Compare Cheap Harlem Starwood Capital

"Always love to stay at the Lotte. Top notch all the way. The only complaint this trip was the older man at the concierge desk was rude when we were trying to pick up our stored luggage. One member of our group was sick and I was trying to ask if the concierge workers could possibly deliver our luggage to the room & the man basically yelled at me & told me to "Wait!" in front of several other guests. The other man working at the concierge desk apologized for him and said he was just a little overwhelmed. I understand it happens sometimes, but the rude employee never apologized or even acknowledged me again while I waited, like he told me to do. The other worker helped get our luggage to the room. Other than that isolated incident, the service and experience were great, as usual. "

"I went to Jalao the food was great also the stay it self is good "

"The view out the window (any room number that ends in 11) was a clear line of sight of the ball in Times Square."

"Great first time experience definitely will be coming back! Everyone took safety measures serious with it being New years!"

"Very convenient to theatre district and also Central Park. "

"The double room is an excellent option for families. We came before Christmas with three kids and felt that the rooms were spacious ( for NYC) and tidy for the age of the hotel. The bathroom was tiny and old, which worked fine for us as we’re accustomed to living in old houses, but that aspect could turn some folks off. The staff is fantastic and the location superb. The ladies who cleaned rooms were super sweet and asked us in person if we wanted service each morning. We utilized the fold out couch and added a baby crib during our stay. The lobby is stunning and the doormen were very helpful as well. We would absolutely stay here again!"