4/10 Poor
Adriana, laredo
Business traveler
Aug 22, 2024
Disliked: Cleanliness, property conditions & facilities
Horrible hotel experience!! We arrived to our room to find it extremely dusty (All the cabinets, drawers, floor). We stayed at the Cromwell when they first opened and we loved it. However this time they have really let the hotel go and seems run down. The first night we were tired and the next day we removed the do not disturb sign so they could clean. We returned that evening to a room that was not serviced. I called guest services and they said that they would come deliver towels… They never arrived and I had to call again an hour later …they ended up giving us laundry bag, full of towels. (I thought it was a bit unprofessional). As we walked in the room, the lining was floor lining was torn, The bedsheets had stains, The walls are rotted, as well as most of the cabinets. There was also a toothpaste cap left behind. Not to mention under the couch was disgusting. In general is seems like our room has been abandoned for a few weeks due to the amount of dust everywhere. Also, the noise level at night was extremely loud. You can hear it vibrating through the walls,we could not sleep. I travel to las vegas for work 2-3x a year and I'll be staying at my usual venetian from now on. which is always top notch and extremely clean.
Adriana
Stayed 4 nights in Aug 2024