I had a deeply disappointing experience at this hotel. The staff's conduct was unprofessional and irresponsible. A package delivered to the hotel, signed for by the front desk, was nowhere to be found when I went to collect it. My package was only located after I insisted on confronting the staff member in question, and by then, it had been opened. This raised serious suspicions about the staff's integrity, and I am convinced they are engaging in theft. My security deposit, which was supposed to be refunded within a week, was not returned. When I called to inquire, I was told they had "forgotten" to process it. After confirming the refund, I discovered that the transaction was reversed, and I am still waiting for my money. This behavior is nothing short of stealing from guests.
The housekeeping service was atrocious. The cleaning staff made excuses to avoid cleaning my room, often lying or pretending not to understand my requests. When they did clean, they were extremely inefficient, frequently taking several days to fulfill basic service requests. They spent most of their time video chatting with friends or family while on the job, which is completely unprofessional.
The hotel's facilities are in a deplorable state. The swimming pool, laundry machines, and dryers were all out of service during my stay, rendering them entirely unusable. The room I stayed in was infested with cockroaches, and the premises were dirty and poorly maintained, with flies buzzing around everywhere