As a native of the Dominican Republic, I take great pride in our country’s reputation for hospitality and respect but my recent stay at Barcelo Bávaro Beach was a complete embarrassment to that standard.
I was part of a group of twelve guests, all booking separately under the same link and paying the same rate. Yet, two of our reservations (including mine) were denied premium access and treated with absolute disregard. We were sent back and forth between Premium Services and Guest Services with no accountability. Managers Clakson and Evelyn were informed multiple times and did nothing to resolve it.
We also booked an excursion through the resort that was misrepresented and unsafe. Even the excursion manager, David, admitted it should not have gone that way. On checkout, he tried to offer us a 10% refund (about $20), requiring us to sign a form banning future complaints and write our credit card number on paper an outrageous and suspicious request we refused.
Throughout our stay, we were mocked and disrespected by staff, referred to as “Los 12,” and repeatedly treated rudely at restaurants and bars. This resort’s staff and management have no sense of accountability, professionalism, or care for guests.
This was supposed to be a relaxing trip instead, it became a nightmare that made me want to go home early. I will be pursuing this matter with Barcelo’s corporate office and sharing my experience so others are aware