Iberostar Waves Tucán - All Inclusive

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Dates

February 2026

March 2026

4 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, sun loungers

On the beach, white sand, sun loungers, beach umbrellas

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Parking included
Free WiFi

Explore the area

Avda. Xaman-Ha, Lote Hotelero No 2, Playa del Carmen, QROO, 77710

Place, Piste Cyclable sur Paseo Xaman-Ha
‪5 min walk‬
Place, Playacar Beach
‪6 min walk‬
Place, Playacar Golf Club
‪15 min walk‬
Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

Free minibar, in-room safe, desk, blackout drapes

Premium Room

Very good

Garden view
377 sq ft
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite

Exceptional

Garden view
409 sq ft
1 bedroom
Sleeps 4
1 King Bed

Junior Suite, Oceanfront

Very good

Ocean view
409 sq ft
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed

Premium Room (Near Pool)

Excellent

Garden view
377 sq ft
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed

Premium Room

Very good

Garden view
377 sq ft
Sleeps 1
2 Double Beds OR 1 King Bed

Junior Suite

Exceptional

Garden view
409 sq ft
1 bedroom
Sleeps 1
1 King Bed

Junior Suite, Oceanfront (Beach Access)

Good

Ocean view
409 sq ft
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed

Premium Room (Near Pool)

Garden view
377 sq ft
1 bedroom
Sleeps 1
2 Double Beds OR 1 King Bed

Premium Room, Beachside

Wonderful

Garden view
377 sq ft
1 bedroom
Sleeps 4
2 Double Beds

Premium Room, Beachside

Garden view
377 sq ft
Sleeps 1
2 Double Beds

Premium Room (Promo)

Wonderful

Garden view
377 sq ft
Sleeps 4
2 Double Beds OR 1 King Bed

Premium Room (Promo)

Garden view
377 sq ft
Sleeps 1
2 Double Beds OR 1 King Bed

Premium Room (Tropical View)

Very good

Garden view
377 sq ft
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed

Premium Room (Tropical View)

Garden view
377 sq ft
1 bedroom
Sleeps 1
2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront

Beach view
409 sq ft
1 bedroom
Sleeps 1
2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Beach Access)

Partial ocean view
409 sq ft
1 bedroom
Sleeps 1
2 Double Beds OR 1 King Bed

Premium Room (Pure Wellness)

Garden view
Sleeps 1
2 Double Beds OR 1 King Bed

Premium Room (Pure Wellness)

Garden view
Sleeps 4
2 Double Beds OR 1 King Bed

Similar properties

3 outdoor pools, pool umbrellas, sun loungers

Pool
Breakfast included
All inclusive
Spa

$328 nightly

Mar 25 - Mar 26

Total with taxes and fees

About the neighborhood

Playa del Carmen

Located in Playa del Carmen (Playacar), Iberostar Waves Tucán - All Inclusive is within a 10-minute drive of Playa del Carmen Maritime Terminal and Quinta Avenida. .This all-inclusive property is 2.1 mi (3.4 km) from Playa del Carmen Main Beach and 2.7 mi (4.4 km) from Mamitas Beach.

What's nearby

Piste Cyclable sur Paseo Xaman-Ha - 5 min walk - 0.3 miles
Playacar Beach - 6 min walk - 0.4 miles
Mahi Golf Course - 10 min walk - 0.5 miles
Playacar Golf Club - 15 min walk - 0.8 miles
Mayan Ruins of Playacar - 3 min drive - 1.4 miles

Getting around

Cancun Intl. Airport (CUN) - 53 min drive

Restaurants

‪Viva Wyndham Maya - ‬9 min walk
‪rosa roja - ‬5 min walk
‪Festival Grand Buffet - ‬8 min walk
‪Blue Moon Beach Bar Sandos Select Club - ‬9 min walk
‪Cupcake Cafe - ‬6 min walk

About this property

Iberostar Waves Tucán - All Inclusive

Iberostar Waves Tucán - All Inclusive offers 350 air-conditioned accommodations with free minibar items and safes. Flat-screen televisions come with satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and ceiling fans. Housekeeping is offered daily and irons/ironing boards can be requested.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 5 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Make yourself at home in one of the 350 air-conditioned rooms featuring free minibar items and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature showers, complimentary toiletries, and hair dryers. Conveniences include phones, as well as safes and desks.

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor pools, outdoor tennis courts, and a sauna. Additional amenities at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).

Satisfy your appetite with Japanese cuisine at Bonsai, one of the property's 8 restaurants. Visit one of the 5 bars/lounges, 2 beach bars, and 2 poolside bars for a refreshing drink.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Event facilities at this property consist of conference space and meeting rooms. Free self parking is available onsite.

Bonsai - This restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required.

Mare Nostrum - This restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required. Open daily.

Uxmal Restaurante - This restaurant specializes in Mexican cuisine and serves lunch and dinner. Reservations are required. Open daily.

La Hacienda - This restaurant serves dinner only. Reservations are required. Open daily.

Tulum - This buffet restaurant specializes in international cuisine and serves breakfast and dinner. Reservations are required. Open daily.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals and snacks included

In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking

Sailing

Snorkeling

Windsurfing

Land activities

Fitness facilities

Tennis

Volleyball

Lessons/classes/games

Aerobics

Entertainment

Onsite entertainment and activities

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Free uncovered self parking on site

Food and drink

2 beach bars
2 poolside bars
5 bars/lounges
8 restaurants
A swim-up bar
Snack bar/deli

Restaurants on site

Bonsai
La Hacienda
Mare Nostrum
Tulum
Uxmal Restaurante

Things to do

2 outdoor tennis courts
4 outdoor pools
Billiards/pool table
Children's pool
Fitness classes
Free children's club
Full-service spa
Gym
Kayaking
Playground
Sauna
Scuba diving
Shopping
Steam room
Windsurfing
Yoga classes

Family friendly

4 outdoor pools
Children's pool
Dining table
Free children's club
Free supervised activities for children
In-room babysitting (surcharge)
In-room crib
Playground
Snack bar/deli

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Luggage storage
Safe at front desk
Water dispenser

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Proposal/romance packages
Tour and ticket assistance
Wedding services

Business services

Conference space
Meeting rooms

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
In a nature reserve
On the beach
On the waterfront
Picnic area
Pool loungers
Pool umbrellas
Terrace

Full-service spa

5 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hydrotherapy
Manicures/pedicures
Outdoor treatment areas
Sports massages
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Hand-held showerhead
No elevator
Smooth flooring in room
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible pool
Wheelchair-accessible restaurant
Wheelchair-accessible spa

3 floors
Banquet hall
Eco-friendly cleaning products used
Smoking not allowed

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Free crib

Bathroom

Free toiletries
Hair dryer
Shower
Towels provided

Entertainment

Flat-screen TV with satellite channels

Food and drink

Coffee/tea maker
Dining table
Free stocked minibar

Air conditioning
Ceiling fan
Cleaning products are eco-friendly
Composting
Desk
Desk chair
Eco-friendly toiletries
Iron/ironing board on request
LED lighting
Phone
Recycling
Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM

Contactless check-in available

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

2 children, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are not available

Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

A tax is imposed by the city: MXN 58.66 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

This property uses eco-friendly cleaning products

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

This property is professionally cleaned

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators

Pool access available from 7:00 AM to 7:00 PM

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Only registered guests are allowed in the guestrooms

No pets and no service animals are allowed at this property

Property is also known as

Iberostar Tucan

Iberostar Tucan All inclusive

Iberostar Tucan All inclusive Playa del Carmen

Iberostar Tucan Playa del Carmen

Tucan Iberostar

Iberostar Playa Del Carmen

Iberostar Tucan Hotel Riviera Maya/Playa Del Carmen, Mexico

Iberostar Tucan Mexico

Iberostar Tucan Quetzal

Playa Del Carmen Iberostar

Iberostar Tucan All inclusive All-inclusive property

Iberostar Tucan inclusive l C

Iberostar Tucan All inclusive

Iberostar Tucán All inclusive

Iberostar Waves Tucán All Inclusive

Iberostar Waves Tucán - All Inclusive Playa del Carmen

Iberostar Waves Tucán - All Inclusive All-inclusive property

Iberostar Waves Tucán - All Inclusive Reviews

8.6

Excellent

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

10/10 Excellent

CARLOS, OAXACA

Traveled with family

Nov 25, 2025

Liked: Cleanliness, amenities, property conditions & facilities

This is our third time in Iberostar Tucan, this time we spent 6 wonderful days at the resort. The food is clean and delicious. The staff is kind, knowledgeable and always helpful; they always wear their uniform but we were wondering whether they could use short sleeves as the weather is really really hot. Paco and their team at Star camp were all friendly and took good care of the kids. My daughter (11) quickly made friends there. The travel agency W2M was perfect for our vacation tour to ruins/turtles/cenote. **The only warning is that people should be careful with heat lamps at the buffet; wife had a small accident and burned hand with one of those lamps. However, the whole experience was wonderful and we can't wait to come back again.

Stayed 6 nights in Aug 2025

10/10 Excellent

Analaura, Belleville

Nov 23, 2025

Stayed 5 nights in Nov 2025

10/10 Excellent

Carrie

Traveled with group

Nov 23, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Beach, food, pool ...fantastic. Room a bit dated.

Stayed 10 nights in Nov 2025

10/10 Excellent

Sebastian, Carter Lake

Nov 21, 2025

Stayed 11 nights in Nov 2025

8/10 Good

Staci Noelle

Nov 18, 2025

Stayed 7 nights in Nov 2025

4/10 Poor

janele

Traveled with family and small children, Traveled with group

Nov 13, 2025

Liked: Cleanliness

Disliked: Amenities

At first, we didn't get the room we wanted and when I tried to call and ask nicely if we could get a different room, a staff member Daniel was so rude and ruined my whole night. I would expect more out of the rooms since it's supposed to be a fancy hotel. The food was not great at all, lack of flavor and variety, definitely catered to people who aren't Mexican. And our experience at the Italian restaurant, was awful. The service was horrible. I will say most bartenders were super nice and there was a handful of staff members who were friendly and made our days.

Stayed 4 nights in Nov 2025

8/10 Good

Guadalupe

Traveled with family

Nov 12, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Yes, room was clean and staff was friendly. The entire resort seemed clean and welcoming.

Stayed 4 nights in Nov 2025

10/10 Excellent

Stuart

Nov 10, 2025

Liked: Cleanliness, amenities, property conditions & facilities

This place is beautiful and the service was great. Room was kept very clean and the staff was friendly and helpful. The beach was well maintained and lots of spots to sit in the shade and enjoy. Our family really enjoyed our stay, happy to recommend this place.

Stayed 7 nights in Oct 2025

6/10 Okay

John

Traveled with group

Nov 10, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Solid resort. Food should be better

Stayed 5 nights in Oct 2025

8/10 Good

Russell

Traveled with partner

Nov 9, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Rooms are a bit dated. Food was quite good, especially the fish tacos in the Mexican restaurant and the beef brisket at the smokehouse. Beach is outstanding. Drinks varied in quality, some bartenders didn’t know how to make certain drinks. I was at this resort 15 years ago, main difference is no room service and no waitress at the beach. Good value and no real issues. Would recommend.

Stayed 7 nights in Nov 2025

8/10 Good

Ariana

Nov 3, 2025

Stayed 5 nights in Oct 2025

10/10 Excellent

Gal

Oct 31, 2025

Stayed 4 nights in Sep 2025

10/10 Excellent

Sarah

Oct 28, 2025

Stayed 4 nights in Oct 2025

10/10 Excellent

Brittany

Oct 27, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 7 nights in Oct 2025

8/10 Good

Yelena

Oct 25, 2025

Liked: Cleanliness, amenities

Friendly stuff. Clean pool and beach. We stayed in the building where monkeys were treated or vaccinated the on roof. Highly respect the resort’s effort to take care of the animals but the stuff was very load every morning. It sounds like Armageddon at 7am on the roof.

Stayed 6 nights in Oct 2025

10/10 Excellent

Cynthia

Traveled with partner, Traveled with family

Oct 25, 2025

Liked: Cleanliness, staff & service, amenities

What a beautiful resort! Very clean, nice staff, nice beach area, the walk through forest was amazing and peaceful. I wanted to walk through it over and over. The waterfalls were amazing! The flamingos were beautiful and a great addition. There was a monkey that came and visited in the lobby with her baby that was the icing on the cake. Everything was amazing.

Stayed 3 nights in Oct 2025

10/10 Excellent

ARTURO

Oct 25, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 6 nights in Oct 2025

6/10 Okay

Patricia

Traveled with group, Traveled with family

Oct 20, 2025

Disliked: Staff & service

Food was not good, staff not well trained, pool is great

Stayed 4 nights in Oct 2025

6/10 Okay

Taylor

Traveled with group, Traveled with partner

Oct 20, 2025

Liked: Cleanliness, staff & service

Clean rooms, but rooms are small and dated. Good quality food, but very limited reservation availability for the nice restaurants. Pool was well kept and very large size. Great drinks at the bar, very healthy pours :) Kid friendly. Very safe community, guarded gate entry. Walking distance from 5th ave or $10 taxi drive. Great staff service all around at restaurants/bar/cleaning/maintenance. Though, the biggest disappointment for us was on we booked a king bed premium near pool room for my husband and I since this was a trip for our 10th year anniversary, but we got stuck with two double beds, no remediation/refund/add on services was offered, so not a great customer service coverage on that part. Also management posted fliers/signs/advertisements for a big Friday night show but whenever we showed up there was a $60/person entry fee, this fee was not posted on any advertisement around the property. Overall the stay was okay, the place was well kept and food/drinks were good. Not rushing to return to resort.

Stayed 4 nights in Oct 2025

10/10 Excellent

Michael Adam

Oct 19, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Loved our stay! Beautiful resort! Food was great!

Stayed 7 nights in Oct 2025

10/10 Excellent

Arthur

Oct 17, 2025

Liked: Cleanliness, property conditions & facilities

Stayed 7 nights in Oct 2025

8/10 Good

Carli

Traveled with family and small children

Oct 17, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We really liked this resort! The staff is friendly and helpful, the whole place is beautiful, the food is good, and the beach and pool are great. Housekeeping does a great job keeping the room clean from day to day. We had our 9 month old with us and he loved all the fun animals around the property— flamingos, parrots, monkeys, tortoises, peacocks… basically a whole zoo! It’s very cool! A monkey even came within a couple feet of us which he found very exciting. The water was calm enough to take him into the ocean most days. The beach was beautiful without much seaweed. The food was pretty good as well. I found the buffet above average in my experience of resort buffets, and we enjoyed the Japanese hibachi restaurant as well as the smokehouse. I really can’t come up with any complaints about this place!

Hibachi chef with the rice chicken at the Japanese restaurant

Stayed 9 nights in Oct 2025

10/10 Excellent

José de Jesús

Oct 15, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

My wife asked for a blanket and we never got it

Stayed 3 nights in Oct 2025

6/10 Okay

Pavan

Traveled with family

Oct 14, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

The property was really nice and clean. The pool was huge, it was beautiful but, its really deep... theres only 2 shallow areas with no shade and with young kids that cant swim it was always panic mode if we saw them walking towards the deep end. Other than the breakfast buffet, the buffets at this resort weren't the best. The only place we found where the food was ok was the Smoke house, the Italian restaurant and the kids would enjoy the burgers and fries by the beach. Definitely not a five star for food or hotel rooms. The rooms are really outdated. Being from Canada, alot of other South American guests would stare at us when we would talk to each other in english. They were not friendly at all. Also, beware that when you check in they are so friendly because they want you to join the Iberostar premium club. They waste 2 hours of your time the following day with presentations and then when you say no your not interested in joining .... there not the friendliest after that. We were dealing with Luis... and the next evening when I saw him in the lobby he turned his face and ignored me.

Stayed 5 nights in Oct 2025

10/10 Excellent

Juan Luis

Oct 9, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

This place is very clean, loved the water and green outdoors, pools are big and clean

Stayed 5 nights in Oct 2025

Top picks

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Packages

Iberostar Waves Tucán - All Inclusive

Choose dates to view prices

Photo gallery for Iberostar Waves Tucán - All Inclusive

Reviews

Popular amenities

Explore the area

Room options

View all photos for Premium Room

Premium Room

View all photos for Junior Suite

Junior Suite

View all photos for Junior Suite, Oceanfront

Junior Suite, Oceanfront

View all photos for Premium Room (Near Pool)

Premium Room (Near Pool)

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Premium Room

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Junior Suite

View all photos for Junior Suite, Oceanfront (Beach Access)

Junior Suite, Oceanfront (Beach Access)

View all photos for Premium Room (Near Pool)

Premium Room (Near Pool)

View all photos for Premium Room, Beachside

Premium Room, Beachside

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Premium Room, Beachside

View all photos for Premium Room (Promo)

Premium Room (Promo)

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Premium Room (Promo)

View all photos for Premium Room (Tropical View)

Premium Room (Tropical View)

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Premium Room (Tropical View)

View all photos for Junior Suite, Oceanfront

Junior Suite, Oceanfront

View all photos for Junior Suite, Oceanfront (Beach Access)

Junior Suite, Oceanfront (Beach Access)

View all photos for Premium Room (Pure Wellness)

Premium Room (Pure Wellness)

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Premium Room (Pure Wellness)

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Hotel Riu Playacar - All Inclusive

About the neighborhood

Playa del Carmen

What's nearby

Getting around

Restaurants

About this property

Iberostar Waves Tucán - All Inclusive

All inclusive details

Gratuities and taxes

Food and beverages

Activities and facilities/equipment

Water activities

Land activities

Lessons/classes/games

Entertainment

Property amenities

Internet

Parking and transportation

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More