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El Paraiso Hotel Tulum

3.5 star property

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Exterior
Exclusive Bungalow, Multiple Beds | Terrace/patio
Terrace/patio
Outdoor pool, sun loungers
Interior entrance

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa
  • Bar
  • Housekeeping
  • Pool
  • Air conditioning

Explore the area

Map
Carr. Tulum-Boca Paila, Mz 3, Lote 2, Tulum, QROO, 77780
  • Playa Paraiso
    ‪2 min walk‬
  • Tulum Mayan Ruins
    ‪19 min walk‬
  • Tulum National Park
    ‪6 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪59 min drive‬

Room options

View all photos for Exclusive Bungalow, Multiple Beds

Exclusive Bungalow, Multiple Beds | Premium bedding, down comforters, minibar, in-room safe

Exclusive Bungalow, Multiple Beds

  • 969 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed and 2 Twin Sofa Beds

View all photos for Deluxe Double Room

Premium bedding, down comforters, minibar, in-room safe

Deluxe Double Room

  • 538 sq ft
  • Sea view
  • Sleeps 2
  • 2 Double Beds

View all photos for Luxury Double Room

Premium bedding, down comforters, minibar, in-room safe

Luxury Double Room

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 2 Queen Beds

Deluxe Suite, 2 Queen Beds | Premium bedding, down comforters, minibar, in-room safe

Deluxe Suite, 2 Queen Beds

  • 388 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Suite, 1 King Bed with Sofa bed

Premium bedding, down comforters, minibar, in-room safe

Deluxe Suite, 1 King Bed with Sofa bed

  • 388 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds | Premium bedding, down comforters, minibar, in-room safe

Superior Room, 2 Queen Beds

  • 237 sq ft
  • Sleeps 4
  • 2 Queen Beds

Similar properties

View from property

Kai Tulum

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
4.5 out of 5, Wonderful, (164)
The price is $183
per night
$225 total
includes taxes & fees
Mar 28 - Mar 29
Kai Tulum

About the neighborhood

Tulum

With a stay at El Paraiso Hotel Tulum in Tulum (Zona Hotelera), you'll be a 1-minute drive from Playa Paraiso and 6 minutes from Tulum National Park. .This beach hotel is 2.6 mi (4.2 km) from Tulum Beach and 5 mi (8 km) from Tulum Mayan Ruins.

What's nearby

  • Playa Paraiso - 2 min walk - 0.1 miles
  • Las Palmas Public Beach - 6 min walk - 0.4 miles
  • Tulum Mayan Ruins - 19 min walk - 1.0 mile
  • Tulum National Park - 6 min drive - 2.4 miles
  • Tulum Beach - 12 min drive - 2.6 miles

Getting around

  • Tulum Intl. Airport (TQO) - 59 min drive

Restaurants

  • ‪Zona Arqueológica de Tulum - ‬14 min drive
  • ‪Mulut Jach Ki - ‬11 min drive
  • ‪Templo Dios del Viento - ‬19 min walk
  • ‪La Fiesta Mexicana - ‬11 min drive
  • ‪Playa Pescadores - ‬8 min walk

About this property

El Paraiso Hotel Tulum

On beach with outdoor pool, near Playa Paraiso
El Paraiso Hotel Tulum offers 10 air-conditioned accommodations with minibars and safes. Rooms open to balconies or patios. These individually decorated and furnished accommodations include desks. Beds feature down comforters and premium bedding. 32-inch plasma televisions come with satellite channels.

Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages.
Make yourself at home in one of the 10 individually decorated guestrooms, featuring minibars and plasma televisions. Your bed comes with down comforters and premium bedding. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads and complimentary toiletries.
Relax at the full-service spa, where you can enjoy massages. This hotel also features complimentary wireless internet access and concierge services.
Satisfy your appetite with Mexican cuisine at El Paraiso Restaurante, a beachfront restaurant which features a bar/lounge and an ocean view. Dining is also available at the coffee shop/cafe. Quench your thirst with your favorite drink at the beach bar. A complimentary continental breakfast is served daily from 7:30 AM to 10:00 AM.
Featured amenities include luggage storage, a safe deposit box at the front desk, and a water dispenser. Free self parking is available onsite.
A complimentary continental breakfast is served each morning between 7:30 AM and 10:00 AM.
El Paraiso Restaurante - This beachfront restaurant specializes in Mexican cuisine and serves brunch, lunch, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.
Vegetariano Paraiso - This beachfront restaurant specializes in vegetarian cuisine and serves brunch, lunch, and light fare. Guests can enjoy drinks at the bar. Open daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 7:30 AM to 10:00 AM
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • El Paraiso Restaurante
  • Vegetariano Paraiso

Things to do

  • Free beach club
  • Free bicycle rentals
  • Full-service spa
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Guidebooks
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • In a national park
  • On the beach
  • Outdoor furniture
  • Pool loungers

Full-service spa

  • Deep-tissue massages
  • Hot stone massages
  • Sports massages
  • Swedish massages

Accessibility

  • No elevator
  • Tile flooring in room

More

  • 1 building
  • 1 floor
  • Designated smoking areas
  • Mosquito nets
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch plasma TV with satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Individual decor
  • Individual furnishings
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 8:00 AM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
This property is located in Tulum National Park. The listed destination fee comprises mandatory park admission fees, collected at the main entrance of the park. The main park entrance closes at 4 PM; guests arriving after 4 PM will pay park admission fees at check-in.

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast

Property payment types

Important information

Fees

The listed destination fee comprises mandatory park admission fees.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

El Paraiso Hotel Tulum Hotel
El Paraiso Hotel Tulum Tulum
El Paraiso Hotel Tulum Hotel Tulum

El Paraiso Hotel Tulum Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 91 out of 128 reviews
Rating 8 - Good. 25 out of 128 reviews
Rating 6 - Okay. 7 out of 128 reviews
Rating 4 - Poor. 1 out of 128 reviews
Rating 2 - Terrible. 4 out of 128 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 4 nights in Oct 2024

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
Great place!
Stayed 2 nights in Aug 2024

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect beach hotel.
I should give the hotel a negative review to keep it as a hidden gem, but it’s a wonderful hotel with great staff. I’d love to come back.
Stayed 1 night in Aug 2024

8/10 Good

Jose, Weston

Liked: Cleanliness
Stayed 2 nights in Jul 2024

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Gilberto

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service great staff , convenient location super clean. Had a great time with the family. Thank you to all the staff service.
Stayed 1 night in Jul 2024

10/10 Excellent

Frederic

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great full day and night at El Paraiso
Friendly place, small hotel with beach club. Martha was extremely accommodating with our last minute booking (the morning of!). Beach club was great and beach bed was included with reservation, as well as breakfast. The hotels provides bikes to go exploring or in our case to the restaurant Casa Maria in the evening. Note that there is a 60 pesos per person charge to enter the national park within which the hotel is located. You cannot bring cans, plastic bottles or alcohol in the park.
Stayed 1 night in Jun 2024

10/10 Excellent

Fernando

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2024

10/10 Excellent

Sonja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

Claude

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very helpful and pleasant. The room was clean, comfortable and quiet. The beach location was very nice. Could have stayed longer.
Stayed 3 nights in May 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful but hard to move around
The beach is spectacular and it feels special to be right in the national park. Good food and good service. I was dissapointed to learn that even though the hotel only has 10 rooms, the beach area is public and they actually rent beds to people that are not staying in the hotel. I was looking for a more private experience. However the service was great, and the food and the beach was gorgeous. They dont offer dinner and its hard to move around if you can’t bike or didn’t rent your own car. Taxis are very expensive in Tulum. So sometimes getting dinner was kind of a feat. If you stay here or in the national park, make sure to have your own way of transportation.
Stayed 5 nights in Apr 2024

10/10 Excellent

Azim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peace and Solitude
The hotel is a gem. It is located in the National Park and it has only 10 rooms. If you are looking for peace and quiet, this is the place for you. The restaurant at the beach club closes at 6pm but there are a couple of restaurants within 10-15 minutes walk if you want to grab dinner late.
Stayed 10 nights in Jan 2024

10/10 Excellent

Nancy

Traveled with partner
Liked: Staff & service, property conditions & facilities
Hotel is right next to Playa Paraiso and its restaurant. Breakfast at the beach is included. Have free access to sun loungers and the beach as a hotel guest. Have free bikes available. Close to the Tulum ruins and can walk to some nearby restaurants.
Stayed 2 nights in Jan 2024

8/10 Good

Andrea

Liked: Cleanliness, staff & service
Wonderful personnel but crowded and loud beach
The staff working in this hotel is all fabulous! the most helpful, friendly and efficient people that one can hope for. From the people at the reception to the cleaning and gardening staff, they all are willing to help all the time. My husband and I cannot thank them enough! This is a very small, no luxuries hotel. Since it is quite expensive for a 3-star place, I was hoping that we would be paying for peace and quiet. It was not so. They have a beach club, where anyone who pays for the day can use the beach beds, umbrellas, bar, etc. This means that, even in this small hotel one finds big crowds of boisterous people on the hotel's beach area. If you think that you are paying prime prices for a boutique small hotel with few people, think twice before booking.
Stayed 11 nights in Jan 2024

10/10 Excellent

Emily

Traveled with partner
Liked: Property conditions & facilities
Everything was perfect! It’s truly paradise.
Stayed 1 night in Jan 2024

6/10 Okay

Irene

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Staff of great! The reason I would not return is the accommodations within a secluded location. The restaurant and beach and beach club close at 6:00 pm and everything is far . So if you’re hungry or want a drink you need to take a cab somewhere. Also our rooms toilet began to randomly bubble and smell like strong sewage this happened twice during our stay .
Stayed 4 nights in Jan 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Cevat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

Brian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed staying at El Paraiso hotel. It is right in a national park so quieter than expected which I appreciated. It was nice to have breakfast there. Sometimes wished there were more transportation options, but the new road should help.
Stayed 4 nights in Nov 2023

10/10 Excellent

Wesley p, Saratoga

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was amazing the beach was the best. The beach club restaurant could have a bit more for selection on the menu but overall this was 👍
Stayed 9 nights in Sep 2023

10/10 Excellent

Joe

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this place was perfect. The staff were very helpful! Especially the reception personnel. The rooms and grounds were always clean. The food was on point!! Perhaps the only minor issue is the lack of access to food after 6pm. Though this is temporary due to the construction, the staff was always ready to help in any way. They literally went above and beyond to accommodate. I’m grateful that we decided to stay here. Looking forward to returning when we visit again.
Stayed 4 nights in Sep 2023

10/10 Excellent

Monica

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved the room, beach easy access and views. Hope they can serve dinner some day.
Stayed 4 nights in Jun 2023

10/10 Excellent

matthew

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The Staff was amazing and the beach location was exactly what I was looking for during my stay in Tulum.
Stayed 4 nights in Jun 2023

2/10 Terrible

chantal

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 5 nights in May 2023