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Casa Kaoba Hotel & Suites

3.5 star property

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Photo gallery for Casa Kaoba Hotel & Suites

Outdoor pool
Suite | Premium bedding, in-room safe, iron/ironing board, free WiFi
Courtyard
Junior Suite | Premium bedding, in-room safe, iron/ironing board, free WiFi
Meeting facility

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi

Explore the area

View in a map
Carretera Federal Playa Tulum, Mza 329, Lote 9, Playa del Carmen, QROO, 77710
  • Place, Playacar Beach
    ‪4 min drive‬
  • Place, Xplor Theme Park
    ‪4 min drive‬
  • Place, Playacar Golf Club
    ‪5 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Standard Room

Standard Room | Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard Room

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, Balcony

Standard Double Room, Balcony | Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard Double Room, Balcony

9.8 out of 10
Exceptional
(6 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite

Suite | Premium bedding, in-room safe, iron/ironing board, free WiFi

Suite

8.6 out of 10
Excellent
(10 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Suite, Multiple Beds

Suite, Multiple Beds | Living room | Flat-screen TV

Suite, Multiple Beds

8.2 out of 10
Very good
(12 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 Large Twin Sofa Bed

View all photos for Junior Suite

Junior Suite | Premium bedding, in-room safe, iron/ironing board, free WiFi

Junior Suite

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Presidential Suite

Presidential Suite | Private kitchen

Presidential Suite

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 3 bedrooms
  • Sleeps 10
  • 1 King Bed and 4 Queen Beds

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Mar 1 - Mar 2
Total with taxes and fees
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About the neighborhood

Playa del Carmen

With a stay at Casa Kaoba Hotel & Suites in Playa del Carmen, you'll be a 4-minute drive from Xplor Theme Park and 7 minutes from Ferry to Cozumel. .This spa hotel is 2.9 mi (4.7 km) from Xcaret Eco Theme Park and 4.7 mi (7.5 km) from Playa del Carmen Main Beach.

What's nearby

  • Mahi Golf Course - 3 min drive - 1.4 miles
  • Piste Cyclable sur Paseo Xaman-Ha - 3 min drive - 2.0 miles
  • Playacar Beach - 4 min drive - 2.0 miles
  • Xplor Theme Park - 4 min drive - 1.8 miles
  • Playacar Golf Club - 5 min drive - 2.9 miles

Getting around

  • Cancun Intl. Airport (CUN) - 51 min drive

Restaurants

  • ‪rosa roja - ‬8 min drive
  • ‪Festival Grand Buffet - ‬6 min drive
  • ‪Blue Moon Beach Bar Sandos Select Club - ‬6 min drive
  • ‪Cupcake Cafe - ‬6 min drive
  • ‪Fogo de Janero - ‬8 min drive

About this property

Casa Kaoba Hotel & Suites

Casa Kaoba Hotel & Suites offers 39 air-conditioned accommodations with safes and hair dryers. Beds feature premium bedding. Flat-screen televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. This Playa del Carmen hotel provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include an outdoor pool.
Guests can indulge in a pampering treatment at the hotel's full-service spa, kaoba wellness. Services include deep-tissue massages and massages. The spa is open daily.
Make yourself at home in one of the 39 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers, complimentary toiletries, and hair dryers. Conveniences include safes and ceiling fans, and housekeeping is provided daily.
Pamper yourself with a visit to the spa, which offers massages. Additional amenities at this hotel include complimentary wireless internet access, tour/ticket assistance, and a banquet hall.
Satisfy your appetite for lunch or dinner at the hotel's restaurant, Ceiba Negra, or stay in and take advantage of the room service (during limited hours). A complimentary continental breakfast is served daily from 8:00 AM to noon.
Featured amenities include a 24-hour front desk and luggage storage. Planning an event in Playa del Carmen? This hotel has 2045 square feet (190 square meters) of space consisting of conference space and a meeting room. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.
A complimentary continental breakfast is served each morning between 8:00 AM and noon.
Ceiba Negra - This restaurant serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 8:00 AM to noon
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Ceiba Negra

Things to do

  • Full-service spa
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 2,045 square feet of conference space
  • Meeting room

Outdoors

  • Garden
  • Terrace

Full-service spa

  • Deep-tissue massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 10 years can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast

Property payment types

Important information

Optional extras

  • Pet deposit: MXN 1000 per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Casa Kaoba & Suites Del Carmen
Casa Kaoba Hotel & Suites Hotel
Casa Kaoba Hotel & Suites Playa del Carmen
Casa Kaoba Hotel & Suites Hotel Playa del Carmen

Casa Kaoba Hotel & Suites Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 460 out of 868 reviews
Rating 8 - Good. 210 out of 868 reviews
Rating 6 - Okay. 100 out of 868 reviews
Rating 4 - Poor. 50 out of 868 reviews
Rating 2 - Terrible. 48 out of 868 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

6/10 Okay

Jacqueline A

Liked: Property conditions & facilities
The front desk crew was very kind but the room upon entering we found a GIANT live scorpion and a few large cockroaches, the kids weren’t able to get comfortable after that so we left shortly thereafter. The hotel has so much potential just needs a little TLC in cleaning and upkeep (pest control) the rooms were huge and lots of space, but overall upkeep was iffy and lacking. We would have stayed if the scorpion situation hadn’t happened. The staff was great, and I know we’re in a jungle but try convincing a 3 year old who’s overtired that there’s only those 3 giant bugs in her room and it’s fine to go to sleep.
Stayed 1 night in Nov 2025

10/10 Excellent

Bob

Courteous staff. Helpful for English speakers. And breakfast, too!
Stayed 1 night in Nov 2025

4/10 Poor

Javier, Katy

Traveled with partner
Disliked: Amenities
Bad service, poor amenities and the breakfast was awful.
Stayed 3 nights in Nov 2025

2/10 Terrible

Maria

Traveled with partner, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel has false advertising, rooms are very dirty, sheets were smelly and people's hair were all over the bed, I asked for clean ones and they didn't had none... Bathroom was nasty, dirty and smelly. If you are looking for a decent clean place this is not it please trust me on this one.
Stayed 2 nights in Nov 2025

10/10 Excellent

Olivia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed Casa Kaoba, clean and comfortable. People very kind and good breakfast.
Stayed 1 night in Oct 2025

8/10 Good

Rachel

Traveled with family
Liked: Cleanliness, staff & service
Nice pool!!
Stayed 1 night in Oct 2025

10/10 Excellent

Nicolas

Liked: Cleanliness
Stayed 8 nights in Sep 2025

10/10 Excellent

Socorro

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Sep 2025

10/10 Excellent

Krista

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked last minute and it was a great price!
Stayed 1 night in Sep 2025

8/10 Good

Alyssa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are extremely pleasant and helpful. This isn’t a big hotel or resort. It's an inn...kind of like a bed and breakfast. The restaurant had limited, very basic options, the towel changes happen every 2/3 days only...overall the photos are accurate, just pay attention to what's in each room based on what you need. Taxis are easy to get to and from here so that's good too.
Stayed 2 nights in Sep 2025

4/10 Poor

Hector, San Antonio

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
En 2023 nos hospedamos en este hotel y una habitación no funcionaba el a/ c y nos cambiaron de habitación y todo muy bien nos gustó el servicio y las instalaciones , así que decidimos este agosto 2025 volver al mismo lugar , pues nos dieron la misma habitación el aire no funcionaba como en el año 2025 y 11 pm tuvieron que hacer cambio de la habitación la habitación no estuvo frió hasta las 2 am pues estaba muy caliente y después de eso llegó al breakfast y todo muy mal te dan dos o tres opciones y al momento de escoger una no tenían frijoles y el huevo estaba muy negro no habían limpiado la sartén , ya no tienen el breakfast buffet como en el 2023 el breakfast teni unas condiciones muy pobres , y no puede creer que no den mantenimiento al hotel desde el 2023 está fallando el a/c de la misma habitación ,, ah y el staff de enfrenta no te quieren otorgar toallas ni para la alberca ni para la habitación . No volveré a este hotel nunca más
Stayed 3 nights in Aug 2025

6/10 Okay

Blanca A

Food service is not good and
Stayed 6 nights in Aug 2025

6/10 Okay

Ana Maria

Liked: Staff & service
it was a good place to stay, the staff is very gentle.
Stayed 4 nights in Jul 2025

4/10 Poor

Irv

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pictures Lie

Extremely disappointed. Room had some nice features but there is obviously no upkeep or maintenance being done. Sink, faucet, and what looked like a Jacuzzi in the back were completely disgusting. Indoor pool had a rust or mold stain on the steps. Main pool looked like it wasn’t cleaned in weeks, cabana sofa disgustingly dirty. Bed sheets didn’t fit the bed, some were stained, and the comforter looked disgusting. Stove top but no pots or pans to cook with and vey few utensils and cups. The free breakfast basically was the same every day, either two eggs in three different styles, no meats, or two pancakes. If you want anything extra they charge you.
Faucet
Jacuzzi
Sink
Ripped sofa
Stayed 2 nights in Jul 2025

2/10 Terrible

Nancy Mier

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room smelled like mold the smell was very strong and there was mold in the rooms
Stayed 5 nights in Jul 2025

4/10 Poor

Milady

Traveled with family
Disliked: Cleanliness, staff & service, amenities
They don’t change towels and clean every 3 day our bed sheets were dirty and towels they offer breakfast free but you only choose one entry and the rest you pay
Stayed 4 nights in Jul 2025

10/10 Excellent

Rocio

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente ubicación para todos los parques
Stayed 3 nights in Jul 2025

2/10 Terrible

Jorge

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cross fingers to have water on your stay

The property did not have water my whole stay and even they knew about it when I did the check in, I wasn't informed. I contacted Hotels.com during my stay and told them about the situation and they said they will reach out to the property in order to have a refund. Until this day the hotel didn't answer the calls or reply to any email. I asked Hotels.com about the refund and they didn't want to help because "the property didn't answer the calls or emails". I needed to escalate the situation to upper management to get inly a partial refund. Terrible experience from both sides.
Stayed 2 nights in Jul 2025

8/10 Good

Wallapa

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
It was good local hotel. Great for the prize If you plan not to stay all day in the hotel. I will be back for sure.
Stayed 4 nights in Jul 2025

2/10 Terrible

Amparo Dalia Pon

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like this property , there was no running water for the days days I stayed there , breakfast was also not great we were told there would be a variety of food and we were served only eggs and watermelon , I found blood in my sheets and hair dirty and horrible place , I asked for a refund and I was told there was absolutely nothing that could be done front desk said “ I’m not authorized to give reimbursement” horrible experience and very unprofessional
Stayed 2 nights in Jul 2025

8/10 Good

Veronica

Traveled with family
Disliked: Amenities
El área de recepción y restaurante tiene detalles bonitos. El personal es muy amable a excepción de lo que parece que son los dueños que no dan ni los buenos días. Las opciones del desayuno son limitadas y carecen de sabor. Solicitamos el desayuno unos minutos antes para salir a tiempo en nuestro tour y no nos pudieron ayudar. La habitación tenía un olor a estar encerrada por mucho tiempo y en el baño un olor a agua estancada. La piscina se miraba con agua turbia, como que le faltaba filtración
Stayed 4 nights in Jul 2025

6/10 Okay

atoyia Marie

Liked: Cleanliness, staff & service, property conditions & facilities
As a travel agent loved the front desk staff , but as soon as i entered the restaurant there was no friendly greeting. For 15 minutes i was looked at but not asked anything and offered no suggestions. The item I wanted was unavailable. Front desk staff helped me.
Living room
Outdoors
Stayed 1 night in Jul 2025

2/10 Terrible

Gabriela

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst service ever!

The ac from the suit (2 beds & sofa) that i reserved was not working, after a few hours they offer me a room with only one bed and sofa and we were a family of 5, there was no way to sleep in a small room, I had to move the mattress from the upstairs to the downstairs in order to be able to sleep, I asked for a refund and they denied.
Stayed 1 night in Jul 2025

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jul 2025

2/10 Terrible

Livia

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025