4/10 Poor
Verified traveler
Nov 16, 2024
Disliked: Cleanliness
Nice, but needs work
Nice house in a central location, but needs work on cleanliness and communication. We showed up and noticed the sheets on two of the beds were pretty dirty. The beds appeared to be made up without changing the sheets. Stains and smears on the master, and trash tucked into the bottom bunk of the 2nd bedroom. Called the help number and it goes to voice mail saying the office closes at the exact time you’re allowed to check in. So I text the number as instructed and an hour later get a reply back that they’re contacting the on-site team and they’d get back to me as soon as they had an answer. Which never happened. So, we changed the sheets with what spares we could find in the drawer, washed what didn’t have spares (seems like all linen should have a spare set, because it should all get changed between guests right?) and moved on with our lives.
In addition, we got to put away the clean dishes in the dishwasher from the previous guests, and while the couch had obviously been vacuumed the rugs clearly had not (dried food scattered about). Every indication was that the cleaning service was running behind and did a rush job. Which is gross but I can see how it’d happen. Although paying a cleaning fee and then re-cleaning most of the parts that matter stings a little. The never getting back or following up when I reached out though? Lame. With a little work this place could have been great
Verified traveler
Stayed 3 nights in Nov 2024