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Marriott Puerto Vallarta Resort & Spa

4.5 star property

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Marriott Puerto Vallarta Resort & Spa

Property amenity
Exterior
Suite, 1 Bedroom, Non Smoking, Oceanfront | Minibar, in-room safe, desk, laptop workspace
Exterior
4 restaurants, breakfast, lunch, dinner served; Mexican cuisine

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • All inclusive
    All inclusive
  • Hot Tub
    Hot Tub
  • Spa
    Spa
  • Room service
    Room service

Explore the area

Map
Avenida Paseo De La Marina 435, Fracc. Marina Vallarta, Puerto Vallarta, 48354
  • Marina Vallarta Golf Club
    2 min walk
  • International Convention Center
    6 min walk
  • El Faro Lighthouse
    6 min walk
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    9 min drive

Room options

View all photos for Junior Suite, 1 Bedroom, Non Smoking, Ocean View

Junior Suite, 1 Bedroom, Non Smoking, Ocean View | Living area | LCD TV, pay movies

Junior Suite, 1 Bedroom, Non Smoking, Ocean View

  • 592 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Ocean View

Suite, 1 Bedroom, Non Smoking, Ocean View | Minibar, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Non Smoking, Ocean View

  • 1278 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Oceanfront

Suite, 1 Bedroom, Non Smoking, Oceanfront | Minibar, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Non Smoking, Oceanfront

  • 571 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Garden View

Room, 1 King Bed, Non Smoking, Garden View | Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed, Non Smoking, Garden View

  • 441 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, View

Room, 2 Double Beds, Non Smoking, View | Minibar, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Non Smoking, View

  • 366 sq ft
  • Bay view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Non Smoking, Ocean View

Minibar, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Non Smoking, Ocean View

  • 452 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Panoramic Room, 2 Double Beds, Non Smoking, Ocean View

Panoramic Room, 2 Double Beds, Non Smoking, Ocean View | Minibar, in-room safe, desk, laptop workspace

Panoramic Room, 2 Double Beds, Non Smoking, Ocean View

  • 452 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking, View

Room, 1 King Bed, Non Smoking | Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed, Non Smoking, View

  • 366 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Ocean View

Room, 1 King Bed, Non Smoking, Ocean View | Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed, Non Smoking, Ocean View

  • 366 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Oceanfront

Suite, 1 Bedroom, Non Smoking, Oceanfront | Living room | LCD TV, pay movies

Suite, 1 Bedroom, Non Smoking, Oceanfront

  • 1130 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Panoramic Suite, 1 Bedroom, Non Smoking, View

Panoramic Suite, 1 Bedroom, Non Smoking, View | Living room | LCD TV, pay movies

Panoramic Suite, 1 Bedroom, Non Smoking, View

  • 1248 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Panoramic Room, 1 King Bed, Non Smoking, Ocean View

Minibar, in-room safe, desk, laptop workspace

Panoramic Room, 1 King Bed, Non Smoking, Ocean View

  • 366 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Oceanfront

Suite, 1 Bedroom, Non Smoking, Oceanfront | Minibar, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Non Smoking, Oceanfront

  • 1377 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, Garden View

Room, 2 Double Beds, Non Smoking, Garden View | Minibar, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Non Smoking, Garden View

  • 366 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Presidential Suite, 1 Bedroom, Non Smoking, Terrace (Oceanfront)

Presidential Suite, 1 Bedroom, Non Smoking, Terrace (Oceanfront) | Minibar, in-room safe, desk, laptop workspace

Presidential Suite, 1 Bedroom, Non Smoking, Terrace (Oceanfront)

  • 2742 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed
Exterior
Velas Vallarta Suites Resort All Inclusive
On private beach
Pool
Breakfast included
All inclusive
4.6 out of 5, Wonderful, (1005)
The price is $437
per night
$437 total
includes taxes & fees
Dec 5 - Dec 6
Velas Vallarta Suites Resort All Inclusive

About the neighborhood

Puerto Vallarta

With a stay at Marriott Puerto Vallarta Resort & Spa in Puerto Vallarta (Marina Vallarta), you'll be within a 5-minute drive of Cruise Ship Terminal and Bay of Banderas. .This beach resort is 5.1 mi (8.2 km) from Malecon and 5.9 mi (9.5 km) from Playa de los Muertos.
View more Resorts in Puerto VallartaOpens in a new window

What's nearby

  • Marina Vallarta Golf Club - 2 min walk - 0.1 miles
  • International Convention Center - 6 min walk - 0.4 miles
  • Vallarta Casino - 19 min walk - 1.0 mile
  • Cruise Ship Terminal - 4 min drive - 2.3 miles
  • La Isla - 5 min drive - 2.7 miles

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 9 min drive

Restaurants

  • ‪Restaurant Magallanes - ‬7 min walk
  • ‪La Barra Cerveceria - ‬7 min walk
  • ‪Restaurante Andrea - ‬8 min walk
  • ‪Restaurante la Ribera - ‬9 min walk
  • ‪Viña & Salvatore’s Wine Bar - ‬6 min walk

About this property

Marriott Puerto Vallarta Resort & Spa

Ocean-view resort with a swim-up bar, near Cruise Ship Terminal
Marriott Puerto Vallarta Resort & Spa offers 433 accommodations with minibars and safes. Rooms open to balconies. LCD televisions come with premium satellite channels and pay movies.

Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered once per stay and change of bedsheets can be requested. Housekeeping is provided on a limited basis.

An indoor pool, an outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include outdoor tennis courts, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Ohtli Spa has massage/treatment rooms and couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
Make yourself at home in one of the 433 guestrooms featuring minibars and LCD televisions. Rooms have private balconies. Satellite television is provided for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including outdoor tennis courts, an outdoor pool, and an indoor pool. Additional amenities at this resort include concierge services, babysitting (surcharge), and gift shops/newsstands.
All-inclusive rates are available at this resort. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy Mexican cuisine at La Estancia, one of the resort's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with your favorite drink at the bar/lounge or the swim-up bar. Buffet breakfasts are available daily for a fee.

Featured amenities include a business center, express check-in, and express check-out. Planning an event in Puerto Vallarta? This resort has 20894 square feet (1941 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning.
La Estancia - This restaurant specializes in Mexican cuisine and serves breakfast and dinner.
Mikado - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Champions Sports Bar - This restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Las Casitas - This seafood restaurant serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). Open daily.
Ceviche and Tequila Bar - This bar specializes in seafood and serves lunch and dinner. Open daily.
24-hour room service is available.

All inclusive details

All-inclusive room rates at Marriott Puerto Vallarta Resort & Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

In-room minibar (some restrictions)

Languages

English, Spanish

Property amenities

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available for a fee: USD 22 per person
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Ceviche and Tequila Bar
  • Champions Sports Bar
  • La Estancia
  • Las Casitas
  • Mikado

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor tennis courts
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Gym
  • Indoor pool
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • Surfing/bodyboarding
  • Tennis lessons
  • TV in common areas

Family friendly

  • Children's club (surcharge)
  • Children's pool
  • Free crib
  • In-room babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 20,894 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • On the waterfront
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Spa treatment rooms
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Handrails in stairways
  • Pool access ramp on site
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with premium cable/satellite channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The property will be renovating from July 1 2025 to October 25 2025 (completion date subject to change). The following areas are affected:
  • Exterior
  • Hallway
  • Lobby
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 30.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 25 per accommodation, per night
The resort fee includes:
  • Fitness center access
  • In-room bottled water
  • In-room coffee
  • Internet access
  • Newspaper

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 22.00 per person
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: USD 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

CasaMagna
CasaMagna Marriott
CasaMagna Marriott Puerto Vallarta
CasaMagna Marriott Resort
CasaMagna Puerto Vallarta
CasaMagna Resort Puerto Vallarta
Puerto Vallarta Marriott
Marriott CasaMagna Puerto Vallarta
Marriott CasaMagna Puerto Vallarta Resort
Puerto Vallarta Marriott Resort
Casamagna Marriott Puerto Vallarta Resort And Spa
Marriott Puerto Vallarta
Marriott Puerto Vallarta Resort
Marriott CasaMagna Puerto Vallarta Resort Spa
Puerto Vallarta Marriott
Marriott Puerto Vallarta
Marriott Puerto Vallarta Resort Spa
Marriott Puerto Vallarta & Spa
Marriott Puerto Vallarta Resort & Spa Resort
Marriott Puerto Vallarta Resort & Spa Puerto Vallarta
Marriott Puerto Vallarta Resort & Spa Resort Puerto Vallarta

Reviews

8.8

Excellent

Rating 10 - Excellent. 658 out of 1005 reviews" "
Rating 8 - Good. 190 out of 1005 reviews" "
Rating 6 - Okay. 78 out of 1005 reviews" "
Rating 4 - Poor. 35 out of 1005 reviews" "
Rating 2 - Terrible. 44 out of 1005 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Clara

Liked: Cleanliness, staff & service, property conditions & facilities
Overall very nice. But not enough things to do near by.
Stayed 4 nights in Aug 2024

8/10 Good

Keith A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, clean rooms, great pool, safe environment. We enjoyed the resort although we wouldn’t go back to PV in the summer, it’s too hot and humid.
Stayed 5 nights in Jul 2024

2/10 Terrible

Selena

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

8/10 Good

Mahogany Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

German

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
service, excellent
Stayed 4 nights in Aug 2024

10/10 Excellent

Mickie

Liked: Cleanliness
Stayed 5 nights in Aug 2024

8/10 Good

Maria Elia Parra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

8/10 Good

ALI

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We recently stayed for eight nights at the Marriott puerto Vallarta Resort and Spa and had a wonderful experience. The staff was friendly and accommodating. While the weather was hot and the humidity high during the second week of August, everything else was excellent. We thoroughly enjoyed the dining and food services. Although the food is priced on the higher side, it was well worth it. The hotel and resort were impeccably clean.
Stayed 8 nights in Aug 2024

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

Atri, Lake Zurich

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at this property. The staff were really very friendly and helpful. Great pool and restaurants.
Stayed 7 nights in Aug 2024

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Exceeded our expectations. It was a great experience and I would highly recommend this place. The rooms were great and clean. The pool was a great way to start our day in the sun. It was clean and well maintained. It overlooked the ocean and had a beautiful view. It was warm yet refreshing In the heat. The staff were friendly and helpful. The food was great. I highly recommend staying at a non-all inclusive as it allowed for us to experience many things off property and food was way better than daily buffets. It was walking distance to the marina which had a variety of restaurants and shops. And it was only a $15 taxi down to the Melecon boardwalk. It was a great location. Felt super safe. We’d walk to the marina in the afternoon/night and it was safe and entertaining. I especially enjoyed the noodles at Mikado, the fresh catch and churros at Las Casitas, the Peruvian ceviche at the Tequila bar, and the sliders at Champions. My husband enjoyed the breakfast at La Estancia. Great stay!
Stayed 6 nights in Jul 2024

10/10 Excellent

Marco

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Aug 2024

10/10 Excellent

Luis, Monterey Park

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place, friendly staff and very convenient.
Stayed 5 nights in Aug 2024

10/10 Excellent

Scott

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You can tell the property is a bit older; kudos to the staff for working hard to keep it clean and inviting. The check in and out was smooth. The pool was small but totally met our needs. The staff were friendly and we felt very safe while there. It has nothing to do with the Marriott; there is a huge unfinished/abandoned looking building across from the hotel that’s a bit of an eyesore but otherwise, the Marina area was lovely.
Stayed 7 nights in Jul 2024

10/10 Excellent

ARMANDO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience at the Marriott Puerto Vallarta. The area is very convenient, close to town and to the airport. The beach is nice and quiet. The gym is big and well equipped. The restaurants offer very good options and the room is wonderful. The bed is very comfortable, several plugs for connecting your devises, reliable internet connection. The bathroom with the shower is the best. The Mexican service is second to none. Overall, a great experience.
Stayed 4 nights in Jul 2024

8/10 Good

ANA KARLA, San Diego

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and staff was very frendly.
Stayed 4 nights in Jul 2024

2/10 Terrible

Jorge Armando Barba

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Over time property has gone down
Stayed 7 nights in Jul 2024

10/10 Excellent

Tommy

Stayed 4 nights in Jul 2024

10/10 Excellent

Elaine

Stayed 6 nights in Jul 2024

10/10 Excellent

miguel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff would call a taxi at the entrance and were very helpful. Great vacation, time flew by. Before you know it your checking out.
Stayed 5 nights in Jul 2024

10/10 Excellent

Ivan S, Woodinville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

Ivan, Woodinville

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is my favorite place to stay! always great!
Stayed 2 nights in Jul 2024

4/10 Poor

leonel

Stayed 2 nights in Jul 2024

10/10 Excellent

Claudia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is a Gem! We will definitely come back! Breakfast was really good… although a bit pricey for the food served. The servers by the pool restaurant and bar are the Bomb! On another note a few of the front desk clerks were not as “friendly”. I was myself a front desk clerk for several years and also work customer service. Therefore you always expect the best… well my experience in this part of the hotel was limited. I would suggest to implement “more smiles in this area” other than being too serious and ruled. The point is to make the customer feel welcomed and happy. The pricing deserves this good service and more smiles. I honestly felt “mistreated” every time I approached the front desk with my questions in person and at check out I did not even get a “thank you for staying with us” . This hotels Really needs improvement in this area or some more friendly staff. I mean is not like you are paying $100 a night hotel.
Stayed 6 nights in Jul 2024