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Princess Family Club Riviera - All Inclusive

5.0 star property

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Photo gallery for Princess Family Club Riviera - All Inclusive

On the beach, white sand, sun loungers, beach umbrellas
Property video
Interior
12 restaurants, international cuisine
12 outdoor pools

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast included
  • Spa
  • Parking included
  • Free WiFi

Explore the area

View in a map
Prolongación 5ta Avenida Mza 20 Lote 06, Playa del Carmen, QROO, 77710
  • Place, Playa Xcalacoco
    ‪19 min walk‬
  • Place, El Camaleón Mayakoba Golf Course
    ‪6 min drive‬
  • Place, Xcaret Eco Theme Park
    ‪26 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪41 min drive‬

Room options

View all photos for Family Room (Club)

Family Room (Club) | Free minibar, in-room safe, desk, iron/ironing board

Family Room (Club)

7.6 out of 10
Good
(44 reviews)
  • 628 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 3 Twin Bunk Beds OR 2 Double Beds and 1 Twin Sofa Bed

View all photos for Family Room, Pool Access (Club)

Free minibar, in-room safe, desk, iron/ironing board

Family Room, Pool Access (Club)

8.0 out of 10
Very good
(15 reviews)
  • 635 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 3 Twin Bunk Beds OR 2 Double Beds and 1 Twin Sofa Bed

View all photos for Single Room Deluxe with Garden View

Free minibar, in-room safe, desk, iron/ironing board

Single Room Deluxe with Garden View

  • 592 sq ft
  • Sleeps 2

View all photos for Single Room Deluxe with Garden View

Free minibar, in-room safe, desk, iron/ironing board

Single Room Deluxe with Garden View

10.0 out of 10
Exceptional
(1 review)
  • 592 sq ft
  • Sleeps 2

View all photos for Single Room Deluxe with Garden View

Free minibar, in-room safe, desk, iron/ironing board

Single Room Deluxe with Garden View

  • 592 sq ft
  • Sleeps 3

View all photos for Single Room Deluxe with Garden View

Free minibar, in-room safe, desk, iron/ironing board

Single Room Deluxe with Garden View

  • 592 sq ft
  • Sleeps 4

View all photos for Single Room Deluxe with Garden View

Free minibar, in-room safe, desk, iron/ironing board

Single Room Deluxe with Garden View

  • 592 sq ft
  • Sleeps 5

View all photos for Double Room Deluxe with Garden View

Free minibar, in-room safe, desk, iron/ironing board

Double Room Deluxe with Garden View

  • 592 sq ft
  • Sleeps 4

View all photos for Double Room Deluxe with Garden View

Free minibar, in-room safe, desk, iron/ironing board

Double Room Deluxe with Garden View

  • 592 sq ft
  • Sleeps 4

View all photos for Quadruple Room Deluxe with Garden View

Free minibar, in-room safe, desk, iron/ironing board

Quadruple Room Deluxe with Garden View

  • 592 sq ft
  • Sleeps 4

View all photos for Family Room -5 guests- Deluxe with Garden View

Free minibar, in-room safe, desk, iron/ironing board

Family Room -5 guests- Deluxe with Garden View

  • 592 sq ft
  • Sleeps 5

View all photos for Triple Room Deluxe with Garden View

Free minibar, in-room safe, desk, iron/ironing board

Triple Room Deluxe with Garden View

  • 592 sq ft
  • Sleeps 5

View all photos for Triple Room Deluxe with Garden View

Free minibar, in-room safe, desk, iron/ironing board

Triple Room Deluxe with Garden View

  • 592 sq ft
  • Sleeps 4

View all photos for Triple Room Deluxe with Garden View

Free minibar, in-room safe, desk, iron/ironing board

Triple Room Deluxe with Garden View

  • 592 sq ft
  • Sleeps 5

View all photos for Single Room Luxury with Pool View

Free minibar, in-room safe, desk, iron/ironing board

Single Room Luxury with Pool View

  • 592 sq ft
  • Sleeps 2

View all photos for Single Room Luxury with Pool View

Free minibar, in-room safe, desk, iron/ironing board

Single Room Luxury with Pool View

  • 592 sq ft
  • Sleeps 2

View all photos for Single Room Luxury with Pool View

Free minibar, in-room safe, desk, iron/ironing board

Single Room Luxury with Pool View

  • 592 sq ft
  • Sleeps 3

View all photos for Single Room Luxury with Pool View

Free minibar, in-room safe, desk, iron/ironing board

Single Room Luxury with Pool View

  • 592 sq ft
  • Sleeps 4

View all photos for Single Room Luxury with Pool View

Free minibar, in-room safe, desk, iron/ironing board

Single Room Luxury with Pool View

  • 592 sq ft
  • Sleeps 5

View all photos for Double Room Luxury with Pool View

Free minibar, in-room safe, desk, iron/ironing board

Double Room Luxury with Pool View

  • 592 sq ft
  • Sleeps 4

View all photos for Double Room Luxury with Pool View

Free minibar, in-room safe, desk, iron/ironing board

Double Room Luxury with Pool View

  • 592 sq ft
  • Sleeps 3

View all photos for Quadruple Room Luxury with Pool View

Free minibar, in-room safe, desk, iron/ironing board

Quadruple Room Luxury with Pool View

  • 592 sq ft
  • Sleeps 4

View all photos for Family Room -5 guests- Luxury with Pool View

Free minibar, in-room safe, desk, iron/ironing board

Family Room -5 guests- Luxury with Pool View

  • 592 sq ft
  • Sleeps 5

View all photos for Triple Room Luxury with Pool View

Free minibar, in-room safe, desk, iron/ironing board

Triple Room Luxury with Pool View

  • 592 sq ft
  • Sleeps 3

View all photos for Triple Room Luxury with Pool View

Free minibar, in-room safe, desk, iron/ironing board

Triple Room Luxury with Pool View

  • 592 sq ft
  • Sleeps 4

View all photos for Triple Room Luxury with Pool View

Free minibar, in-room safe, desk, iron/ironing board

Triple Room Luxury with Pool View

  • 592 sq ft
  • Sleeps 5

Similar properties

Indoor pool, 12 outdoor pools, open 8:00 AM to 8:00 PM, free cabanas
Grand Riviera Princess - All Inclusive
  • Pool
  • Hot tub
  • Breakfast included
  • All inclusive
4.0 out of 5, Very Good, 4,407 reviews
$345 nightly
The price is $421
Feb 26 - Feb 27
Total with taxes and fees
Grand Riviera Princess - All Inclusive

About the neighborhood

Playa del Carmen

When you stay at Princess Family Club Riviera - All Inclusive in Playa del Carmen, you'll be on the beach, within a 15-minute drive of El Camaleón Mayakoba Golf Course and Quinta Avenida. .This all-inclusive resort is 5.8 mi (9.3 km) from Playa del Carmen Main Beach and 7.3 mi (11.8 km) from Maroma Beach.

What's nearby

  • Playa Xcalacoco - 19 min walk - 1.0 mile
  • El Camaleón Mayakoba Golf Course - 6 min drive - 1.2 miles
  • Playa del Carmen Main Beach - 13 min drive - 5.3 miles
  • Xcaret Eco Theme Park - 26 min drive - 11.2 miles
  • Maroma Beach - 27 min drive - 7.9 miles

Getting around

  • Cancun Intl. Airport (CUN) - 40 min drive

Restaurants

  • ‪Amaranto - ‬18 min walk
  • ‪Mike’s Coffee - ‬20 min walk
  • ‪Piano Bar - ‬20 min walk
  • ‪Fresco Bar - ‬13 min walk
  • ‪El Beso Pool Bar - ‬17 min walk

About this property

Princess Family Club Riviera - All Inclusive

Princess Family Club Riviera - All Inclusive offers 144 accommodations with free minibar items and safes. Rooms open to balconies or patios. Plasma televisions come with cable channels.

Bathrooms include bathtubs or showers with jetted bathtubs and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hair dryers can be requested.

6 outdoor tennis courts and a health club are featured at the resort. 12 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa, Spa Princess. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a sauna and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Make yourself at home in one of the 144 guestrooms featuring free minibar items and plasma televisions. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have jetted bathtubs and complimentary toiletries.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 12 outdoor pools, a nightclub, and outdoor tennis courts. Additional amenities at this resort include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy international cuisine at Buffet Family Club, one of the resort's 12 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 20 bars/lounges. A complimentary buffet breakfast is served daily from 7:00 AM to 10:00 AM.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Playa del Carmen? This resort has facilities measuring 27254 square feet (2532 square meters), including conference space. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 10:00 AM.
Buffet Family Club - This buffet restaurant specializes in international cuisine.
Verde - This buffet restaurant specializes in international cuisine. Open daily.
Naranja - This buffet restaurant specializes in international cuisine. Open daily.
Mama Mía - This theme restaurant specializes in Italian cuisine. Reservations are required. Open daily.
La Vaquería - This theme restaurant specializes in local and international cuisine. Open daily.
24-hour room service is available.

All inclusive details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Land activities

Fitness facilities
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 12 restaurants
  • 20 bars/lounges
  • A beach bar
  • A poolside bar
  • A swim-up bar

Restaurants on site

  • Buffet Family Club
  • La Vaquería
  • Mama Mía
  • Naranja
  • Verde

Things to do

  • 12 outdoor pools
  • 6 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Nightclub
  • Playground
  • Shopping
  • Waterslide

Family friendly

  • 12 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 27,254 square feet of conference space
  • Business center

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Jetted bathtub
  • Private bathroom
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 3.42 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Family Club Grand Riviera Princess All Inclusive
Family Club Grand Riviera Princess Playa del Carmen
Family Club Grand Riviera Princess
Family Riviera Princess Inclu

Princess Family Club Riviera - All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 366 out of 878 reviews
Rating 8 - Good. 258 out of 878 reviews
Rating 6 - Okay. 138 out of 878 reviews
Rating 4 - Poor. 64 out of 878 reviews
Rating 2 - Terrible. 52 out of 878 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Sajidur

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room and awesome service
Stayed 5 nights in Oct 2025

6/10 Okay

Joseph

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
First room had roaches took a while but they finally after about 2 hours changed rooms they wanted to spray the room while we were in the room there was no way I was going to allow this and smell poison for our stay
Stayed 4 nights in Oct 2025

10/10 Excellent

Damian

Liked: Cleanliness
Stayed 7 nights in Sep 2025

2/10 Terrible

Raylene

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The moment you get here youre greeted by time share people that harass you on every corner about getting an invitation to go platinum. They ask for 600$ after wasting 2 hours of your morning. They do not stop , are very pushy and inconsiderate of your vacation time. When you try to relax in your room people are constantly knocking on the door or calling all hours to ask really how youre doing. Room service isnt worth it and theres an upcharge for everything. Half the resort is under construction as well. If you have the family oass you cant even use the whole resort as its for platinum members
Stayed 8 nights in Oct 2025

4/10 Poor

Cesar Joan Mendoza

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2025

6/10 Okay

Susana

Traveled with family
Liked: Cleanliness, staff & service
Super friendly staff, well kept place. However, this is a family resort and although the rooms were super spacious, small old TV: every family that has kids know this is somehow important. Also, there are absolutelly no drawers! we have to use the iron board to put some of our stuff and it was a constant mess. I am aware of the low season, but no music in the pool? so that means poor entertainment, I guess low season guest are not important, no food around the pool either, just a buffet that you can't take food out of, and can't get in a bathing suit or wet.
Stayed 4 nights in Oct 2025

8/10 Good

Melissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was my sixth time staying at the Princess, first time in the family club. As always, the staff was super guest-oriented and friendly. The resort was very clean. We ate at the family buffet, the main buffet, and four different reservation-required restaurants. Overall, we were underwhelmed by the quality of the food, especially as compared to the Platinum adults only resort next door. The food wasn’t bad in the sit down restaurants, but very under-seasoned. The service, however, was very good. Perhaps part of this is because the resort is undergoing renovations and some of the restaurants have been relocated. All the staff was so great with our three year old daughter and very accommodating. The biggest drawback was the resort’s partnership with Royal Holidays timeshare program. We were hounded about attending their meeting, which was promised to be a little over an hour, no pressure, no obligation, and at the end, we were promised Platinum privileges for the remainder of our stay. We met with Enrique who was extremely chauvinistic, rude, arrogant, and disrespectful. When we told him my husband and I met at work, he asked if I was his secretary, with a laugh (I make more than my husband ever did, thank you very much). He accused us of only attending to get what was promised to us, and repeatedly and rudely pressured us to buy the package offered. It was troubling that a company Princess partnered with (and had parked at their family club) would endorse such a company.
Stayed 5 nights in Sep 2025

10/10 Excellent

Sasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the first time staying at this resort. It was a trip for my child and I felt very safe just us. The staff was friendly the restaurant had different types of food and the scenery was beautiful all around with lots of picture opportunities. We loved the ice cream shop and the option of taking the shuttle to the main pool and beach. The room with swim out was amazing, clean and appreciated the added amenities like mini bar, sand castle toys, child body wash and toy, robes and slippers. I would stay here again!
Sign at main entrance bottom floor
Kids area near Family club
Main pool with swim up bar
Kids area
Stayed 4 nights in Sep 2025

10/10 Excellent

Chantel

Traveled with family and small children
Liked: Amenities
Family club and swim out was amazing ! Best week in an all inclusive resort
Stayed 7 nights in Sep 2025

10/10 Excellent

Norma

Stayed 7 nights in Jul 2025

2/10 Terrible

Carl, Eagle Mountain

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Our check in experience was HORRENDOUS!!!!! We were not able to check into our room until we agreed on a 90 timeshare presentation with the sales guy who threatened to take away our beach access, house keeping, ALL dining privileges and majority of our pool access that we PAID for unless we sat through the presentation- after confronting the resort manager she said non of that was true and apologized- do NOT fall for that scam! Also come to find out 50-60% of the resort is under construction so you already dont have access to what you think you are paying for through expedia!!! We called a couple hours after check in to explain how horrible the resorts condition were in to Expedia- they could not help us at all stating all they could do was to cancel the reservations but could not guarantee to help us get into another resort, and after 6 hours of flight travel with 3 kids in another country we could not rely on expedia helping us as they stated there were no options,We were stuck at this resort!!! The food was beyond disgusting, disappointing that left us sick! The amenities like the pool were gross and dirty with staff stating it will be better after renovations are done- we are still trying to work with expedia to be reimbursed for paying full price when majority of the resort was not accessible (pools, restaurants, beach access due to seaweed) I extremely, highly do NOT recommend staying at this resort!!!!! This resort needs to be shut down.
Stayed 6 nights in Aug 2025

8/10 Good

Marjorie, Punta Arenas

Stayed 3 nights in Aug 2025

10/10 Excellent

Yadira

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

8/10 Good

azdren, staten island

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a good family friendly resort. However this time the lots of seaweed and smell was bad if you staying by the beach area. Away from the beach you don’t smell anything. Right side of resort is under construction and totally blocked off. Other than that it’s a good resort, good dining options, good buffet. Nice beach
Stayed 6 nights in Aug 2025

10/10 Excellent

Moyses

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s the second time we stay in the hotel. We love it. 100% recommend. The only thing I would say is that in the room they need more plugs that are accessible to charge phone, iPads etc.
Stayed 3 nights in Aug 2025

10/10 Excellent

Dionata

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 7 nights in Aug 2025

4/10 Poor

Candice

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
We went to Cancun for the beach and there was zero beach access due to the seaweed. Whether it’s an issue in the summer or not this should somehow be shared prior to bookings. Super disappointing.
Stayed 6 nights in Jul 2025

10/10 Excellent

Martina De La

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My 8 year old had a blast. She loved the toy Pirate, the food, the staff, the room, how beautiful the property was. We ate, swam, slept, relaxed and did not want to leave! Amazing, highly recommend!
Stayed 8 nights in Aug 2025

6/10 Okay

Jose, Lehigh Acres

Traveled with family and small children
Disliked: Property conditions & facilities
The property is in remodeling
Stayed 7 nights in Jul 2025

4/10 Poor

Rayna Lynn

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Kid oriented
Stayed 7 nights in Jul 2025

10/10 Excellent

Mary Grace

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the food, the Ala carte & the show every night. Lots of activities everyday. The staff are awesome & they make sure we’re ok.
Stayed 7 nights in Jul 2025

10/10 Excellent

Alondra

My kids has a blast.
Stayed 5 nights in Jul 2025

8/10 Good

Ana

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful professional and friendly
Stayed 4 nights in Jul 2025

8/10 Good

rafael

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Property was under construction if i knew this i would've went somewhere else. Wish they let people know. Other then that staff was helpful.
Stayed 5 nights in Jul 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved it!

Loved the hotel. Staff are exceptional. Grounds are lush and beautiful. So much wildlife. Food was plentiful and varied. We will definitely be back!
Stayed 6 nights in Jul 2025