Sandos Caracol Nature Resort & Water Park All Inclusive

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Where to?

Dates

March 2026

April 2026

Overview
Rooms
Location
Policies

Good

Popular amenities

Pool
Hot tub
All inclusive
Parking included
Free WiFi

Explore the area

Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO, 77710

Place, Playa Xcalacoco
‪14 min walk‬
Place, Gran Coyote Golf
‪5 min drive‬
Place, Maroma Beach
‪19 min drive‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪47 min drive‬

Room options

Free minibar, in-room safe, desk, laptop workspace

Room Superior with Pool View

419 sq ft
Sleeps 4

Suite Master with Pool View

667 sq ft
Sleeps 4

Suite Premium with Pool View

667 sq ft
Sleeps 4

Room Superior

322 sq ft
Sleeps 4

Pool View Superior

Ocean view
420 sq ft
1 bedroom
Sleeps 4
2 Queen Beds OR 1 King Bed

Pool View Penthouse

Ocean view
667 sq ft
1 bedroom
Sleeps 4
1 King Bed and 1 Twin Sofa Bed

Pool View 1 Bedroom Suite

Good

Ocean view
667 sq ft
1 bedroom
Sleeps 4
1 King Bed and 1 Twin Sofa Bed

Eco Family Superior

Very good

Garden view
322 sq ft
1 bedroom
Sleeps 4
1 King Bed and 1 Twin Bunk Bed

Eco Family Suite

Good

Garden view
441 sq ft
1 bedroom
Sleeps 5
1 King Bed and 1 Twin Bunk Bed

Eco Family Penthouse

Very good

Garden view
689 sq ft
2 bedrooms
Sleeps 5
1 King Bed and 1 Large Twin Bunk Bed

Superior Select Adults Only

Good

Garden view
420 sq ft
1 bedroom
Sleeps 2
1 King Bed OR 2 Queen Beds

Deluxe Select Adults Only

Excellent

Garden view
441 sq ft
1 bedroom
Sleeps 2
1 King Bed and 1 Twin Sofa Bed

Penthouse Select Adults Only

Good

Garden view
667 sq ft
1 bedroom
Sleeps 2
1 King Bed and 1 Twin Sofa Bed

Suite Superior with View

441 sq ft
Sleeps 2

Suite Superior with View

441 sq ft
Sleeps 3

Suite Superior with View

441 sq ft
Sleeps 4

Suite Superior with View

441 sq ft
Sleeps 3

Suite Superior with View

441 sq ft
Sleeps 4

Suite Superior with View

441 sq ft
Sleeps 5

Suite Superior with View

441 sq ft
Sleeps 3

Suite Superior with View

441 sq ft
Sleeps 4

Suite Superior with View

441 sq ft
Sleeps 5

Suite Premium with Garden View

688 sq ft
Sleeps 2

Suite Premium with Garden View

688 sq ft
Sleeps 2

Suite Premium

688 sq ft
Sleeps 3

Suite Premium

688 sq ft
Sleeps 4

Suite Premium

688 sq ft
Sleeps 4

Suite Premium with Garden View

688 sq ft
Sleeps 5

Suite Premium with Garden View

688 sq ft
Sleeps 4

Suite Premium with Garden View

688 sq ft
Sleeps 4

Suite Premium with Garden View

688 sq ft
Sleeps 5

Similar properties

Indoor pool, 12 outdoor pools, open 8:00 AM to 8:00 PM, free cabanas

Pool
Hot tub
Breakfast included
All inclusive

$345 nightly

Feb 23 - Feb 24

Total with taxes and fees

Pool
Hot tub
Breakfast included
All inclusive

$343 nightly

Feb 23 - Feb 24

Total with taxes and fees

About the neighborhood

Playa del Carmen

Located in Playa del Carmen (Corasol), Sandos Caracol Nature Resort & Water Park All Inclusive is within a 15-minute drive of Gran Coyote Golf and Quinta Avenida. .This all-inclusive property is 6.1 mi (9.8 km) from Quinta Alegría Shopping Mall and 6.3 mi (10.1 km) from Central Square.

What's nearby

Playa Xcalacoco - 14 min walk - 0.8 miles
Gran Coyote Golf - 5 min drive - 1.1 miles
Quinta Avenida - 9 min drive - 3.3 miles
Maroma Beach - 19 min drive - 10.0 miles
Xcaret Eco Theme Park - 20 min drive - 10.3 miles

Getting around

Cancun Intl. Airport (CUN) - 46 min drive

Restaurants

‪La Laguna - ‬5 min walk
‪El Templo - ‬3 min walk
‪Bar L'Elefant - ‬1 min walk
‪Las Máscaras - ‬4 min walk
‪Restaurante Riviera - ‬6 min walk

About this property

Sandos Caracol Nature Resort & Water Park All Inclusive

Sandos Caracol Nature Resort & Water Park All Inclusive offers 956 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies. Plasma televisions come with satellite channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

An outdoor tennis court, a health club, complimentary bicycles, and a complimentary water park with waterslides are featured at the property. 2 outdoor swimming pools and 5 hot tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

Children under 6 years old are not allowed in the swimming pool without adult supervision. Guests under 18 years old are not allowed in the health club, fitness facility, or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Sandos has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 956 air-conditioned rooms featuring free minibar items and plasma televisions. Rooms have private balconies. Satellite television is provided for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor pools, 5 hot tubs, and a complimentary water park. Additional features at this property include complimentary wireless internet access, concierge services, and gift shops/newsstands.

Satisfy your appetite at one of the property's 7 restaurants. When you are in need of a refreshing drink, visit the swim-up bar or one of 9 bars/lounges, or 2 poolside bars.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.

Sandos Caracol Nature Resort & Water Park All Inclusive has 7 restaurants on site.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

In-room minibar (all beverages included)

Water activities

Kayaking

Sailing

Scuba-diving lessons

Snorkeling

Surfing/body boarding

Land activities

Bicycling

Fitness facilities

Tennis

Volleyball

Lessons/classes/games

Aerobics

Dancing

Yoga

Entertainment

Onsite entertainment and activities

Access to onsite nightclubs

Onsite live performances

Theme parties

Property amenities

Internet

Available in all rooms: Internet access
Available in some public areas: Free WiFi

Parking and transportation

Roundtrip airport shuttle (surcharge)
Free self parking on site

Food and drink

2 poolside bars
7 restaurants
9 bars/lounges
A swim-up bar
Coffee and tea in common areas
Snack bar/deli

Things to do

18-hole adjacent golf course
2 outdoor pools
5 hot tubs
Beach volleyball
Beach yoga
Billiards/pool table
Children's club
Children's pool
Ecotours
Fitness classes
Free bicycle rentals
Free water park
Full-service spa
Health club
Hiking/biking trails
Kayaking
Outdoor padel court
Outdoor pickleball court
Outdoor tennis court
Parasailing
Personal motorized watercraft
Playground
Sailing
Sauna
Scooter/moped rentals
Scuba diving
Shopping
Snorkeling
Steam room
Waterslide

Family friendly

2 outdoor pools
Children's club
Children's pool
Free water park access
Laundry facilities
Playground
Snack bar/deli
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
On the beach
Pool loungers
Pool umbrellas
Terrace

Full-service spa

16 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Outdoor treatment areas
Prenatal massages
Reflexology
Sauna
Spa open daily
Sports massages
Steam room
Thai massages
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Upper floors accessible by stairs only

3 floors
Banquet hall
Built in 2005
Designated smoking areas

Room amenities

Bedroom

Blackout drapes

Bathroom

Free toiletries
Hair dryer
Private bathroom
Shampoo
Shower
Soap
Toilet paper
Towels provided

Entertainment

Plasma TV with satellite channels

Food and drink

Coffee/tea maker
Free stocked minibar

Air conditioning
Ceiling fan
Desk
Iron/ironing board
Laptop workspace
Laptop-compatible safe
Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Early check-in subject to availability

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

The water park will be closed one day a week for preventative maintenance. The water park is open from 10:00 AM to 5:00 PM for adults and from 9:00 AM to 6:00 PM for children.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

Sanitation services: MXN 85 per night
A damage deposit of MXN 5000 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Property Registration Number 008-007-006283/2025

We should mention

This property does not have elevators

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31

Only registered guests are allowed in the guestrooms

Guests under 18 years old are not allowed in the health club, fitness facility, or hot tub, while guests under 6 years old are only allowed in the swimming pool with adult supervision

Guests under 18 years old are not allowed in the spa

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Caracol Eco

Caracol Sandos

Caracol Sandos Eco Resort

Eco Caracol Sandos

Eco Sandos Resort

Sandos Caracol Eco

Sandos Caracol Eco Playa del Carmen

Sandos Caracol Eco All Inclusive Playa del Carmen

Sandos Caracol Eco Resort All Inclusive Playa del Carmen

Sandos Eco Resort

Caracol Beach

Caracol Village Hotel Playa Del Carmen

Hotel Sandos Caracol Eco

Sandos Caracol Beach Resort Spa

Sandos Caracol Eco Hotel

Sandos Caracol Mexico

Sandos Caracol Riviera Maya

Sandos Caracol Nature Resort & Water Park All Inclusive Reviews

7.0

Good

7.8/10

Cleanliness

7.4/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

10/10 Excellent

Jose

Traveled with partner

Nov 22, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Great norhing else

Stayed 6 nights in Oct 2025

10/10 Excellent

Evonne

Traveled with partner

Nov 22, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Loved seeing all the animals that run free and the beach and adults pool were amazing

Stayed 7 nights in Nov 2025

10/10 Excellent

Roger Lee

Traveled with partner

Nov 22, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This was our second trip to Sandos Caracol. We love it so much that we bought a membership and plan to return many many times! I 100% recommend booking your vacation at this resort, especially if you love the outdoors!

Stayed 6 nights in Nov 2025

6/10 Okay

Jorge

Nov 20, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Disliked: Staff & service

The staff gave me such a hard time getting my proper bracelet for the resort and were of no help thankfully two Expedia employees who were working on site were able to help me and give me the proper bracelet but it wasted a whole day for me just being on the phone

Stayed 4 nights in Nov 2025

10/10 Excellent

Alexandria

Nov 19, 2025

Stayed 4 nights in Nov 2025

8/10 Good

Tala

Traveled with group, Traveled with partner

Nov 17, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Rooms are big and clean. Its very large and you have to walk alot to get places but it's pretty cool being in the jungle.

Stayed 4 nights in Nov 2025

4/10 Poor

Douglas Todd

Nov 17, 2025

Liked: Cleanliness

Disliked: Staff & service, property conditions & facilities

I hate writing bad reviews but it seems necessary. Our room was a disaster. We paid extra for Select Penthouse with a jacuzzi on balcony. It didn't work and they didn't respond to our request to fix it One of the sinks in the bathroom didn't work. They did fix it on Day 3 The roof leaked and had ceiling in the floor and a puddle of water. Not fixed. There was mold in the front closet that was black. They offered to fix if we could live with strong chemical smell. My wife has asthma so not an option and no offer to relocate. Wifi didn't work in the room. Everything has to be done with their "app" but with no wifi it's kind of hard. Telephone had no buttons on it and wasn't working. They did fix this. Back to the app. You have to make reservations to the restaurants in the app but apparently "Royal Elite" get preference and we weren't even able to make reservations on 3 nights so had to eat buffett which was bland. Restaurants that we ate at were very good. Needed smaller pesos for tips. Went to front desk and asked them to give me smaller bills and was just told no. Check in was well over an hour. Very disappointed in the hotel and it could be one of the best in Mexico if they would just keep up with maintenance. Grounds are excellent. Jungle, cenote and animals are great I would never stay here again and advise others to reconsider unless you enjoy being treated poorly and not getting what is pictured for the room.

Stayed 6 nights in Nov 2025

4/10 Poor

Celenia

Nov 17, 2025

Stayed 4 nights in Nov 2025

10/10 Excellent

Jose

Nov 16, 2025

Stayed 4 nights in Nov 2025

4/10 Poor

Sean

Nov 14, 2025

Stayed 6 nights in Nov 2025

6/10 Okay

Hina

Traveled with family

Nov 14, 2025

Liked: Cleanliness, property conditions & facilities

The room was beautiful and near the pool. however, the common area and the sports bar were not in good condition...rainwater was everywhere. There were no enclosed areas if case of heat or rain. Lots of mosquitos but not enough repellent provided. Restaurants and bars were decent

Stayed 2 nights in Sep 2025

4/10 Poor

Ladislav

Traveled with family and small children

Nov 14, 2025

Liked: Cleanliness

Disliked: Amenities, property conditions & facilities

The main factor we booked this resort was the water park for our kids. To our surprise the small kids water park didn't operate at all due the painting and the water park for bigger kids operated only one day during our stay. When we brought this the guest services they told us every time that the water park will be fixed next day, which never happened and we found it so unprofessional and kind of rude. They nearly laughed to our face when we asked for some compensation. This whole experience set the mood in different way then we were hoping for. Besides that the food was good, rooms were spacious and clean and the staff were very friendly. Fixing the roofs would definitely help to avoid pouring rain on you and into your food while you dining

Stayed 9 nights in Nov 2025

10/10 Excellent

steve

Nov 14, 2025

Stayed 4 nights in Nov 2025

4/10 Poor

JOCELYN

Nov 14, 2025

Stayed 3 nights in Nov 2025

2/10 Terrible

Cesar

Nov 14, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Not enough staff. Checking in took two and a half hours. Thank goodness Alexis was there. I was really hungry not your fault but had a very early flight. He went over and beyond. Pre checked me in and took me to gram a bite to eat. Staff was amazing but the check in was my only problem. I might go with another company next time

Stayed 4 nights in Nov 2025

6/10 Okay

Amanda Lynn

Traveled with family and small children

Nov 13, 2025

Liked: Amenities

The staff is very friendly and nice, and the room was cleaned daily. I think the biggest takeaway from us was there is not a lot you can do if things aren't going well. The staff is polite and nice, but there was nothing they could do about a leaky ceiling, leaking sink, etc. They'll smile, apologize, and then not do a whole lot to change anything. Our rom did smell of sewage/leaky pipes the whole week, we just started airing it out during the day. The cleaner came daily and made the beds, swapped the towels, etc. The food was okay, the sit-down restaurants are nice, but the buffet is chaotic. Not the staff's fault at all, just a bit of a feeding frenzy vibe. The beach though has really improved since last year, they've built a wave break and have removed a lot of rocks.

Stayed 7 nights in Nov 2025

6/10 Okay

Jennifer

Traveled with family

Nov 12, 2025

Liked: Staff & service

Disliked: Cleanliness

Difficult to make À la carte reservations resulting in long lines to buffets. Limited breakfast and lunch choices. El nido doesn’t serve cereal until 11:00 pm when the majority of people eating cereal are kids and that is too late for them to wait up for a snack.

Stayed 7 nights in Nov 2025

10/10 Excellent

ERNESTO

Traveled with partner

Nov 12, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This is a great place if you're not too picky. It does have some current renovation problems. Some buildings closed. Some building in need of a major overhaul. The restaurant La Laguna literally had rain inside, but I did not mind. Not raindrops. Rain. Kind of added to the charm for me. It seems like a great place for kids, but mine are full grown now. It has a water park & a kids club so parents can solo things. Many animals around, surrounded by jungle, cenotes, mini rivers, etc. Has some adults only sections. Drinks are easily available most place. Food selection is very nice. Its buffet quality, but I loved the variety. Somethings could be improved like better communication from staff. That was lacking a bit, but overall, nearly everyone I interacted was genuinely friendly. I went during rain season, so there were not as many tourists. I highly recommend & will most likely visit in the future again.

Stayed 9 nights in Oct 2025

2/10 Terrible

Frederico, Lavql

Traveled with family and small children

Nov 10, 2025

Disliked: Cleanliness, amenities, property conditions & facilities

We booked this resort for the waterpark, and it was fully closed for the first 3 days, and then less than half the rides were opened for the rest of our stay. Staff were not the least bit apologetic, and very low on empathy. The resort was filled with families with children, and there was indication prior to booking that they were going to close the rides. They told us at first it was for safety reasons, and as it turns out, it was just to do a paint refresh. As for the room, AC wasn’t working properly, the sink was cracked, and overall wasn’t super clean. They cleaning crew would leave bags of dirty linens out all day and all night in front our our room, making our experience less than great. Finally, there were a few dining options, however the Mexican buffet was closed all week, which is unacceptable given that we came to Mexico.

Stayed 7 nights in Nov 2025

10/10 Excellent

Fransisco Javier

Traveled with family and small children

Nov 9, 2025

Liked: Cleanliness, staff & service, amenities

Resort was pretty, staff was friendly. Only negative would be the quality of food. The food was bland. At all 3 sit down restaurants/ buffets. Monkeys are really cool my kids loved that. Shows were amazing. Drinks are ok. I would go again.

Stayed 3 nights in Nov 2025

6/10 Okay

Stephanie

Traveled with family and small children

Nov 9, 2025

Staff was amazing. Check in took an hour waiting in line. Water park was closed due to painting and jade river was kinda gross to swim in. Food was good at most restaurants. Beach was nice. Loved seeing all the animals. Shows were good and loved the market on Fridays.

Stayed 5 nights in Nov 2025

10/10 Excellent

Danica

Nov 8, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 6 nights in Oct 2025

6/10 Okay

Halie

Traveled with family

Nov 7, 2025

Liked: Cleanliness

Disliked: Staff & service

Customer service was not good + Line to check in took hours + unable yo make dinner reservations at any of the restaurants that weren’t the buffet. Water park was closed two of the days we were there (without advance notice). Wouldn’t go back. Room was good and property was pretty with awesome animals.

Stayed 3 nights in Nov 2025

6/10 Okay

Naomi

Traveled with family

Nov 6, 2025

Liked: Cleanliness

Rooms were nice, there was good and bad serving staff. There was no way to get change or cash on the resort. Both ATMs were out of service for over 10 days. There is a lot of walking to get anywhere and the maps are not very helpful. There was only 1 buffet open while here and the food was hot or miss and it got very busy.

Stayed 9 nights in Oct 2025

8/10 Good

Crystal

Traveled with family

Nov 6, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Rooms were clean, staff was amazing. Only wish there were seats in the designated smoking areas. Otherwise overall this was a great resort

Stayed 7 nights in Oct 2025

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Sandos Caracol Nature Resort & Water Park All Inclusive

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Room Superior with Pool View

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Suite Superior with View

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About the neighborhood

Playa del Carmen

What's nearby

Getting around

Restaurants

About this property

Sandos Caracol Nature Resort & Water Park All Inclusive

All inclusive details

Gratuities and taxes