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Xperience Tulum Hotel

4.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Xperience Tulum Hotel

Exterior
Interior detail
View from room
Flat-screen TV, Netflix, streaming services
Minibar, in-room safe, blackout drapes, free WiFi

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
  • Pool
  • Room service
  • Spa
  • Breakfast available
  • Gym

Explore the area

Map
Calle 8 Lote 4 Mza 22 Zona 1, Tulum, QROO, 77760
  • Hospital de Tulum
    14 min walk
  • Dos Aguas Park
    20 min walk
  • Temple of Doom
    4 min drive
  • Tulum, Quintana Roo (TUY)
    15 min drive

Room options

View all photos for Deluxe Apartment, 1 Bedroom

Minibar, in-room safe, blackout drapes, free WiFi

Deluxe Apartment, 1 Bedroom

  • 676 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Studio Suite

Flat-screen TV, Netflix, streaming services

Premium Studio Suite

  • Sleeps 3
  • 1 King Bed OR 1 Double Sofa Bed

View all photos for Exclusive Apartment

Exclusive Apartment | Minibar, in-room safe, blackout drapes, free WiFi

Exclusive Apartment

  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for Standard Studio

Standard Studio | Minibar, in-room safe, blackout drapes, free WiFi

Standard Studio

  • Sleeps 2
  • 1 King Bed

Similar properties

Front of property

NUNUM-Luxury Tenting

Pool
Spa
Free WiFi
Restaurant
3.4 out of 5, (6)
The price is $97
per night
$121 total
includes taxes & fees
Jan 1 - Jan 2
NUNUM-Luxury Tenting

About the neighborhood

Tulum

With a stay at Xperience Tulum Hotel, you'll be centrally located in Tulum, a 4-minute drive from Tulum National Park and 9 minutes from Tulum Mayan Ruins. .This family-friendly hotel is 3.7 mi (6 km) from Tulum Beach and 4.9 mi (7.8 km) from Playa Paraiso.

What's nearby

  • Tulum National Park - 4 min drive
  • Gran Cenote - 6 min drive
  • Tulum Mayan Ruins - 9 min drive
  • Tulum Beach - 12 min drive
  • Playa Paraiso - 18 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 98 min drive

Restaurants

  • ‪Sukhothai - ‬9 min walk
  • ‪Asian Bodega - ‬9 min walk
  • ‪El Camello Jr - ‬7 min walk
  • ‪El Tio - ‬8 min walk
  • ‪Vaivén - ‬10 min walk

About this property

Xperience Tulum Hotel

Mediterranean Tulum hotel in Tulum City Center with 2 restaurants
Xperience Tulum Hotel offers 25 air-conditioned accommodations with minibars and safes. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers with rainfall showerheads.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Flat-screen televisions come with Netflix. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is offered daily and change of towels can be requested.

Recreational amenities at the hotel include a waterslide, an outdoor pool, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Healing Spot has 1 treatment room. Services include deep-tissue massages, hot stone massages, sports massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy and reflexology.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 25 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Bathrooms feature bathtubs or showers with rainfall showerheads and toothbrushes and toothpaste. Conveniences include phones, as well as safes and minibars.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an outdoor pool, a waterslide, and a fitness center. This Mediterranean hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Grab a bite at JUICEBOX, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Quench your thirst with your favorite drink at the bar/lounge. Local cuisine breakfasts are available daily from 7:00 AM to 11:30 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
A complimentary manager's reception is offered each day.
JUICEBOX - Overlooking the pool and garden, this delicatessen serves breakfast, brunch, and lunch. Guests can enjoy alfresco dining (weather permitting).
Tikka - Overlooking the pool and garden, this fine-dining restaurant specializes in Italian cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free secured self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Daily local cuisine breakfast available 7:00 AM to 11:30 AM for a fee: MXN 200 to 450 for adults and MXN 200 to 400 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • JUICEBOX
  • Tikka

Things to do

  • 24-hour pool access
  • Bicycle rentals
  • Bicycle storage
  • Full-service spa
  • Gym
  • Outdoor pool
  • Waterslide

Family friendly

  • In-room babysitting (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Beach towels
  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Outdoor treatment areas
  • Reflexology
  • Spa open daily
  • Sports massages
  • Thai massages
  • Treatment room

Accessibility

  • No elevator

More

  • 2 buildings
  • 3 floors
  • Built in 100
  • Designated smoking areas
  • Mediterranean architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Blender
  • Cookware, dishware, and utensils
  • Free bottled water
  • Microwave
  • Minibar
  • Refrigerator
  • Toaster

More

  • Air conditioning
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your passport after booking

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for local cuisine breakfast: approximately MXN 200 to 450 for adults, and MXN 200 to 400 for children
  • Airport shuttle fee: MXN 2500 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: MXN 200 (one-way), (up to 18 years old)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

We should mention

This property does not have elevators
24-hour pool access
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

Xperience Tulum Hotel Hotel
Xperience Tulum Hotel Tulum
Xperience Tulum Hotel Hotel Tulum

Xperience Tulum Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 59 out of 81 reviews" "
Rating 8 - Good. 9 out of 81 reviews" "
Rating 6 - Okay. 3 out of 81 reviews" "
Rating 4 - Poor. 3 out of 81 reviews" "
Rating 2 - Terrible. 7 out of 81 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Brenda, Chicago

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
horrible
Stayed 3 nights in May 2023

4/10 Poor

Stewart

Disliked: Staff & service
Shameful
This was a nice enough hotel, but mid-way through my stay, all of the guests were evacuated to a different hotel. Apparently, the hotel went out of business. This closure was planned, but it did not stop Hotels.com or the hotel from making the reservation, beyond the date of closure, and collecting my money. The transfer to the new hotel, under the same management, was arduous. The new hotel demanded that I leave my passport with them as a deposit! I traveled back and forth from the old hotel to complain and they waived this arbitrary requirement in light of my "inconvenience." The new hotel had a faulty A/C. Moreover, walking into town required walking down dirt roads through a shanty town. The management and Hotels.com should be ashamed.
Stayed 7 nights in Apr 2023

10/10 Excellent

Bukky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was such a beautiful property to stay at. Will definitely recommend it.
Stayed 5 nights in Apr 2023

8/10 Good

Mihaela

Stayed 2 nights in Apr 2023

4/10 Poor

Sheila

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful. The staff were all friendly and helpful. I love that the room had a full fridge and kitchen and all the amenities for cooking as an option. Unfortunately, everyday something went missing. Bringing it up to the concierge solved nothing as the stealing got worse. First day, they cleaned the room they stole my charger. Second day, an entire pack of pads. Third day, they stole my lotion. These are all replaceable but it's the principle. I didn't want them cleaning the room the first night and I put the sign to not clean the room but its windy outside so the sign that I hung on the doorknob was pointless because it flaps in every direction. Thankfully I was smart enough to not bring any valuables with me on this trip. The lotion and pads were in my bookbag so they definitely went through my belongings. I will never come back here regardless of how beautiful this place looks. And to add one more thing, at night you hear everything. If people downstairs are having a good time with their friends, you're guaranteed to hear the music, screaming, laughter and talking. You hear it all. I would've given it 4 stars if it weren't for the stealing.
Stayed 4 nights in Apr 2023

10/10 Excellent

rhonda

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Everything was amazing! Staff 10/10 I'd definitely recommend hotel!!!!!
Stayed 5 nights in Apr 2023

10/10 Excellent

Samuel

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The people for hotel they are super, Friendly’s
Stayed 5 nights in Mar 2023

8/10 Good

Dalila

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Staff was really good at answering questions and meeting needs. Only issue experienced was the smell of the bathroom which was easily resolved by keeping the door closed.
Stayed 4 nights in Mar 2023

10/10 Excellent

Taylor

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a two level apartment looking over the pool and entrance. The air conditioning and wifi worked well. They have a restaurant on site during the day and some brick oven pizza at night; if you don’t feel like leaving the hotel. It’s close to two gas stations and in a great spot to walk into town. The staff was bilingual and a lot of help. My daughter forgot her stuffed elephant and they held onto it for over 4 days until I could come back and get it.
Stayed 1 night in Feb 2023

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, location, price, food, and much more. I cant say enough good things about this hotel. I highly recommend - it's my favorite place I've ever stayed.
Stayed 6 nights in Feb 2023

10/10 Excellent

Julieta

Stayed 4 nights in Feb 2023

2/10 Terrible

Isaac

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Cihat Hilmi

Stayed 6 nights in Dec 2022

10/10 Excellent

Leslie

Stayed 2 nights in Dec 2022

10/10 Excellent

Eunice

Stayed 4 nights in Dec 2022

8/10 Good

Emily

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I highly recommend this place especially if you want an economical way without compromising comfort to stay in Tulum. The grounds were gorgeous, the hotel rooms were optimal. Each room has refrigerator, stove, dishes, sink etc. the patios outside of the room was lovely with seating and tables for relaxing. Concierge was very pleasant and knowledgeable. The amenities are minimal. No wash cloths available even upon request. The room has one small rack for clothing storage. Bathroom counters are minimal. The shower was not very convenient. No shelves or place for soap, razors, shampoo etc. also I wish there were more hooks to hang towels and bathingsuits. Tv was modern with streaming capabilities. There are not USB plug ins. Make sure you have your charging block. Rent scooters cabs can be pricey. The public beaches are great and inexpensive as far as food and beach beds are concerned. My only real gripe about the hotel was the noise levels. Young kids were in the pool at 6:45 am. Not sure how I felt about that given we were asked to keep it down at night due to the families on the property. I think the same courtesy should have been extended to those without families in the am. I would have loved an hour or two more to sleep. Other than that the hotel was great and I will be back!
Stayed 3 nights in Oct 2022

10/10 Excellent

Maryory

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, really enjoyed my stay, will definitely be back. It’s at the very very end of the strip and there’s a police station on the corner. My husband and i would walk to the strip to get food which i would recommend if you don’t mind walking, depending on where you want to go. But 10/10 highly recommend
Stayed 5 nights in Oct 2022

10/10 Excellent

Jean Pierre

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay in this new-era glass construction with an ecofriendly environment - don’t miss a wonderful breakfast with haute cuisine for healthy food
Stayed 1 night in Sep 2022

10/10 Excellent

Javier

Stayed 2 nights in Aug 2022

10/10 Excellent

Michelle Andrea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay with my family at Xperience Tulum. This hotel is a beauty. Our condo was luxurious and clean. The only draw was they didn’t let us check in before 3pm, even though I reached out several times to let them know we will be arriving early and would appreciate a early check in, due to my mother being sick and needing rest after a long trip. I plan on coming back and staying here soon!
Stayed 5 nights in Aug 2022

10/10 Excellent

Rafael

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Entering the property is very inviting. An easiness as you walk in. Room was immaculate clean. Great view from the balcony. Really enjoy my stay. Would highly recommended to family & friends.
Stayed 2 nights in Aug 2022

10/10 Excellent

Adrien

Stayed 3 nights in Jul 2022

8/10 Good

Maria Mayela

Stayed 2 nights in Jul 2022

2/10 Terrible

Kevin

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Do not stay here if you want to be treated faily and accommodated for property not being cleaned and staff stealing from you!
Stayed 3 nights in Jul 2022

10/10 Excellent

Elexis

Stayed 2 nights in Jul 2022