10/10 Excellent
Peter Lee
Traveled with partner
Aug 26, 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a fantastic experience from top to bottom. From the moment we stepped off our taxi, we were greeted with top notch service. They brought us into a side room with drinks and food for checkin. We were then showed the property by our butler, Orlando. He was incredible!! He truly brought out all the stops of great service. From making our suite filled with flowers on the bed, to a sign on the door he made the experience of our honeymoon even more special. The workers were incredibly friendly and start to recognize you to provide even better service. Juan Jose and Marlon were two waiters that also pulled out all the stops. These two made our dining experience special by always making sure we had what we wanted before we even asked. They were amazing!!
The only down side of the property is the beach workers from the shops outside of the property. They were very pushy, would always come up to you on the beach and hasstle you. Even when sitting in the preferred area. I highly recommend to not interact and to purchase items through hotel or when on an excursion. Everything sold on shops can be purchased elsewhere without having to deal with these people.
Peter Lee
Stayed 5 nights in Aug 2024