4/10 Poor
noemi
Traveled with family and small children, Traveled with family
Aug 26, 2024
Disliked: Cleanliness, staff & service
1. Check in was horrible! Basically tip them so
You can get your room on time or within the hour. Is your not Dominican get ready to be up charged and asked to pay in cash.
2. All inclusive bars, ice cream truck, and 3 buffets plus other restaurants that require a reservation were amazing. Except for the hibachi! We got food illness. It was nasty and horrible. Don’t eat there but the buffets are wonderful the food is great off course after 3 days your repeating the same meals but still good food and variety. The bars in the pool and by the beach are water down drinks. They need to get better bartenders but they do the trick. Especially if you tip they work faster.
3. The beach is amazing! If you stay at the family resort it’s just a trolly ride away for a nice walk. The water is warm, beach is clean and sand is soft ! My kids loved it! I loved it plenty of sitting area. People sell brackets, cigars, (420) and braids which is amazing, but if you’re not Dominican or at least speak Spanish get ready to pay up. Also best to get your trips from them. We did and enjoyed it a lot. We did the buggy, cenote and coffee making tour it was great!
4. The pools at the resort are disguising! In 6 days not once did I see a chlorine tablet or liquids placed to clean. Day one I asked for them to come fish out the swim out pool area lemon hair and nasty slimy stuff. On our swim out the pool had mildew. We avoided the pools! Customer service zero!
noemi
Stayed 5 nights in Aug 2024