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Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only

5.0 star property

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Outdoor pool
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Signature Villa (with Private Plunge Pool and Deck) | Bathroom | Shower, designer toiletries, hair dryer, bathrobes
Villa, Beachfront (with Private Pool and Deck) | Terrace/patio
Viceroy Villa with Private Plunge Pool and Deck | Terrace/patio

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Hot tub
  • Pet friendly
  • Free WiFi
$869
$715 nightly
$869 total
Total with taxes and fees
Mar 26 - Mar 27

Explore the area

View in a map
Playa Xcalacoco Frac 7, Playa del Carmen, QROO, 77710
  • Place, Playa Xcalacoco
    ‪6 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪10 min drive‬
  • Place, Xcaret Eco Theme Park
    ‪20 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪45 min drive‬

Room options

View all photos for Villa, Beachfront (with Private Pool and Deck)

Villa, Beachfront (with Private Pool and Deck) | Beach/ocean view

Villa, Beachfront (with Private Pool and Deck)

  • Beach view
  • 1668 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Villa (with Private Plunge Pool)

Premium Villa (with Private Plunge Pool) | Garden view

Premium Villa (with Private Plunge Pool)

  • Garden view
  • 1668 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Viceroy Villa with Private Plunge Pool and Deck

Viceroy Villa with Private Plunge Pool and Deck | Garden view

Viceroy Villa with Private Plunge Pool and Deck

  • Garden view
  • 1668 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Signature Villa (with Private Plunge Pool and Deck)

Signature Villa (with Private Plunge Pool and Deck) | Egyptian cotton sheets, premium bedding, pillowtop beds, minibar

Signature Villa (with Private Plunge Pool and Deck)

  • Garden view
  • 1399 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Ocean View Two Level Villa with Large Private Pool

Ocean View Two Level Villa with Large Private Pool | Garden view

Ocean View Two Level Villa with Large Private Pool

  • Partial ocean view
  • 2809 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Luxury Villa, 2 Queen Beds (with Private Plunge Pool)

Egyptian cotton sheets, premium bedding, pillowtop beds, minibar

Luxury Villa, 2 Queen Beds (with Private Plunge Pool)

  • Garden view
  • 968 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Luxury Villa, 1 King Bed (with Private Plunge Pool)

Egyptian cotton sheets, premium bedding, pillowtop beds, minibar

Luxury Villa, 1 King Bed (with Private Plunge Pool)

9.4 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 968 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Royal Villa (with Private Plunge Pool and Deck)

Royal Villa (with Private Plunge Pool and Deck) | Egyptian cotton sheets, premium bedding, pillowtop beds, minibar

Royal Villa (with Private Plunge Pool and Deck)

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 968 sq ft
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Playa del Carmen

Located in Playa del Carmen, Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only is by the ocean, within a 15-minute drive of El Camaleón Mayakoba Golf Course and Quinta Avenida. .This beach hotel is 5.3 mi (8.5 km) from Playa del Carmen Main Beach and 8.7 mi (14.1 km) from Maroma Beach.

What's nearby

  • Playa Xcalacoco - 6 min walk - 0.4 miles
  • Quinta Avenida - 9 min drive - 3.5 miles
  • Playa del Carmen Main Beach - 10 min drive - 3.5 miles
  • Maroma Beach - 17 min drive - 9.6 miles
  • Xcaret Eco Theme Park - 20 min drive - 10.9 miles

Getting around

  • Cancun Intl. Airport (CUN) - 44 min drive

Restaurants

  • ‪Amaranto - ‬5 min drive
  • ‪La Laguna - ‬6 min drive
  • ‪Mike’s Coffee - ‬6 min drive
  • ‪Piano Bar - ‬6 min drive
  • ‪El Templo - ‬7 min drive

About this property

Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only

Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only offers 41 accommodations, which are accessible via exterior corridors and feature private plunge pools and DVD players. Rooms open to furnished patios. Accommodations offer separate sitting areas. Pillowtop beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with satellite channels. Espresso makers and minibars are provided. Bathrooms include showers, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on request.

An outdoor pool and a hot tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Wayak Spa has 5 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Treat yourself to a stay in one of the 41 guestrooms, featuring private plunge pools and flat-screen televisions. Your pillowtop bed comes with Egyptian cotton sheets. Rooms have private furnished patios. Wired and wireless internet access is complimentary, while DVD players and satellite programming provide entertainment.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a health club, an outdoor pool, and a hot tub. This hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
Enjoy Mexican cuisine at La Marea Restaurant, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Need to unwind? Take a break at the bar/lounge, the beach bar, or the poolside bar for a tasty beverage. Continental breakfasts are available daily from 7:00 AM to 11:30 AM for a fee.
Featured amenities include complimentary wired internet access, limo/town car service, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Continental breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:30 AM.
La Marea Restaurant - This restaurant specializes in Mexican cuisine and serves dinner only.
Coral Restaurant + Bar - This beachfront restaurant serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Room service (during limited hours) is available.

All inclusive details

All-inclusive room rates at Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Lessons/classes/games

Pilates
Yoga

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service
  • Valet parking on site (USD 8 per day)

Food and drink

  • Daily continental breakfast available 7:00 AM to 11:30 AM for a fee: USD 35 to 50 per person
  • 2 restaurants
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Coral Restaurant + Bar
  • La Marea Restaurant

Things to do

  • Fitness classes
  • Full-service spa
  • Health club
  • Hot tub
  • Library
  • Outdoor pool
  • Sauna
  • Steam room
  • Stereo
  • Yoga classes

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with satellite channels
  • DVD player
  • Private plunge pool

Food and drink

  • Champagne service
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per pet, per night
Service animals are welcome, and are exempt from fees
Up to 20 lbs per pet
Food and water bowls are available

Children and extra beds

Children younger than 13 are not allowed at this adults-only property; all guests 13 and older are welcome
Rollaway/extra beds are available for USD 136.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: 13.21 percent of room rate

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately USD 35 to 50 per person
  • Airport shuttle fee: USD 348 per vehicle (roundtrip, maximum occupancy 4)
  • Valet parking fee: USD 8 per day
  • Pet fee: USD 50 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 136.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Guests under 13 years old are not permitted at this adults-only property
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Riviera Maya Viceroy
Viceroy Maya
Viceroy Maya Riviera
Viceroy Riviera
Viceroy Riviera Maya
Viceroy Riviera Maya Hotel
Viceroy Riviera Maya Hotel Playa del Carmen
Viceroy Riviera Maya Playa del Carmen
Tides Riviera Maya Hotel
Tides Riviera Maya Resort
Viceroy Riviera Maya Playa Del Carmen, Mexico
Viceroy Riviera Maya Resort Playa del Carmen
Viceroy Riviera Maya Resort
Tides Riviera Maya Resort
Ikal Del Mar
Tides Riviera Maya Hotel
Viceroy Riviera Maya Playa Del Carmen

Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 326 out of 405 reviews
Rating 8 - Good. 50 out of 405 reviews
Rating 6 - Okay. 11 out of 405 reviews
Rating 4 - Poor. 10 out of 405 reviews
Rating 2 - Terrible. 8 out of 405 reviews

9.6/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Anthony thomas

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
beautiful, spacious room with all amenities in jungle setting, friendly staff
Stayed 5 nights in Nov 2025

10/10 Excellent

Agatha

Excellent hope
Stayed 3 nights in Oct 2025

8/10 Good

Brian, MIAMI LAKES

Liked: Cleanliness, amenities, property conditions & facilities
Nice room
Nice birthday gesture. No cake or song. :)
Stayed 3 nights in Oct 2025

10/10 Excellent

Kenneth

Great property
Stayed 2 nights in Aug 2025

10/10 Excellent

Thomas Chance

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was incredible. We went for a Babymoon and it was everything we wanted. The vibe was the most Chill. If you are going to party, this is not the spot for you. The resort was calm and quiet, exactly what we were looking for. We had the private Villa and it was the definition of privacy. They do an excellent job of making sure there isn’t a single spot that could look into our Villa or outdoor lounging area. We spent the majority of our time out there relaxing either on the comfortable lounging couch or in the plunge pool. The staff were so kind and respectful, after the first day, they remembered our names and our villa number. They did a great job of communicating with each other so that while we were at breakfast or dinner, the housekeepers would tidy up while we were out. The food was very good as well. I highly recommend the all-inclusive package. We saved money on dinning and drinks because of it and it made the whole stay so convenient. We will definitely be going back.
Stayed 3 nights in Oct 2025

10/10 Excellent

elissa

Liked: Staff & service, amenities, property conditions & facilities
The hotel is beautiful and the service is exceptional. The whole staff made a huge effort during my stay to make sure enjoyed my stay and had every I needed.
Stayed 3 nights in Aug 2025

10/10 Excellent

SALOMON

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Aug 2025

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely stunning resort. So relaxing. Staff was unbelievable and so nice. Food, amazing.
Stayed 4 nights in Aug 2025

10/10 Excellent

Justin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was very very good, every night we ate at the resort it was top tier. Staff was amazing, all super friendly and helpful through the whole stay. Prepare for feather pillows, comfortable but different if you’re not used to them. Over top tier experience.
Stayed 7 nights in Jul 2025

10/10 Excellent

Anant

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff who took care of us, very peaceful getaway, amazing food and drinks
Stayed 4 nights in Jul 2025

10/10 Excellent

Grace

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
clean, beautiful, and the service is amazing. Every worker went above and beyond
Stayed 4 nights in Jun 2025

10/10 Excellent

Mary

Stayed 5 nights in Jun 2025

4/10 Poor

Taylor

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
My husband and I went for our 2 year wedding anniversary. It was not for us, and we would not go back or recommend it. We ended up changing our flight and leaving a day early, that is how uncomfortable we were. The biggest issue for us was that we did not feel comfortable relaxing inside of the rooms, even in the beachfront villa we ended up upgrading to, hoping that the issues in our first, smaller villa wouldn’t persist. Unfortunately they did - and by they I mean the cockroaches in the bathroom. This is unacceptable to us in a luxury resort that charges a $1600 card hold along with a $200+ non refundable tax at check in. All of the rooms at the resort are on the ground level, which probably accounts for a lot of the wildlife you will see in your rooms, including large spiders and a lot of mosquitoes. My husband and I are still recovering from the bites a week later as I write this review. The rooms roofs are thatched like island huts, so besides what also may be living up there, when a storm hits the roof degrades and sprays the thatch all around the room and bed. Playa del Carmen is suffering from the sargassum issue, it is really bad. You cannot swim in the ocean and it smells terrible. The best part of the hotel is the pool, but you are only there for a couple hours max a day. And you must watch two men with small wheelbarrows works tirelessly in the heat as they attempt to pick up the seaweed and haul it away from the beach past you by the pool. It’s depressing.
thatched roof with rusty air vents
cockroach on bathroom window
beach with brown water from sargassum
Stayed 5 nights in Jun 2025

10/10 Excellent

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can’t say enough about this place! It is amazing! The rooms are stunning. It’s one of the nicest places I’ve ever stayed. The staff are superb. Like over the top amazing. The butler service is attentive and incredible. The spa was lovely and the food is dreamy! I’ll definitely be visiting more Viceroy hotels because of this place!
Stayed 4 nights in Jun 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic + Some Tips

We had such a lovely stay at the Viceroy and will definitely be back. Beautiful property. VERY quiet and private. If you’re looking for a private escape into luxury…. This is it! And the staff was really incredible. The only two things that weren’t clear in other reviews that would have been helpful for vacation planning: You are a good 15-20 minute cab ride from Playa Del Carmen and it’s a standard $400 pesos each way. There is no where else to eat nearby except the resort (which does have good food - I’m obsessed with their coconut lemongrass drink!), but there are no options at the viceroy that aren’t expensive. So you have to take your $800 pesos cab to and from Playa to grab dinner.
Stayed 4 nights in May 2025

10/10 Excellent

Alexa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

6/10 Okay

James

Traveled with partner
Liked: Cleanliness
The Viceroy itself is stunning and the staff was attentive—no complaints there. However, several aspects made this trip less enjoyable for us, though others may feel differently. 1. Inflated Prices Pricing was extreme—a small bottle of water was $20. Without the all-inclusive plan, food and beverage costs felt unjustifiable. Menu options were limited and lacked flavor. 2. Noise from Nearby Properties While not within Viceroy’s control, loud parties from a neighboring resort disrupted our nights. The music was intense enough to shake the walls—challenging for those seeking a peaceful escape. 3. Area Atmosphere We expected a refined experience south of Cancun but found the vibe across the region geared more toward spring-break energy. It felt misaligned with our expectations. 4. Seaweed and Beach Conditions The beach was unusable due to heavy seaweed during our visit (March–October season). Swimming wasn’t an option, limiting us to the pool. 5. Lack of Local Alternatives Renting a car didn’t help. The surrounding area felt neglected—dusty streets, unpleasant odors, and nowhere comfortable to walk or dine. The beach was narrow and crowded. Bottom Line: The resort is lovely, but the environment around it made the experience fall short. If you’re looking for quiet luxury, better dining variety, and swimmable beaches, this may not be the best choice.
Stayed 7 nights in May 2025

10/10 Excellent

Michel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was EXCELLENT. We arrived to Cancún realizing our checked bag had been robbed of some sentimental and valuable items. The Viceroy staff set our trip back on the right trajectory and then some. The resort is intimate, tractable, and most of all… relaxing. It was exactly what we needed to start our trip. We were sad to leave. Highly recommend!
Stayed 3 nights in May 2025

10/10 Excellent

Ram

Stayed 4 nights in May 2025

10/10 Excellent

Zeus-Hannah

Stayed 5 nights in Apr 2025

10/10 Excellent

Daniel

Stayed 5 nights in Apr 2025

10/10 Excellent

Mike

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for some R&R !!! Very Recommended!
Stayed 3 nights in Apr 2025

10/10 Excellent

Karl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alberto and Karina were the best, they made our vow renewal special.
Stayed 5 nights in Apr 2025

10/10 Excellent

Ashley

Stayed 4 nights in Apr 2025

10/10 Excellent

Ronald

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We seldom stay on property when we travel, choosing to venture out and explore. This trip, our plans were different. We just needed to chill and we’re so happy we chose The Viceroy to do so. The property is incredible. The villas are private and intimate. Natural vibes all around. But two specific things were just outstanding and noteworthy. Firstly, the food. Everything we ate was remarkable. Like trying to deconstruct the ingredients so we could cook it at home remarkable. In four days of meals there wasn’t a single thing we ate, or sipped, that wasn’t delicious. But above all was the service. The staff was incredibly friendly, helpful and so attentive that it elevated our experience beyond our expectations. We felt the love. 10/10. We’ll be back again.
Stayed 4 nights in Mar 2025