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Viva Azteca by Wyndham, A Trademark All Inclusive Resort

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Viva Azteca by Wyndham, A Trademark All Inclusive Resort

Outdoor pool, pool umbrellas, sun loungers
On the beach, white sand, sun loungers, beach towels
Sundeck
Property amenity
4 restaurants, breakfast, lunch, dinner served; Italian cuisine

Reviews

8.2 out of 10

Very good

Popular amenities

  • All inclusive
  • Bar
  • Hot Tub
  • Pool
  • Gym
  • Spa

Explore the area

Map
Paseo Xaman Ha, Mza, No. 8, Lote 1, Playa del Carmen, QROO, 77710
  • Mayan Ruins of Playacar
    7 min walk
  • Playacar Beach
    11 min walk
  • Xaman Ha Aviary
    14 min walk
  • Playa Del Carmen, Quintana Roo (PCM)
    9 min drive

Room options

View all photos for Accessible Garden View, 1 Queen Bed, Non-Smoking

Accessible Garden View, 1 Queen Bed, Non-Smoking | Premium bedding, in-room safe, individually decorated, desk

Accessible Garden View, 1 Queen Bed, Non-Smoking

  • 373 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Garden, 1 King Bed, Non-Smoking

Superior Garden, 1 King Bed, Non-Smoking | Premium bedding, in-room safe, individually decorated, desk

Superior Garden, 1 King Bed, Non-Smoking

  • 373 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Pool, 2 Queen Beds, Non-Smoking

Superior Pool, 2 Queen Beds, Non-Smoking | Premium bedding, in-room safe, individually decorated, desk

Superior Pool, 2 Queen Beds, Non-Smoking

  • 373 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Ocean, 2 Queen Beds, Non-Smoking

Superior Ocean, 2 Queen Beds, Non-Smoking | Premium bedding, in-room safe, individually decorated, desk

Superior Ocean, 2 Queen Beds, Non-Smoking

  • 460 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Pool, 1 King Bed, Non-Smoking

Superior Pool, 1 King Bed, Non-Smoking | Premium bedding, in-room safe, individually decorated, desk

Superior Pool, 1 King Bed, Non-Smoking

  • 373 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Garden, 2 Queen Beds, Non-Smoking

Superior Garden, 2 Queen Beds, Non-Smoking | Premium bedding, in-room safe, individually decorated, desk

Superior Garden, 2 Queen Beds, Non-Smoking

  • 373 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room Superior With Pool View

Premium bedding, in-room safe, individually decorated, desk

Room Superior With Pool View

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Room Deluxe With Ocean View

Premium bedding, in-room safe, individually decorated, desk

Room Deluxe With Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Room Standard With Garden View

Premium bedding, in-room safe, individually decorated, desk

Room Standard With Garden View

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Room Superior With Pool View

Premium bedding, in-room safe, individually decorated, desk

Room Superior With Pool View

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Room Standard With Garden View

Premium bedding, in-room safe, individually decorated, desk

Room Standard With Garden View

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Room Deluxe With Ocean View

Premium bedding, in-room safe, individually decorated, desk

Room Deluxe With Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Full Bed(s)

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The price is $394
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$397 total
includes taxes & fees
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About the neighborhood

Playa del Carmen

Located in Playa del Carmen (Playacar), Viva Azteca by Wyndham, A Trademark All Inclusive Resort is within a 5-minute drive of Playacar Golf Club and Quinta Avenida. .This all-inclusive resort is 2.1 mi (3.4 km) from Mamitas Beach and 4.9 mi (7.9 km) from Xplor Theme Park.
View more Resorts in Playa del CarmenOpens in a new window

What's nearby

  • Playacar Golf Club - 1 min drive - 0.3 miles
  • Quinta Avenida - 4 min drive - 1.3 miles
  • Xplor Theme Park - 11 min drive - 5.0 miles
  • Xcaret Eco Theme Park - 15 min drive - 5.4 miles
  • Mamitas Beach - 17 min drive - 2.1 miles

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Rosa Roja - ‬9 min walk
  • ‪Occidental Allegro - ‬2 min walk
  • ‪Pool Bar - ‬10 min walk
  • ‪Don Rafael - ‬4 min walk
  • ‪Miyagi - ‬11 min walk

About this property

Viva Azteca by Wyndham, A Trademark All Inclusive Resort

Beach spa retreat walking distance from Playacar Golf Club
Viva Azteca by Wyndham, A Trademark All Inclusive Resort offers 339 accommodations, which are accessible via exterior corridors and feature safes and hair dryers. Rooms open to furnished balconies or patios. Each accommodation is individually decorated. Beds feature premium bedding. 55-inch Smart televisions come with cable channels. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a sauna, a fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has couples treatment room(s). Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a mud bath, a sauna, and a spa tub. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Stay in one of 339 guestrooms featuring Smart televisions. Rooms have private furnished balconies or patios. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool, a spa tub, and a sauna. Additional amenities at this resort include complimentary wireless internet access, concierge services, and babysitting (surcharge).
This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Satisfy your appetite at El Nopal, one of the resort's 4 restaurants. Relax with your favorite drink at the bar/lounge or the poolside bar.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Playa del Carmen? This resort has 6534 square feet (607 square meters) of space consisting of conference space and a meeting room. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.
El Nopal - This buffet restaurant serves breakfast, lunch, and dinner.
II Palco - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
Bamboo - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open daily.
Xul Ha - This restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
El Cenote - This poolside bar serves light fare only. Open daily.

All inclusive details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing
Scuba-diving lessons
Surfing/body boarding
Windsurfing

Land activities

Bicycling
Fitness facilities
Volleyball
Kids club

Lessons/classes/games

Aerobics
Dancing
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • 4 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Bamboo
  • El Cenote
  • El Nopal
  • II Palco
  • Xul Ha

Things to do

  • 18-hole adjacent golf course
  • Archery
  • Beach volleyball
  • Beach yoga
  • Bodyboard
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Outdoor pool
  • Outdoor pool (guest access)
  • Padel
  • Pilates classes
  • Playground
  • Sailing
  • Sauna
  • Scooter/moped rentals
  • Scuba diving
  • Shopping
  • Snorkeling
  • Spa tub
  • Steam room
  • TV in common areas
  • Water sports equipment
  • Windsurfing

Family friendly

  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free crib
  • Free supervised activities for children
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6,534 square feet of conference space
  • Business center
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No elevator
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Double-glazed windows
  • Local culture and ecosystem education
  • Smoke-free property
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch smart TV with cable channels

Food and drink

  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Individual decor
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
Guests at this property also have access to the resort facilities of neighboring property Viva Maya By Wyndham.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 1.96 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Long-term renters welcome
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Viva Azteca by Wyndham, A Trademark All Inclusive Resort Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 449 out of 1019 reviews" "
Rating 8 - Good. 327 out of 1019 reviews" "
Rating 6 - Okay. 158 out of 1019 reviews" "
Rating 4 - Poor. 49 out of 1019 reviews" "
Rating 2 - Terrible. 36 out of 1019 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Hay-Won

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I really wanted to like V,Azteca. But there were so many uncertainties and misinformation(or lacking information) b4 and during the trip. I called the resort prior to my visit to ask if there was a tennis pro who could give me tennis lessons. They said, no pro, but i can play tennis. Found out there isn't a tennis court in V.Azteca, but there is one(although i didn't confirm it) at V.Maya which i have access to(10 min walk from Azteca). I didn't know i had access to Maya until I arrived Azteca which is weird bc i would think it's a selling point. The person i spoke to also said they didn't have bikes, but they did. It was also nightmare coordinating with the car pick up service that Azteca recommended. I would NOT recommend Kuluba car services to anyone. It was pulling teeth to confirm reservation of the pick up and the person wasn't there to pick me up when i arrived for about an hour. BAD start to the holiday. Then V.Azetca told me that I am able to only dine in the reservation required restaurants only 2 evenings out of the 5 evenings I'm there, which means I had to have breakfast, lunch and dinner at the same buffet cafeteria for days on end. The food was mediocre at best.The room really needs to be refurbished as the feeling was overall 'motel in a highway' qlty. They provided Shampoo and Bathgel ONLY and NOTHING else. We found cockroaches in the room and the bathroom during our stay. Again, I tried hard to look at the good parts, but it was very challenging.
Stayed 5 nights in Aug 2024

2/10 Terrible

Michelle

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
No ac
Stayed 6 nights in Aug 2024

8/10 Good

Isabelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
nice small resort,very clean- wonderful staff! buffet is so so.. staff at the reception is not too welcoming.. and not so happy to serve you However ,the experience was nice, charming!
Stayed 9 nights in Aug 2024

10/10 Excellent

Maria Delma Des

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2024

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, property conditions & facilities
We had an amazing time at Viva Azteca during our recent stay. The hotel is in a great location, just a short walk from the beach. Our room was clean, comfortable The staff were incredibly friendly and attentive, making us feel welcome from the moment we arrived. The food was delicious, with a great variety at the restaurant. We especially enjoyed the fresh seafood and the breakfast buffet. The pool area was perfect for relaxing. Overall, Viva Azteca exceeded our expectations, and we highly recommend it for anyone visiting Mexico. We’ll definitely be back!
Stayed 6 nights in Aug 2024

10/10 Excellent

Frank

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and cosy resort. Good food.
Stayed 6 nights in Aug 2024

10/10 Excellent

Dimy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What would make this possibly outstanding as if air conditioning was put in the buffet dining area. Some days it was very difficult to eat there as it was extremely hot
Stayed 7 nights in Aug 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was very good if I can recommend that you make the buffet dining area air conditioned that would make your property outstanding
Stayed 7 nights in Aug 2024

10/10 Excellent

Juan Antonio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Viva Azteca was a wonderful place we stayed at. The staff were very friendly and attentive to our needs. The food was tasteful and had a lot of variety. We loved that it was at the beach front and allowed easy access to the beautiful beach of Playa Del Carmen. Rooms were cleaned daily unless you requested not to. The following are just a few suggestions, the AC vents, they are locked and you can’t move them up or down left or right, having AC in your room is important, but maybe add the adjustable vents to cut off the air from hitting the bedside. It was a bit uncomfortable at night, you really couldn’t adjust the air temp in the room because the humidity would creep in. Or move the bed to the other side or the room as to not allow the AC to be blowing in your face all night. Have your staff at check in explain all the amenities you are getting. Like downloading the viva app to see times and dates of activities and reserving your meal at any of your restaurants. No one explained it to us, we had to seek this information out. But overall it was a pleasant experience!!! We truly enjoyed our stay.
Stayed 5 nights in Aug 2024

2/10 Terrible

Angelica

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
We really wanted to like this hotel as we have stayed at Wyndham hotels before and service was favorable however at hotel arrival we had to wait at least 30 min for someone to check us in. We tried several times to reserve dinner and was concierge was not very helpful and capacity was full even when we tried to reserve between 7-8 am. Be aware, this hotel do not have and elevator or AC unit in the buffet restaurant, theater and lounge areas which make it extremely inconvenient and hot especially during the months of July and August. Unfortunately will not be coming back.
Stayed 5 nights in Aug 2024

10/10 Excellent

Cara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The ambience and the night performances
Stayed 6 nights in Aug 2024

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 6 nights in Aug 2024

6/10 Okay

Toni Karla

Traveled with family and small children
Liked: Cleanliness, staff & service
Its a nice hotel ,but the food is bad .
Stayed 6 nights in Jul 2024

2/10 Terrible

Gabrielle

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I booked this hotel because I saw this property when I stayed at another hotel in the same area last year. I thought it would be a really great place to bring my family for our vacation. The overall area is very nice. However, I was wrong and I would not ever recommend this place. As a family who travels often I’m seeking a hotel that is diversified but the patrons & the majority of the staff were not very welcoming. It was very uncomfortable for us as family to be continuously gawked at as if on display. No bottle waters for brushing your teeth. Furthermore, the rules seemed to not apply to all guests. For example, you couldn’t wear a swimsuit in the buffet but many people did but only I was asked to leave because my shoulders were not covered. The food was beyond disgusting and we all left with food poisoning. Think mystery meat and unseasoned food.It is hard to get any reservations for the specialty restaurants so you’re left with limited options. There were many questionable food options that even the employees were smelling for evidence of spoilage. But I would like to mention Roberto who took us out on the water. He was a great exceptional employee. Very friendly, personable, and knowledgeable. Antonio the bellman was also friendly. Lastly, if had not been for us meeting the taxi driver then our stay would’ve been miserable. He took us exploring and to find good food. Hopefully they fix this place and make it more diverse. If I could rate this place 0/10 I would.
Stayed 6 nights in Jul 2024

8/10 Good

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at this hotel. The staff was very friendly and helpful everywhere we went. I wish we could’ve had more dinner reservations as we were only allowed 2 during our 5 night stay. Also the balconies could use some drying racks or other ways to hang our wet bathing suits and things as nothing was drying in the room.
Stayed 5 nights in Jul 2024

8/10 Good

Abel

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
En general en la semana que estuvimos en el hotel de vacaciones nuestra experiencia fue buena. El staff en general es muy profesional y las condiciones del hotel son buenas y agradables. Solo tuvimos una muy mala experiencia y fue en el chek in.El recepción trabaja un chico de nombre Alexis, que para nada es profesional pesar de que nosotros llegábamos de un viaje de varias horas, con mucho calor y tratando de hacer todo el proceso de la entrada al hotel, cuando le preguntamos si el maletero estaba disponible para llevar nuestras maletas a la habitación, el con una forma demasiada insultante y grosera, nos dice que tenemos que esperarnos, como si estuviéramos en el ejército. También tuvimos el contratiempo de que el primer día nuestra habitación no enfriaba bien y cuando pedí un ventilador para ayudar con la temperatura del cuarto, la jefa de carpeta nos dice que no era parte del servicio del hotel y que no podía darme un ventilador, cuando delante de nosotros tenían 3 ventiladores en el lobby. Eso me pareció demasiado inhumano, teniendo en cuenta de que viajábamos con niños. Otra cosa negativa a señalar es que te venden una excursión para nadar con tortugas, lo que no te dicen es que no es temporada de tortugas, así que solo vas a ver peces y el fondo del mar. Por lo demás tenemos buenas experiencias en el hotel, el buffet es tremendamente bueno, la calidad de la comida esta a la altura de cualquier restaurant. La calidad de los tragos en su preparación es buena.
Stayed 6 nights in Jul 2024

8/10 Good

Schillyan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2024

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
This was my second visit to Viva Aztec. We really like the so boating and bike rental options.
Stayed 5 nights in Jul 2024

10/10 Excellent

Wilfredo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amaizing place for families , vivito’s club …. They are the best , my son is super happy because them , we will come back
Stayed 6 nights in Jul 2024

8/10 Good

Robert, Toronto

Liked: Amenities
It was a beautiful area.
Stayed 6 nights in Jul 2024

10/10 Excellent

CRISTINA

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 5 nights in Jul 2024

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our time here! The beach, pool, restaurants, and bars are all fantastic. Unlike most other resorts, this one offers free catamaran sailing from the beach which we loved! The paddle court on the roof and nightly entertainment were also highlights. The only aspect we didn’t like was the lack of help from front desk staff. It’s expected to leave tips for housekeeping, restaurant servers, bartenders, etc but it’s difficult to get small bills from the ATM or money exchange. The front desk at most resorts helps guests by breaking larger bills but they won’t do that here. We tried to purchase something in the gift shop, but the person running the gift shop also didn’t have change. Every other staff member we encountered was fantastic; we were disappointed only in the lack of help we got from the front desk. They also don’t answer questions. They will tell you to download their app and look there, but the app doesn’t always have enough details.
Stayed 4 nights in Jul 2024

6/10 Okay

SHANNON

Traveled with group
Liked: Staff & service
There were only 3 restaurants and hard to get a reservation at a good hour. No shuttles just to go into town. Had to pay for a cab just to go a few miles into town. The beds are very uncomfortable unless you like a stiff hard bed. I don’t know how you would fix the pool temperature but it was HOT! The bartenders and housekeeping were excellent!
Stayed 7 nights in Jul 2024

10/10 Excellent

Reinier

Stayed 3 nights in Jul 2024

6/10 Okay

Jose F

Traveled with partner
We liked that you could kayak, ride bikes, and a large beach access. The food was not great.
Stayed 5 nights in Jul 2024