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Princess Family Club Riviera - All Inclusive

5.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

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Family Room (Club) | Free minibar, in-room safe, desk, iron/ironing board
On the beach, white sand, sun loungers, beach umbrellas
Meeting facility
Sports facility

Reviews

8.0 out of 10

Very good

Popular amenities

  • Pool
  • All inclusive
  • Bar
  • Breakfast included
  • Housekeeping
  • Room service

Explore the area

Map
Prolongación 5ta Avenida Mza 20 Lote 06, Playa del Carmen, QROO, 77710
  • Playa Xcalacoco
    18 min walk
  • Le Fleur
    5 min walk
  • ADO Terminal Alterna Playa del Carmen
    11 min drive
  • Playa Del Carmen, Quintana Roo (PCM)
    19 min drive

Room options

View all photos for Family Room (Club)

Family Room (Club) | Free minibar, in-room safe, desk, iron/ironing board

Family Room (Club)

  • 628 sq ft
  • Sleeps 5
  • 1 King Bed and 3 Twin Bunk Beds OR 2 Double Beds and 1 Twin Sofa Bed

View all photos for Family Room, Pool Access (Club)

Free minibar, in-room safe, desk, iron/ironing board

Family Room, Pool Access (Club)

  • 635 sq ft
  • Sleeps 5
  • 1 King Bed and 3 Twin Bunk Beds OR 2 Double Beds and 1 Twin Sofa Bed

Similar properties

Exterior

The Royal Haciendas All Inclusive

Pool
Hot Tub
Breakfast included
All inclusive
4.4 out of 5, Excellent, (1639)
The price is $398
per night
$484 total
includes taxes & fees
Jan 10 - Jan 11
The Royal Haciendas All Inclusive

About the neighborhood

Playa del Carmen

When you stay at Princess Family Club Riviera - All Inclusive in Playa del Carmen, you'll be on the beach, within a 15-minute drive of Quinta Avenida and Playa del Carmen Maritime Terminal. .This all-inclusive resort is 7.3 mi (11.8 km) from Maroma Beach and 10.1 mi (16.2 km) from Xplor Theme Park.

What's nearby

  • Playa Xcalacoco - 18 min walk
  • Gran Coyote Golf - 6 min drive
  • El Camaleón Mayakoba Golf Course - 7 min drive
  • Tres Rios Ecopark - 11 min drive
  • Punta Esmeralda Beach - 12 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 40 min drive

Restaurants

  • ‪Amaranto - ‬18 min walk
  • ‪Alberca - Pool - ‬6 min walk
  • ‪Privilege Lounge - ‬16 min walk
  • ‪Piano Bar - ‬20 min walk
  • ‪Restaurante Hacienda - ‬7 min walk

About this property

Princess Family Club Riviera - All Inclusive

Luxury resort on the beach, with 12 outdoor pools
Princess Family Club Riviera - All Inclusive offers 144 accommodations with free minibar items and safes. Rooms open to balconies or patios. Plasma televisions come with cable channels.

Bathrooms include bathtubs or showers with jetted bathtubs and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hair dryers can be requested.

6 outdoor tennis courts and a health club are featured at the resort. 12 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa, Spa Princess. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a sauna and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Make yourself at home in one of the 144 guestrooms featuring free minibar items and plasma televisions. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have jetted bathtubs and complimentary toiletries.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 12 outdoor swimming pools, a nightclub, and outdoor tennis courts. Additional amenities at this resort include complimentary wireless internet access, concierge services, and babysitting (surcharge).
This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at Buffet Family Club, one of the resort's 12 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 20 bars/lounges. A complimentary buffet breakfast is served daily from 7:00 AM to 10:00 AM.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Playa del Carmen? This resort has facilities measuring 27254 square feet (2532 square meters), including conference space. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 10:00 AM.
Buffet Family Club - This buffet restaurant specializes in international cuisine.
Verde - This buffet restaurant specializes in international cuisine. Open daily.
Naranja - This buffet restaurant specializes in international cuisine. Open daily.
Mama Mía - This theme restaurant specializes in Italian cuisine. Reservations are required. Open daily.
La Vaquería - This theme restaurant specializes in local and international cuisine. Open daily.
24-hour room service is available.

All inclusive details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Land activities

Fitness facilities
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 12 restaurants
  • 20 bars/lounges
  • A beach bar
  • A poolside bar
  • A swim-up bar

Restaurants on site

  • Buffet Family Club
  • La Vaquería
  • Mama Mía
  • Naranja
  • Verde

Things to do

  • 12 outdoor pools
  • 6 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Nightclub
  • Playground
  • Shopping
  • Waterslide

Family friendly

  • 12 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free crib
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 27,254 square feet of conference space
  • Business center

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Jetted bathtub
  • Private bathroom
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a security system and a first aid kit

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Family Club Grand Riviera Princess All Inclusive
Family Club Grand Riviera Princess Playa del Carmen
Family Club Grand Riviera Princess
Family Riviera Princess Inclu

Princess Family Club Riviera - All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 308 out of 735 reviews" "
Rating 8 - Good. 223 out of 735 reviews" "
Rating 6 - Okay. 115 out of 735 reviews" "
Rating 4 - Poor. 48 out of 735 reviews" "
Rating 2 - Terrible. 41 out of 735 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Susana

Stayed 3 nights in Sep 2024

8/10 Good

Bani

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
The service was amazing but the hotel needs upgrades
Stayed 7 nights in Sep 2024

6/10 Okay

Jumel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Aug 2024

8/10 Good

Brianna Jewel

Stayed 4 nights in Aug 2024

10/10 Excellent

Arla

Traveled with family and small children
Liked: Amenities, property conditions & facilities
Very nice and friendly staff. Property is a 9
Stayed 2 nights in Aug 2024

6/10 Okay

karen

Traveled with family and small children
Strong smell bathroom like moldy
Stayed 1 night in Aug 2024

8/10 Good

Ahmed

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Great staff and friendly environment. They can improve on their food selections and upkeep of their rooms. Overall it’s a great resort and would recommend it to family members and friends.
Stayed 4 nights in Aug 2024

10/10 Excellent

Enrique

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Aug 2024

10/10 Excellent

Marcin SEWERYN, Surrey

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good resort, friendly, lots of activities, good restaurants (except Miso related) wife is Japanese and good judge but great experience nevertheless). Princess Rivera great for families.
Stayed 10 nights in Aug 2024

10/10 Excellent

maila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

8/10 Good

Densy

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff and cleanliness were very good. But the property needs to be upgraded.
Stayed 5 nights in Aug 2024

4/10 Poor

Mary

Stayed 5 nights in Aug 2024

6/10 Okay

Kristine Harris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
great place
Stayed 6 nights in Jul 2024

10/10 Excellent

Brenda Iliana Toscano

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the vibe and the amenities available for families. The kids pool area was super cute and our room was very spacious and we enjoyed the touches like beach bag and beach toys that were provided for the children. I liked the daily activities and also liked the central location of the resort for when we did off site excursions. Overall good experience
Stayed 5 nights in Jul 2024

8/10 Good

April

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay! The room accommodated our family of 5. The wildlife was fun to see each day and the beach/ocean was a beautiful turquoise blue. We enjoyed trying all the restaurants for dinner. Amazing trip!
Stayed 6 nights in Aug 2024

10/10 Excellent

Alejandra Paola

Traveled with family
Liked: Staff & service, room comfort
Stayed 4 nights in Aug 2024

2/10 Terrible

Deyci

Disliked: Staff & service
We arrived 9:40 pm because our flight was delayed. Our check in took 45 mins (the longest check in time for me) we had 3 kids with us that were tired and hungry. The check out was about 20 mins. The receptionists in both occasions were unfriendly and unwelcoming. Was charged two extra fees
Stayed 1 night in Aug 2024

6/10 Okay

Norma

Traveled with family and small children
Disliked: Cleanliness
En el hotel no hay wifi gratis. El personal del lobby GRAND RIVIERA es bastante grosera, tanto los del bar del lobby como los que están afuera recibiendo gente, bastante desagradables. La parte de family selection está perfecta para ir con niños pequeños, está apartada del resto del hotel y tiene su propio restaurante buffet con temática de piratas y su propia heladería para los niños. Todo el personal de family selection es muy amable. Las recamaras de family selection son amplias, limpias y modernas; tienen peluches, pantuflas y juguetes de arena como obsequio para los niños. El restaurante de pirata es muy bueno: el menú adecuado a niños pero también con variedad para adultos. Muy buen servicio por parte de Marilú y meseros. El area de alberca para niños con temática de pirata está muy bonita pero hay pocos lugares de sombra. Esta parte del hotel está lejos de la playa pero hay un carrito qué pasa constantemente haciendo el circuito para llevar gente. El snack bar de la playa que corresponde al family selection no es agradable, es una estructura de barras de madera sin protección contra el sol y está completamente forrada de malla ciclónica, hace mucho calor entre las 11:00 y 16:00 y la comida es mala. Por la noche no hay actividades para niños, el Show de la noche es para gente más grande. Durante las horas de sol 11:00-16:00 hay muy pocos espacios de sombra, el hotel tiene muchos caminos largos para llegar a albercas, etc y es pesado caminar bajo el sol.
Stayed 4 nights in Jul 2024

10/10 Excellent

Jorge, San juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

8/10 Good

Kirijan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place.
Stayed 5 nights in Jul 2024

2/10 Terrible

Yosvel Gonzalez

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The toilet in my room was broken I told the service manager I they didn’t do nothing lavatory sink also broke in my sister-in-law room same problem with the toilet having cracked, the service in the bar areas terrible only the special restaurant the services are good, but not excellent. I not recommend this hotel. El toilet the mi habitación están roto también el lavatorio sink, el de mi cuñada también tenía el mismo problema, los dependientes te atiende con ma gana, solo en los restaurantes especializados estuvo mejor. Le deje saber del toilet con problemas y no le hicieron caso. No lo recomiendo
Stayed 5 nights in Jul 2024

10/10 Excellent

ADRIAN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, delicious food and great pools
Stayed 6 nights in Jul 2024

10/10 Excellent

Kareema

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

6/10 Okay

Geisy

Liked: Cleanliness
Stayed 5 nights in Jul 2024

8/10 Good

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2024