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Quality Inn & Suites Palm Island Indoor Waterpark

2.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Quality Inn & Suites Palm Island Indoor Waterpark

Lobby
Premium bedding, desk, iron/ironing board, free cribs/infant beds
Pool
Pool
Premium bedding, desk, iron/ironing board, free cribs/infant beds

Reviews

5.4 out of 10

Popular amenities

  • Bar
  • Room service
  • Gym
  • Breakfast included
  • Pet friendly
  • Laundry

Explore the area

Map
8250 Park Rd, Batavia, NY, 14020
  • Palm Island Indoor Waterpark
    7 min walk
  • Batavia Downs Casino
    16 min walk
  • Holland Land Office Museum
    3 min drive
  • Buffalo, NY (BUF-Buffalo Niagara Intl.)
    36 min drive

Room options

Room, 2 Double Beds, Smoking

  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

Room, 2 Double Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Premium bedding, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Non Smoking

  • 24 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Double Beds, Non Smoking

  • 24 sq ft
  • Sleeps 4
  • 2 Double Beds

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The price is $73
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$83 total
includes taxes & fees
Jan 14 - Jan 15
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About the neighborhood

Batavia

With a stay at Quality Inn & Suites Palm Island Indoor Waterpark in Batavia, you'll be within a 5-minute drive of Palm Island Indoor Waterpark and Batavia Downs Casino. .This family-friendly hotel is 28.8 mi (46.4 km) from Rochester Institute of Technology and 1.4 mi (2.2 km) from Holland Land Office Museum.

What's nearby

  • Palm Island Indoor Waterpark - 7 min walk
  • Batavia Downs Casino - 16 min walk
  • Rochester Regional Health - 4 min drive
  • Dwyer Stadium - 4 min drive
  • Summit Medical Center - 5 min drive

Getting around

  • Buffalo Niagara Intl. Airport (BUF) - 36 min drive

Restaurants

  • ‪Starbucks - ‬10 min walk
  • ‪Batavia Downs Gaming & Hotel - ‬17 min walk
  • ‪Taco Bell - ‬2 min drive
  • ‪McDonald's - ‬2 min drive
  • ‪Burger King - ‬3 min drive

About this property

Quality Inn & Suites Palm Island Indoor Waterpark

Family-friendly hotel with a water park and free breakfast
Quality Inn & Suites Palm Island Indoor Waterpark offers 194 accommodations with complimentary newspapers and coffee/tea makers. Beds feature premium bedding. Premium satellite television is provided. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a water park (surcharge), a fitness center, and a children's pool.
Make yourself at home in one of the 194 guestrooms featuring refrigerators and microwaves. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and complimentary newspapers, as well as phones with free local calls.
Don't miss out on recreational opportunities including a water park (surcharge) and a fitness center. Additional features at this hotel include complimentary wireless internet access, an arcade/game room, and gift shops/newsstands.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Wrap up your day with a drink at the bar/lounge. A complimentary continental breakfast is included.
Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Batavia? This hotel has 7319 square feet (680 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.
Guests are offered a complimentary continental breakfast.
Quality Inn & Suites Palm Island Indoor Waterpark has a restaurant on site.
Chasers Lounge - This lobby lounge serves dinner only. Open select days.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Free continental breakfast
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Chasers Lounge

Things to do

  • Arcade/game room
  • Children's pool
  • Gym
  • Water park
  • Waterslide

Family friendly

  • Arcade/game room
  • Children's pool
  • Free crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Water park (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 24-hour business center
  • 7,319 square feet of conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 AM
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, and Thursday:
  • Children's pool
  • Indoor pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20 per accommodation, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 20.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 20 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.0 per night
  • Facilities fee: USD 15 per person, per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Clarion Hotel Palm Island
Quality Inn Palm Island Indoor Waterpark
Clarion Hotel Palm Island Indoor Waterpark Batavia
Clarion Hotel Waterpark
Clarion Palm Island Indoor Waterpark
Clarion Palm Island Indoor Waterpark Batavia
Palm Island Indoor Waterpark
Palm Island Waterpark
Quality Palm Island Indoor Waterpark
Quality Inn & Suites Palm Island Indoor Waterpark Hotel
Quality Inn & Suites Palm Island Indoor Waterpark Batavia
Quality Inn & Suites Palm Island Indoor Waterpark Hotel Batavia

Quality Inn & Suites Palm Island Indoor Waterpark Reviews

Reviews

5.4
Rating 10 - Excellent. 116 out of 1000 reviews" "
Rating 8 - Good. 179 out of 1000 reviews" "
Rating 6 - Okay. 201 out of 1000 reviews" "
Rating 4 - Poor. 204 out of 1000 reviews" "
Rating 2 - Terrible. 300 out of 1000 reviews" "

5.4/10

Cleanliness

6.8/10

Staff & service

4.4/10

Amenities

4.8/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

4/10 Poor

Josie

Stayed 1 night in Sep 2024

2/10 Terrible

Jenny

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
First room was terrible, looked like a party room. Then found bugs in the bathroom. Was upgraded to a different room with a king size bed. The bed was horrible, when you sat on it, it would fall off whatever was holding on it. Mattress was hard. Also found bugs in the bathroom the next day. Let’s say, will not be coming here again.
Stayed 2 nights in Sep 2024

2/10 Terrible

Holly

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I don’t recommend anyone even being on that building at all , there are bugs and nothing works and unclean .
Stayed 1 night in Sep 2024

4/10 Poor

Travis

Disliked: Cleanliness, property conditions & facilities, room comfort
Overall dirty hotel
Everything in the hotel was in a state of disrepair. The room wasn’t clean and what was “cleaned” was not done well. I won’t come back here.
Stayed 2 nights in Sep 2024

2/10 Terrible

Shannon Lee, Greene

Disliked: Cleanliness, amenities, property conditions & facilities
The place was very run down. Once we checked in we were told that we could use the second entrance to get to our room. We drove around the hotel to find the second entrance. The entrance was not welcoming at all and wasn’t very secure. The awning or paneling around the entrance was missing exposing the metal frame. You didn’t need to scan your room key to get in or anything so just anyone could walk in. When we were walking down the hallway to our room there was one room with the door wide open, obviously not being used. There was no furniture. It just looked like a dumping ground for the hotels stuff that they don’t know what to do with. There was one door where the handle was completely missing. Once we got to our room we walked in and were immediately greeted with cigarette smoke. The bathroom door looked like someone punched it. The fire alarm looked like it was from the 70’s. The popcorn ceiling was chipping away. One of the out lets only had one working outlet. We paid 140 dollars to stay here. It was definitely not worth it. I would have rather slept in my car.
Stayed 1 night in Sep 2024

6/10 Okay

Tabitha

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not worth the price
This place was in rough shape. We booked a king size room and instead got 2 full size beds. Light didn’t work, dead bolt didn’t work, door handle was broken, bathroom had numerous stains on the ceiling. It was a last minute booking but for the price I expected more
Stayed 1 night in Sep 2024

4/10 Poor

Ronnie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very close to shopping and restaurants. But the hotel had roaches in the room.
Stayed 1 night in Sep 2024

8/10 Good

CATHLEEN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

10/10 Excellent

christopher

Stayed 1 night in Sep 2024

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities
I would never go back. The place lacks everything you would expect to make you feel good about where you are staying
Stayed 1 night in Sep 2024

2/10 Terrible

Elizabeth A.

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I can only say that the beds had fresh sheets, the toilet flushed and water warm for showering. The first room we were given had a used washcloth, wet and dirty in the tub, used towel and various stages of bottled water in the fridge…(some full, some parts gone…most likely left behind)…what looked like months of accumulated dust on countertops and furniture….the second room had a German Cockroach on the wall (but was moving slow, so I figured it had been recently fumigated)…I killed it….The parking lot had sketchy-looking people walking all about. We were concerned about our car…not a very safe feeling
Stayed 1 night in Sep 2024

6/10 Okay

Allan

Traveled with partner
Needs some love and care
Stayed 1 night in Sep 2024

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room was nice but very sketchy staying there. In the first few minutes of being there the sheriff department was there. Then awhile later an officer was pounding on a door just down from us. Made me nervous for who may be staying there.
Stayed 2 nights in Sep 2024

2/10 Terrible

Rebecca

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The only upside to my stay was that there was no extra charge to “upgrade” my room to 2 Doubles and a pull out. My room connected to their old conference centre so there was no natural light at all. The light in the bathroom did not always work. There was a sticker on the bathroom mirror that said if you are not happy to call the front desk, kind of hard to do when there is no phone in the room. The other room in our party had a leaking tub. They had to use the towels to dry the floor and we’re not given new ones by house keeping. The side entrance into the building did not properly latch so just anyone could walk into the building. None of the photos are accurate in the advertising of this hotel. The pool and water park were closed (did not learn this till check in). I would highly recommend you stay somewhere else then give your money to this hotel.
Stayed 2 nights in Sep 2024

2/10 Terrible

Michael

Stayed 2 nights in Jul 2024

2/10 Terrible

GREG, Austin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the most disgusting hotel I’ve ever seen. Filthy carpets, rusting bathtub and shower, holes in the bed sheets, trash littered throughout the property, stench of tobacco smoke and pet stains in the hallways, terrible mattress, no towel service unless you specifically request it. The entire place is gross.
Stayed 4 nights in Sep 2024

2/10 Terrible

Jim

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible condition. Pool closed with no notification on web site
Stayed 1 night in Aug 2024

2/10 Terrible

Jessica, Plymouth

Stayed 1 night in Sep 2024

2/10 Terrible

Cyndi

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I arrived in the evening, and the lobby was filthy. Immediately five men showed up and surrounded me at the desk one of them looking over at the gentleman, checking the end I was extremely uncomfortable and more so when the gentleman checking in yelled out the room number I was to be staying in. Once in my room, the TV did not work, the deadbolt did not work, and despite it being the end of summer, the heat was on high. I am not confident that sheets were clean, but I was too tired to do anything else. Also, it took over 15 minutes for them to get my key working to even get in the room. he accused me of putting it by my phone but then And realized it wouldn’t work for him either after he did it. He then put me in a different room. I’m not sure I have ever been as scared to sleep in a place.
Stayed 1 night in Sep 2024

2/10 Terrible

Tonia

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
False advertisement! Looks like it’s falling apart and just let go! Would not recommend!
Stayed 1 night in Sep 2024

4/10 Poor

Emma

Disliked: Cleanliness, property conditions & facilities
Room smelt bad and it was not clean
Stayed 1 night in Sep 2024

4/10 Poor

SAI PRAKASH

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ac not working in rooms
Stayed 1 night in Aug 2024

2/10 Terrible

Mujo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No towels for the shower rooom smelled bad. Overall outdated place
Stayed 1 night in Sep 2024

6/10 Okay

kandarp

Nothing
Stayed 1 night in Aug 2024

2/10 Terrible

Marissa

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Dont go there
It was absolutely horrible went and was told that the waterpark was closed due to not enough staff and the pool hadnt been open all summer nothing like what the pictures show the whole place smells like idk what
Stayed 2 nights in Aug 2024