We didn't like it, because it is not the hotel where we made our reservation at, and Expedia did not point out that Hotel Unizo Express Hakodate, where I did make the reservation was not open during this period. We arrived at a boarded up hotel, whose employee did contact you. I tried to follow up with a direct phone call to you, but the decision tree of your automated call processing system thwarted my attempt. We ended up hustling to reserve a room for the night at the Eli-mae Toyoka Inn. Taking its price into consideration, that hotel would merit a 5 star rating. However, if you allow your computer system to attribute my one-star rating to the Hotel Resol Hakodate, Expedia will continue its chain of abysmal failures that caused us such stress and shock the day we arrived in Hakodate. You can contact me at 81-070-1055-8451 if I delete my Expedia account before a live human being actually reads/responds to my complaint, as is my current intention.