2/10 Terrible
Brittany
Traveled with family and small children
Sep 24, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
*DO NOT STAY HERE* We reserved 2 rooms for 3 nights. Upon arrival after a long day of traveling there was a bedbug in one of the rooms. I immediately went to office and they put us in another room. We spent the next hour or so tearing apart both rooms to check the mattresses for more bugs. Not how we wanted to start our vacation after a day of traveling. We were traveling with 3 toddlers. They were playing with the cars on the floor in one of the rooms and the floor was so dirty their legs were BLACK. One mattress had a fist size burned hole it in. Dry blood was on the wall of a shower. The overall rooms were just disgusting, falling apart, & not sanitary. This was for both rooms, not just one. The included breakfast was the saddest display of a breakfast I’ve ever seen… my toddler didn’t even want any of the food, it was not appetizing. There was cereal, white bread, manufactured mini muffins, and instant oatmeal. No fruit, no hot foods. When I told the property all of this, showed pictures as proof, they asked if the bedbug picture was of their sheets. Insinuating that we brought our own sheets and put a bedbug on it… the bed was still freshly made, we hadn't even pull the covers back yet. I have yet to be reached out back out by the property regarding this and handling it. I’ve had to engage any sort of communication. If I could upload pics, I would to show you all.
Brittany
Stayed 3 nights in Sep 2024