The staff was decent, however I want to point out some serious issues with this property starting with the bogus resort fee that when you argue with them about it they tell you that twice a week they have free walking tours and that the resort fee that everyone has to pay enables you to check out late so that you can check out at 1 PM instead of noon. Absolutely absurd they need to just be honest someone in their management team decided to add a bogus resort fee for more revenue you absolutely get nothing for this fee that they charge. In addition the bathrooms are disgusting, these are shared bathrooms so you have no idea being in New York City with thousands of foreign tourist who has been in the bathroom before you and there is nowhere except for in the shower to hang anything up so you have these tiny Bathrooms with nowhere to hang anything out or to put your shoes aside when the floor is sopping wet from the person before you that showered, it’s just disgusting and filthy there was clumps of hair when I went to shower everywhere the toilet had not been flushed twice when I went to use the shower The toilet paper was soggy wet, the bathroom situation is just gross. As for the rooms will you get what you pay for and the bunkbeds will blow your mind as well as the little sink in your room, I felt like I was in a penitentiary it is stainless steel/silver metal and it resembles a jail cell/penitentiary - never ever ever again, legitimately this place should be one star