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Grand Riviera Princess - All Inclusive

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grand Riviera Princess - All Inclusive

Table tennis, music library
Exterior detail
On the beach, white sand, sun loungers, beach umbrellas
Kayaking
Reception

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Hot Tub
    Hot Tub
  • Breakfast included
    Breakfast included
  • All inclusive
    All inclusive
  • Spa
    Spa

Explore the area

Map
Prolongacion 5ta Avenida, Mza 20 Lote 006, Playa del Carmen, QROO, 77710
  • Playa Xcalacoco
    5 min drive
  • Gran Coyote Golf
    6 min drive
  • El Camaleón Mayakoba Golf Course
    7 min drive
  • Playa Del Carmen, Quintana Roo (PCM)
    20 min drive

Room options

View all photos for Suite With Jacuzzi and Outdoor Shower

Suite With Jacuzzi and Outdoor Shower | Free minibar, in-room safe, desk, blackout drapes

Suite With Jacuzzi and Outdoor Shower

  • 700 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Super Saver

Free minibar, in-room safe, desk, blackout drapes

Super Saver

  • 597 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Family Room

Children's theme room

Family Room

  • 635 sq ft
  • Sleeps 5

View all photos for Family Club Room - Pool Access, Pool View

Family Club Room - Pool Access, Pool View | View from room

Family Club Room - Pool Access, Pool View

  • 640 sq ft
  • Sleeps 5

View all photos for Deluxe Room, Pool Access (Pool View)

Deluxe Room, Pool Access (Pool View) | Free minibar, in-room safe, desk, blackout drapes

Deluxe Room, Pool Access (Pool View)

  • 597 sq ft
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite (with 2 Jacuzzies)

Suite (with 2 Jacuzzies) | Free minibar, in-room safe, desk, blackout drapes

Suite (with 2 Jacuzzies)

  • 640 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Room, Garden View

View from room

Deluxe Room, Garden View

  • 597 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed
View from property
Ocean Riviera Paradise All Inclusive
Pool
All inclusive
Spa
Kids pool
4.1 out of 5, Very Good, (1671)
The price is $184
per night
$225 total
includes taxes & fees
Dec 5 - Dec 6
Ocean Riviera Paradise All Inclusive

About the neighborhood

Playa del Carmen

When you stay at Grand Riviera Princess - All Inclusive in Playa del Carmen, you'll be on the beach, within a 15-minute drive of El Camaleón Mayakoba Golf Course and Quinta Avenida. .This all-inclusive property is 5.9 mi (9.4 km) from Playa del Carmen Main Beach and 7.4 mi (12 km) from Maroma Beach.

What's nearby

  • Playa Xcalacoco - 5 min drive - 1.3 miles
  • Gran Coyote Golf - 6 min drive - 2.2 miles
  • El Camaleón Mayakoba Golf Course - 7 min drive - 2.3 miles
  • Punta Esmeralda Beach - 12 min drive - 3.2 miles
  • Playa del Carmen Main Beach - 19 min drive - 5.9 miles

Getting around

  • Cancun Intl. Airport (CUN) - 41 min drive

Restaurants

  • ‪Amaranto - ‬19 min walk
  • ‪Alberca - Pool - ‬12 min walk
  • ‪Privilege Lounge - ‬18 min walk
  • ‪Piano Bar - ‬5 min drive
  • ‪Restaurante Hacienda - ‬13 min walk

About this property

Grand Riviera Princess - All Inclusive

Luxury property on the beach, with 12 outdoor swimming pools
Grand Riviera Princess - All Inclusive offers 674 accommodations with free minibar items and safes. Rooms open to balconies. Accommodations offer separate sitting areas. This Playa del Carmen property provides complimentary wireless Internet access.

Bathrooms include complimentary toiletries and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

6 outdoor tennis courts, a health club, and a water park (surcharge) are featured at the property. 12 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a spa tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 15 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Make yourself at home in one of the 674 guestrooms featuring free minibar items. Rooms have private balconies. Complimentary wireless internet access is available to keep you connected. Private bathrooms have complimentary toiletries and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 12 outdoor swimming pools, a nightclub, and a water park (surcharge). This property also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at Buffet Verde, one of the property's many dining establishments, which include 9 restaurants and a coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Visit one of the 9 bars/lounges, 2 beach bars, and 3 poolside bars for a refreshing drink. A complimentary buffet breakfast is served daily from 7 AM to 11:30 AM.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in Playa del Carmen? This property has 5425 square feet (504 square meters) of space consisting of conference space and 5 meeting rooms. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7 AM and 11:30 AM. A complimentary manager's reception is offered each day.
Buffet Verde - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
La Hacienda - This theme restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
La Vaquería - This theme restaurant specializes in local and international cuisine and serves dinner only. Reservations are required. Open daily.
Mamma Mia - This theme restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
La Fondue - This theme restaurant serves dinner only. Reservations are required. Open daily.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

Access to onsite nightclubs
Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 2 beach bars
  • 3 poolside bars
  • 3 swim-up bars
  • 9 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Buffet Verde
  • La Fondue
  • La Hacienda
  • La Vaquería
  • Mamma Mia

Things to do

  • 12 outdoor pools
  • 6 outdoor tennis courts
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Indoor pool
  • Kayaking
  • Music library
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Snorkeling
  • Spa tub
  • Steam room
  • Table tennis
  • Tennis lessons
  • Water park

Family friendly

  • 12 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Water park (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • 5,425 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 15 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Banquet hall
  • Built in 2007
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 50

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds

Property payment types

Important information

Optional extras

  • Late check-out fee: USD 50 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a security system and a first aid kit

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Grand Riviera Princess All Suites All Inclusive Playa del Carmen
Riviera Princess Suites Inclu

Reviews

8.0

Very Good

Rating 10 - Excellent. 1536 out of 3286 reviews" "
Rating 8 - Good. 832 out of 3286 reviews" "
Rating 6 - Okay. 447 out of 3286 reviews" "
Rating 4 - Poor. 238 out of 3286 reviews" "
Rating 2 - Terrible. 233 out of 3286 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Allison

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We originally booked a different hotel in Tulum that was not safe. We last minute booked to stay here. They upgraded our room, luxury spa, and treatment. Helped us get a car to explore the town and easy pick up for excursions.
Stayed 4 nights in Oct 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Top notch. Won’t go anywhere else in Cancun area.
Stayed 7 nights in Sep 2024

10/10 Excellent

Jasmine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful resort. My family and I enjoyed our stay!
Stayed 5 nights in Aug 2024

6/10 Okay

Fantasy, Rockford

Liked: Cleanliness, staff & service, property conditions & facilities
The staff, and upkeep of the property was great, the food wasn’t the greatest, and the distance between everything was just too far! Lastly the animals roaming the property was just too much.
Stayed 3 nights in Aug 2024

4/10 Poor

Janine

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I liked that there were animals around the hotel. Did not like when You arrive at gate hotel the building was peeling a cracked. The place is big and you have to walk everywhere and takes 10 to 15mins just to go eat something. The reservation restaurants were very poor in food and appearance. They turned a buffet into a restaurant. Instead they could of remodel it and make it something different. Didn't seem evaluated. Drinks were made well. Pool access was ok it had animal poop in it. And the cabanas for the pool were always taken couldn't get and even paid for platinum area and they let anyone over there so I didn't even have to pay extra since everyone goes there. Also was approached to become a member my husband and I sat over 90 mins presentation. We were told we would have breakfast in platinum Yucatan and go view the property. They didn't do any of that. They took us to our regular buffet and show us a not ketped villa. Gave us a 25 min message with hydro access which was just a pool coupon for the spa. Was not worth the time we wasted. I say we wont ever go back to this property ever again. We stayed at the royal sands and the hacendia and they were beautiful and well kept and update and you can also buy some things for yourself there or toothpaste that doesn't cost over $10
Stayed 5 nights in Aug 2024

10/10 Excellent

Sandeep

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our 5 nights stays
Stayed 5 nights in Aug 2024

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

6/10 Okay

William

Traveled with family
Liked: Staff & service, property conditions & facilities
The positives are the grounds are beautiful, the natural wildlife and the service was good. Beach area is nice. Room service was great. Food was better than the buffets. If you like to walk this is a place to walk. The larger pools were nice. Our suite was big but definitely dated. Beed upgrade. Bathrooms were nice and had plenty of space and were good. Sleeping area and decor is outdated. No drawers available so we stored our clothes in closets and shelving was minimal. The shelf in c was high so we felt disorganized. We were on second floor and the building had rooms in first floor which had direct access to pool. The pool needed cosmetic maintenance. Outside the resort was not as nice as Cancun. Traffic was hectic and we had an experience with a local gas station (car rthey tricked us into paying an extra $20 for gas. Rather lose $20 than to put my family at risk. Its part fo being a tourist anywhere but was not fond of the area. Buffet was hit and miss. Sometimes they had really good food and sometimes it was regular average food. The specialty restaurants were good! Especially the tepanyaki restaurant. I would not go back simply because price vs value was not there. I have been in smaller properties in Cancun that offer same price and a bit smaller rooms but the feel and is much better. like the location of the resort as we did three awesome excursions and all were close. I would rather spend a little more on another resort in the area.
Stayed 7 nights in Aug 2024

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

8/10 Good

Alban

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 7 nights in Aug 2024

2/10 Terrible

daisy

Stayed 4 nights in Aug 2024

10/10 Excellent

Nicholet

Liked: Cleanliness, staff & service, property conditions & facilities
It was a real nice resort but I only had 1 bad experience I had a do not disturb on my door and they cleaned my room away but other than that it was beautiful
Stayed 5 nights in Aug 2024

8/10 Good

Dolorita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service of the internet
Stayed 4 nights in Aug 2024

8/10 Good

Hilda

Stayed 4 nights in Aug 2024

10/10 Excellent

Ashok Kumar

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The building and facilities were well maintained. The food options could have been a bit of variety. The staff who were organizing the activities were great. The staff at reception can be more friendly, often they don’t respond well. The staff at the restaurants were very good too. I would recommend this resort.
Stayed 6 nights in Aug 2024

8/10 Good

Iran, Wantage

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 7 nights in Jul 2024

8/10 Good

Jorge Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

6/10 Okay

Harold

Traveled with family
Disliked: Property conditions & facilities
The property is nice overall but very spread out and huge and expect to do lots of walking or waiting for the transport in very humid weather. We were on the third floor and there is only one elevator 3 or 4 buildings away. The buffet at the bottom of the resort was not as good as the 2 at the front of the resort. Food was not refilled when empty and the food temperature was opposite of what it should have been. Hot food cold and cold food hot. Everything was around the same temp. Including the air. Be forewarned that they do not allow flushing of toilet paper. Instead it’s placed in an open trash can by the toilet. Food sold on the property in stores is extremely expensive. Expect to pay 10usd for a bag of chips etc. Also this is a timeshare resort while it’s not mandatory be prepared to be asked multiple times to sit in a presentation at some point. Expect to be on a bus for a few hours if you take any excursions anywhere due to picking up people from other resorts. If they tell you your excursions end at 12 add 2 hours to accommodate for the other passengers. Schedule your dinings late to adjust for this as we missed our reservations due to misinformation. Lastly if you eat outside be ready to be attacked by these local animals that they call Coatis. They are not super aggressive but will be irritating enough for you to not be able to eat your food. There are definitely better resorts in the area choose wisely.
Stayed 5 nights in Aug 2024

10/10 Excellent

Arsis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was generally very clean. Even though there was a lot of travelers the resort never felt too crowded and there was always space whether in the restaurants or the pools or at the beach. Helpful staff and exceptional service.
Stayed 3 nights in Aug 2024

10/10 Excellent

Ana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing!!!!
Stayed 6 nights in Jul 2024

8/10 Good

Seleste

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is really nice, food is good. Nice resort but be prepared to walk to all the areas. Rooms are spacious only thing I can complain is tub needs to get cleaned better. Rooms with swim up pool is wonderful, highly recommended. Second time here for a reason.
Stayed 4 nights in Aug 2024

10/10 Excellent

Izaias Rodrigues

Liked: Staff & service
the property needs to be updated on some areas specially the beach area
Stayed 5 nights in Aug 2024

4/10 Poor

Steve

Disliked: Property conditions & facilities
Stayed 9 nights in Jul 2024

10/10 Excellent

Edmar Azevedo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 8 nights in Aug 2024

10/10 Excellent

Taylor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful time at Grand Princess Riveria, I was upgraded to platinum and it was worth the cost for the additional amenities & top shelf liquor. The staff was also very accommodating
Stayed 4 nights in Aug 2024