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SureStay Hotel by Best Western Portland City Center

2.5 star property

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Photo gallery for SureStay Hotel by Best Western Portland City Center

In-room safe, iron/ironing board, rollaway beds, free WiFi
Reception
Combined shower/tub, hair dryer, towels
Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave | In-room safe, iron/ironing board, rollaway beds, free WiFi
Coffee service

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Breakfast included
  • Air conditioning
  • Parking included
  • 24/7 front desk
  • Free WiFi

Explore the area

Map
2401 Sw 4th Ave, Portland, OR, 97201
  • Portland State University
    ‪5 min walk‬
  • Oregon Health and Science University
    ‪9 min walk‬
  • Oregon Zoo
    ‪6 min drive‬
  • Portland, OR (PDX-Portland Intl.)
    ‪18 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for King Bed, Street Level

In-room safe, iron/ironing board, rollaway beds, free WiFi

King Bed, Street Level

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Balcony

Standard Room, 1 King Bed, Non Smoking, Balcony | In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 King Bed, Non Smoking, Balcony

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 King Beds

View all photos for Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave | In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 1 Queen Bed and 1 Double Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, Multiple Beds, Accessible, Refrigerator & Microwave

In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room, Multiple Beds, Accessible, Refrigerator & Microwave

  • Sleeps 4
  • 1 Queen Bed and 1 Double Bed

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About the neighborhood

Portland

Located in Portland (Southwest Portland), SureStay Hotel by Best Western Portland City Center is within a 10-minute walk of Portland State University and Oregon Health and Science University. .This hotel is 2.3 mi (3.7 km) from Moda Center and 3.7 mi (6 km) from Oregon Convention Center.

What's nearby

  • Portland State University - 5 min walk - 0.3 miles
  • Oregon Health and Science University - 9 min walk - 0.5 miles
  • Oregon Zoo - 6 min drive - 3.1 miles
  • Oregon Convention Center - 6 min drive - 3.8 miles
  • Moda Center - 7 min drive - 2.3 miles

Getting around

  • Lincoln St & SW 3rd Ave Station - 4 min walk
  • Portland Union Station - 13 min drive
  • Portland International Airport (PDX) - 18 min drive

Restaurants

  • ‪Tasty Corner - ‬8 min walk
  • ‪Chipotle Mexican Grill - ‬7 min walk
  • ‪Suki's Bar & Grill - ‬1 min walk
  • ‪Duck House Chinese Restaurant - ‬5 min walk
  • ‪Cheerful Tortoise - ‬7 min walk

About this property

SureStay Hotel by Best Western Portland City Center

Hotel with free breakfast, a short walk to Portland State University
SureStay Hotel by Best Western Portland City Center offers 40 air-conditioned accommodations with safes and coffee/tea makers. Premium cable television is provided. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations.

This Portland hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Hair dryers, change of towels, and change of bedsheets can be requested. Housekeeping is provided on request.

Make yourself at home in one of the 40 air-conditioned rooms featuring refrigerators and microwaves. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have shower/tub combinations and hair dryers. Conveniences include safes and coffee/tea makers, as well as phones with free local calls.
Make use of convenient amenities such as complimentary wireless internet access, a television in a common area, and a vending machine.
At SureStay Hotel by Best Western Portland City Center, enjoy a satisfying meal at the restaurant. Wrap up your day with a drink at the bar/lounge. A complimentary continental breakfast is included.
Featured amenities include a 24-hour front desk, a safe deposit box at the front desk, and ATM/banking services. Free self parking is available onsite.
Guests are offered a complimentary continental breakfast.
SureStay Hotel by Best Western Portland City Center has a restaurant serving breakfast, lunch, and dinner.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free continental breakfast
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 2 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5 AM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 20.0 per stay
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per accommodation, per stay
  • Breakage deposit: USD 100.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: USD 20.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector and a smoke detector

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Travelodge City Center
Travelodge City Center Hotel
Travelodge City Center Hotel Portland
Travelodge Portland City Center
Portland Travel Lodge
Portland Travelodge
Travelodge Portland City Center Hotel Portland
Travelodge Portland City Center Hotel
Travelodge Wyndham Portland City Center Hotel
Travelodge Wyndham Portland City Center
Travelodge land City Center
Travelodge by Wyndham Portland City Center
SureStay Hotel by Best Western Portland City Center Hotel
SureStay Hotel by Best Western Portland City Center Portland

SureStay Hotel by Best Western Portland City Center Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 237 out of 858 reviews
Rating 8 - Good. 321 out of 858 reviews
Rating 6 - Okay. 175 out of 858 reviews
Rating 4 - Poor. 68 out of 858 reviews
Rating 2 - Terrible. 57 out of 858 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Tabby

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small rooms but close to where I needed to be
Stayed 1 night in Dec 2024

10/10 Excellent

Herman

Liked: Cleanliness, staff & service, property conditions & facilities
Host was very helpful. We are both handicapped and he got us a menu and brought our food. So kind .
Stayed 1 night in Dec 2024

8/10 Good

Farnaz

Traveled with family
Liked: Cleanliness, staff & service
Friendly staff and clean room!
Stayed 1 night in Nov 2024

8/10 Good

Terri

Traveled with partner
Liked: Cleanliness, staff & service
Staff was great but overall property was not great
Stayed 1 night in Sep 2024

10/10 Excellent

Shannon

Stayed 1 night in Sep 2024

6/10 Okay

Todd

Stayed 1 night in Nov 2024

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Sure Stay Best Western
Hotel is perfect for short stays. Close to the City center of Portland.
Stayed 4 nights in Nov 2024

6/10 Okay

LARRY

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed here twice as had appts @ Casey Eye Institute so convenient location & dog friendly but property is in need of updating!
Stayed 1 night in Nov 2024

8/10 Good

Adriana

Liked: Amenities
It was ok
Stayed 1 night in Nov 2024

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charge for parking was excessive and not identified prior to booking.
Stayed 2 nights in Nov 2024

10/10 Excellent

BEN, NAPA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for the area. dinning and bar downstairs.
Stayed 3 nights in Nov 2024

6/10 Okay

IVAN

Staff was friendly and the electricity worked. The TV was good. The bed was okay as far as comfort goes however, the bathtub did not hold water, so my girlfriend couldn’t take a bath, the water pressure was good and we have plenty of hot wate... But the carpet was very old and would buckle up in areas when we first entered. There was a heavy smell of carpet shampoo.
Stayed 1 night in Nov 2024

8/10 Good

Kelsey

Traveled with group
Liked: Cleanliness, staff & service, amenities
While not super close to a lot of place's walking distance was a short drive or Lyft to the main areas we were wanting to explore. The continental breakfast was very standard but perfect for starting the day. Suki's the bar under the motel was perfect for ending a long day with a quick bite to eat.
Stayed 4 nights in Oct 2024

6/10 Okay

Franklin

Traveled with family
It’s a place to sleep, nothing special. The “restaurant “ is a 21 and over bar, not convenient for a family.
Stayed 2 nights in Oct 2024

2/10 Terrible

David

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Despite its proximity to where I was getting surgery, I can honestly say I’ll never be back here again. TV is the size of a phone when sitting on the bed, wall AC/Heat didn’t heat up, outlets are in metal conduit on walls instead of inside, all the furniture was damaged one way or another, and it legitimately felt like the toilet was going to fall out from under someone and through our floor to the first floor room. I’m very surprised Best Western allows their name to be on this place.
Stayed 1 night in Oct 2024

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Staff & service, property conditions & facilities
Very old building and outdated. Front desk guy was pretty short and rude. They take a photo copy of your ID & Credit card (together) & keep it in a little folder on top of the desk within reach of the front door. EXTREMELY UNSECURED. When we questioned this the guy was EXTREMELY rude about it. The room itself was “okay” definitely won’t be returning. The ice machine didn’t work. The vending machine was very dated and limited (didn’t even have water) . Parking was super limited. And was told it was first come first serve. Street parking is not free!
Stayed 2 nights in Oct 2024

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Satisfactory
It was clean. Some things were pretty worn. Not the worst place I’ve stayed. Definitely not enough parking. No where to park near the office so people got blocked in while others checked in. Couldn’t just checkout by phone so because of parking I had to lug my bags across one parking lot to the office then back across that and then down the hill to overflow parking.
Stayed 1 night in Oct 2024

10/10 Excellent

Laurie

Liked: Property conditions & facilities, room comfort
Comfortable, Friendly Budget Motel
This trip was an overnight stay to be close to the hospital OHSU for an early appointment next morning. It was perfect for that purpose. Comfortable bed, excellent service and decent coffee and continental breakfast. This is an older motel that has been nicely renovated but it does have that old building smell.
Stayed 1 night in Oct 2024

6/10 Okay

Andrew

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Clean and No Frills
I chose this Hotel because it checked all the boxes: good location, nice price, no pets, and breakfast. Here are my overall impressions: Location: If you are looking for a place to stay that is convenient to OHSU, this is probably your spot - unless you want breakfast. Price: This was a good price for a hotel with a continental breakfast. After experiencing the breakfast, I regretted choosing the hotel because I thought the price was too high. Cleanliness: This was a clean hotel. But don't expect room service to come check on your room for multiple day stays. They don't. Breakfast: They don't serve breakfast until 7:00 am. This is just really odd to me. I don't live in pacific time so 7:00 am is just super inconvenient. The selection was pretty minimal and not worth the extra money for the hotel.
Stayed 2 nights in Oct 2024

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Not great
Run down rooms, no usb charging outlet, uncomfortable. The night staff were friendly.
Stayed 1 night in Jun 2024

6/10 Okay

Verified traveler

Small room not worth the pruce
The room was tiny and the price paid for the room wasn't worth it. A motel 6 room would have been better value.
Stayed 1 night in Oct 2024

10/10 Excellent

Ana

Stayed 2 nights in Sep 2024

2/10 Terrible

Leslie

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Allison

Stayed 1 night in Oct 2024