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Riviera Resort Palm Springs

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Riviera Resort Palm Springs

Exterior
Indoor spa tub
1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds
Meeting facility
1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Reviews

7.6 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Spa
    Spa
  • Parking available
    Parking available
  • Breakfast available
    Breakfast available
  • 24/7 front desk
    24/7 front desk
  • Hot Tub
    Hot Tub

Explore the area

Map
1600 N Indian Canyon Drive, Palm Springs, CA, 92262
  • Desert Regional Medical Center
    14 min walk
  • Palm Springs Square Shopping Center
    15 min walk
  • Las Palmas
    16 min walk
  • Palm Springs, CA (PSP-Palm Springs Intl.)
    11 min drive

Room options

View all photos for Suite, 1 Twin Bed, Mobility Accessible (Mobility, Roll-In Shower)

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Suite, 1 Twin Bed, Mobility Accessible (Mobility, Roll-In Shower)

  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite, 1 Twin Bed (Yucca)

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Suite, 1 Twin Bed (Yucca)

  • 569 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Deluxe Room, 2 Queen Beds

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Deluxe Room, 2 Queen Beds

  • 356 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, Multiple Beds

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Premium Room, Multiple Beds

  • 356 sq ft
  • Sleeps 4
  • 2 King Beds

View all photos for Standard Room, 2 Queen Beds, Mobility Accessible (Mobility, Roll-In Shower)

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Standard Room, 2 Queen Beds, Mobility Accessible (Mobility, Roll-In Shower)

  • 320 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Twin Bed (Agave)

Suite, 1 Twin Bed (Agave) | 1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Suite, 1 Twin Bed (Agave)

  • 569 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 2 Queen Beds

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Standard Room, 2 Queen Beds

  • 320 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Mobility Accessible (Mobility, Roll-In Shower)

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Deluxe Room, 2 Queen Beds, Mobility Accessible (Mobility, Roll-In Shower)

  • 356 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Twin Bed (Chairman)

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Suite, 1 Twin Bed (Chairman)

  • 1744 sq ft
  • Sleeps 4
  • 1 Twin Bed

View all photos for Suite, 1 Twin Bed (Indigo)

Shower, hair dryer, towels, soap

Suite, 1 Twin Bed (Indigo)

  • 747 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite, 1 Twin Bed (Sage)

TV, pay movies

Suite, 1 Twin Bed (Sage)

  • 818 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Standard Room

  • 320 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite, 1 Twin Bed (Lily)

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Suite, 1 Twin Bed (Lily)

  • 569 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite, 1 Twin Bed (Palo Verde)

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Suite, 1 Twin Bed (Palo Verde)

  • 569 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite, 1 Twin Bed, Mobility Accessible (Mobility, Roll-In Shower)

Shower, hair dryer, towels, soap

Suite, 1 Twin Bed, Mobility Accessible (Mobility, Roll-In Shower)

  • 747 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Deluxe Room, 1 King Bed, Mobility Accessible (Mobility, Roll-In Shower)

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Deluxe Room, 1 King Bed, Mobility Accessible (Mobility, Roll-In Shower)

  • 320 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Premium Room, 1 King Bed

  • 570 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Deluxe Room, 1 King Bed

  • 320 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Mobility Accessible (Mobility, Roll-In Shower)

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Standard Room, 1 King Bed, Mobility Accessible (Mobility, Roll-In Shower)

  • 356 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Standard Room, 1 King Bed

  • 356 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Mobility Accessible (Mobility, Roll-In Shower)

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Premium Room, 1 King Bed, Mobility Accessible (Mobility, Roll-In Shower)

  • 463 sq ft
  • Sleeps 2
  • 1 King Bed
Pool
Renaissance Palm Springs Hotel
Pool
Hot Tub
Kids pool
Free WiFi
4.3 out of 5, Excellent, (1125)
The price is $267
$229 per night
$267 total
Dec 5 - Dec 6
Renaissance Palm Springs Hotel

About the neighborhood

Palm Springs

A stay at Riviera Resort Palm Springs places you in the heart of Palm Springs, a 3-minute drive from San Jacinto Mountains and 5 minutes from Palm Springs Convention Center. .This spa resort is 3.3 mi (5.4 km) from Palm Springs Air Museum and 3.5 mi (5.7 km) from Moorten Botanical Garden and Cactarium.
View more Resorts in Palm SpringsOpens in a new window

What's nearby

  • Elvis Honeymoon Hideaway - 4 min drive - 1.4 miles
  • Palm Springs Art Museum - 4 min drive - 2.2 miles
  • Palm Springs Convention Center - 5 min drive - 2.3 miles
  • Palm Springs Air Museum - 6 min drive - 3.4 miles
  • Palm Springs Aerial Tramway - 15 min drive - 5.4 miles

Getting around

  • Palm Springs Station - 16 min drive
  • Palm Springs Intl. Airport (PSP) - 11 min drive

Restaurants

  • ‪Billy Reed's Restaurant - ‬5 min walk
  • ‪Del Taco - ‬16 min walk
  • ‪Denny's - ‬12 min walk
  • ‪Carl's Jr. - ‬19 min walk
  • ‪John's Restaurant - ‬19 min walk

About this property

Riviera Resort Palm Springs

Resort with 2 outdoor swimming pools, near San Jacinto Mountains
Riviera Resort Palm Springs offers 398 air-conditioned accommodations with safes and coffee/tea makers. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets and premium bedding. Televisions come with pay movies.

Bathrooms include showers and hair dryers. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided.

2 outdoor swimming pools and 2 spa tubs are on site. Other recreational amenities include a sauna, a fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

St. Somewhere Spa has 15 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology. The spa is open daily.
Make yourself at home in one of the 398 air-conditioned rooms featuring refrigerators. Your pillowtop bed comes with Egyptian cotton sheets. Bathrooms have showers and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, 2 spa tubs, and a sauna. Additional amenities at this resort include gift shops/newsstands, a hair salon, and wedding services.
Satisfy your appetite with Italian cuisine at Come Monday Cafe, a restaurant where you can enjoy drinks at the bar/lounge, take in the pool view, or dine alfresco. Dining is also available at the coffee shop/cafe. Relax with a refreshing drink at one of the 2 poolside bars. Continental breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Event facilities at this resort consist of a conference center and 22 meeting rooms.
Continental breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Come Monday Cafe - Overlooking the pool, this restaurant specializes in Italian cuisine and serves breakfast only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
JWB Grill - This restaurant specializes in American cuisine and serves lunch and dinner. Open daily.
License to Chill - This restaurant specializes in American cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
5 o’Clock Somewhere Bar - This bar specializes in American cuisine and serves light fare only. Open daily.

Languages

English, Malay, Spanish

Property amenities

Parking and transportation

  • Valet parking on site (USD 18 per day; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily continental breakfast available 7:00 AM to 11:00 AM for a fee: USD 15 to 30 for adults and USD 10 to 15 for children
  • 2 poolside bars
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining

Restaurants on site

  • 5 o’Clock Somewhere Bar
  • Come Monday Cafe
  • JWB Grill
  • License to Chill

Things to do

  • 2 outdoor pools
  • 2 spa tubs
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Gym
  • Sauna
  • Shopping
  • TV in common areas
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's games
  • Fenced pool
  • In-room refrigerator
  • Laundry facilities
  • Pool gate

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Turndown service
  • Wedding services

Business services

  • 22 meeting rooms
  • Business center
  • Computer station
  • Conference center
  • Coworking space

Outdoors

  • Garden
  • In a national park
  • In the mountains
  • Outdoor furniture
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 15 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 2 floors
  • 8 buildings
  • Ballroom
  • Banquet hall
  • Built in 1959
  • Smoke-free property

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Pay movies
  • TV

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 1:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 100 lbs per pet)
Pets cannot be left unattended
An off-leash area is available

Children and extra beds

Children are welcome
3 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 46.68 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach towels
  • Bicycle storage
  • Business center/computer access
  • Fitness center access
  • Health club access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Internet access
  • Newspaper
  • Parking
  • Phone calls
  • Pool access

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately USD 15 to 30 for adults, and USD 10 to 15 for children
  • Valet parking fee: USD 18 per day (in/out privileges)
  • Pet fee: USD 100.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Riviera Noble House
Riviera Noble House Resort
Riviera Palm Springs Noble House
Riviera Palm Springs Noble House Resort
Riviera Palm Springs Tribute Portfolio Resort
Riviera Tribute Portfolio Resort
Riviera Palm Springs Tribute Portfolio
Riviera Tribute Portfolio
Riviera Palm Springs Tribute Portfolio Starwood Hotels Hotel
Riviera Tribute Portfolio Starwood Hotels Hotel
Riviera Palm Springs Tribute Portfolio Starwood Hotels
Riviera Tribute Portfolio Starwood Hotels
Riviera Resort Palm Springs
Riviera Hotel Palm Springs
Palm Springs Riveria Resort
Riviera Resort And Spa Palm Springs
The Riviera Palm Springs a Tribute Portfolio Resort
Riviera Resort Palm Springs
Riviera Hotel Palm Springs
Palm Springs Riveria Resort
Riviera Palm Springs Tribute Portfolio by Starwood Hotels
Riviera Palm Springs A Noble House Resort
Riviera Palm Springs
The Riviera Palm Springs
Riviera Resort Palm Springs Resort
Margaritaville Resort Palm Springs
Riviera Resort Palm Springs Palm Springs

Reviews

7.6

Good

Rating 10 - Excellent. 909 out of 2175 reviews" "
Rating 8 - Good. 495 out of 2175 reviews" "
Rating 6 - Okay. 347 out of 2175 reviews" "
Rating 4 - Poor. 225 out of 2175 reviews" "
Rating 2 - Terrible. 199 out of 2175 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Charity

Traveled with family
Disliked: Cleanliness
Found hair in the shower all over once we checking in and can hear people running above us and kept waking us up.
Stayed 2 nights in Aug 2024

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

10/10 Excellent

Lisa

Stayed 1 night in Aug 2024

10/10 Excellent

Pouya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

8/10 Good

James

Stayed 1 night in Aug 2024

2/10 Terrible

luis, los angeles

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I found the room with bedbugs evidence, ripped mattress covers, carpet with stains. When I complained the staff was polite and professional. I was transferred to a different room but the room was dirty.
Stayed 2 nights in Jul 2024

10/10 Excellent

Alondra Diaz

Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Alejandra

Stayed 1 night in Aug 2024

8/10 Good

Angalissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

4/10 Poor

Olga

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
When we checked in, we got checked in to a room that wasn’t clean. Then we got assign a new room, and waited almost an hr for us to get the new keys to our room.
Stayed 2 nights in Aug 2024

4/10 Poor

Alanna

Traveled with group
Disliked: Amenities
1. Pictures look way better than what you will actually experience. 2. This property did not have power most importantly air conditioning for over 14 hours. ***Note: Palm Springs was under a heat wave. 3. Hotel room and amenities were dirty and need a deep clean. When I went to talk to the manager about canceling my stay he was amazing. He credited my night without power and allowed me to cancel the rest of my hotel nights with them without penalty. Him and his staff didn’t seem to trust that the power actually got fixed. I was thankful to be able to move to a more reliable resort. Overall I would not stay here again until serious repairs and deep cleans happen.
Stayed 4 nights in Aug 2024

10/10 Excellent

Anna

Stayed 5 nights in Jul 2024

2/10 Terrible

Luis E

Traveled with family
Disliked: Staff & service, amenities
Hotel lost power on the 2nd day of my three day stay. and power was never restored. Nothing was offer for the inconviniece. We had to relocate to another hotel on our own. Have not received credit for the two nights I paid that was not used since I had to check out do to unbearable heat in the room.
Stayed 3 nights in Aug 2024

2/10 Terrible

Jose

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

6/10 Okay

Denise

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

brenda

Traveled with partner
Liked: Cleanliness, staff & service, amenities
It was a nice stay but do to our room not having a solid liner for our window all we had a was a sheer curtain and when called the maintenance they sad they didn’t have any and that we would have to move room reminded you it was late when we notice we had been in the pool since we arrived so it was late when we got back to the room and after drinking being in the sun we didn’t want to move so we just stayed we had no privacy and it was bright ass hell in the morning. but beside that the manager was nice about it and comp us. but we had a good time at the poo. Bartenders were amazing
Stayed 1 night in Jul 2024

4/10 Poor

Randall

Disliked: Staff & service, amenities, property conditions & facilities
The power went out on the first night of my stay and the hotel made no effort to inform guests of any updates. It was out the entire night in 95 degree weather. They did offer a refund for the evening, but unfortunately that was not the only problem. The hotel room smelled bad, the bed was uncomfortable, there was no plug for the bathtub and when they came to refill the shampoo and shower gel, they left the old bottles in my bathroom. Overall around the property there was a sense of things not being well kept up and I do not think it is worth the cost, especially with the resort fee tacked on.
Stayed 3 nights in Aug 2024

2/10 Terrible

Sean

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
When i got to the hotel the biggest thing they don't tell you is that the security deposit they want costs just as much as paying for your room. Per night! Yes they want a security deposit that cost just as much as renting a room, per night! I've never been to any hotel that wants that high of a security depost. After having that suckerpunch of a security deposit. I turned into my room the first night. The power went out, until morning. The walls are also super thin and the floorboards constantly creaking when people are walking. I didn't even have a full stay and left the night before because my departure date. The only good thing I can give this place is that I like their showers. I would overlook the power failing, thin walls, and creaking floor. But having the giant security deposit magnifies all the problems. I'm never coming back and I don't recommend it to anyone else.
Stayed 3 nights in Aug 2024

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Be warned: the power goes out and it's 117 degrees
It was awful - the power went off for 8+ hours and it became 90 degrees in our rooms. Kids were sitting in hallways to escape the heat. Staff didn't know what to do.
Stayed 2 nights in Aug 2024

2/10 Terrible

Ruben

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
our first night we had issues with our room. the main door was hard to open and close. the bathroom handle door was loose and ready to fall off. Friday morning we woke up with aunts all over the room. the power went out completely Friday, with no AC and keep in mind the weather was 110. Having a 2 year old with you in those conditions were no good. Saturday we ran out of there as there was no solution to when the power would go back up. the city had no issues. only the hotel. how does the hotel not go around to advise if you are ok or if we need accommodations to make the situation better. it was a horrible experience and never going back there again!
Stayed 3 nights in Aug 2024

2/10 Terrible

Christopher

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The power went out for an entire day and night with no offers of any kind to improve the experience. It’s in Palm Springs during a 115 degree weather. That shouldn’t be a situation that exists.
Stayed 2 nights in Aug 2024

2/10 Terrible

francely

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a weekend trip at this resort for 3 days. Within a couple hours of checking in, me and my husband went to the JWB resturaunt to go eat. About 30 mins passed and us eating the power went out. So we were literally eating in the dark in the resturaunt, without being informed what happened, no one told like "hey sorry for the outrage this and that happened", there was no saying in anything. So whatever we just finished eating and left back to our room, and our power was still out, came back on so we decided to just stay because we were trying to be understanding saying like oh maybe it was just a glitch. We headed towards the pool and it went off again and this time it went off for hours. We were back in the room with no power, no AC, and not being informed about anything. We ended up calling a couple of hotels to and told them our situationship and they all nearly said "oh yeah that usually happens to them" like uhhh okay! anyways NOW WE KNOW, and to top it off we were able to get a full refund and i still havent got the refund and they want to charge me atleast a "cancellation fee/one night fee" when i wasnt even there for 24 hours. We were literally there for 3 hours not even inside at the hotel! Never had this happened before on my times on traveling, and the fact they couldnt even accomadate us, its just sad. What a bad experience.
Stayed 2 nights in Aug 2024

10/10 Excellent

Jiren, Los Angeles

Stayed 3 nights in May 2024

6/10 Okay

Janie

Friday no power until Saturday morning
Stayed 2 nights in Aug 2024