Grand Hyatt Playa Del Carmen Resort

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grand Hyatt Playa Del Carmen Resort

4 outdoor pools, open 8:00 AM to 8:00 PM, cabanas (surcharge)
4 outdoor pools, open 8:00 AM to 8:00 PM, cabanas (surcharge)
4 outdoor pools, open 8:00 AM to 8:00 PM, cabanas (surcharge)
Swim Up Room with 2 Queen Beds | Minibar, in-room safe, individually furnished, desk
Minibar, in-room safe, individually furnished, desk

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Pet friendly
    Pet friendly
  • All inclusive
    All inclusive
  • Breakfast available
    Breakfast available
  • Spa
    Spa

Explore the area

Map
1a Avenida esquina Calle 26, Colonia Centro, Playa del Carmen, QROO, 77710
  • Quinta Avenida
    1 min walk
  • Quinta Alegría Shopping Mall
    4 min walk
  • Mamitas Beach
    4 min walk
  • Playa Del Carmen, Quintana Roo (PCM)
    7 min drive

Room options

Garden View with 1 King bed with small plunge pool

  • 409 sq ft
  • Sleeps 4
  • 1 King Bed

Hyatt Room with 1 King Bed

  • 398 sq ft
  • Sleeps 4
  • 1 King Bed

Hyatt Room with 2 Queen Beds

  • 398 sq ft
  • Sleeps 4
  • 2 Queen Beds

Club Room with 1 King Bed

  • 409 sq ft
  • Sleeps 4
  • 1 King Bed

Swim Up Room with 2 Queen Beds

  • 409 sq ft
  • Sleeps 4
  • 2 Queen Beds

Club Partial Ocean View Room With 1 King Bed

  • 409 sq ft
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

Club Partial Ocean View Room with 2 Queen Beds

  • 409 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

Ocean Front Room with 2 Queen Beds

  • 398 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

ADA Hyatt Room with 2 Queen Beds and Roll-in Shower

  • 398 sq ft
  • Sleeps 4
  • 2 Queen Beds

Swim Up Room with 1 King Bed

  • 398 sq ft
  • Sleeps 3
  • 1 King Bed

Partial Ocean View Room with 2 Queen Beds

  • 409 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

Partial Ocean View Room with 1 King Bed

  • 398 sq ft
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

Ocean View Room with 1 King Bed

  • 398 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Ocean View Room with 2 Queen Beds

  • 398 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Executive Suite King and Club Access

  • 818 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Club Ocean View room with 1 King Bed

  • 409 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Oceanfront

  • Sleeps 4
  • 1 King Bed

Premier Suite

  • Sleeps 4
  • 1 King Bed

Grand Suite King and Club Access

  • 613 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Club Ocean View Room with 2 Queen Beds

  • 409 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Plunge Pool Suite King and Club Access

  • 579 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Garden View with 2 Queen bed with small plunge pool

  • 398 sq ft
  • Sleeps 4
  • 2 Queen Beds

About the neighborhood

Playa del Carmen

With a stay at Grand Hyatt Playa Del Carmen Resort, you'll be centrally located in Playa del Carmen, steps from Quinta Avenida and within a 5-minute walk of Mamitas Beach. .This beach hotel is 1.5 mi (2.4 km) from Playa del Carmen Maritime Terminal and 6.1 mi (9.9 km) from Xplor Theme Park.

What's nearby

  • Quinta Avenida - 1 min walk - 0.1 miles
  • Quinta Alegría Shopping Mall - 4 min walk - 0.3 miles
  • Mamitas Beach - 4 min walk - 0.3 miles
  • Playa del Carmen Main Beach - 4 min walk - 0.3 miles
  • Playa del Carmen Maritime Terminal - 18 min walk - 1.0 mile

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • ‪La Vagabunda - ‬1 min walk
  • ‪Ambasciata d'Italia Ristorante - ‬2 min walk
  • ‪La Vaca Gaucha - ‬2 min walk
  • ‪Restaurante Ojitos Mios - ‬1 min walk
  • ‪Guandola Playa - ‬1 min walk

About this property

Grand Hyatt Playa Del Carmen Resort

Luxury hotel on the beach, with 4 outdoor swimming pools
Grand Hyatt Playa Del Carmen Resort offers 314 accommodations with iPod docking stations and MP3 docking stations. Rooms open to balconies. Each accommodation is individually furnished. 47-inch flat-screen televisions come with cable channels. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include laptop-compatible safes and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna, a 24-hour fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

Cenote Spa has 8 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Make yourself at home in one of the 314 individually furnished guestrooms, featuring iPod docking stations and flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor swimming pools, a sauna, and a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy Japanese cuisine at Sushi 'n' Raw Bar, a beachfront sushi bar where you can enjoy drinks at the bar/lounge, take in the pool view, and even dine alfresco. You can also stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the poolside bar. Full breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.

Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. This hotel has 14 meeting rooms available for events. A roundtrip airport shuttle is provided for a surcharge (available on request).
Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Sushi 'n' Raw Bar - This beachfront sushi bar specializes in Japanese cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
La Cocina - This beachfront restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Room service (during limited hours) is available.

All inclusive details

All-inclusive room rates at Grand Hyatt Playa Del Carmen Resort are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Roundtrip airport shuttle (surcharge) from 9:00 AM to 6:00 PM on request
  • Valet parking on site (USD 20 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: USD 36 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • La Cocina
  • Sushi 'n' Raw Bar

Things to do

  • 24-hour gym
  • 4 outdoor pools
  • Arcade/game room
  • Children's club
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Free crib
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 14 meeting rooms

Outdoors

  • Garden
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 5 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2014
  • Designated smoking areas
  • Lifeguards
  • No plastic coffee stirrers
  • Rooftop garden
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 47-inch flat-screen TV with cable channels
  • iPod dock
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Guests must indicate the correct number of guests, including children and infants, at the time of booking. Extra-person fees apply for more than 2 guests per room and are collected at the property.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 49 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls, an off-leash area, and pet-sitting services are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 30.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 31 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 36 per person
  • Airport shuttle fee: USD 153 per vehicle (one-way, maximum occupancy 2)
  • Airport shuttle fee per child: USD 35 (one-way), (up to 11 years old)
  • Valet parking fee: USD 20 per day
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
This property accepts MXN currency only for all onsite payments, including incidentals.

We should mention

This property caters to LGBTQ+ guests
Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Grand Hyatt Playa Carmen Resort
Grand Hyatt Playa Carmen

Reviews

8.6

Excellent

Rating 10 - Excellent. 595 out of 1000 reviews" "
Rating 8 - Good. 204 out of 1000 reviews" "
Rating 6 - Okay. 97 out of 1000 reviews" "
Rating 4 - Poor. 56 out of 1000 reviews" "
Rating 2 - Terrible. 48 out of 1000 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Jack

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall we had a great stay but room service definitely wasn't the best. Even after requesting new towels, we didn't get any and our floors were not cleaned even once
Stayed 4 nights in Aug 2024

4/10 Poor

Rayner

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 7 nights in Aug 2024

6/10 Okay

Sunjae

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
We found a huge cockroach in our room and noticed that they never clean the swimming pool (we stayed 5 nights). It’s good location to access to the center of Playa del Carmen and view is good.
Stayed 5 nights in Aug 2024

10/10 Excellent

Howard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2024

10/10 Excellent

April, Brooklyn New York

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

8/10 Good

Fahad, Springfield Gardens

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checkin was not optimum i have asked for connecetd rooms during my reeervation and wrote it cleaely thru expedia but when i arrived they denied and asked for extra to satisfy our request !
Stayed 4 nights in Jul 2024

10/10 Excellent

Issel Guadalupe

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good views great food
Stayed 4 nights in Jul 2024

10/10 Excellent

Carolina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Gracias por la atencion
Stayed 3 nights in Jul 2024

10/10 Excellent

Eden

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel I’ve ever been!!!!! Breakfast is amazing all the amenities are perfect and the best location! Definitely will be back!
Stayed 4 nights in Jul 2024

6/10 Okay

Nina

Stayed 8 nights in Jul 2024

10/10 Excellent

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful. Children are allowed but it feels very adult. It’s very close and walkable to the main strip where you can find great places to eat and shop.
Stayed 3 nights in Jul 2024

2/10 Terrible

Ramin

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we get there room they give us was very dirty and they didn’t want to change no axses to a beach we aske for hot water for Bayby charch us 5 d no activity if you looking for fun and do some thing dont even thing do stay in this property
Stayed 4 nights in Jul 2024

8/10 Good

Yosef

Liked: Cleanliness, staff & service, amenities
The overall experience was good. It’s a very nice hotel , the staff was the highlight of our visit. They’re very nice and accommodating. The location , view and pool area is great. For the price we paid i think that the hotel lacks maintenance and repairs. The a/c was acting up at night at two different Rooms we stayed at.
Stayed 5 nights in Jul 2024

8/10 Good

Carol

Traveled with family
Liked: Staff & service, amenities
Details of cleaning that need to better
Stayed 4 nights in Jul 2024

10/10 Excellent

David

Stayed 5 nights in Jul 2024

10/10 Excellent

Wilson

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-Great location. Excellent guest service and nice rooms. .
Stayed 7 nights in Apr 2024

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the space in my room it was big but still cozy! The property was beautiful! Clean & well taken care of! The staff was really friendly & kind! Hope to visit soon again!
Stayed 4 nights in Jul 2024

6/10 Okay

Douglas

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 7 nights in Jul 2024

10/10 Excellent

Leticia

Stayed 4 nights in Jul 2024

8/10 Good

Maria A.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!!
Stayed 5 nights in Jul 2024

10/10 Excellent

Daiane

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 3 nights in Jun 2024

10/10 Excellent

Katherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, beautiful hotel
Stayed 7 nights in Jul 2024

8/10 Good

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2024

10/10 Excellent

Lily

Stayed 1 night in Jun 2024

10/10 Excellent

Stephanie Nicole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and close to everything
Stayed 3 nights in Jun 2024