2/10 Terrible
Mary E.
Aug 24, 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Arrived at this hotel for an overnight stay with two pair of sneakers and left with one pair. Knew I had brought two pairs, but waited to get home, after traveling for a month, to confirm that my sneakers had been stolen from my bag in the hotel room.
BRAND NEW Brooks sneakers. Back in Burlington, I stopped by the hotel to let them know they have a thief on their staff.
Representative at desk told me someone would contact me (it seemed they wanted to look somewhere for my sneakers, even though I explained that the sneakers were most definitely stolen…I had already asked for a key to re-enter the room the morning I checked out-when I got to my car and realized one pair of sneakers was missing.) I will NEVER use this hotel again. Hopefully whoever stole my sneakers is getting good use from them. Perhaps I'm lucky that something more valuable wasn't stolen, but it's disconcerting that Delta has no response to the fact that I was a target of a thief on their staff.
1028 characters
Mary E.
Stayed 1 night in Aug 2024