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Sandos Caracol Eco Resort - All Inclusive

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sandos Caracol Eco Resort - All Inclusive

Aerial view
Exterior
Lake
Restaurant
Aerial view

Reviews

6.6 out of 10

Popular amenities

  • Breakfast included
  • All inclusive
  • Bar
  • Hot Tub
  • Pool

Explore the area

Map
Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO, 77710
  • Playa Xcalacoco
    12 min walk
  • Gran Coyote Golf
    8 min drive
  • Punta Esmeralda Beach
    8 min drive
  • Playa Del Carmen, Quintana Roo (PCM)
    17 min drive

Room options

View all photos for Eco Family Suite

Eco Family Suite | Free minibar, in-room safe, desk, laptop workspace

Eco Family Suite

  • 441 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Eco Family Superior

Eco Family Superior | Free minibar, in-room safe, desk, laptop workspace

Eco Family Superior

  • 322 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Superior Select Adults Only

Free minibar, in-room safe, desk, laptop workspace

Superior Select Adults Only

  • 420 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Penthouse Select Adults Only

Free minibar, in-room safe, desk, laptop workspace

Penthouse Select Adults Only

  • 667 sq ft
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Select Adults Only

Deluxe Select Adults Only | Free minibar, in-room safe, desk, laptop workspace

Deluxe Select Adults Only

  • 441 sq ft
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Pool View 1 Bedroom Suite

Pool View 1 Bedroom Suite | Free minibar, in-room safe, desk, laptop workspace

Pool View 1 Bedroom Suite

  • 667 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Pool View Penthouse

Pool View Penthouse | Free minibar, in-room safe, desk, laptop workspace

Pool View Penthouse

  • 676.1 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Pool View Superior

Pool View Superior | Free minibar, in-room safe, desk, laptop workspace

Pool View Superior

  • 420 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds OR 1 King Bed

View all photos for Eco Family Penthouse

Free minibar, in-room safe, desk, laptop workspace

Eco Family Penthouse

  • 689 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Large Twin Bunk Bed

View all photos for Suite Premium With Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium With Garden View

  • Sleeps 4
  • 1 Full Bunk Bed(s) and 1 King Bed(s) OR 1 King Bed(s) and 3 Twin Bed(s)

View all photos for Suite Superior With View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior With View

  • Sleeps 4
  • 1 Full Bunk Bed(s) and 1 King Bed(s) OR 2 Queen Bed(s)

View all photos for Suite Premium With Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium With Garden View

  • Sleeps 5
  • 1 King Bed(s) and 3 Twin Bed(s)

View all photos for Suite Superior With View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior With View

  • Sleeps 3
  • 2 Queen Bed(s) OR 1 Full Bunk Bed(s) and 1 King Bed(s)

View all photos for Suite Superior With View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior With View

  • Sleeps 5
  • 1 Twin Sofa Bed(s) and 2 Queen Bed(s)

View all photos for Suite Premium With Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium With Garden View

  • Sleeps 5
  • 1 King Bed(s) and 3 Twin Bed(s)

View all photos for Suite Premium With Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium With Garden View

  • Sleeps 2
  • 1 Full Bunk Bed(s) and 1 King Bed(s) OR 1 King Bed(s) and 3 Twin Bed(s)

View all photos for Suite Superior With View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior With View

  • Sleeps 2
  • 2 Queen Bed(s) OR 1 Full Bunk Bed(s) and 1 King Bed(s)

View all photos for Suite Superior With View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior With View

  • Sleeps 3
  • 2 Queen Bed(s) OR 1 Full Bunk Bed(s) and 1 King Bed(s)

View all photos for Suite Premium With Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium With Garden View

  • Sleeps 4
  • 1 King Bed(s) and 3 Twin Bed(s) OR 1 Full Bunk Bed(s) and 1 King Bed(s)

View all photos for Suite Superior With View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior With View

  • Sleeps 4
  • 2 Queen Bed(s) OR 1 Full Bunk Bed(s) and 1 King Bed(s)

View all photos for Suite Superior With View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior With View

  • Sleeps 4
  • 2 Queen Bed(s) OR 1 Full Bunk Bed(s) and 1 King Bed(s)

View all photos for Suite Master With Pool View

Free minibar, in-room safe, desk, laptop workspace

Suite Master With Pool View

  • Sleeps 4
  • 1 Full Sofa Bed(s) and 1 King Bed(s) OR 2 Full Bed(s)

View all photos for Suite Premium

Free minibar, in-room safe, desk, laptop workspace

Suite Premium

  • Sleeps 3
  • 1 King Bed(s) and 3 Twin Bed(s) OR 1 Full Bunk Bed(s) and 1 King Bed(s)

View all photos for Room Superior

Free minibar, in-room safe, desk, laptop workspace

Room Superior

  • Sleeps 4
  • 1 Full Bunk Bed(s) and 1 King Bed(s) OR 2 Full Bed(s)

View all photos for Suite Premium With Pool View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium With Pool View

  • Sleeps 4

View all photos for Suite Premium

Free minibar, in-room safe, desk, laptop workspace

Suite Premium

  • Sleeps 4
  • 1 King Bed(s) and 3 Twin Bed(s) OR 1 Full Bunk Bed(s) and 1 King Bed(s)

View all photos for Room Superior With Pool View

Free minibar, in-room safe, desk, laptop workspace

Room Superior With Pool View

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Suite Premium

Free minibar, in-room safe, desk, laptop workspace

Suite Premium

  • Sleeps 4
  • 1 King Bed(s) and 3 Twin Bed(s) OR 1 Full Bunk Bed(s) and 1 King Bed(s)

View all photos for Suite Superior With View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior With View

  • Sleeps 3
  • 2 Queen Bed(s) OR 1 Full Bunk Bed(s) and 1 King Bed(s)

View all photos for Suite Premium With Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium With Garden View

  • Sleeps 2
  • 1 Full Bunk Bed(s) and 1 King Bed(s) OR 1 King Bed(s) and 3 Twin Bed(s)

View all photos for Suite Superior With View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior With View

  • Sleeps 5
  • 1 Twin Sofa Bed(s) and 2 Queen Bed(s)

Similar properties

Exterior

Occidental at Xcaret Destination - All Inclusive

On private beach
Pool
Breakfast included
All inclusive
4.1 out of 5, Very Good, (3877)
The price is $555
per night
$673 total
includes taxes & fees
Jan 5 - Jan 6
Occidental at Xcaret Destination - All Inclusive

About the neighborhood

Playa del Carmen

Located in Playa del Carmen (Grand Coral), Sandos Caracol Eco Resort - All Inclusive is within a 15-minute drive of Gran Coyote Golf and Quinta Avenida. .This all-inclusive property is 6.1 mi (9.8 km) from Quinta Alegría Shopping Mall and 6.3 mi (10.1 km) from Central Square.

What's nearby

  • Playa Xcalacoco - 12 min walk
  • Gran Coyote Golf - 8 min drive
  • Punta Esmeralda Beach - 8 min drive
  • Quinta Avenida - 13 min drive
  • Quinta Alegría Shopping Mall - 13 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 46 min drive

Restaurants

  • ‪The Fives Plaza - ‬19 min walk
  • ‪La Laguna - ‬3 min walk
  • ‪Marley Coffee - ‬19 min walk
  • ‪Arezzo - ‬14 min walk
  • ‪Breeze Pool Bar - ‬14 min walk

About this property

Sandos Caracol Eco Resort - All Inclusive

Family fun on the beach, with 3 outdoor pools, near Gran Coyote Golf
Sandos Caracol Eco Resort - All Inclusive offers 956 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies. Plasma televisions come with satellite channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

2 outdoor tennis courts, a health club, complimentary bicycles, and a complimentary water park with waterslides are featured at the property. 3 outdoor swimming pools and 5 spa tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

Children under 6 years old are not allowed in the swimming pool without adult supervision. Guests under 18 years old are not allowed in the health club, fitness facility, or spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

SPA SANDOS has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 956 air-conditioned rooms featuring free minibar items and plasma televisions. Rooms have private balconies. Satellite television is provided for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, 5 spa tubs, and a complimentary water park. Additional features at this property include complimentary wireless internet access, concierge services, and gift shops/newsstands.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Satisfy your appetite at one of the property's 9 restaurants. When you are in need of a refreshing drink, visit the swim-up bar or one of 9 bars/lounges, or 2 poolside bars. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
Sandos Caracol Eco Resort - All Inclusive has 9 restaurants on site.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Water activities

Kayaking
Sailing
Scuba-diving lessons
Snorkeling
Surfing/body boarding

Land activities

Bicycling
Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Languages

Dutch, English, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 poolside bars
  • 9 bars/lounges
  • 9 restaurants
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor tennis courts
  • 3 outdoor pools
  • 5 spa tubs
  • Basketball
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Free water park
  • Full-service spa
  • Health club
  • Hiking/biking trails
  • Kayaking
  • Parasailing
  • Personal motorized watercraft
  • Playground
  • Sailing
  • Sauna
  • Scooter/moped rentals
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Children's club
  • Children's pool
  • Free water park access
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 3 floors
  • Banquet hall
  • Built in 2005
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Plasma TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of MXN 5000 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include window guards

We should mention

This property does not have elevators
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the health club, fitness facility, or spa tub, while guests under 6 years old are only allowed in the swimming pool with adult supervision
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Caracol Eco
Caracol Sandos
Caracol Sandos Eco Resort
Eco Caracol Sandos
Eco Sandos Resort
Sandos Caracol Eco
Sandos Caracol Eco Playa del Carmen
Sandos Caracol Eco All Inclusive Playa del Carmen
Sandos Caracol Eco Resort All Inclusive Playa del Carmen
Sandos Eco Resort
Caracol Beach
Caracol Village Hotel Playa Del Carmen
Hotel Sandos Caracol Eco
Sandos Caracol Beach Resort Spa
Sandos Caracol Eco Hotel
Sandos Caracol Mexico
Sandos Caracol Riviera Maya

Sandos Caracol Eco Resort - All Inclusive Reviews

Reviews

6.6
Rating 10 - Excellent. 356 out of 1511 reviews" "
Rating 8 - Good. 382 out of 1511 reviews" "
Rating 6 - Okay. 311 out of 1511 reviews" "
Rating 4 - Poor. 205 out of 1511 reviews" "
Rating 2 - Terrible. 257 out of 1511 reviews" "

7.4/10

Cleanliness

7.0/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Quadasia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really love this place me and my kid had a ball literally taco stand and fruit in the afternoon was a plus and late night at 11 once everything close wings the restaurants the Cenote was my favorite place to be because it had cold water pools where hot once 12 noon hit drinks had me Tore up Bluetooth in my room we enjoyed it we dance and party alone in our room shows were great kids club was a plus to cool ya kid off I loved it
Stayed 4 nights in Aug 2024

2/10 Terrible

Yurico

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Ivan, Chico

Stayed 3 nights in Aug 2024

4/10 Poor

Verified traveler

Traveled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property was run down, the food at all the restaurants was very bland and much of it was inedible. One meal everyone’s plate came out cold and soggy. The drinks were terrible, they all were watered down and none of them even tasted like what you ordered and some when asked what ingredients were added, they were completely wrong. There weren’t really any activists to do each day, at the property and the ones that were provided were pretty boarding. The rooms were kind of run down and items were broken or starting to break. I don’t think the cost of the property is up to par with what I paid. I would tell anyone that was thinking of staying her that it isn’t worth the cost.
Stayed 4 nights in Sep 2024

8/10 Good

Samantha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Property
The facilities were nice! Very clean and the staff was wonderful. The food and drinks were terrible. I was not impressed with the food and watered down drinks.
Stayed 4 nights in Sep 2024

4/10 Poor

Marco Antonio, shafter

Traveled with partner, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Other than the beautiful natural surrounding, everything else was just an inconvenience, most staff was not very friendly or helpful. Food was OK at best, bar drinks were horrible. The adult only area lacked amenities.
Stayed 4 nights in Sep 2024

6/10 Okay

Karla

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
This an eco resort. Therefore, the pools were not the cleanest. Also, the staff was nice enough, but nothing special about the accommodations and treatment.
Stayed 3 nights in Sep 2024

8/10 Good

Francisco Javier

Stayed 5 nights in Aug 2024

2/10 Terrible

Vanessa

Traveled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
The spa was great, so was the greenery around the property. The food ZERO stars, and staff was not very accommodating, several instances where we were upset after interactions with staff. Forget trying to book a restaurant, the app doesn't work. The drinks also not good, if you are ok with bottom tier liquor, and flat beer. The TVs in some of the rooms were so old, it seemed like we were watching a vintage game. Look elsewhere!
Stayed 4 nights in Sep 2024

8/10 Good

Amanda

Stayed 4 nights in Aug 2024

10/10 Excellent

Dennys

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to enjoy family vacations
Stayed 3 nights in Sep 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2024

2/10 Terrible

Cindy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

Latarsha, HOUSTON

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the different activities they have all in one place. A waterpark, a petting zoo, centos and much more. You don't have to leave the resort. Very kid friendly.
Stayed 5 nights in Jun 2024

6/10 Okay

Maria

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Unable to make a reservation for bot even 1 al carte...the pools were filthy..watwr was dirty..stated that we were not allowed to go to.sister resort as it was out of capacity. Raccoons were eating off coffee bar at reception area... the food was bland.. the beach..well all is rocks.... the water park.was good but water dirty...the buffet testirants roof was leaking and people qere sitting in pools of water as they ate .wayer was.coming through the lighting fixtures. The best part was the staff very pleasant, the natural springs was great ..got see monkeys which was nice...but definitely not the money..disappointed
Stayed 4 nights in Aug 2024

8/10 Good

glenn

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service
fridge and water in the rooms doesnt get cold enough
Stayed 6 nights in Aug 2024

2/10 Terrible

michael jason

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never would stay here again all the poor reviews were true
Stayed 9 nights in Aug 2024

6/10 Okay

Jessica

Liked: Cleanliness, staff & service
We loved all the animals on site!! However my husband and myself got quite sick the first couple days, we assume it was the food. This did happen also the last time we came here. I dont think we will return because of it!! We also booked this hotel for the watersides but quickly found out that our 8 year old who is 4.5 feet tall couldnt go on the big ones...so that was disappointing as well!!! The pools are also quite warm and provide no relief from the hot sun. The cenote was amazing!! Probably our favorite part ! Overall i would give this hotel a 4/10 rating
Stayed 8 nights in Aug 2024

8/10 Good

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in took to long :2 hrs
Stayed 5 nights in Aug 2024

2/10 Terrible

Jesus

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No power no power in the property. Very dirty. No customer service limited food worst experience ever
Stayed 5 nights in Jul 2024

8/10 Good

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in the jungle and was beautiful! The adult pool was really nice but the water was warm. The other pools were mediocre. Lots of dining options but food and drinks were just “o’k”. We went there for the wildlife and we’re not disappointed. We saw monkeys almost everyday! That was awesome! Employees were all very nice. Front desk is small and it took 1 1/2 hours to check in!
Stayed 5 nights in Aug 2024

10/10 Excellent

Alana

Liked: Cleanliness, staff & service, property conditions & facilities
One main thing that I would just change is their food buffet wasn’t really that good in season well but everything else in this hotel I truly loved
Stayed 3 nights in Aug 2024

10/10 Excellent

Sheri Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2024

8/10 Good

Kevin

Traveled with family
Liked: Cleanliness, room comfort
Overall it was good., The jungle environment was great and the kids enjoyed seeing all the different animals. Staff were friendly and attended to all our requests/queries. Pool facilities were also decent. Area for improvement - The hotel offers an international restaurant, an italian restaurant and a mexican restaurant option where reservations are not required. The food choice and quality here was average. Whilst the Italian restaurant had very little Italian food options. System to book restaurants (japanese and brazilian) that required a reservation was unfair. People were required to log in at midnight to a reserve a table. We tried a number of times and were unsuccessful. We complained and were given a reservation at the japanese restaurant.
Stayed 11 nights in Aug 2024

2/10 Terrible

Ricardo

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we got to the hotel our rooms (2 separate rooms bcs we traveled with other family members) were not ready. We decided to go eat at their buffet. The food was hard and dry like it had been sitting there for hours. We asked around people who where there days prior and they said that its typically that way every day. When speaking to other guests, they warned us about bed bugs. When we went to the front desk there was a family checking out due to the bed bug bites they and their children had from just 1 night. When we finally got to our rooms, both rooms were infested with bed bugs. At that point we decided to leave and go to another Hotel. Now that weve returned the Hotel is saying that we forfeited any possibility of a refund. STAY ABSOLUTELY AWAY FROM THIS HOTEL.
Stayed 5 nights in Aug 2024