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Ahava Hotel

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Ahava Hotel

Front of property
Living area
Outdoor pool
Classic Double Room, 2 Double Beds | Minibar, in-room safe, iron/ironing board, free WiFi
Courtyard view

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
  • Housekeeping
  • Pool
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

Map
10 Avenida Nte., Playa del Carmen, QROO, 77720
  • Calle 12
    1 min walk
  • Quinta Avenida
    1 min walk
  • Mercado Playa del Carmen
    3 min walk
  • Playa Del Carmen, Quintana Roo (PCM)
    12 min walk

Room options

View all photos for Classic Room, 1 Double Bed

Classic Room, 1 Double Bed | View from room

Classic Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Double Room, 2 Double Beds

Classic Double Room, 2 Double Beds | Minibar, in-room safe, iron/ironing board, free WiFi

Classic Double Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Standard

Minibar, in-room safe, iron/ironing board, free WiFi

Double Room Standard

  • Sleeps 4
  • 2 Full Bed(s)

About the neighborhood

Playa del Carmen

With a stay at Ahava Hotel in Playa del Carmen (Downtown Playa del Carmen), you'll be steps from Quinta Avenida and 6 minutes by foot from Playa del Carmen Main Beach. .This hotel is 0.5 mi (0.9 km) from Mamitas Beach and 0.5 mi (0.9 km) from Playa del Carmen Maritime Terminal.

What's nearby

  • Quinta Avenida - 1 min walk
  • Quinta Alegría Shopping Mall - 4 min walk
  • Playa del Carmen Main Beach - 6 min walk
  • Mamitas Beach - 10 min walk
  • Playa del Carmen Maritime Terminal - 11 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • ‪Clandestino - ‬1 min walk
  • ‪La Famiglia - ‬1 min walk
  • ‪El Ranchito By Playa del Carmen - ‬1 min walk
  • ‪La Chancla - ‬1 min walk
  • ‪Restaurante Veracruz - ‬1 min walk

About this property

Ahava Hotel

Hotel with a 24-hour front desk, steps from Quinta Avenida
Ahava Hotel offers 34 air-conditioned accommodations with minibars and laptop-compatible safes. This Playa del Carmen hotel provides complimentary wireless Internet access. Bathrooms include showers and hair dryers. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool.
Make yourself at home in one of the 34 air-conditioned rooms featuring minibars. Complimentary wireless internet access is available to keep you connected. Bathrooms have showers and hair dryers. Conveniences include laptop-compatible safes and irons/ironing boards, and housekeeping is provided daily.
Enjoy recreation amenities such as an outdoor pool or take in the view from a terrace. This hotel also features complimentary wireless internet access and concierge services.
Enjoy a satisfying meal at LA FAMIGLIA serving guests of Ahava Hotel. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar.
Featured amenities include express check-in, express check-out, and a 24-hour front desk.
LA FAMIGLIA - This family restaurant specializes in Italian cuisine.

Languages

English, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (USD 5 per day)

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • LA FAMIGLIA

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • Mosquito nets
  • Smoke-free property

Room amenities

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Minibar

More

  • Air conditioning
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Nearby parking fee: USD 5 per day (787 ft away)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

Ahava Hotel Hotel
Ahava Hotel by GuruHotel
Ahava Hotel Playa del Carmen
Ahava Hotel Hotel Playa del Carmen

Ahava Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 100 out of 210 reviews" "
Rating 8 - Good. 54 out of 210 reviews" "
Rating 6 - Okay. 29 out of 210 reviews" "
Rating 4 - Poor. 13 out of 210 reviews" "
Rating 2 - Terrible. 14 out of 210 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Yaritza

👍
Stayed 2 nights in Aug 2024

10/10 Excellent

Elda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet only during the day discoteca all around playa it’s really aloud all hotels has same issue In general the hotel it’s very clean just need a extra blanket for bed
Stayed 1 night in Aug 2024

6/10 Okay

Christine Angel

Traveled with group, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
The staff is very friendly, and the location is quite convenient and accessible. The only thing we didn't like was that the shower in our room only produced a small amount of water, so it takes a lot more time to shower. Also, we were never able to use the pool because it didn't appear to be cleaned every day. But all in all, it's a passable hotel.
Stayed 4 nights in Jul 2024

2/10 Terrible

Rolando

Traveled with family
Disliked: Property conditions & facilities
Esperaba más por lo que pagué 😡😡😡
Stayed 14 nights in Jul 2024

10/10 Excellent

Kasiah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2024

10/10 Excellent

Yahir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

RAUL FIDEL

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and easy to get around. Near the ADO terminal (5min walk).
Stayed 1 night in Apr 2024

6/10 Okay

Elaine

Stayed 1 night in Apr 2024

8/10 Good

Bernadette

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Upon arrival the receptionist was not fluent in English but he was helpful There was an additional fee of 130 pesos for maintenance , that we paid upon arrival and that was not included nor mentioned in the booking bill. Otherwise our stay was very good. The location is excellent and close to the beach and touristic attractions
Stayed 4 nights in Apr 2024

10/10 Excellent

Vivek

Stayed 3 nights in Mar 2024

6/10 Okay

Jesús

Traveled with partner
Liked: Staff & service, amenities
Falta mas atencion al explicar como es que funcionan las instalaciones ya que hay cosas que tienen maña para poder hacerlas funcionar como la TV o que aveces la puerta se queda atascada
Stayed 5 nights in Mar 2024

6/10 Okay

Ashley

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service
Location was great, property was very minimal. Good for a place to sleep but not much else.
Stayed 1 night in Mar 2024

6/10 Okay

Ahlam

Stayed 1 night in Mar 2024

8/10 Good

Germain

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean
Stayed 1 night in Mar 2024

10/10 Excellent

Caroline

Stayed 3 nights in Mar 2024

4/10 Poor

Blair

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
awful customer service
i stayed at this hotel in Feb of 2024 for 3 nights after a long day of travel i went to sleep only to be awoken at midnight by an employee at my door. the employee was unable to communicate in English what they wanted. they next morning inquired at the front desk politely what he wanted. An extremely rude employees first response was ‘ it wasn’t a problem’. Then he tells me to calm down & relax for simply asking what they wanted. Totally disrespectful way to treat a guest. I still have no idea why the hotel was so intent on speaking with me at midnight and why it couldn’t wait until the morning. Ive stayed in dozens of hotels in the area , never been spoken to so rudely for asking a question.
Stayed 3 nights in Feb 2024

10/10 Excellent

Robertas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff who go above and beyond. Clean and tidy place.
Stayed 2 nights in Feb 2024

10/10 Excellent

Tanya

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay. Staff was sweet, property so clean, great location
Stayed 1 night in Dec 2023

8/10 Good

Roxana

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient clean for the price is very good
Stayed 2 nights in Feb 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

George

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Clean and affordable budget hotel. Great Italian restaurant in same location plus an excellent sports bar run by Canadians. Go Hab Fans. Close to beach, bars, grocery store and bus station.
Stayed 7 nights in Jan 2024

10/10 Excellent

Eduardo

The Room is very clean
Stayed 1 night in Jan 2024

2/10 Terrible

Eleanor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom has no window, just a hole, and this hole is in the corridor. People passing by the corridor can easily see you taking the shower, so there is no privacy. The door has no lock or latch. Once you enter the room, someone from outside can enter your room by twisting the door handle. It is very unsafe. There are bars all around. Not only is there noise, but the whole house is vibrating, which will last until 4am. I can't sleep even if I wear earplugs because the walls, floor, and bed are all vibrating. Dogs start barking around 7am, which means you only have three hours of complete sleep. The Wi-Fi was very slow, it was difficult to open web pages, and there was no signal at all starting around 8pm. There is no hot water and the bathroom shower only has cold water. The two advantages that can be thought of are that this hotel is air-conditioned and is close to Playa del Carmen, which takes about 12 minutes to walk. This hotel is the worst hotel I have ever stayed in during my trip to Mexico, and it even made Cancun the most disappointing city for me during this trip. This hotel is soul-crushing and non-cancellable and refundable, please think carefully before booking.

2/10 Terrible

LUCIE

Disliked: Staff & service, property conditions & facilities
Wouldn't recommend.
Stayed 2 nights in Jan 2024

10/10 Excellent

Natalia

Liked: Cleanliness
Stayed 5 nights in Dec 2023