4/10 Poor
Andrew
Traveled with partner
Sep 18, 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
This is a really nice hotel. My issue is not with the appearance or not so much the staff. Our room's AC was not working to it's full capacity so the room got a bit warm. This was for an overnight stay for me and my wife's anniversary so I wanted things to go perfect. While getting ready for dinner the room was a bit warm and I was sweating. I turned the AC to 65 degrees to cool down the room but it remained in the high 70's. I told the front desk before we left for dinner and they said they would call maintenance. We were gone for a few hours which I thought was ample time to fix it or leave us a message saying we can change rooms.
Long story short - They never fixed it and it remained warm during the night. I couldn't sleep much.
They offer to waive the amentias fee which was useless because there are no amentias other than a pool and gym which almost every hotel has anyways. This was our 22nd anniversary and it meant a lot to me for the night to be perfect and I think the hot room ruined it for me and I think they could have done a better job than just waiving the amenities fee. There are many hotels to choose from in that area so we personally will never stay there again. I understand that things happen but because this night was so important for us they could have done more to satisfy our discomfort..
Andrew
Stayed 1 night in Sep 2024