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Allegro Playacar - All Inclusive

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Allegro Playacar - All Inclusive

3 outdoor pools
Superior Room | Exterior
Ecotours
Free minibar, in-room safe, iron/ironing board, bed sheets
Balcony view

Reviews

7.8 out of 10

Good

Popular amenities

  • Pool
  • All inclusive
    All inclusive
  • Bar
    Bar
  • Breakfast included
    Breakfast included
  • 24/7 front desk
    24/7 front desk
  • Housekeeping
    Housekeeping

Explore the area

Map
Lote Hotelero No. 7, Playa del Carmen, QROO, 77710
  • Mayan Ruins of Playacar
    8 min walk
  • Playacar Beach
    14 min walk
  • Xaman Ha Aviary
    15 min walk
  • Playa Del Carmen, Quintana Roo (PCM)
    8 min drive

Room options

View all photos for Family Room, Ocean View

Free minibar, in-room safe, iron/ironing board, bed sheets

Family Room, Ocean View

  • Ocean view
  • Sleeps 8
  • 1 King Bed

View all photos for Premium Room

Premium Room | Free minibar, in-room safe, iron/ironing board, bed sheets

Premium Room

  • 258 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room

Superior Room | Free minibar, in-room safe, iron/ironing board, bed sheets

Superior Room

  • 258 sq ft
  • Sleeps 4
  • 1 King Bed
Aerial view
The Reef Playacar Beach Resort & Spa
On private beach
Pool
All inclusive
Spa
4.0 out of 5, Very Good, (1004)
The price is $340
per night
$344 total
includes taxes & fees
Dec 5 - Dec 6
The Reef Playacar Beach Resort & Spa

About the neighborhood

Playa del Carmen

With a stay at Allegro Playacar - All Inclusive in Playa del Carmen (Playacar), you'll be within a 5-minute drive of Playacar Golf Club and Quinta Avenida. .This all-inclusive property is 1.5 mi (2.4 km) from Playa del Carmen Main Beach and 4.9 mi (7.8 km) from Xplor Theme Park.

What's nearby

  • Playacar Beach - 14 min walk - 0.8 miles
  • Playacar Golf Club - 1 min drive - 0.5 miles
  • Quinta Avenida - 4 min drive - 1.3 miles
  • Playa del Carmen Maritime Terminal - 4 min drive - 1.4 miles
  • Playa del Carmen Main Beach - 8 min drive - 1.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Rosa Roja - ‬7 min walk
  • ‪Occidental Allegro - ‬1 min walk
  • ‪Pool Bar - ‬8 min walk
  • ‪Don Rafael - ‬5 min walk
  • ‪Miyagi - ‬8 min walk

About this property

Allegro Playacar - All Inclusive

Family-friendly property on the beach, with 3 outdoor swimming pools
Allegro Playacar - All Inclusive offers 286 accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Rooms open to balconies or patios. Flat-screen televisions come with cable channels. Guests can make use of the in-room coffee/tea makers and free minibar items. Bathrooms include showers, complimentary toiletries, and hair dryers. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.
3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 286 guestrooms featuring free minibar items and flat-screen televisions. Rooms have private balconies or patios. Cable television is provided for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Dip into one of the 3 outdoor swimming pools or enjoy other recreational amenities including an outdoor tennis court and a fitness center. Additional features at this property include complimentary wireless internet access, concierge services, and gift shops/newsstands.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Satisfy your appetite with international cuisine at Topaz, one of the property's 5 restaurants. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. A complimentary buffet breakfast is served daily from 7 AM to 10 AM.

Featured amenities include express check-in, express check-out, and dry cleaning/laundry services. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7 AM and 10 AM.
Topaz - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
O Sole Mio - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required.
Cielito lindo - Overlooking the pool, this restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required.
Snack and grill - Overlooking the pool, this buffet restaurant specializes in local and international cuisine and serves lunch only. Open daily.
Fuji - This restaurant specializes in sushi and serves dinner only. Reservations are required.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All meals, snacks, and select beverages included

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Sailing
Snorkeling

Land activities

Tennis
Volleyball

Lessons/classes/games

Aerobics

Entertainment

Onsite entertainment and activities

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 5 restaurants
  • A bar/lounge
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Cielito lindo
  • Fuji
  • O Sole Mio
  • Snack and grill
  • Topaz

Things to do

  • 18-hole adjacent golf course
  • 3 outdoor pools
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Ecotours
  • Free children's club
  • Gym
  • Kayaking
  • Outdoor tennis court
  • Playground
  • Scuba diving
  • Shopping
  • Snorkeling

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Garden
  • On the beach
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • No elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 2 floors
  • 38 buildings
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Sanitation services: MXN 33 per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

All Inclusive Allegro Playacar
Allegro Playacar All Inclusive All-inclusive property
Allegro Playacar
Allegro Playacar All Inclusive
Playacar Allegro
Allegro Playa Del Carmen
Allegro Playacar Occidental
Allegro Playacar Riviera Maya/Playa Del Carmen, Mexico
Occidental Allegro Playacar Hotel Playa Del Carmen
Occidental Playacar
Playa Del Carmen Allegro
Allegro Playacar Resort All Inclusive Playa del Carmen
Allegro All Inclusive All-inclusive property
Allegro Playacar Playa del Carmen
Allegro Playacar All Inclusive Playa del Carmen
Allegro Playacar - All Inclusive Playa del Carmen
Allegro Playacar - All Inclusive All-inclusive property

Reviews

7.8

Good

Rating 10 - Excellent. 377 out of 1001 reviews" "
Rating 8 - Good. 322 out of 1001 reviews" "
Rating 6 - Okay. 162 out of 1001 reviews" "
Rating 4 - Poor. 60 out of 1001 reviews" "
Rating 2 - Terrible. 80 out of 1001 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Jessi

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This property was terrible! Stayed in this resort for 7 nights with my pregnant wife. First issue, the fan in our room was broken from the very first night, so I called maintenance and asked if they can come fix it. They never fixed it. Then our AC broke and leaked a huge puddle of water all onto the floor of our room. Also, our room was FULL of ants all over our things! So we had to keep all our hygiene supplies, clothes, etc. closed and locked away in our luggage. The food was mediocre, little to no activities, low maintenance of the pool, I can go on for a while with issues. For an all inclusive it was an absolute nightmare. For the price you pay here, you can pay the same elsewhere with WAY BETTER quality in every aspect. This resort needs a revamp to compete with the other resorts surrounding it. I personally, will never stay here again. I never leave ratings and I l absolutely hate leaving reviews like this, but this just goes to show how bad of an experience we had. Hope this place improves in the near future for the travelers yet to visit.
Stayed 7 nights in Aug 2024

4/10 Poor

Kalisha

Traveled with group, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room was nice, but small. The attached mirror was filthy and not all the outlets worked. The walls are so thin and they were renovating the room next to ours so there was no way to sleep in or relax in the room during the day.
Stayed 3 nights in Jul 2024

6/10 Okay

Virginia

Stayed 4 nights in Jul 2024

6/10 Okay

Verified traveler

Traveled with family
Disliked: Staff & service, room comfort
Not for young children
Extremely noise! Our room was beside the dally nightmare noise shows. These shoes run until very late night (first night it run until 2am) and it is LOUD! Whomever said this is a family friendly hotel was lying. If you have small children, avoid this place.
Stayed 3 nights in Jul 2024

6/10 Okay

Lorena

Disliked: Staff & service
It took a very long time to check in. The front desk didn’t find our reservation
Stayed 1 night in Jul 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service
Great small property. Thank you Mr. Rodriguez for your assistance.
Stayed 7 nights in Jun 2024

4/10 Poor

Joaquin

Traveled with family and small children
Disliked: Staff & service, property conditions & facilities
Checked us into a room with no AC that smelled musty like a wet rag and found several silver fish in the bed. Linens and pillow cases had stains. 1st night stay was miserable, hardly got any sleep. We asked for a room change and they told us to wait until the next day. Next day we had to check out before 12 and couldn’t check back in until 3pm. They had us waiting until almost 4 pm to check us into another room only to find we only had 1 bed for 3 pple not two beds, as promised. They stated it was because housekeeping had to approve of the room set up which was lies because once we walked into the room we were missing a bed, bath mat and 1 towel. Everyday we were there, we had to ask for an extra towel because they would only leave us 2 and not 3, so I had to share a towel with one of my room mates every time I showered. Staff lies and gives a different story every time you ask them for something and I wasn’t asking for much, just working AC and 1 towel per guest. Service in the buffet not so great, they would refuse to serve me coffee even when they had a coffee pot in their hands. I had to go to servers station to get my own coffee. I recommend not staying here but if you choose this place, get a first floor room. 2nd floor rooms have palapa ceilings with holes in them which may be why they are hot, musty and filled with bugs. Beach and pool were nice. Bar staff were good as well. You’re not allowed to get poolside food if you’re wet FYI, makes no sense but there you are.
Stayed 5 nights in Jun 2024

6/10 Okay

Katina

Traveled with family
Disliked: Property conditions & facilities
We had to change rooms after the first night we were there. Our air conditioner didn’t work and plumbing in the restroom was bad. The room we received on our second day was better however, the beds were hard and not comfortable. The food options were decent.
Stayed 5 nights in Jun 2024

6/10 Okay

Kathy Lee

Traveled with group
Liked: Staff & service
Room was small No hot water for a day Seaweed on the beach Ran out of beach towels by 4pm No entertainment
Stayed 5 nights in May 2024

8/10 Good

Irma

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great time. The lunch buffet was kind of limited but everything was good. The Italian and Mexican restaurants were great. Thanks Sarai for the Marquesitas! The drinks were OK. The house wine was great. The pool and beach were wonderful. But most of all the staff was excellent! There was a little crowd that made our stay really special... Thanks Roberto for the warm welcome and special care. Thanks Jorge (he prepared something special for me because I am allergic to Pineapple). Oscar from entertainment and the waiting staff: Rigoberto Lopez, Victor, Aldair, Daniel, 2 of the Ricardos and the Chef that brought us waya! Lol! Thank you all!
Stayed 3 nights in May 2024

6/10 Okay

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty average. Our room never cooled down to a comfortable temperature so it was hard to sleep. I stayed at a 5 star resort the next night and the difference in food was huge. The food here was really average.
Stayed 1 night in May 2024

10/10 Excellent

Alisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Martina

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is amazing!!! Only draw back would be air conditioner may or may not work and hot water issues but we went to this resort with this in mind. Over all everything was really good.
Stayed 13 nights in Mar 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it Will be back
Stayed 13 nights in Mar 2024

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Apr 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
This is our second stay there, all the staff are friendly.
Stayed 10 nights in Jan 2024

6/10 Okay

Erasmo

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Property is pretty outdated. If your are ok with your room being 75deg F after being out in the sun all day, this is a place for you. If not, you are in for a rough vacation. Their ac units will NOT cool below 75 day or night. Buffets options are very limited. Wish I was told that no dinner areas are conditioned. Every dinning area is very not with no A/C
Stayed 3 nights in Mar 2024

4/10 Poor

Maryam

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff were fabulous. The bathroom was broke 5 of the 7 days in our room and the public ones. The food was not good and very limited.
Stayed 7 nights in Mar 2024

8/10 Good

Orville, liberty lake

Stayed 4 nights in Mar 2024

8/10 Good

Shaya

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very welcoming and accommodating. Small resort, but every area was within walking distance which was especially useful when walking back-and-forth from the pools to the room. Food was delicious and there were several options to choose from.
Stayed 5 nights in Feb 2024

6/10 Okay

Rigoberto

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Terrible food
Stayed 7 nights in Feb 2024

10/10 Excellent

Gary

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed our stay, it has such a relaxed vibe, no rushing in the morning to get pool or beach chairs, small buffet, but excellent food, stay were pleasant and helpful, stunning beach, we will return
Stayed 7 nights in Jan 2024

8/10 Good

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Ricky Lynn

Stayed 10 nights in Feb 2024

10/10 Excellent

Douglas Stephen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good size rooms, good food, specialty restaurants were GREAT! Good service and friendly staff. Hats off to Roberto and Alfonso for going above and beyond to assist us-THANKYOU!
Stayed 14 nights in Feb 2024