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The Hacienda at Krystal Grand Puerto Vallarta

4.0 star property

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Photo gallery for The Hacienda at Krystal Grand Puerto Vallarta

2 outdoor pools
7 restaurants, breakfast, lunch, dinner served; international cuisine
4 bars/lounges, poolside bar
Junior Suite Hacienda Terrace | Bathroom | Shower, free toiletries, towels
Interior

Reviews

7.8 out of 10
Good

Popular amenities

  • All inclusive
  • Spa
  • Restaurant
  • Air conditioning
  • Gym
$376
$311 nightly
$376 total
Total with taxes and fees
Mar 1 - Mar 2

Explore the area

View in a map
Ave. de Las Garzas 136-1, Zona Hotelera Norte, Puerto Vallarta, JAL, 48333
  • Place, Hotel Zone Beach
    ‪3 min walk‬
  • Place, Puerto Mágico
    ‪3 min walk‬
  • Place, Cruise Ship Terminal
    ‪7 min walk‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪4 min drive‬

Room options

View all photos for Jr Suite Hacienda King

Jr Suite Hacienda King | Premium bedding, minibar, in-room safe, desk

Jr Suite Hacienda King

8.0 out of 10
Very good
(15 reviews)
  • Garden view
  • 463 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Hacienda Double

Junior Suite Hacienda Double | Premium bedding, minibar, in-room safe, desk

Junior Suite Hacienda Double

7.8 out of 10
Good
(8 reviews)
  • Garden view
  • 463 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Hacienda King Pool View

Junior Suite Hacienda King Pool View | Premium bedding, minibar, in-room safe, desk

Junior Suite Hacienda King Pool View

9.0 out of 10
Wonderful
(23 reviews)
  • 463 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Hacienda Pool View

Junior Suite Hacienda Pool View | Premium bedding, minibar, in-room safe, desk

Junior Suite Hacienda Pool View

9.2 out of 10
Wonderful
(19 reviews)
  • 463 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Hacienda Swim Out

Junior Suite Hacienda Swim Out | Premium bedding, minibar, in-room safe, desk

Junior Suite Hacienda Swim Out

7.0 out of 10
Good
(11 reviews)
  • 463 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Hacienda Terrace

Junior Suite Hacienda Terrace | Premium bedding, minibar, in-room safe, desk

Junior Suite Hacienda Terrace

7.6 out of 10
Good
(8 reviews)
  • 463 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Hacienda Swim Out King

Junior Suite Hacienda Swim Out King | Premium bedding, minibar, in-room safe, desk

Junior Suite Hacienda Swim Out King

8.0 out of 10
Very good
(18 reviews)
  • 452 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Free minibar, in-room safe, laptop workspace, blackout drapes
Krystal Grand Puerto Vallarta All Inclusive
  • Pool
  • All inclusive
  • Spa
  • Kids pool
3.8 out of 5, Good, 493 reviews
$229 nightly
The price is $277
Mar 17 - Mar 18
Total with taxes and fees
Krystal Grand Puerto Vallarta All Inclusive

About the neighborhood

Puerto Vallarta

With a stay at The Hacienda at Krystal Grand Puerto Vallarta in Puerto Vallarta (Hotel Zone), you'll be steps from Bay of Banderas and 10 minutes by foot from Cruise Ship Terminal. .This all-inclusive hotel is 3 mi (4.8 km) from Malecon and 9.6 mi (15.5 km) from Nuevo Vallarta Beach.

What's nearby

  • Hotel Zone Beach - 3 min walk - 0.2 miles
  • Puerto Mágico - 3 min walk - 0.2 miles
  • Cruise Ship Terminal - 7 min walk - 0.4 miles
  • Cruise Ship Pier - 7 min walk - 0.4 miles
  • La Isla - 9 min walk - 0.5 miles

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 13 min drive

Restaurants

  • ‪Talavera - ‬1 min walk
  • ‪Le Delice - ‬8 min walk
  • ‪McCarthy’s - ‬7 min walk
  • ‪Seafire Restaurant - ‬8 min walk
  • ‪La Catrina Alta Cocina Mexicana - ‬6 min walk

About this property

The Hacienda at Krystal Grand Puerto Vallarta

The Hacienda at Krystal Grand Puerto Vallarta offers 192 air-conditioned accommodations with minibars and espresso makers. Rooms open to furnished balconies. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels. Bathrooms include showers and complimentary toiletries.

This Puerto Vallarta hotel provides wired Internet access for a surcharge. Business-friendly amenities include desks and safes. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a 24-hour fitness center.
Guests can pamper themselves by indulging in the onsite spa services. Services include facials, body scrubs, and body treatments. A variety of treatment therapies are provided, including hydrotherapy.
Make yourself at home in one of the 192 air-conditioned rooms featuring minibars and espresso makers. Rooms have private furnished balconies. Flat-screen televisions with satellite programming provide entertainment, while wired internet access (surcharge) keeps you connected. Bathrooms have showers and complimentary toiletries.
Treat yourself with massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor pools and a 24-hour fitness center. Additional amenities at this hotel include wireless internet access (surcharge), concierge services, and a banquet hall.
Enjoy international cuisine at Talvera, one of the hotel's 7 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the 2 coffee shops/cafes. Relax with a refreshing drink from the poolside bar or one of the 4 bars/lounges.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk.
Talvera - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
24-hour room service is available.

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals and snacks included
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Property amenities

Internet

  • Available in all rooms: Wired internet (MXN 190 per day)
  • Available in some public areas: WiFi (MXN 190 per day)

Parking and transportation

  • Valet parking on site (MXN 55 per night)

Food and drink

  • 2 coffee shops/cafes
  • 4 bars/lounges
  • 7 restaurants
  • A poolside bar

Restaurants on site

  • Talvera

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Library

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Rooftop terrace

Spa

  • Body scrubs
  • Facials
  • Hydrotherapy
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in time starts at 4:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Antigen screening is available at no charge for US citizens (up to 2 guests per booking) staying 3 nights or more.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 13 are not allowed at this adults-only property; all guests 13 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for in-room wired internet: MXN 190.00 per day (rates may vary)
  • Fee for wireless internet in public areas: MXN 190.00 per day (rates may vary)
  • Valet parking fee: MXN 55 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 13 years old are not permitted at this adults-only property

Property is also known as

Hacienda Hilton All-Inclusive Adults All-inclusive property
Hacienda Hilton Puerto Vallarta All-Inclusive Adults
Hacienda Hilton All-Inclusive Adults
Hacienda Hilton Puerto Vallarta All-Inclusive Adults Hotel
Hacienda Hilton All-Inclusive Adults Hotel
Hacienda Hilton Puerto Vallarta All-Inclusive Adults
Hacienda Hilton Puerto Vallarta All-Inclusive Adults Hotel
Hacienda Hilton All-Inclusive Adults Hotel
Hacienda Hilton Puerto Vallarta All-Inclusive Adults
Hacienda Hilton All-Inclusive Adults
The Hacienda at Hilton Puerto Vallarta All Inclusive Adults Only
The Hacienda at Hilton Puerto Vallarta All Inclusive Adults Only

The Hacienda at Krystal Grand Puerto Vallarta Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 413 out of 1004 reviews
Rating 8 - Good. 273 out of 1004 reviews
Rating 6 - Okay. 160 out of 1004 reviews
Rating 4 - Poor. 89 out of 1004 reviews
Rating 2 - Terrible. 69 out of 1004 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Petras

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff very nice ,the rooms pretty clean,
Stayed 4 nights in Dec 2025

10/10 Excellent

Fahad

Stayed 2 nights in Nov 2025

10/10 Excellent

Alicia

Stayed 2 nights in Nov 2025

4/10 Poor

Michael

Stayed 2 nights in Nov 2025

6/10 Okay

Brittany Tyler

Traveled with partner, Traveled with family
Disliked: Cleanliness
This hotel has a beautiful property & a relaxing vibe but it’s clear that it isn’t being properly maintained. We experienced issues with our room almost every day of our stay. The AC didn’t work, there looked to be mold on the ceiling & on some of the pictures, switches were dirty & the mini fridge wasn’t working. Housekeeping failed to leave towels on one of the days. One day the key card reader to our room stopped working. We were locked out for most of the day, it felt like we were being given the runaround. When they finally came to fix the door, they drilled a hole near the handle to get it open—leaving a dime-sized opening that felt like a peep hole. That alone was unsettling. One day the property ran out of water & when it came back on, the toilet, sink, and shower were running brown water. We were told to let it run for 10 minutes, but even after 30 minutes it was still brown. While we were running the shower, worms appeared on the floor, which was unsettling. Our last day the key card failed again. After the first time, we were afraid to leave the room & risk being locked out right before our flight. We ended up sitting in the room instead of enjoying our last day. The food wasn’t great, so head next door instead. The staff were friendly & welcoming & the location made commuting easy (tell your driver “face potatoes”—they’ll know). Despite all the issues, no one attempted to make things right or apologize, which was disappointing. Beautiful place, rooms need TLC!
Stayed 7 nights in Nov 2025

6/10 Okay

Rebecca

Traveled with partner, Traveled with family
Liked: Cleanliness
Disliked: Amenities
The room was nice. The pool staff, housekeepers and most building staff were great. We ran into problems when we tried tongetbthe swimout that we paid exta for fixed. The jets were not running and it was dirty nothing was moving or being filtered. They sent someone over and he skimmed the top and left. We went down multiple times to get it fixed and only once did someone come to look. We paid extra to have it and couldnt use it and we were not refunded any money. Anytime we would ask the front desk for assistance the were dismissive and at times rude.
Stayed 5 nights in Nov 2025

10/10 Excellent

Laritza

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very clean, and the staff is incredibly nice and friendly. The food was delicious with a great variety to choose from. Overall, my stay was peaceful and truly enjoyable. I’ll definitely be back!
Stayed 2 nights in Nov 2025

8/10 Good

Fred

Liked: Cleanliness, amenities, property conditions & facilities
The Room was clean and well attended. The Staff throughout the Hacienda were excellent - most helpful and courteous. This was my second vacation at the hacienda. My only complaint this time was that I found all of the food in the buffets to be overly salty, which was a disappointment for me.That caused my lowering of my experience rating.
Stayed 11 nights in Oct 2025

10/10 Excellent

Timothy John

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very good food staff service was amazing.
Stayed 7 nights in Nov 2025

10/10 Excellent

Fernando

A
Stayed 1 night in Nov 2025

2/10 Terrible

Jaden W

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I’ve never written a hotel review, but my experience at The Hacienda at Krystal Grand Puerto Vallarta was so awful I need to warn others. We were put in four different rooms over four nights and never unpacked once. We originally booked a Junior King Suite with the blue wall and decor, but what we got instead was chaos. Room 1: Couldn’t even get in because the key system was down. Room 2: An outdated, dirty room with two double beds, mold, stains, hair on the floor, a broken ironing board, no deadbolt, no phone, and a TV remote that didn’t work. When I brought this up, the front desk laughed and said the room type we booked “doesn’t exist,” even though you can see them from the hallway. We were told we’d have to wait until Monday (we checked in Saturday) to get the room we paid for. Room 3 finally matched our booking, but the door didn’t lock at all. The staff suggested we “lock our suitcases,” which was insulting. A supervisor confirmed the issue and moved us again. Room 4 was an “upgrade” with a swim-out pool, which we never used because raccoons were swimming in it. Room service was a disaster—our food took 3 hours and arrived at 2 AM. The only good part was the bar and restaurant staff, who were excellent. But after everything we went through, we received zero compensation. This was my first trip to Mexico, and this resort ruined it. Do not stay here.
Stayed 4 nights in Nov 2025

6/10 Okay

Sean T

Traveled with family
Not enough chairs at pool, room not cleaned until after 5pm as getting ready for dinner, ceilings in rooms need repair as we moved both rooms water damaged ceilings
Stayed 7 nights in Nov 2025

4/10 Poor

Rex

Stayed 4 nights in Nov 2025

10/10 Excellent

Tammy

Stayed 3 nights in Nov 2025

2/10 Terrible

Regina

Stayed 1 night in Nov 2025

10/10 Excellent

Gordon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, amenities and staff
Stayed 2 nights in Nov 2025

10/10 Excellent

Ali

Liked: Cleanliness
Nice
Stayed 4 nights in Aug 2025

10/10 Excellent

Diane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are great! Nice room (could use a little love) Need more hooks for towels and better balcony seating
Stayed 7 nights in Oct 2025

6/10 Okay

Erica

Stayed 4 nights in Oct 2025

4/10 Poor

Charlene

Traveled with group, Traveled with family
Liked: Staff & service, property conditions & facilities
Didn’t like that the main buffet was at the kids side. Very limited options for food. We ate out quite a bit. No Entertainment unless you went to the kids side. No music at the pool.
Stayed 7 nights in Oct 2025

6/10 Okay

Kierra

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Oct 2025

6/10 Okay

Courtney

Traveled with family
Liked: Cleanliness, staff & service
Generally, I had a great time and the staff really were incredible. However, I do think they need to put some more work into the variety of the food they serve. It is basically the same exact dishes everyday, all day. Variety would be nice.
Stayed 6 nights in Sep 2025

10/10 Excellent

Clarissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every staff encounter was amazing. They go above and beyond. I had a great time!
Stayed 1 night in Sep 2025

4/10 Poor

Shannon

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
Loved the spa! Loved the poolside cocktail service! Loved the housekeeping and beverage service! Hated the pool towel card service The buffet food was not very good
Stayed 5 nights in Sep 2025

8/10 Good

Tabitha Anne

Liked: Cleanliness, staff & service
Stayed 7 nights in Aug 2025