Hilton Cancun, an All-Inclusive Resort

4.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hilton Cancun, an All-Inclusive Resort

2 outdoor pools, sun loungers
2 outdoor pools, sun loungers
Exterior
Hypo-allergenic bedding, in-room safe, free rollaway beds, free WiFi
Breakfast area

Reviews

8.6 out of 10

Excellent

Popular amenities

  • All inclusive
  • Restaurant
  • Gym
  • Pet friendly
    Pet friendly
  • Bar
    Bar
  • Pool
    Pool

Explore the area

Map
Highway 307, Cancun, QROO, 77500
  • Arrecife de Puerto Morelos National Park
    1 min walk
  • Xoximilco
    12 min drive
  • Moon Palace Golf Club
    13 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    18 min drive

Room options

Room, Connecting Rooms (Sunset View, 1 King Or 2 Queens)

  • Valley view
  • Sleeps 6
  • 2 Queen Beds OR 1 King Bed

Room, 2 Queen Beds (Sunset View)

  • 430 sq ft
  • Valley view
  • Sleeps 3
  • 2 Queen Beds

Room, 1 King Bed (Sunset View)

  • 430 sq ft
  • Valley view
  • Sleeps 3
  • 1 King Bed

Room, 2 Queen Beds, Ocean View, Corner

  • 430 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed (Swim Up Pool View)

  • 430 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Ocean View, Corner

  • 430 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Presidential Suite, 2 Bedrooms

  • 2100 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

Suite, 1 King Bed, Ocean View (Parlor)

  • 1640 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Room, 2 Queen Beds, Nature view

  • 430 sq ft
  • Valley view
  • Sleeps 3
  • 2 Queen Beds

Room, 1 King Bed (Swim-Up)

  • 430 sq ft
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Nature view

  • 430 sq ft
  • Valley view
  • Sleeps 3
  • 1 King Bed

Suite, Oceanfront (Swim-Up)

  • 830 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Deluxe Suite, 1 King Bed, Ocean View

  • 860 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Room, 2 Queen Beds, Oceanfront (High Floor)

  • 430 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Basic Room, 1 King Bed, Ocean View

  • 430 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Basic Room, 2 Queen Beds, Ocean View

  • 430 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 Bedroom, Oceanfront

  • 830 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

Room, Connecting Rooms, Ocean View (1 King Or 2 Queens)

  • Ocean view
  • Sleeps 6
  • 2 Queen Beds OR 1 King Bed

Room, 2 Queen Beds (Swim-Up)

  • 430 sq ft
  • Sleeps 4
  • 2 Queen Beds

Family Suite, 2 Bedrooms

  • 860 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed

Suite, 1 King Bed, Oceanfront

  • 830 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Suite, 2 Queen Beds

  • 830 sq ft
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

Suite, 2 Queen Beds (Swim Up Pool View)

  • 830 sq ft
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 King Bed (Swim Up Pool View)

  • 830 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Oceanfront (High Floor)

  • 430 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

Room, 2 Queen Beds, Oceanfront (Swim-Up)

  • 430 sq ft
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Accessible (Roll-In Shower)

  • 430 sq ft
  • Valley view
  • Sleeps 3
  • 1 King Bed

Double Room Standard With Sea View

  • Sea view
  • Sleeps 4
  • 2 Full Bed(s)

Double Room Standard

  • Sleeps 4
  • 2 Queen Bed(s)

About the neighborhood

Cancun

When you stay at Hilton Cancun, an All-Inclusive Resort in Cancun, you'll be by the ocean, within a 15-minute drive of Moon Palace Golf Club and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. .This all-inclusive property is 17.8 mi (28.7 km) from La Isla Shopping Mall and 13.8 mi (22.2 km) from Iberostar Cancun Golf Course.

What's nearby

  • Xoximilco - 12 min drive - 5.4 miles
  • Moon Palace Golf Club - 13 min drive - 5.3 miles
  • Petempich Bay - 17 min drive - 8.1 miles
  • Puerto Morelos Beach - 22 min drive - 11.4 miles
  • Riviera Cancun Golf Resort - 24 min drive - 11.1 miles

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive

Restaurants

  • ‪Grand Lobby Bar - ‬14 min drive
  • ‪Grand Central Buffet - ‬16 min drive
  • ‪Agave Mexican Cuisine - ‬17 min drive
  • ‪The Grill - ‬17 min drive
  • ‪Cusco - ‬17 min drive

About this property

Hilton Cancun, an All-Inclusive Resort

Luxury property on the beach, with 2 outdoor swimming pools
Hilton Cancun, an All-Inclusive Resort offers 714 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. This Cancun property provides complimentary wireless Internet access. Bathrooms include bathrobes and hair dryers. Housekeeping is offered daily and hypo-allergenic bedding can be requested. Rollaway/extra beds (complimentary) are also available.
A private beach, complimentary bicycles, and a complimentary water park with waterslides are featured at the property. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a steam room and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 714 air-conditioned guestrooms. Complimentary wireless internet access is available to keep you connected. Bathrooms have hair dryers and bathrobes. Conveniences include laptop-compatible safes and coffee/tea makers, and housekeeping is provided daily.
Spend the day on the private beach or dip into one of the 2 outdoor swimming pools. Additional amenities at this property include complimentary wireless internet access, concierge services, and an arcade/game room.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The property also offers 24-hour room service. Relax with a refreshing drink at the bar/lounge, the swim-up bar, or one of 2 poolside bars.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and laundry facilities. Free valet parking is available onsite.
Azulinda Lobby Bar - Onsite lobby lounge.
Azulinda Market & Cafe - Onsite café. Open 24 hours. Open daily.
Vela Food Hall - This buffet restaurant serves breakfast, lunch, and dinner. Open daily.
La Luce - This restaurant serves dinner only. Open daily.
Maxal - This restaurant serves lunch and dinner. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service (limited menu)
Dining availability limited at one or more venues

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site
  • Free secured valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 2 poolside bars
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Azulinda Lobby Bar
  • Azulinda Market & Cafe
  • La Luce
  • Maxal
  • Vela Food Hall

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free bicycle rentals
  • Free children's club
  • Free water park
  • Gym
  • Kayaking
  • Outdoor pool (guest access)
  • Paddleboard
  • Playground
  • Steam room
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Free water park access
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Trampoline
  • Waterslide

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessibility
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

More

  • 7 floors
  • Banquet hall
  • Built in 2021
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Free rollaway/extra bed
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Hair dryer
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning
  • Connecting rooms available
  • Desk chair
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from November 28 2024 to December 7 2024 (dates subject to change):
  • One of the swimming pools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 1100 per accommodation, per stay
Welcoming dogs only
1 total (up to 51 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Free rollaway/extra beds

Property payment types

Important information

Optional extras

  • Pet fee: MXN 1100 per accommodation, per stay
  • Late check-out is available for a fee (subject to availability)
  • Housekeeping is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Cancun an All Inclusive Resort
Hilton Cancun, an All-Inclusive Resort Cancun
Hilton Cancun, an All-Inclusive Resort All-inclusive property

Reviews

8.6

Excellent

Rating 10 - Excellent. 1756 out of 2975 reviews" "
Rating 8 - Good. 625 out of 2975 reviews" "
Rating 6 - Okay. 292 out of 2975 reviews" "
Rating 4 - Poor. 159 out of 2975 reviews" "
Rating 2 - Terrible. 143 out of 2975 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jason

Stayed 4 nights in Aug 2024

10/10 Excellent

Victoria

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the Hilton. Every time I am in Mexico I stay at the Hilton. So clean and so much fun!
Stayed 4 nights in Aug 2024

10/10 Excellent

Letta

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pedro is the best waiter ever and the entertainment staff
Stayed 5 nights in Aug 2024

6/10 Okay

Marina

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 6 nights in Aug 2024

2/10 Terrible

Jeremy

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Jazmine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing! Staff was very kind and the food was delicious. Property is kept very clean and up to date. Will be booking again!
Stayed 5 nights in Aug 2024

10/10 Excellent

Yank

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 5 nights in Aug 2024

10/10 Excellent

Jenny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 4 nights in Aug 2024

10/10 Excellent

Thibaut, Capitol Heights

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I spent 3 nights with my family at the Hilton Cancun all inclusive, and our overall experience was phenomenal. I upgraded to a suite on the 7th floor with a beach view and a wrap around balcony with a pool view; it was big and beautiful and the kids loved it. Room service prepared and delivered 3 meals(pasta, a burger and a sandwich) in 30 minutes at 200am. The personnel was friendly and professional. The food was excellent at Auma, Maxal; Vela's buffets(breafast and dinner) were varied and outstanding. I wish I had been able to eat one of Vela's lunches. Sunan, the Asian restaurant, was so so. The Azulinda market had good food overall. Their chocolate and strawberry cakes were chewy because they were made with fondant, stay away from those. Their coffee is very good. I was not able to get a reservation for la luce. The Churros were great. It would be a good idea to get there early if you want to book reservations to their best restaurants, otherwise it can get complicated. They have a car rental service and a tour booking service on site and available shuttles to their sister property and the Cancun Airport. Kid's corner had ton of activities for kids including moving nights, spanish classes, face painting and si much more...It is a great place for kids and teens. All in all, it was an outstanding experience. I will definitely return if I am ever in that area of Cancun.
Stayed 4 nights in Aug 2024

10/10 Excellent

Becky T. Lu, Markham

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything were excellent except for the Asian food at the Asian Restaurant. It was horrible!!! The Service was very poor. The food were terrible. It took 2hrs for my main course to come to me, and the fish was overcooked, chewy and rubbery, it is not fish! The noodle was from INSTANT NOODLE package (cheap). Japanese sushi salad was also with instant noodle! Sushi rolls were mushy-like! The chef should have learned and trained how to cook Chinese or Japanese food before offering to public!
Stayed 7 nights in Aug 2024

10/10 Excellent

Rania Hamdy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

8/10 Good

Udoka

Traveled with family and small children
Liked: Amenities, property conditions & facilities
No
Stayed 4 nights in Aug 2024

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was simply amazing. The food was so delicious. The staff was so polite and always available and ready to help. The rooms were clean and the entire property looked well managed! We loved it! 10/10
Stayed 4 nights in Aug 2024

10/10 Excellent

Mariana

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The perfect resort for families with kids :)
Stayed 4 nights in Aug 2024

6/10 Okay

Dawn

Traveled with family
Liked: Cleanliness
Stayed 6 nights in Aug 2024

6/10 Okay

marco, San Antonio

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
If they change there staff I will give them a second chance, it is very expensive and the staff it is horrible, there is one of the restaurants that the specialist on meat, any of my nights at the property that was availability , only when I left, that it is ridiculous and I start since I arrived.
Stayed 4 nights in Aug 2024

10/10 Excellent

Yaritza

Stayed 4 nights in Aug 2024

10/10 Excellent

Donald, Mt Holly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly
Stayed 4 nights in Aug 2024

10/10 Excellent

Azamat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel , nice food , great times , thanks Hilton !!!
Stayed 5 nights in Aug 2024

8/10 Good

Ramiro

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Firstly, i have to stress how serviceable, friendly and attentive the staff of the hotel is. There was not a single interaction where i was not greeted sincerely and every time i would ask something they would go above and beyond to meet the request. So Staffing is a 10 out of 10 Now the downside is i was at this property 2 years ago and I noticed some wear of the facilities which they dont seem to pay enough attention or provide proper maintenance. 1. The kids pool had multiple games that just didnt work. The biggest attraction which is the 5 feet tall bucket that gets filled up with water and then drops into the pool hardly had water filling it uo and others just didnt work at all 2. Auma restaurants didn't have air conditioning working at all. So eating there was complicated 3. Overall you could see many air conditioner vents condensating and leaking to the tables 4. The kids pool had mats because the floor got ripped or something 5. One day i noticed the power went off for a few seconds and on that same night the fire alarms falsely triggered 2 times Many other details which to me in a matter of 2 years are significant because it show lack of proper building maintenance
Stayed 5 nights in Aug 2024

10/10 Excellent

Hafize

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

Bethel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first time at an all-inclusive resort and I loved it. Staff was very friendly, and the food was good especially for a resort. Will most likely stay here again
Stayed 4 nights in Aug 2024

8/10 Good

Rafael Alberto Gilot

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with easy access to the beach. Amazing customer service from all staff. Food really good in the food carts, Mexacaleria, Vela and La Luce.
Stayed 3 nights in Aug 2024

10/10 Excellent

Tung

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family stay at Hilton Cancun 5 days on my vacation, anything was great. Overall perfect place to stay for vacation. This is my first time travel to Cancun, I am skeptical of where’s to stay at Cancun but I’m glad I picked Hilton. I would recommend to all guests
Stayed 4 nights in Aug 2024

10/10 Excellent

Jose De la Cruz

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property , perfect for families Food was great 5 star dining We love it , we’ll be back again soon
Stayed 7 nights in Aug 2024