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Gatlinburg Town Square by Exploria Resorts

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Gatlinburg Town Square by Exploria Resorts

Exterior
Interior entrance
GTV Studio | Free WiFi, bed sheets
Indoor pool, seasonal outdoor pool
Exterior

Reviews

8.2 out of 10

Very good

Popular amenities

  • 24/7 front desk
  • Gym
  • Housekeeping
  • Hot Tub
  • Laundry
  • Pool

Explore the area

Map
515 Historic Nature Trail, Gatlinburg, TN, 37738
  • Gatlinburg Convention Center
    5 min walk
  • Gatlinburg Space Needle
    7 min walk
  • Traffic Light #8
    7 min walk
  • Knoxville, TN (TYS-McGhee Tyson)
    70 min drive

Room options

GTS Accessible Studio

  • 442 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for GTS Accessible 1 bedroom Condo

Free WiFi, bed sheets

GTS Accessible 1 bedroom Condo

  • 727 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for GTVH Standard King Room

GTVH Standard King Room | Free WiFi, bed sheets

GTVH Standard King Room

  • Sleeps 2
  • 1 King Bed

View all photos for GTS Accessible 2 bedroom Condo

Free WiFi, bed sheets

GTS Accessible 2 bedroom Condo

  • 912 sq ft
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 Twin Sofa Bed

View all photos for GTV Hotel Accessible Queen

Free WiFi, bed sheets

GTV Hotel Accessible Queen

  • Sleeps 2
  • 1 Queen Bed

View all photos for GTV Accessible 1 bedroom Condo

Free WiFi, bed sheets

GTV Accessible 1 bedroom Condo

  • 727 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for GTVH Standard Queen Room

GTVH Standard Queen Room | Free WiFi, bed sheets

GTVH Standard Queen Room

  • Sleeps 4
  • 2 Queen Beds

View all photos for GTS 2 Bedroom Premium

Free WiFi, bed sheets

GTS 2 Bedroom Premium

  • 912 sq ft
  • Sleeps 7
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for GTS 2 Bedroom Deluxe

Free WiFi, bed sheets

GTS 2 Bedroom Deluxe

  • 864 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for GTS 1 bedroom Condo

Free WiFi, bed sheets

GTS 1 bedroom Condo

  • 727 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for GTS Studio

GTS Studio | Free WiFi, bed sheets

GTS Studio

  • 322 sq ft
  • Sleeps 3
  • 1 Queen Bed OR 1 Double Sofa Bed

View all photos for GTS 3 Bedroom Condo

GTS 3 Bedroom Condo | Free WiFi, bed sheets

GTS 3 Bedroom Condo

  • Sleeps 9
  • 1 King Bed, 2 Twin Beds, 1 Queen Bed and 1 Double Sofa Bed

View all photos for GTV 1 Bedroom Condo

Free WiFi, bed sheets

GTV 1 Bedroom Condo

  • 420 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for GTV Studio

GTV Studio | Free WiFi, bed sheets

GTV Studio

  • 350 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

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4.1 out of 5, Very Good, (1003)
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About the neighborhood

Gatlinburg

With a stay at Gatlinburg Town Square by Exploria Resorts in Gatlinburg, you'll be a 5-minute walk from Gatlinburg Convention Center and 15 minutes by foot from Great Smoky Mountains National Park. .This eco-certified hotel is 0.3 mi (0.5 km) from Gatlinburg Space Needle and 0.4 mi (0.7 km) from SkyPark.

What's nearby

  • Gatlinburg Convention Center - 5 min walk
  • Gatlinburg Space Needle - 7 min walk
  • SkyPark - 8 min walk
  • Ripley's Aquarium of the Smokies - 16 min walk
  • Anakeesta - 16 min walk

Getting around

  • McGhee Tyson Airport (TYS) - 70 min drive

Restaurants

  • ‪Ole Smoky Distillery - ‬8 min walk
  • ‪Loco Burro Fresh Mex Cantina - ‬10 min walk
  • ‪Crawdaddy's Restaurant & Bar - ‬8 min walk
  • ‪Smith & Son Corner Kitchen - ‬7 min walk
  • ‪Mellow Mushroom - ‬8 min walk

About this property

Gatlinburg Town Square by Exploria Resorts

Eco-certified hotel with a fitness center and a seasonal outdoor pool
Gatlinburg Town Square by Exploria Resorts offers 221 air-conditioned accommodations with hair dryers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.
An indoor pool, a children's pool, a seasonal outdoor pool, and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 221 air-conditioned rooms featuring microwaves. Complimentary wireless internet access is available to keep you connected. Bathrooms have complimentary toiletries and hair dryers. Conveniences include phones with free local calls, and housekeeping is provided daily.
Don't miss out on the many recreational opportunities, including an indoor pool, a spa tub, and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and barbecue grills.
Featured amenities include a 24-hour front desk, laundry facilities, and an elevator. Free self parking is available onsite.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site

Things to do

  • Basketball
  • Children's pool
  • Gym
  • Indoor pool
  • Playground
  • Seasonal outdoor pool
  • Spa tub

Family friendly

  • Children's pool
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)

Outdoors

  • Barbecue grill

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Food and drink

  • Microwave

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Phone

Policies

Check-in

Check-in time starts at 4:00 PM
Minimum check-in age: 21

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Renovations and closures

The property will be renovating from July 5 2024 to January 31 2026 (completion date subject to change). The following areas are affected:
  • Elevator
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 250.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Housekeeping is available for an additional fee and varies based on length of stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Gatlinburg Town Square Exploria Resorts Hotel
Gatlinburg Town Square Condo
Gatlinburg Town Square Hotel Gatlinburg
Gatlinburg Town Square Resort
Gatlinburg Town Square Exploria Resorts Condo
Square Exploria Resorts Condo
Gatlinburg Town Square Exploria Resorts
Square Exploria Resorts
Square Exploria Resorts Hotel
Gatlinburg Town Square
Gatlinburg Town Square by Exploria Resorts Hotel
Gatlinburg Town Square by Exploria Resorts Gatlinburg
Gatlinburg Town Square by Exploria Resorts Hotel Gatlinburg

Gatlinburg Town Square by Exploria Resorts Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 486 out of 1001 reviews" "
Rating 8 - Good. 262 out of 1001 reviews" "
Rating 6 - Okay. 111 out of 1001 reviews" "
Rating 4 - Poor. 68 out of 1001 reviews" "
Rating 2 - Terrible. 74 out of 1001 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wanna give a 5 star review to one of the employees at the front desk. He was very quick and efficient. He got our room wrong and immediately changed our room to the correct one.
Stayed 2 nights in Sep 2024

10/10 Excellent

Levi

Stayed 3 nights in Sep 2024

10/10 Excellent

darrish l

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2024

8/10 Good

Vara, Winder

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Far enough from downtown for some quietness but close enough to walk to downtown.
Stayed 3 nights in Aug 2024

4/10 Poor

David

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Great location to walk downtown. The room Was great. Very clean lots of room. Had water leaking from ac unit and leaked out into the carpet and a person came to look. Never came back to clean up the water Parking is bad, elevators to hot inside them. Had to ask many questions at check in time. Both pool temperature to cold. Cable service wasn’t the best.
Stayed 4 nights in Aug 2024

2/10 Terrible

MURTAZA

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DISGUSTING AND DIRTY PROPERTY
Terrible, filthy, poorly maintained property. They need to demolish the whole thing and rebuild it. Rooms were dusty, carpets and blankets were dirty. showers were broken. we had to go down to the laundry room to exchange towels. no turndown service. will never stay there again. go to Embassy Suites down the road.
Stayed 2 nights in Aug 2024

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
The overall stay was good.
Stayed 2 nights in Aug 2024

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy stay
My wife and I enjoyed our stay here. The location is great, it was close to the main square and far enough away to be quiet. My wife and I would definitely stay here again.
Stayed 4 nights in Aug 2024

6/10 Okay

Carrie

Liked: Staff & service, room comfort
Needs updates
We stayed at this property for labor weekend it was ok but needs some renovations done. You can tell its a older building and its showing its age. If you are a taller person over 6 ft tall dont recommend the showers are very short. While looking fora outlet to plug in phone chargers we did find a syringe needle under the bed called the front desk they sent someone up ASAP. So that tells me they need to clean the rooms alot better. Comfort wise it was ok. Also of your not a sable footed walker beware the walk way are a like wonky as some of the pavers are loose.
Stayed 3 nights in Aug 2024

10/10 Excellent

Melissa

Liked: Cleanliness, amenities, property conditions & facilities
I absolutely loved the room. When I go back I want the exact same room. Very nice facility and the staff was personable.
Stayed 2 nights in Aug 2024

8/10 Good

Shakina

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Enjoyed the stay very much
Stayed 2 nights in Aug 2024

8/10 Good

Shiv

Liked: Cleanliness
It was clean & near to Gatlinburg city.
Stayed 3 nights in Aug 2024

10/10 Excellent

Leesa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here twice now. Always enjoy the room with full kitchen and living room. The shower rocks. The beds comfy. Enjoyed the brand new outdoor hot tub and the fire pit. Just wished they stayed open later. We'll stay there again next time we visit Gatlinburg.
Stayed 5 nights in Aug 2024

10/10 Excellent

Joanna

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff was very friendly and helpful.
Stayed 3 nights in Aug 2024

10/10 Excellent

tymeshia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As first timers staying here was great. No only were we able to access the trolley , we were able to walk to the downtown district for alcohol fun. The only thing that would have make our stay top notch was if there was a breakfast option available. Being within walking distance we didn't have to competely depend on the trolley to move around. We hope to stay here again for our next stay!
Stayed 2 nights in Aug 2024

10/10 Excellent

Trenton

We were very happy with the room and we loved seeing a bear from a safe distance of coarse we will definitely stay there again. Parking spots are really hard to get into
Stayed 2 nights in Aug 2024

10/10 Excellent

Micaela

Liked: Cleanliness, staff & service, property conditions & facilities
Everythingvwas fine
Stayed 2 nights in Aug 2024

10/10 Excellent

Kasey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had an excellent stay and will stay there again would highly recommend
Stayed 3 nights in Aug 2024

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
I paid for a room with a balcony view and got a room with a jet tub by the bed and no view. When I called the front desk and told them I paid for the view, I was told that the other half was where the view was but it was already in use and there were no other rooms. I called back and told her that the room was not acceptable, it smelled like stale cigarettes and not what I paid for and ask if she would refund the cost, she agreed without any problems. I gave service 4 stars because she really was helpful without attitude and for that I was really impressed. As far as everything else, I'm actually pretty disappointed because the positive reviews are why I booked it but I believe had we been in the other half it would have met my expectations.
Stayed 3 nights in Aug 2024

8/10 Good

John

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Nice location, short walk to main strip. Room was pretty dated and hotel was having some work done to it. Friendly staff. Many bears running around at night.
Stayed 7 nights in Aug 2024

4/10 Poor

Jaclyn

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
When I made this reservation I was under the impression I would be in the resort. When we arrive we are put in a small building separate from the resort. Our room wasn't completely clean the sliding door didn't lock and there was a huge gap under the main door. Definitely was over charged for what we got and will not be rebooking with this location.
Stayed 3 nights in Aug 2024

8/10 Good

Amy

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2024

4/10 Poor

Ronald

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lots of issues with room that was booked. Didn’t have that many issues in the past.
Stayed 5 nights in Jul 2024

2/10 Terrible

Josie

Disliked: Cleanliness, property conditions & facilities
Cockroach was found in my room
Stayed 4 nights in Aug 2024