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Hotel Riu Palace Mexico - All Inclusive

4.0 star property

Choose dates to view prices

Photo gallery for Hotel Riu Palace Mexico - All Inclusive

4 outdoor pools, pool umbrellas, sun loungers
View from property
Reception
Jetted tub
Property amenity

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Breakfast included
  • Spa
  • Parking included
$507
$416 nightly
$507 total
Total with taxes and fees
Feb 25 - Feb 26

Explore the area

View in a map
Avda. Xaman-Ha, Manzana 3, Lote 4, Condominio Playacar, Playa del Carmen, QROO, 77710
  • Place, Piste Cyclable sur Paseo Xaman-Ha
    ‪2 min walk‬
  • Place, Playacar Beach
    ‪8 min walk‬
  • Place, Playacar Golf Club
    ‪8 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Junior Suite (Superior (U))

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (Superior (U))

8.0 out of 10
Very good
(17 reviews)
  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite (U)

10.0 out of 10
Exceptional
(2 reviews)
  • 506 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Jetted Tub (U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite, Jetted Tub (U)

10.0 out of 10
Exceptional
(3 reviews)
  • 506 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Deluxe

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite Deluxe

  • 505 sq ft
  • Sleeps 3

View all photos for Suite Junior

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite Junior

10.0 out of 10
Exceptional
(1 review)
  • 419 sq ft
  • Sleeps 4

View all photos for Suite Junior with Garden View

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite Junior with Garden View

  • 419 sq ft
  • Sleeps 4

View all photos for Suite Junior

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite Junior

  • 419 sq ft
  • Sleeps 4

View all photos for Room Superior

Minibar, in-room safe, blackout drapes, iron/ironing board

Room Superior

  • 419 sq ft
  • Sleeps 4

View all photos for Suite Deluxe

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite Deluxe

  • 505 sq ft
  • Sleeps 3

View all photos for Junior Suite (M)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (M)

8.8 out of 10
Excellent
(8 reviews)
  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (L)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (L)

  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Superior (L))

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (Superior (L))

  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (E)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (E)

  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Superior (E))

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (Superior (E))

  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Garden View (M)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Garden View (M)

  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (B2C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (B2C)

  • 420 sq ft
  • Sleeps 4
  • 1 Double Bed

View all photos for Junior Suite (Superior, B2C-US)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (Superior, B2C-US)

  • 420 sq ft
  • Sleeps 4
  • 1 Double Bed

View all photos for Suite (B2C-US)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite (B2C-US)

  • 506 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Jetted Tub (B2C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite, Jetted Tub (B2C)

  • 506 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (M)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite (M)

  • 506 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Jetted Tub (M)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite, Jetted Tub (M)

  • 506 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (L)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite (L)

10.0 out of 10
Exceptional
(1 review)
  • 501 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Jetted Tub (L)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite, Jetted Tub (L)

  • 506 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (B2C-CA)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (B2C-CA)

  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite (Superior | B2C-CA)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (Superior | B2C-CA)

  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite (B2C-CA)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite (B2C-CA)

  • 506 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, Jetted Tub (B2C-CA)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite, Jetted Tub (B2C-CA)

  • 506 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite (Superior | C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (Superior | C)

  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Junior Suite (C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (C)

9.4 out of 10
Exceptional
(3 reviews)
  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Suite, Jetted Tub (C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite, Jetted Tub (C)

  • 506 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite (C)

10.0 out of 10
Exceptional
(1 review)
  • 506 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Junior Suite, Garden View (U)

  • Sleeps 3
  • 3 King Beds

Junior Suite, Garden View (Elite Club, U)

  • Sleeps 2
  • 1 King Bed

Junior Suite (Elite Club, Swim-Up, U)

  • Sleeps 2
  • 1 King Bed

Suite, Garden View (Elite Club, U)

  • Sleeps 2
  • 1 King Bed

Suite (Swim-Up, U)

  • Sleeps 2
  • 1 King Bed

Junior Suite (Adults Only, U)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Garden View (C)

  • Sleeps 3
  • 3 King Beds

Junior Suite, Garden View (Elite Club, C)

  • Sleeps 2
  • 1 King Bed

Junior Suite (Elite Club, Swim-Up, C)

  • Sleeps 2
  • 1 King Bed

Suite, Garden View (Elite Club, C)

  • Sleeps 2
  • 1 King Bed

Suite (Swim-Up, C)

  • Sleeps 2
  • 1 King Bed

Junior Suite (Adults Only, C)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Garden View (B2C-US)

  • Sleeps 3
  • 1 King Bed

Junior Suite, Garden View (B2C-US | Elite Club)

  • Sleeps 2
  • 1 King Bed

Junior Suite (B2C-US | Elite Club | Swim Up)

  • Sleeps 2
  • 1 King Bed

Suite, Garden View (B2C-US | Elite Club)

  • Sleeps 2
  • 1 Double Bed

Suite (B2C-US | Swim Up)

  • Sleeps 2
  • 1 Double Bed

Junior Suite, Garden View (B2C-CA | Elite Club)

  • Sleeps 2
  • 2 Double Beds

Junior Suite (B2C-CA | Elite Club | Swim Up)

  • Sleeps 2
  • 2 Double Beds

Suite, Garden View (B2C-CA | Elite Club)

  • Sleeps 2
  • 2 Double Beds

Suite (B2C-CA | Swim Up)

  • Sleeps 2
  • 2 Double Beds

Suite (E)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Suite, Jetted Tub (E)

  • Sleeps 2
  • 1 King Bed

Junior Suite, Garden View (E)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Junior Suite, Garden View (Elite Club | E)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite (Swimp up, Elite Club | E)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite, Garden View (Elite Club | E)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite (Swimp up, Elite Club | E)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, Garden View (L)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Garden View (Elite Club, +18yrs | L)

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Private Pool (Elite Club, +18yrs | L)

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Suite, Garden View (Elite Club, +18yrs | L)

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Suite, Private Pool (Elite Club, +18yrs | L)

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Garden View (M)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Junior Suite, Garden View (Elite Club | M)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite, Garden View (Elite Club | M)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite (Swim up, Elite Club | M)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite (Swim up, Elite Club | M)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (U)

8.6 out of 10
Excellent
(86 reviews)
  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About the neighborhood

Playa del Carmen

With a stay at Hotel Riu Palace Mexico - All Inclusive in Playa del Carmen (Playacar), you'll be within a 5-minute drive of Playacar Beach and Playacar Golf Club. .This all-inclusive property is 1.9 mi (3.1 km) from Playa del Carmen Main Beach and 4.6 mi (7.4 km) from Xplor Theme Park.

What's nearby

  • Piste Cyclable sur Paseo Xaman-Ha - 2 min walk - 0.1 miles
  • Playacar Beach - 8 min walk - 0.5 miles
  • Playacar Golf Club - 8 min walk - 0.5 miles
  • Mayan Ruins of Playacar - 14 min walk - 0.8 miles
  • Quinta Avenida - 4 min drive - 1.8 miles

Getting around

  • Cancun Intl. Airport (CUN) - 55 min drive

Restaurants

  • ‪Viva Wyndham Maya - ‬6 min walk
  • ‪rosa roja - ‬2 min walk
  • ‪Turquesa - ‬8 min walk
  • ‪Sicilia - ‬7 min walk
  • ‪Bar Arrecife - ‬11 min walk

About this property

Hotel Riu Palace Mexico - All Inclusive

Hotel Riu Palace Mexico - All Inclusive offers 434 accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Rooms open to balconies. Accommodations offer separate sitting areas. Flat-screen televisions come with satellite channels.

Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of towels. Housekeeping is provided on request.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club, a hot tub, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Renova has massage/treatment rooms. Services include massages. The spa is equipped with a steam room. The spa is open daily.
Make yourself at home in one of the 434 guestrooms featuring minibars and flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages. You're sure to appreciate the recreational amenities, which include 4 outdoor pools, a health club, and a sauna. This Art Deco property also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
Grab a bite at Don Julian, one of the property's 6 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 4 bars/lounges. A complimentary buffet breakfast is served daily from 7 AM to 10:30 AM.
Featured amenities include limo/town car service, a computer station, and dry cleaning/laundry services. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7 AM and 10:30 AM.
Don Julian - This buffet restaurant serves breakfast and dinner.
La Dolce Vita - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.
La Bodega - This restaurant specializes in Mexican cuisine. Open daily.
Miyagi - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Krystal - This restaurant specializes in Fusion cuisine and serves dinner only. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
24-hour room service (limited menu)
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Snorkeling
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Dancing
Yoga

Entertainment

Onsite entertainment and activities
Access to offsite nightclubs
Onsite live performances

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free uncovered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 4 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar

Restaurants on site

  • Don Julian
  • Krystal
  • La Bodega
  • La Dolce Vita
  • Miyagi

Things to do

  • 4 outdoor pools
  • Bicycle storage
  • Bicycles
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Kayaking
  • Personal motorized watercraft
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkeling
  • Surfing/bodyboarding
  • Tennis
  • TV in common areas
  • Volleyball
  • Windsurfing

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Living room
  • Playground

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • Spa open daily
  • Spa treatment rooms
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 100% renewable energy
  • 3 floors
  • Art Deco architecture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Living room
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Riu Palace
Riu Palace All Inclusive
Riu Palace Mexico
Riu Palace Mexico All Inclusive
Riu Palace Mexico All Inclusive Playa del Carmen
Riu Mexico
Riu Palace Mexico Hotel
Riu Palace Mexico Playa Del Carmen
Riu Palace Playa Del Carmen
Riu Playa Del Carmen
Rui Palace Mexico
Mexico Palace Riu
Hotel Riu Palace Mexico Riviera Maya/Playa Del Carmen
Riu Mexico Inclusive inclusiv

Hotel Riu Palace Mexico - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 661 out of 1006 reviews
Rating 8 - Good. 202 out of 1006 reviews
Rating 6 - Okay. 83 out of 1006 reviews
Rating 4 - Poor. 29 out of 1006 reviews
Rating 2 - Terrible. 31 out of 1006 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Serguei

Stayed 7 nights in Nov 2025

10/10 Excellent

Sean

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best resort I’ve ever stayed in. Great dining options. Wonderful beach, high end all the way through. Will be back again and again.
Stayed 7 nights in Nov 2025

4/10 Poor

Jessica

Liked: Staff & service
Disliked: Property conditions & facilities
A short time after booking I saw theyvwould be closing to update the hotel, we decided to keep our
Stayed 4 nights in Nov 2025

10/10 Excellent

Amber Enid

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent selection of drinks and they even added an ice berg at my niece’s request! (Cerveza & lime slush) delicious. Everything was perfect for the wedding we attended except they didn’t put all the flowers in the bride/groom room after the wedding
Stayed 7 nights in Nov 2025

10/10 Excellent

marlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2025

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great Hotel and great Staff. Very clean rooms and food was great. beautiful beach
Stayed 7 nights in Nov 2025

4/10 Poor

George

Traveled with family
Liked: Cleanliness, property conditions & facilities
The priority seems to be weddings. There were three weddings during our stay of three nights. The first two the pool bar (the only seating on the property with a view of the beach) closed early afternoon to accommodate the receptions. The third wedding was later in the day. The reception was held in the middle of the property adjacent to the rooms with an ocean view. The music was very loud, the lighting reminiscent of Ibiza, was permitted until 11pm. The food was sub par compared to the Palace Rivieria Maya. We found ourselves eating there the entire time and sitting on their patio as it didn't seem to close, regardless of whether a wedding was taking place or not. On a positive note the delightful man working the main entrance was an absolute delight!
Stayed 4 nights in Oct 2025

10/10 Excellent

Kathy, Niles

Stayed 3 nights in Oct 2025

8/10 Good

Rickell

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property could have more beer options like Modelo or Pacifico. These beers are at almost every party in the USA so was odd they did not have. My husband was hoping to have more authentic Mexican options for breakfast. The staff was amazing and the property is always beautiful and nice. We will go back to this property it is very nice.
Stayed 3 nights in Oct 2025

10/10 Excellent

jonathan

Stayed 8 nights in Oct 2025

10/10 Excellent

Yendry

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I highly recommend it 100%
Stayed 6 nights in Oct 2025

10/10 Excellent

Gary Irvin

Liked: Cleanliness, staff & service, property conditions & facilities
I was the type of place you never want to leave.
Stayed 6 nights in Oct 2025

10/10 Excellent

Tara

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
100 percent would recommend coming here! Everything was top notch! Thank you for a wonderful time!
Stayed 5 nights in Oct 2025

10/10 Excellent

Pavel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I spent a wonderful 10 days at this hotel. The service was excellent, the food is very fresh and delicious, the staff was attentive and polite, everything was very clean, and the staff were constantly doing something to keep everything sparkling.Best restaurant at hotel is it steake house.
Stayed 10 nights in Oct 2025

10/10 Excellent

Jason

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful stay great service, clean rooms, pools were perfect. Would stay here again.
Stayed 7 nights in Oct 2025

8/10 Good

LYUBOV, Gresham

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice hotel rooms need some upgrade. food was OK
Stayed 6 nights in Oct 2025

10/10 Excellent

Benjamin, saint peters

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just stayed 7 days at the Palace Mexico. About halfway through I started looking for things I would consider negative. I sincerely have nothing negative to say. The resort is clean, the staff is incredibly nice and helpful. The beach is perfect and the buffets are varied and tasty. The beds are comfortable and the rooms are a good size. We look forward to returning.
Stayed 7 nights in Oct 2025

10/10 Excellent

Lyudmila

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this hotel.Stayd there before.Will stay there again.
Stayed 8 nights in Sep 2025

10/10 Excellent

JACOB

Traveled with family
Liked: Amenities
Clean room, staff are there freandly
Stayed 9 nights in Oct 2025

10/10 Excellent

Theresa Anne, midlothian

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay, would definitely come back again.
Stayed 4 nights in Oct 2025

8/10 Good

Jaime

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 5 nights in Sep 2025

4/10 Poor

Serhii

Traveled with group, Traveled with family
Disliked: Staff & service, amenities
Food horrible. This palace worth then Riu Tequila. Food dry no taste all empty. Never go back
Stayed 9 nights in Sep 2025

10/10 Excellent

RENE

Stayed 4 nights in Sep 2025

10/10 Excellent

Enrique

Stayed 5 nights in Sep 2025

6/10 Okay

Jamilec

Traveled with family
Liked: Cleanliness, staff & service, amenities
The Mexican food was poor. The beds were uncomfortable you could feel the springs on your back. Someone should do quality control on the beds as well as the Mexican food. To be in Mexico you would think that the food would be authentic but it was not.
Stayed 5 nights in Sep 2025