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The Panoramic By Xperience Hotels

3.5 star property

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December 2024
January 2025

Photo gallery for The Panoramic By Xperience Hotels

Outdoor pool, open 9:00 AM to 10:00 PM, pool umbrellas, sun loungers
Property grounds
Premium bedding, in-room safe, individually decorated
Premium bedding, in-room safe, individually decorated
Exterior

Reviews

7.8 out of 10

Good

Popular amenities

  • Parking available
    Parking available
  • Pet friendly
    Pet friendly
  • Gym
    Gym
  • Pool
    Pool
  • Kitchen
    Kitchen
  • Air conditioning
    Air conditioning

Explore the area

Map
Calle 3 poniente entre, Calle 12 Sur, Tulum, ROO, 77760
  • Hospital de Tulum
    3 min drive
  • Cenote Cristal
    4 min drive
  • Tulum National Park
    6 min drive
  • Tulum, Quintana Roo (TUY)
    16 min drive

Room options

View all photos for Basic Studio, 1 King Bed

Basic Studio, 1 King Bed | Premium bedding, in-room safe, individually decorated

Basic Studio, 1 King Bed

  • 481.1 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Apartment (Two Bedroom)

Classic Apartment (Two Bedroom) | Premium bedding, in-room safe, individually decorated

Classic Apartment (Two Bedroom)

  • 1509.1 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

Similar properties

Rooftop pool

Motto by Hilton Tulum

Pool
Spa
Pet friendly
Parking included
4.3 out of 5, Excellent, (171)
The price is $106
per night
$157 total
includes taxes & fees
Dec 9 - Dec 10
Motto by Hilton Tulum

About the neighborhood

Tulum

Located in Tulum (La Veleta), The Panoramic By Xperience Hotels is within a 10-minute drive of Tulum National Park and Gran Cenote. .This apartment is 3.4 mi (5.4 km) from Tulum Beach and 3.9 mi (6.3 km) from Tulum Mayan Ruins.
View more Apartments in TulumOpens in a new window

What's nearby

  • Tulum National Park - 6 min drive - 3.1 miles
  • Gran Cenote - 8 min drive - 4.5 miles
  • Tulum Mayan Ruins - 9 min drive - 4.0 miles
  • Tulum Beach - 12 min drive - 3.4 miles
  • Playa Paraiso - 20 min drive - 4.6 miles

Getting around

  • Tulum Intl. Airport (TQO) - 39 min drive

Restaurants

  • ‪Sukhothai - ‬19 min walk
  • ‪El Camello Jr - ‬2 min drive
  • ‪La Taqueria Pinches Tacos Shop - ‬5 min walk
  • ‪Vaivén - ‬6 min walk
  • ‪La Consentida - ‬6 min walk

About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

The Panoramic By Xperience Hotels

Apartment with a fitness center, in the vicinity of Tulum National Park
The Panoramic By Xperience Hotels offers 33 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Each accommodation is individually furnished and decorated. Beds feature premium bedding. Accommodations at this 3.5-star apartment have kitchens with refrigerators and coffee/tea makers. Bathrooms include showers with rainfall showerheads.

This Tulum apartment provides complimentary wireless Internet access. Smart televisions are featured in guestrooms. Additionally, rooms include ceiling fans and blackout drapes/curtains. Housekeeping is provided weekly.

Recreational amenities at the apartment include an outdoor pool and a fitness center.
Make yourself at home in one of the 33 individually decorated guestrooms, featuring kitchens. Complimentary wireless internet access keeps you connected, and Smart televisions are provided for your entertainment. Conveniences include safes and refrigerators, and housekeeping is provided weekly.
Take advantage of recreation opportunities including an outdoor pool and a fitness center. Additional amenities at this apartment include complimentary wireless internet access and concierge services.
Featured amenities include multilingual staff, luggage storage, and an elevator. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.

Languages

English, Spanish

Property amenities

Pool/Spa

  • Outdoor pool
  • Pool loungers
  • Pool umbrellas

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Self parking on site (surcharge)

Kitchen

  • Coffee/tea maker
  • Freezer
  • Refrigerator

Bedrooms

  • Premium bedding

Bathroom

  • 1 private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Smart TV

Outdoor areas

  • Deck/patio
  • Rooftop terrace

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • Pet friendly
  • Welcoming dogs only
  • One pet total (up to 22 lbs per pet)
  • Fee: USD 20 per pet per night
  • Service animals exempt from fees
  • Deposit: USD 20 per night

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Designated smoking areas

Services and conveniences

  • Blackout drapes
  • Concierge services
  • Free bottled water
  • Housekeeping (weekly)
  • Limited-hour front desk
  • Luggage storage
  • Multilingual staff
  • Safe
  • Tour and ticket assistance

Things to do

  • Gym

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Fire extinguisher

General

  • 3 buildings
  • 33 units
  • 4 floors
  • Access via exterior corridors
  • Individual decor
  • Individual furnishings

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 7:00 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of USD 20 per pet, per night, plus a deposit of USD 20 per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 22 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 220 per vehicle (one-way)
  • Pet deposit: USD 20 per night
  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 9:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

The Panoramic By Xperience Hotels Tulum
The Panoramic By Xperience Hotels Condominium resort
The Panoramic By Xperience Hotels Condominium resort Tulum
The Panoramic By Xperience Hotels Tulum
The Panoramic By Xperience Hotels Apartment
The Panoramic By Xperience Hotels Apartment Tulum

The Panoramic By Xperience Hotels Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 30 out of 63 reviews" "
Rating 8 - Good. 14 out of 63 reviews" "
Rating 6 - Okay. 5 out of 63 reviews" "
Rating 4 - Poor. 6 out of 63 reviews" "
Rating 2 - Terrible. 8 out of 63 reviews" "

8.8/10

Cleanliness

7.2/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Mariana

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Sin duda mi lugar favorito, todo está excelente el departamento increíble y muy ameno. El lugar de estacionamiento Perfecto

8/10 Good

Jennifer

Traveled with group, Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The main reason for picking The Panoramic for our stay in Tulum was this beautiful picture of the pool. Hate to tell you it hasn't been built yet and they don't tell you that when you book. Other items: no functioning elevator, neither ClubHouse (shop) nor Gym were accessible. Upon arriving we had no codes to get into our room and security was of limited assistance so imagine arriving off 8 hours of traveling and not being able to access your room after carrying your multiple bags up flights of stairs since no elevator!! I was going to cry.... Once we were able to figure out how to make contact with the Xperience team all was good. We were able to get into our room which was the King Studio. It was very nice however once we sat on the bed it was broke - UGH!! With a quick phone call again we were moved to another room. Pleasantly surprised by a 2 bedroom suite with full kitchen, living room and dining room. This was a fantastic space. Clean, modern with a gorgeous tub that we took a nice soak since there was no pool or hot tub in the location. We love to experience the local area when we travel so this location was great. Walkable to the market for bottled water and supplies for breakfast, but also the local restaurants were fantastic and inexpensive, and tons of local shopping! Beware of the side roads though - they're barely paved - so if renting a car I wouldn't rent a sedan. I was thankful for our SUV. I would highly recommend The Panoramic when finished

10/10 Excellent

willie

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Skeptical after reading the reviews. We loved the actual property and the staff. We had a hiccup when we first arrived(hot water heater burst) but staff was right there to offer us new rooms. The new rooms wasn’t what I booked but was great rooms. The street isn’t paved and real bumpy but it’s Mexico. So I would definitely stay again and I recommend others as well.
Stayed 5 nights in Aug 2022

4/10 Poor

Shateema

Traveled with family
Liked: Cleanliness
The property manager and people who worked in the hotel did not communicate, which left us with not much assistance. The front desk push us off to always call the property manager and never help us. The room had problems through out my stay and although the property manager tried to accommodate us. I didn't really feel good about how they did and had serval issues. I did my best to enjoy my stay but i wouldn't stay there again. No hot water, no light and ac in the room. And not one person on the property was helpful. I had to continuously reach out to management.
Stayed 4 nights in Apr 2022

8/10 Good

Lura

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property was very nice and well taken care of. However, driving to the property was a mission with all the large holes and construction was working next door from early in the morning till late at night but everyone was very nice and very hospitable. Overall my experience with the hotel was a good one.
Stayed 3 nights in Mar 2022

10/10 Excellent

Tiffany

Stayed 3 nights in Feb 2022

10/10 Excellent

Yesenia Jennifer

Traveled with partner
Liked: Amenities, property conditions & facilities
The accommodations and personal. Room was amazin
Stayed 10 nights in Nov 2020

10/10 Excellent

Brandon

Liked: Cleanliness, room comfort
Stayed 4 nights in Oct 2021

6/10 Okay

Angela

Traveled with family
Liked: Cleanliness
Disliked: Amenities
I didn’t like the fact that any question I had the receptionist could not answer. Everything had to be done through email. There was no communication that the pool was closing. The rooms weren’t stocked up. The stove did not work requiring me to give away the food I had purchased.
Stayed 7 nights in Aug 2021

2/10 Terrible

VALERIE

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
HORRIBLE HOTEL! Do not be fooled stayed here 5 days booked for 6 days and had to leave a day early because this hotel does not clean your room. No housekeeping, no food, no wash rags, no restaurant near, nobody to help you when you need someone. Pool was filthy. I booked This hotel for my bf boyfriend and we came home extremely sick!!! Not sanitary at all! Do not come here! Sheets smelled like wet damped like mildew.
Stayed 5 nights in Aug 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely beautiful! Loved the area (besides the crazy bumpy road to get there haha) and the hotel ! Self swimming pool upstairs in our room, perfect size bed, everything amazingly clean, beautiful view over the town and great staff ! Much more to say but to keep it short. Definitely a 5 star hotel from me ! Would definitely go back and would suggest it to a friend !
Stayed 6 nights in Jul 2021

2/10 Terrible

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
We stayed in PHC1 which I would consider the ghetto suite. The pool was never cleaned. We never received a remote control for the television. No cleaning services or new towels offered during my 8 day stay! We was temporarily moved to a basic studio , which I may add , had better amenities. (Face towels ,decor , kitchen necessities & a remote control! ) but in the basic studio the AC broke and flooded the room during our temporary stay. Destroyed my property and when I requested a claim report I was ignored by the host, Maria. We was than transferred back in PH1C (despite complaints with Maria). We did not enjoy our stay at all. it was uncomfortable. we seen other guess at the pool ( which the tiles are broken down , outdated currently nothing like photos ) the other guess were checking out early and described their stay as “the vibes are off” Our stay here was for 8 days and it was terrible overall . I do not recommend. Kitasogorgeous for photos videos.
Stayed 8 nights in Jun 2021

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Where do I start!!!!! We arrived early and was told we could not check in until 3pm. We didn’t mind too much so we went to get food and came back at 3. When the “host” (I say that lightly) checked us in we entered the room and the floor was wet like someone had just mopped. We were under the impression that the room was vacant for 48 hrs in between guests. I placed my things in the closet and went to shower. When I came out it smelled like a wet dirty mop that was left in a dark closet. They had mopped the room with a dirty mop and it reeked!!! Simultaneously, I heard a dripping sound. I searched to see where it was coming from. Opened the closet to see that the AC unit was leaking onto all of my things!! Including my LV duffle bag. I contacted our “host”. She came, pressed some buttons on the AC and said to give it some time. I asked what about my luggage? She said she would contact the owner to reimburse me. We went to the pool to “give the AC time”. We came back to flooding!!! The entire floor wet. We then saw the “host” running to her car and leaving the property. She stopped answering our calls. We had to leave in the middle of the night in our wet swimsuits and find another hotel. Do not stay here. This is not a hotel. There is no management on site. There are no towels. It’s just bad. I was so disappointed.
Stayed 2 nights in May 2021

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Very nice hotel for the most part as far as look but they don’t have food and my hot water didn’t work in my room the don’t have wash clothes just hand towels and dry towels. And they don’t clean or change sheets while you are there or switch out towels.
Stayed 3 nights in Apr 2021

4/10 Poor

Verified traveler

Stayed 4 nights in Apr 2021

8/10 Good

Jesse

Liked: Cleanliness
Stayed 5 nights in Mar 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Juan was great! The room I booked wasn’t available the first night we were there, but Juan made sure to accommodate us & had the room prepared for our last 3 nights!
Stayed 4 nights in Dec 2020

2/10 Terrible

Verified traveler

Stayed 4 nights in Dec 2020

8/10 Good

Kimberly

Liked: Cleanliness, room comfort
Very unique hotel!
This hotel is super nice- the center with all of the trees that opens up to the sky is so cool. Room was spacious and clean and I liked the big bathroom. A few things I disliked: first is the location, it's a bit removed from the main downtown part of Tulum, so it takes 10-15 min to get a taxi called there, and the roads are horrible (bumpy dirt road with tons of holes in it). Second, not sure if this is truly a hotel or a "condo" but there was no housekeeping service any of the days I stayed, i.e. bed not made, trash wasn't taken out, toilet paper not replaced, etc. Lastly, one night there was a ton of people either above or next to me having a party. I didn't want to be that person to call the front desk to tell them to be quiet, but it was VERY loud and I was trying to sleep. There is NO phone in the room to contact front desk, and it was almost midnight so I wasn't getting out of bed. I called hotels.com for them to try to connect me but they did not have a direct # to the front desk, just some customer service answering machine. I could "leave a message" - sorry I did not want my problem solved the next day. Major fail, very annoying. The rooftop pool is a big draw- very cool circular infinity pool, however it was not filled all the way when I was there so it was a bit disappointing (they were repairing some tiles). Overall the hotel is nice, but I'm not sure I'd stay again.
Stayed 3 nights in Nov 2020

10/10 Excellent

nair

Liked: Cleanliness, room comfort
Great stay
Amazing time at The Panoramic. The hotel was clean and our private pent house was great. We loved our private pool and the views! Keep in mind that there are no restaurants, as this is a condo-style type of hotel. Also, you have to go through dirt roads to get to the hotel, so it's a little annoying for taxi's to pick us up, but other than that it was great.
Stayed 4 nights in Oct 2020

10/10 Excellent

Billyrojas, Los Angeles

Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel near Tulum town, perhaps 15 mins away from coastline. Amazing rooftop pool with a remarkable view.
Stayed 3 nights in Oct 2020

10/10 Excellent

Rosheta

Liked: Cleanliness, room comfort
Great stay ...
It was a great hotel ... I will def go back and stay
Stayed 4 nights in Oct 2020

2/10 Terrible

Enjoli

Traveled with group
Poor management
Upon check in, they told me that the room I paid for was not available due to “maintenance”. I asked to see the room and they could not show me. I believe the gave my room away. I paid for a 3 bedroom PH suite with private pool and got a 2 bedroom regular room instead. Then...the electricity and water went out the next day and all they could tell me was that they’re not a hotel and to contact the people I booked with (which was Hotels.com) (which I also had NO SERVICE to contact anyone). My birthday was ruined!
Stayed 4 nights in Oct 2020

8/10 Good

Verified traveler

Stayed 4 nights in Sep 2020

8/10 Good

Lex, Miramar

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Pool and view is the best view I have experienced in a long time. I absolutely loved it.
Stayed 4 nights in Sep 2020