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Best Western Cades Cove Inn

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Best Western Cades Cove Inn

Reception
Lobby
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Desk, iron/ironing board, free WiFi, bed sheets
Exterior
Free daily full breakfast

Reviews

8.2 out of 10

Very good

Popular amenities

  • Pet friendly
  • Gym
  • Breakfast included
  • Housekeeping
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
7824 E Lamar Alexander Pkwy, Townsend, TN, 37882
  • Shadows of the Past Hiking/Biking Trail
    2 min walk
  • Townsend Visitor Center
    3 min walk
  • Trailhead Steakhouse
    4 min walk
  • Knoxville, TN (TYS-McGhee Tyson)
    32 min drive

Room options

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

Standard Room, 1 King Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub (with Sofabed)

Desk, iron/ironing board, free WiFi, bed sheets

Suite, 1 King Bed, Non Smoking, Jetted Tub (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

Similar properties

Front of property

Tremont Lodge & Resort

Pool
Breakfast included
Pet friendly
Parking included
4.3 out of 5, Excellent, (292)
The price is $107
per night
$122 total
includes taxes & fees
Jan 5 - Jan 6
Tremont Lodge & Resort

About the neighborhood

Townsend

With a stay at Best Western Cades Cove Inn in Townsend, you'll be within a 5-minute drive of Great Smoky Mountains National Park and Townsend Visitor Center. .This hotel is 10.6 mi (17 km) from Cades Cove and 19.5 mi (31.4 km) from Great Smoky Mountains National Park Headquarters.

What's nearby

  • Townsend Visitor Center - 3 min walk
  • Dark Island Swinging Bridge - 7 min walk
  • The Little River Railroad and Lumber Company Museum - 7 min walk
  • River Rage Go-Kart Track - 2 min drive
  • Great Smoky Mountains Heritage Center - 2 min drive

Getting around

  • McGhee Tyson Airport (TYS) - 32 min drive

Restaurants

  • ‪Townsend Abbey - ‬7 min walk
  • ‪The Artistic Bean - ‬14 min walk
  • ‪Apple Valley Cafe - ‬4 min drive
  • ‪Riverstone Family Restaurant - ‬3 min drive
  • ‪Burger Master Drive In - ‬3 min drive

About this property

Best Western Cades Cove Inn

Hotel in Townsend with free breakfast and a fitness center
Best Western Cades Cove Inn offers 54 accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with cable channels. Refrigerators and microwaves are provided.

This Townsend hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and complimentary toiletries. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
Make yourself at home in one of the 54 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and microwaves.
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and a vending machine.
A complimentary full breakfast is served daily from 6:00 AM to 9:00 AM.
Featured amenities include a business center, a 24-hour front desk, and a vending machine. Free self parking is available onsite.
A complimentary full breakfast is served each morning between 6:00 AM and 9:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • Gym

Family friendly

  • In-room microwave
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 30 per pet, per night
Service animals are welcome, and are exempt from fees
2 total (up to 80 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 30 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western Cades Cove
Best Western Cades Cove Inn
Best Western Cades Cove Inn Townsend
Best Western Cades Cove Townsend
Cades Cove Inn
Best Cades Cove Townsend
Best Western Cades Cove Inn Hotel
Best Western Cades Cove Inn Townsend
Best Western Cades Cove Inn Hotel Townsend

Best Western Cades Cove Inn Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 464 out of 1002 reviews" "
Rating 8 - Good. 293 out of 1002 reviews" "
Rating 6 - Okay. 133 out of 1002 reviews" "
Rating 4 - Poor. 71 out of 1002 reviews" "
Rating 2 - Terrible. 41 out of 1002 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Lakelyn

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It was good other than the ac system didn’t work until the last night & the tub didn’t drain
Stayed 2 nights in Sep 2024

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was awesome the staff was great the lady at the front desk was a very outgoing woman she made me feel welcome just like I were at my own home also the rooms were very clean very well. Taken care. One other thing the breakfast was on 1000 it was great just as good as if you were going out to eat anywhere other. For real this place is on there game keep the good work up that’s the reason the rooms are staying booked up
Stayed 1 night in Sep 2024

2/10 Terrible

Robin

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
check in is horrible and rude
Stayed 1 night in Sep 2024

10/10 Excellent

Sheryl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and property were very clean, neat, and well cared for. The staff was always available, helpful and friendly. A very nice place to stay at a fair price. A nice touch were the rockers outside each room allowing you to enjoy the fresh mountain air and view.
Stayed 5 nights in Sep 2024

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness
The managers there were very nice. What I didn't like about the room was that it wasn’t as clean I like my hotel rooms. There was dust on the lamps and some of the other fixtures in the room. About 3 spiders on the ceiling in the main room and bathroom shower. We checked for bed bugs just because the place didn’t appear well-kept. The tissue box was not refilled. The bathtub had old soap in the corner. The bathroom wall had yellowish dripping stains running down the wall. Also, I did not care for the water pressure in the shower. I felt like I couldn’t get all the soap out of my hair. Another thing I will add is about the AC/fan unit. I like it cold when I sleep so I had the ac on. Well, it was so incredibly loud when it would shut off and just as loud when it turn back on. Every time it did that it startled me and I did not sleep much at all. I did appreciate the carpet-less flooring. I hate wondering what germs are all in the carpet when I stay in hotel rooms like that. So it was nice to have a carpet-less room. The breakfast was really good!! That was probably the best part of my stay.
Stayed 2 nights in Sep 2024

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very quiet and not so commercialized
Always nice stayed there 5 years now
Stayed 3 nights in Sep 2024

8/10 Good

Amy

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Spacious room. Cold refrigerator. Shower had good water pressure and hot water. Great pillows and comfortable bed. Excellent breakfast. Personable staff. Easy check in and check out. The only thing that was a HUGE turnoff was the room was over sprayed with Febreeze or some other air freshener. The smell was overpowering and nauseating when first walking into room. Had to leave door open. After the fourth day the smell remained strong when first entering room after being gone all day.
Stayed 4 nights in Sep 2024

2/10 Terrible

David

Traveled with partner
Disliked: Staff & service
Clerk at check in was rude. My wife went in to check us in and he sent for me to come in and was rude.
Stayed 1 night in Sep 2024

4/10 Poor

Joseph

Traveled with family
Disliked: Staff & service, amenities
Pool and gym closed ant and bug in room
Stayed 1 night in Sep 2024

8/10 Good

Don

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2024

8/10 Good

Bradley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing. They are very nice people. Very accommodating. The only drawback is that the rooms are moist. For example.. I straightened my hair ( I have a very expensive straightener) and 30 minutes later I had wavy hair again. Otherwise it was a great stay. The breakfast was really good.
Stayed 3 nights in Aug 2024

10/10 Excellent

Wei

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Mountain View. The room was pretty clean. Hot breakfast.
Stayed 1 night in Aug 2024

10/10 Excellent

Ziwei, Boston

Stayed 1 night in Aug 2024

8/10 Good

Angela

Stayed 3 nights in Aug 2024

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean, quiet and close to Cades Cove. Would stay here again when we come back.
Stayed 2 nights in Aug 2024

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful nice but no pool
Stayed 3 nights in Aug 2024

10/10 Excellent

Victoria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Weekend stay.
The hotel was clean and very friendly service upon check - in. My only problems were, when we booked we selected to pay at the property when we arrived. The morning of us coming in, they tried to charge my card and I didn’t have that amount of money on it, as I have learned in the past. You never know what is going to happened with these banks and things and not have access to money. They contacted me through email and was going to cancel my reservations if it was not paid. I was on the way from home to pigeon forge and our bank is a small bank, don’t have access to where I can deposit money into our account or atm’s everywhere. That’s was a huge issue as I had stated to pay at the property. The only problems with the rooms, the beds are super hard and extremely high.
Stayed 3 nights in Aug 2024

6/10 Okay

Tiffany

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2024

6/10 Okay

Cindy, Westminster

Traveled with family
Great customer service and breakfast!
Stayed 2 nights in Aug 2024

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

6/10 Okay

Sarah

Liked: Staff & service
Disliked: Cleanliness, amenities
The staff said there was a leak in the bathroom they couldn’t fix yet. No problem. This leak was the water on full from the bathtub. ALL. NIGHT. LONG. They said if it’s too loud out a towel under the door. Really?? That’s the solution?? I left before the sun was up
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will be back!
Clean room, friendly staff, good breakfast variety including some gluten free and dairy free options. No complaints.
Stayed 1 night in Aug 2024

10/10 Excellent

Dova

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at BW Cades Cove. Andre welcomed us warmly and with a delightful sense of humor, answering all of my questions. His colleague, later on (after 9 pm) offered to come to our room to investigate why we weren’t getting most of the cable channels listed. The room was clean, spacious, with a little table and chairs in the corner. Bed was comfortable and our dog enjoyed the room and the large field just in the other side of the parking lot. We were able to park next to our room. I took a call on the rocking chair outside my room and moved into the lobby at 9 pm when it got too buggy. Staff asked if I needed any assistance. We slept through breakfast, but, I was able to get some tea and a granola bar to go. So near the park! Great place! Great staff! Will return someday! Thanks!
Stayed 1 night in Aug 2024

10/10 Excellent

Deborah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a enjoyable experience. The staff was very friendly and the rooms were clean and comfortable
Stayed 1 night in Aug 2024

10/10 Excellent

Rhonda

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024