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Hard Rock Hotel Riviera Maya - All Inclusive

4.5 star property

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hard Rock Hotel Riviera Maya - All Inclusive

2 outdoor pools
Private beach, white sand, beach umbrellas, beach towels
Private beach, white sand, beach umbrellas, beach towels
View from property
Ecotours

Reviews

7.8 out of 10

Good

Popular amenities

  • Pet friendly
  • Bar
  • On private beach
  • Hot Tub
  • Pool
  • All inclusive

Explore the area

Map
Km 72, Carretera Cancun-Chetumal, Puerto Aventuras, QROO, 77710
  • Blu Riviera Maya
    20 min walk
  • Puerto Aventuras Golf Club
    7 min drive
  • Puerto Aventuras Marina
    8 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    277 min drive

Room options

View all photos for Suite, 2 Bedrooms, Oceanfront (Rock Suite, Rooftop Lounge)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Suite, 2 Bedrooms, Oceanfront (Rock Suite, Rooftop Lounge)

  • 5166 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Suite, 2 Bedrooms, Oceanfront (Rock Suite)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Suite, 2 Bedrooms, Oceanfront (Rock Suite)

  • 2583 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Room, 1 King Bed (Heaven)

Deluxe Room, 1 King Bed (Heaven) | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, 1 King Bed (Heaven)

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds (Heaven)

Separate tub and shower, jetted tub, rainfall showerhead

Deluxe Room, 2 Double Beds (Heaven)

  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed (Gold)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, 1 King Bed (Gold)

  • 482 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Royal Room, 1 King Bed, Partial Ocean View (Rock Royalty, Personal Assistant)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Royal Room, 1 King Bed, Partial Ocean View (Rock Royalty, Personal Assistant)

  • 482 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Diamond)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, 1 King Bed (Diamond)

  • 482 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Gold, Pure Wellness)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, 1 King Bed (Gold, Pure Wellness)

  • 482 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Royal Room, 2 Double Beds, Partial Ocean View (Rock Royalty, Personal Assistant)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Royal Room, 2 Double Beds, Partial Ocean View (Rock Royalty, Personal Assistant)

  • 482 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Royal Room, 1 King Bed (Heaven, Rock Royalty, Pers. Asst.)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Royal Room, 1 King Bed (Heaven, Rock Royalty, Pers. Asst.)

  • 482 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Partial Ocean View

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, 2 Double Beds, Partial Ocean View

  • 482 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds (Gold)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, 2 Double Beds (Gold)

  • 482 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds (Gold, Pure Wellness)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, 2 Double Beds (Gold, Pure Wellness)

  • 482 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds (Heaven, Gold)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, 2 Double Beds (Heaven, Gold)

  • 482 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed (Heaven, Gold)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, 1 King Bed (Heaven, Gold)

  • 482 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Heaven, Diamond)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, 1 King Bed (Heaven, Diamond)

  • 482 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Heaven - Swim Up)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, 1 King Bed (Heaven - Swim Up)

  • 484 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed (Heaven, Gold, Pure Wellness)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, 1 King Bed (Heaven, Gold, Pure Wellness)

  • 482 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Oceanfront (Heaven, Rock Suite)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Suite, Oceanfront (Heaven, Rock Suite)

  • 2583 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Suite (Heaven, Rock Suite Platinum)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Suite (Heaven, Rock Suite Platinum)

  • 5166 sq ft
  • Ocean view
  • Sleeps 4
  • 2 King Beds

View all photos for Deluxe Room (Heaven, Sky Terrace)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Deluxe Room (Heaven, Sky Terrace)

  • 964 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room (Grand Sky Terrace)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Deluxe Room (Grand Sky Terrace)

  • 1928 sq ft
  • Partial ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Room (Sky Terrace)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Deluxe Room (Sky Terrace)

  • 964 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Family Room

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Deluxe Family Room

  • 964 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Similar properties

Pool

Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive

On private beach
Pool
Hot Tub
Breakfast included
4.1 out of 5, Very Good, (439)
The price is $490
per night
$490 total
includes taxes & fees
Jan 5 - Jan 6
Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive

About the neighborhood

Puerto Aventuras

Located in Puerto Aventuras, Hard Rock Hotel Riviera Maya - All Inclusive is by the ocean, within a 10-minute drive of Puerto Aventuras Marina and Ecopark Kantun Chi. .This all-inclusive resort is 4.6 mi (7.4 km) from Chac Mol Cenote and 7.7 mi (12.4 km) from Xpu-ha Beach.

What's nearby

  • Blu Riviera Maya - 20 min walk
  • Puerto Aventuras Golf Club - 7 min drive
  • Puerto Aventuras Marina - 8 min drive
  • Dolphin Discovery - 9 min drive
  • Chac Mol Cenote - 13 min drive

Getting around

  • Tulum Intl. Airport (TQO) - 82 min drive

Restaurants

  • ‪Wai - ‬12 min walk
  • ‪The Market - ‬4 min walk
  • ‪Tequilla Bar - ‬11 min drive
  • ‪Ciao - ‬5 min walk
  • ‪Bloved Restaurant & Lounge - ‬11 min drive

About this property

Hard Rock Hotel Riviera Maya - All Inclusive

Luxury resort on the beach, with 2 outdoor pools
Hard Rock Hotel Riviera Maya - All Inclusive offers 1264 air-conditioned accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and complimentary bottled water. Rooms open to balconies. Accommodations offer separate sitting areas. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels.

Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. This Puerto Aventuras resort provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is provided daily.

A private beach and 2 outdoor tennis courts are featured at the resort. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a spa tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Rock Spa® has 50 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room. The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa. There are hot springs/mineral springs on site.
Make yourself at home in one of the 1264 air-conditioned rooms featuring flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and rainfall showerheads.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After dipping into one of the 2 outdoor swimming pools, you can spend some time at the private beach. This resort also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at The Market, one of the resort's 9 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the 2 coffee shops/cafes. Relax with a refreshing drink from the poolside bar or one of the 7 bars/lounges.

Featured amenities include a business center, express check-in, and express check-out. Planning an event in Puerto Aventuras? This resort has 87823 square feet (8159 square meters) of space consisting of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
The Market - This buffet restaurant specializes in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.
Pizzeto - This restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Frida - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Zen - This restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

All inclusive details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Snorkeling

Land activities

Climbing wall
Fitness facilities
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 coffee shops/cafes
  • 7 bars/lounges
  • 9 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Frida
  • Pizzeto
  • The Market
  • Zen

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 2 outdoor tennis courts
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Gym
  • Kayaking
  • Mini golf
  • Nightclub
  • Pro golf lessons
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • TV in common areas
  • Volleyball
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Grocery/convenience store
  • Mini golf
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (87,823 square feet of space)
  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • On the waterfront
  • Terrace

Full-service spa

  • 50 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 3 floors
  • 9 buildings
  • Banquet hall
  • Built in 2013
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per pet, per stay
Welcoming dogs and cats only
2 total (up to 40 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Free rollaway/extra beds

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 68 per person (roundtrip)
  • Pet fee: USD 150 per pet, per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the spa, and guests under 17 years old are only allowed with adult supervision

Property is also known as

All Inclusive Hard Rock Hotel Riviera Maya
Hard Rock Hotel All Inclusive Riviera Maya
Hard Rock Hotel Maya
Hard Rock Hotel Maya Riviera
Hard Rock Hotel Riviera
Hard Rock Hotel Riviera Maya
Hard Rock Hotel Riviera Maya All Inclusive
Hard Rock Hotel Riviera Maya All Inclusive Puerto Aventuras
Hard Rock Riviera Maya
Hard Rock Riviera Maya Puerto Aventuras
Hard Rock Hotel Riviera Maya Puerto Aventuras
Hard Rock Hotel Riviera Maya All Inclusive Solidaridad
Hard Rock Hotel Riviera Maya Solidaridad
Hard Rock Riviera Maya Inclus
Hard Rock Hotel Riviera Maya
Hard Rock Hotel Riviera Maya All Inclusive
Hard Rock Hotel Riviera Maya - All Inclusive Puerto Aventuras

Hard Rock Hotel Riviera Maya - All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 472 out of 1004 reviews" "
Rating 8 - Good. 228 out of 1004 reviews" "
Rating 6 - Okay. 119 out of 1004 reviews" "
Rating 4 - Poor. 101 out of 1004 reviews" "
Rating 2 - Terrible. 84 out of 1004 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Maria

Stayed 7 nights in May 2024

6/10 Okay

Luz Eliana

Disliked: Property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Alicia

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed all the pools, beaches and restaurants. We had great service at the Faro restaurant, and the staff there was amazing. They made us feel very welcome and on our last day there we even received a thank you card from the staff. My complaint is that I wish they would have an early check-in for guests whose flights are early in the morning. Instead of being honest and saying our room wouldn't be ready till 3, they told us to check back every couple of hours. Our room was still not ready at 3 pm but they did call to apologize and also gave us a free comp. Which was greatly appreciated. Also, the building we were in had no golf cart to take us back and forth to the other buildings. It wasn't a problem walking during the day to the pools but when you're all dressed for dinner you don't want to arrive all sweaty from the walk. Other than that it was a great resort and family friendly with many options and places to hang out.
Stayed 4 nights in Sep 2024

10/10 Excellent

Fernando de Jesus Martinez

Liked: Amenities
.
Stayed 5 nights in Aug 2024

2/10 Terrible

ROBERT EMMANUEL

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
All I can say that is the worst resort I ever stared. I went there for a family trip I had been to the hard rock in punta Cana so I thought I would have a good experience but I was so wrong. Hard rock is just a name really because they are expensive but the experience here was the worst. The food isn’t good the only good place was el gallo tacos were good other than that nothing else. To night life the club isn’t open every day so at 7 when the pools close they have a 1 hr show at the theater or outdoor and your night is done. Took us over 3 hrs to get our room. There was cockroaches in the room. The workers were nice except for the reception people I had the worse experience with a bunch of them. No one knew anything and they all will tell you different things. At check out I ended up paying for their erroneous information but they won’t let you check out unless you pay and their attitude is we have your credit card that is going to be charge and that’s it very rude. So much more to say. But all I can say is do not waste your money here I wish I would’ve chosen another resort to go and feel like my hard working money was actually well spent. I just got back and I feel like a need another vacation after going through what I went through with them. Don’t waste your money. Pay attention to the reviews. I feel like if you are a member you might have a good review here because they definitely treat you different but why wouldn’t they when the cheapest membershipis $80,000
Stayed 5 nights in Aug 2024

6/10 Okay

Eric

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2024

2/10 Terrible

Juan

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
They hotel is super out dated. Its so old the bath room looks like a 3 world country the showed handles broke while i was there its. My family rented 6 rooms and everyone came back with Covid-19 due to the dirtiest bed sheets. Dont pay high amount for this property. I dont recommended it.
Stayed 5 nights in Jun 2024

6/10 Okay

Jose

Stayed 3 nights in Aug 2024

10/10 Excellent

Elaf

Traveled with family
Liked: Cleanliness, staff & service, amenities
Customer service was excellent. Variety of food options. Staff were friendly. The room was out dated
Stayed 4 nights in Aug 2024

8/10 Good

Jazmine

Stayed 3 nights in Jun 2024

4/10 Poor

Breanna Lanae

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No AC the whole trip! Asked for additional fans in our room and none were provided.
Stayed 3 nights in Jul 2024

8/10 Good

Yanira

Traveled with family
Liked: Cleanliness, staff & service, amenities
Air conditioning needs an upgrade it was very hot at the red lobby and rooms.
Stayed 5 nights in Jul 2024

10/10 Excellent

RAMI

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not bad. 2nd time. Kids friendly place.
Stayed 4 nights in Jul 2024

10/10 Excellent

Eriselda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place
Stayed 6 nights in Jun 2024

8/10 Good

Virgilio

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

Rosa

Stayed 6 nights in Jul 2024

10/10 Excellent

Coby

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 4 nights in Jun 2024

8/10 Good

IVAN, Bayside

Traveled with family
Liked: Staff & service, amenities
Excelent place to stay. Rooms are very old, noisy and smelly. Shame on this
Stayed 6 nights in Jul 2024

2/10 Terrible

Ivis

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, Old, holes on the ceiling everywhere, leakage mold everywhere
Stayed 3 nights in Jul 2024

2/10 Terrible

ISIS

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
On their website shows as a 5 star hotel! that is not a 5 star hotel! Everything was old dirty or broken! The hotel itself is falling apart! Roof holes and leaks everywhere and mold everywhere! We reserved from July 18-22 we left on the 20th and went to a real 5 star hotel! Extremely difficult to seat at any of their restaurants! 2-3hr wait everywhere! Everyone ended up at the buffet! Which was always full and not good at all! Extremely disappointed ☹️
Stayed 4 nights in Jul 2024

10/10 Excellent

Larry

Stayed 6 nights in Jul 2024

10/10 Excellent

Moises

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

10/10 Excellent

Schrade

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely loved this experience! I will be returning and getting a hard rock membership! Everybody was so kind and food was great!!
Stayed 5 nights in Jul 2024

4/10 Poor

Laura

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

4/10 Poor

Vicente

Disliked: Property conditions & facilities
The ac wasn't working properly bed area 11 lights out i reported they never fixed concierge team lied to me i ask for for something they drove thru a procedure i want to do.
Stayed 3 nights in Jul 2024