Unfortunately, I will not stay at Hilton ever again. Not only was the AC broken and had to call maintenance twice to fix it, the room remained humid/inconsistent. Upon check in, I had my two ESA animals with me. I asked if there's anything I needed to do and was told everything was okay to wait for check out. This was a missed opportunity to inform me this "pet friendly" hotel would charge me $160.50 for my animals upon check out. Upon check out, the front desk staff informed me they cannot do anything about the fee they weren't transparent about. I do commend the front desk staff for being kind at least.
I called customer service and spoke with "Helen" and she also informed me there is nothing she can do. They won't accept the paperwork signed for my licensed psychologist. I had all the proper paperwork for both ESA and vaccination records.
I'd like to point out to those who are seeking a "pet friendly hotel" that they have one spot of grass in the front and they do not refill their pet waste station. When I spoke to the customer service agent to let them know the bags were not filled on their property, she said it is not their responsibility to maintain the station. I did take a photo.
Also, for a "pet friendly" hotel, they did not ask for proof of vaccination.
The location is convenient to the airport and they provide shuttles who seemed fairly consistent/on schedule.
Overall, I did not enjoy this experience whatsoever.