner worth exploring. Pharmacy on corner to get some essentials but opens later in the morning. and taco truck on corner as well. Lots of construction going on in the area. No noise, however power was affected 1 day of our stay. This is not meant to be a negative review, more so realistic information. Staff is highly accommodating and nice. Loved the home feeling, were treated like family not guest. I will consider returning, if minor adjustments. I need a TV to keep up with the world, or just for weather update. Thank you Era team
Stayed 4 nights in Mar 2023

6/10 Okay

Gabriel

Stayed 2 nights in Mar 2023

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great and the staff were extremely responsive and helpful. The room is as advertised. The area is great to have access to restaurants and bars but not be in the main tourist area of Tulum on the Main Street. A lot of construction is happening everywhere so this could change quickly. Hotel let us spend the whole day by the pool while we waited for our evening flight which was nice. Breakfast was simple but good and included. Hotel is extremely secure and felt safe. Only minor issue, shower is in the room with only 3 sides stopping water from coming out so the floor gets a bit wet. Otherwise would recommend as a hotel option.
Stayed 7 nights in Feb 2023

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful. The rooms are clean, large and have that beautiful tulum style. The staff were helpful and friendly. They provide you with bikes to get around tulum. Highly recommended. Would stay there again!
Stayed 8 nights in Feb 2023

6/10 Okay

Siming

Liked: Staff & service

8/10 Good

Arlethe

Stayed 1 night in Jan 2023

10/10 Excellent

Shawna

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staying at Era Hotel... is like staying at your favourite Aunt's home! We were warmly welcomed curb-side with open arms (literally) and a beautiful smile by a vibrant woman named "Anola". Her energy and passion radiated as soon as we laid eyes on her. Our room was great! It was clean and well maintained. We loved the lush garden and pool. Mario the gentleman who works overnight, was very helpful. The breakfast which was included with our stay... was WOW! Super fresh, delicious, fast and instagram worthy! lol The location of the hotel is perfect. It's quiet; yet walkable with several cafe's, shops and restaurants tucked away just around the corner. Taxi's in Tulum are beyond expensive ($30 USD for 4.5km) So we rented an ATV to get around. It was the best idea and perfect to explore the area and enjoy the beach. Our airport driver Antonio was great and professional. He went above and beyond to assure that we were well taken care of and were collected and returned to the airport with ample time. *PRO TIP: As the shuttle service is outsourced. Remember to make sure you have USD cash on you to pay the airport shuttle driver! To avoid any unnecessary stress. I will be recommending Era Tulum to all of my friends and family. We will certainly be back again soon! Thank you again for taking such great care of us

10/10 Excellent

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and simple architecture very spacious, airy and open. Lovely pool in courtyard area. Very courteous, helpful and welcoming young man at reception area. Great restaurant nearby.
Stayed 1 night in Nov 2022

8/10 Good

Kerry, Kitchener

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Era Hotel is private and quiet. The staff are very nice, property is clean. We asked for an additional pillow twice and told that they didn't have any. Also, to arrange transportation to/from the airport you have to communicate with the hotel prior and pay additional. We were to have VIP benefits but did not receive whatever those were supposed to be. Very pretty hotel and the breakfast restaurant was great
Stayed 6 nights in Nov 2022

10/10 Excellent

Naomi

10/10 Excellent

Samir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022

10/10 Excellent

Eric

Stayed 5 nights in Aug 2022

10/10 Excellent

Yan-Yan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very helpful with answering all our questions and they have great customer service. I feel very safe in this property by having a staff open the main door to come in the hotel. The pool area is very clean and quiet. It's a great location near eateries and shopping.
Stayed 2 nights in Jul 2022

10/10 Excellent

Stephani

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A gem in Tulum!!! I am so glad we found this small, quaint, beautiful hotel for a first time trip to Tulum. We loved the location because it was not at the beach, nor in the middle of the town. It was off a side road which was perfect for us! The staff was not only impeccable, but Anola almost treated us like family (she convinced us that 2PM was not the time of day to go walking since it was so hot :)). Gabriel, Wilber, Erick and Mario...all staff members made sure we were comfortable and had everything we needed! The rooms are minimalistic but perfect with a boho vibe and nice private balcony. The onsite spa is beyond amazing as was the onsite restaurant that provided breakfast with your stay (large portions) and lunch and dinner for purchase. We arrived late afternoon the first day and Gabriel made us fabulous drinks and dinner (he suggested the shrimp tacos and I am glad he did!!). The front desk is available 24/7 to help with taxis, recommendations, wine glasses, etc. We simply could not have asked for more!!
Stayed 5 nights in Apr 2022

10/10 Excellent

Syed

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Everyone who worked here was so nice and treated us like family I would recommend this hotel if u are visiting tulum they are near 7av which have nice restaurants and bars also not too far from the beach. Good people god bless.
Stayed 2 nights in May 2022

10/10 Excellent

Mary Joselyne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, just like in the pictures and breakfast was amazing. It’s a bit far from the center but we’re New Yorkers and we walked a lot but taxis are reasonably priced to the center, beach and la zona hotelera.
Stayed 6 nights in May 2022

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
We had a lovely stay at Era. The room was spacious and so was the bed. The only thing missing in the room was maybe a coffee machine. Service was excellent, we had a lot of help finding taxis and getting recommendations for our cenote visits :) I would recommend !
Stayed 4 nights in Mar 2022

10/10 Excellent

Herbie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay as a couple, all staff did everything they could to make our time staying there as good as possible. Breakfast every morning was also delicious. Highly recommended place to stay.
Stayed 9 nights in Mar 2022