4/10 Poor
Daniel D.
Oct 24, 2024
Disliked: Cleanliness
Be Wary of this Rental
Our experience renting this property was very poor. Be wary of this rental.
In April of 2024, via VRBO we reserved and paid in full for an October three night weekend for two couples renting this 2 bedroom, 2 bath unit with an additional sleeping loft. Four days before arriving, the host sent information regarding check in and obtaining the key. All seemed well.
On the day we were flying to Pasadena, the host called me and said the property was unavailable because the owner no longer wanted to rent it. Then the story changed when she mistakenly included me on messages that made it clear she was in the process of renting the unit to a different party. I expect someone agreed to pay more for the unit. She offered us a 2-bedroom 1 bath unit as an alternative to the unit we rented or a full refund. Unfortunately, rentals in Old Town Pasadena were unavailable by this time since over 15,000 visitors were arriving that weekend for the UCLA football game. We were forced to accept the alternative unit. Upon arriving, we discovered the substituted unit was a 1 bedroom, 1 bath unit with an uncomfortable futon in the dining area. The apartment was in poor condition with the floors dirty, television in the bedroom did not have a controller, and the refrigerator ice maker did not work. We were quite disappointed with the substituted unit and the hosts deceit of renting the unit we had paid for 6 months earlier to another party at the last minute.
Daniel D.
Stayed 3 nights in Oct 2024